IT Support Specialist (First-Level Support)

Quick Facts

• Role: Full-time First-Level IT Support
• Work focus: IT helpdesk, device support, user access/permissions, monitoring and basic network troubleshooting

Description

You will handle, process, and document IT requests in First-Level Support. The role includes setting up, maintaining, and replacing PCs, notebooks, printers, and mobile devices, as well as supporting employees with hardware/software issues and user/permission management using Active Directory. You will monitor IT systems with CheckMK, analyze and resolve simple network problems, and support the care and further development of the network infrastructure.

Responsibilities

• Receive, process, and document IT requests in First-Level Support
• Set up, maintain, and replace PCs, notebooks, printers, and mobile endpoints
• Support employees with hardware and software problems, including user and permission management (e.g., Microsoft Active Directory)
• Monitor IT systems with CheckMK; analyze and fix simple network incidents
• Support the management and further development of the network infrastructure

Requirements

• Completed training as IT specialist for system integration or comparable qualification
• Initial experience in IT support; CheckMK experience is an advantage
• Strong knowledge of Microsoft Windows, Microsoft 365, and Active Directory
• Basic networking knowledge (TCP/IP, VLANs, switches, WLAN, DHCP, DNS)
• Service-oriented mindset, teamwork, good communication skills, and structured independent working style

Benefits

• 29 days of vacation
• Bike leasing
• Company fitness
• Employee academy
• Employee participation model