Dynamics 365 Solution Architect (Customer Service / Sales)

Quick Facts

• Role: Dynamics 365 Solution Architect (Customer Service / Sales)

• Engagement: Long-term international project with remote or hybrid model (Poland)

Description

You will own the end-to-end solution architecture for Microsoft Dynamics 365 Customer Service capabilities in a complex, multi-region enterprise. You will ensure a standard-first approach, align designs with Dynamics 365 best practices, and drive scalability and maintainability. You will also define data structures, integration patterns, routing logic, and automation strategies, while overseeing configuration and development quality.

Responsibilities

• Define and govern end-to-end solution architecture for Dynamics 365 Customer Service

• Ensure designs follow a standard-first approach and D365 best practices

• Plan data structures, integration patterns, routing logic, and automation strategies

• Oversee configuration, development quality, and technical delivery standards

• Provide architecture governance and support onboarding of regional teams

• Collaborate across Nordics, UK, and other business units

Requirements

• Proven solution architecture experience for enterprise CRM solutions

• Strong Dynamics 365 (Customer Service and/or Sales) knowledge

• Experience defining data structures and integration patterns

• Ability to design routing logic and automation strategies

• Experience with configuration and/or development quality standards

• Experience with architecture governance and regional team enablement

• Banking experience is strongly preferred for complex regulated environments

Benefits

• Long-term international engagement with meaningful architecture ownership and business impact

• Flexible cooperation model (B2B) and remote or hybrid work from Poland

• Access to top-tier clients across Europe

• Continuous professional growth and ongoing consultant care support