SAP Application Support Specialist

Quick Facts

• Role: SAP Application Support Specialist (m/w/d)

• Focus: SAP application management, customization, support, integrations, and change management for business processes

Description

You will analyze and optimize business processes and manage SAP applications by translating business needs into technical requirements. The role covers 1st- and 2nd-level support, creation of technical and functional specifications, and technical ownership of integrations with CRM systems and central data lakes. You will also support change management through documentation, backlog prioritization, user training, and adoption strategies during rollouts.

Responsibilities

• Analyze, model, and optimize business processes (documentation, backlog prioritization, and implementation of business concepts with specialist departments)
• Translate and specify business requirements into technical requirements; mediate between business, IT, and end users; moderate target definition workshops
• Independently implement smaller technical requirements in SAP R3
• Coordinate and manage external SAP implementation partners
• Support SAP modules SD, FI, and MM and take technical responsibility for interfaces to CRM systems and central data lakes
• Create technical and functional specifications
• Provide 1st- and 2nd-level support in a team rotation model
• Consult and coach specialist departments on best practices and process automation
• Train end users and develop adoption strategies and rollout communication

Requirements

• Degree in Business Informatics or comparable qualification with relevant experience (ideally in the trading/retail environment)
• In-depth SAP knowledge, including Customizing and understanding of sales processes
• Knowledge of ABAP / ABAP OO is a plus
• Analytical, cross-module, and independent working style with strong solution skills and quick comprehension
• Communication and teamwork skills; willingness to take responsibility
• Technical understanding of data models, interfaces, and system connections; ability to work closely with implementation partners
• Strategic understanding of business processes in Finance, Sales, and Logistics
• Moderation ability to bridge Business and IT
• Ability to derive concrete measures from KPIs
• Excellent German and English proficiency

Benefits

• Secure, future-oriented long-term position
• Flexible working hours with partial mobile work
• Modern work environment and engaging projects
• Training opportunities and support for professional development
• Trust-based collaboration, flat hierarchies, fast decision-making, and room for personal development