IT Business Analyst / Customer Portal Consultant

Quick Facts

• Role: IT Business Analyst / Customer Portal Consultant

Description

You will act between customers, their processes, and the development team to shape the functionality of customer self-service portals. The role includes analytical workshops, turning business needs into development assignments, and supporting configuration and implementation from test to production. You will also help resolve post-deployment issues and ensure scope and unusual scenarios (e.g., data access, data mismatches, exceptional system states) are handled correctly.

Responsibilities

• Lead analytical meetings with customers and uncover what they truly need
• Prepare implementation studies and translate business requirements into development specifications
• Design how the customer portal should work, including what the system automates vs. what it passes to customer service
• Collaborate with development, consultants, and service teams during configuration and implementation
• Participate in deployments to testing and production environments and verify correct solution behavior
• Investigate and resolve errors after go-live with colleagues to identify root causes
• Manage delivery scope and explain what is included vs. what is an extension
• Handle non-standard situations such as data access, data inconsistencies, and exceptional system states

Requirements

• Relevant practical experience connecting business thinking with technical understanding
• Ability to analyze, ask the right questions, and detect missing/illogical requirement details
• Ability to formulate thoughts clearly and precisely in writing
• Understanding of basic technical principles (e.g., API, immediate vs. deferred processing)
• Ability to independently run customer meetings and control the scope of the assignment
• Excellent Czech language skills

Benefits

• Own projects with real impact and meaningful customer work
• Training/onboarding into ZIS is-USYS®.net with gradual ramp-up on real projects alongside experienced colleagues
• Meaningful product used by water utilities and energy suppliers
• Long-term customer relationships and a continuously developed system (not one-off websites)
• Space for independence with support during the first months
• Stable employment in a long-standing technology company
• Growth and development support with training
• Friendly, open work environment and fair communication
• Performance-based half-year bonus
• Extra vacation days (additional 5 working days per year)
• 3 “My day” days per year
• Home office option (2 days per week) and flexible working approach
• Company-paid English lessons
• Meal allowance
• Contribution to supplementary pension savings
• Team-building events
• Multisport or Pluxee card
• Refreshments at the workplace