Cloud Platform System Engineer

Quick Facts

• Role: Cloud Platform System Engineer (Multi-Tenant Cloud Operations)

Description

Operate and maintain multi-tenant cloud platforms based on OpenStack and VMware from the data center. Provision customer-specific environments, manage platform component lifecycles (monitoring, patching, firmware updates, configuration changes), and support migrations. Enforce SLA, backup, and security settings while working in incident/change/problem management and joining an on-call rotation.

Responsibilities

• Run and maintain multi-tenant cloud platforms (OpenStack/VMware)

• Build and integrate network, firewall, storage, and compute components into existing platform landscapes

• Manage lifecycle for platform components, including monitoring, patching, firmware updates, and configuration changes

• Provision tenant/customer environments within a shared platform (network segments, resources, backup scopes)

• Perform migrations into the shared cloud including configuration and documentation

• Apply customer SLA requirements, backup goals, and security settings

• Operate and monitor central platform backups using Veeam, Commvault, and/or Rubrik

• Handle incident, change, and problem management at both tenant and platform levels

• Support housing operations (remote hands and operational monitoring for customer-owned hardware)

• Use monitoring and event handling to meet SLAs and operational standards

• Participate in team on-call rotation

• Automate recurring operational tasks

• Create and maintain operational documentation, runbooks, and configurations

Requirements

• Completed IT training (e.g., IT system integration), a degree in Computer Science, or equivalent qualification

• Experience operating cloud or virtualization platforms (especially OpenStack and VMware vSphere/vCenter/ESXi)

• Knowledge of networking (TCP/IP, VLANs, switching, routing, firewalling) and storage technologies (SAN, NAS)

• Good Linux and/or Windows Server administration skills

• Basic knowledge of backup solutions (Veeam, Commvault, Rubrik) and monitoring tools (CheckMK, N-central, Prometheus)

• Willingness to participate in on-call

• Willingness for occasional on-site presence (typically 1–2 times per month)

• Structured, self-organized working style with strong responsibility awareness

• Strong communication and teamwork; enjoyment working with customers and partners

• High willingness to learn and motivation to ramp up quickly on new technologies

• Very good German language skills (spoken and written)

• Multi-year operations experience with multi-tenant platforms and tenant isolation

• Automation experience with Ansible, Terraform, or PowerCLI

• Understanding of ITIL processes (Incident, Change, Problem Management)

• Experience in migration projects and functional responsibility for platform components

Benefits

• Flexible working hours

• 30 days of vacation

• Work from EU abroad up to 3 months per year

• Health and fitness offerings

• Training and certifications

• Company car or EVs for customer visits

• JobRad options

• Retirement savings contributions

• Benefits with 1,500+ providers

• Childcare support contributions