IT Backup and Storage Expert

Quick Facts

• Role: IT Backup and Storage Expert (d/f/m)
• Focus: Enterprise storage and backup operations in an on-premises environment

Description

You will operate and troubleshoot a stable, high-performance, highly available storage and backup environment based on NetApp ONTAP and Veeam. The role includes planning maintenance and production updates, analyzing complex malfunctions, and coordinating escalations with manufacturers and external support teams. You will also optimize ITIL-aligned operational processes, automate tasks with Ansible, and maintain technical documentation.

Responsibilities

• Maintain and ensure availability of enterprise storage and backup systems (NetApp ONTAP, Veeam) on-premises
• Plan and execute maintenance, firmware updates, patches, and technical optimizations in production
• Analyze and resolve complex incidents (1st/2nd level), escalating to manufacturers/external support when needed
• Improve incident, change, and problem management processes aligned with ITIL using BMC Remedy, Jira, and Confluence
• Develop and maintain Ansible playbooks to automate and standardize operational and maintenance tasks
• Support system lifecycle management with IT, architecture, and specialist departments
• Create and maintain technical documentation, operating manuals, and SOPs
• Participate in on-call duty and shift work

Requirements

• Several years of experience operating and troubleshooting complex storage and backup infrastructures
• Excellent knowledge of NetApp ONTAP and Veeam Backup & Replication (NCDA/NCIE/VMCE certifications preferred)
• Experience with ITIL-based operational processes and tools such as BMC Remedy, Jira, and Confluence
• Good knowledge of Ansible
• Independent, structured, responsible working style with strong service and solution orientation
• Strong communication skills and interest in collaborating with technical contacts
• Willingness to participate in on-call duty and shift work
• Excellent spoken and written German and good spoken and written English

Benefits

• Pension schemes, mobility offers, and partner discounts
• 30 days annual leave (based on a 35-hour week)
• Flexible and mobile working, part-time options, job sharing, and sabbaticals
• Professional development and international career opportunities
• Health programs, on-site doctor, canteen/cafeteria, and childcare at selected locations