IT Infrastructure Support Engineer

Quick Facts

• Role: (Senior) IT Infrastructure Support Engineer
• Team: IT Infrastructure Support (pan-European)

Description

You will strengthen an existing IT infrastructure team responsible for the end-to-end conception, administration, and support of IT hardware and software in a pan-European context. You’ll act as the first point of contact for incidents and service requests, install and configure IT hardware and software, and ensure device compliance using Power BI dashboards. You’ll also identify recurring issues, maintain IT systems, document for users, and grow into a technical expert who advises colleagues.

Responsibilities

• First point of contact for incidents and service requests
• Install and configure IT hardware and software
• Use Power BI dashboards to ensure compliance across devices (e.g., antivirus, patching, encryption)
• Identify recurring problems and route them to the appropriate internal support teams when needed
• Maintain IT systems and create documentation for users
• Develop expertise and advise colleagues on technical questions

Requirements

• More than 2 years of experience in a similar position
• Team player who supports others to reach shared goals
• Strong customer orientation and good communication skills
• Knowledge of enterprise IT and familiarity with Microsoft stack (Windows, Office 365, SCCM/MECM/Intune, Azure AD)
• Comfortable working in an outcome-oriented, factual environment
• Good understanding of ITIL
• Fluent German and English
• Willingness to travel to different locations when needed

Benefits

• Modern, exciting working environment in a motivated team
• Flat hierarchies and international setting
• Independent work with diverse tasks
• Personal and professional development opportunities
• Company pension plan
• Free coffee, weekly fruit day
• Company bike leasing and fuel vouchers