Application Operations Engineer (L2, 24/7)

Quick Facts

• Role: Application Operations Engineer (L2)
• Shift: 24/7 rotating shifts (evenings/nights remote)
• Work model: Hybrid (2–3 days/week from the Warsaw office; rest fully remote)

Description

You will support and maintain the CSIRE central energy market information system. This is not traditional end-user service desk work: you will analyze system incidents, replicate problems, verify reports, and coordinate with development and infrastructure teams. You will also verify environments after deployments and monitor regression tests.

Responsibilities

• Monitor and analyze CSIRE-generated incidents
• Reproduce tickets and verify errors before escalation
• Identify the source of issues at the application, database, or infrastructure level
• Collaborate with development, QA/testing, and infrastructure teams to resolve incidents
• Validate environments after deployments and monitor regression tests
• Create and update operational procedures and documentation (KMDB/KEDB)
• Participate in deployments, service windows, and maintenance activities
• Work in a 24/7 shift model

Requirements

• Experience in Application Support/Production Support/Application Operations/QA/QA Automation or L2 Engineering
• Experience diagnosing production application problems
• Ability to analyze incidents, reproduce issues, and perform structured technical diagnostics
• Experience preparing and executing manual and automated tests (regression and deployment validation)
• Experience with test automation tools/frameworks (e.g., Robot Framework, Selenium, Playwright, PyTest)
• Basic programming/scripting skills (e.g., Python, Java, JavaScript, C#, Bash)
• Knowledge of incident management process and Root Cause Analysis (RCA)
• Knowledge of Windows and Linux (RHEL is a plus)
• Ability to analyze logs and identify likely root cause across application/database/infrastructure
• Practical SQL and database knowledge
• Experience with ticketing systems and ITIL knowledge
• Ability to prioritize and handle multiple tickets simultaneously
• Polish: very good proficiency (minimum C1) and English: minimum B2

Benefits

• Remote work or work from one of multiple offices in Poland
• Benefits fully covered (UOP): healthcare plan via Medicover Maxima (including dentistry); Medicover Sport card; life/accident/critical illness insurance
• Employee Assistance Program with free, anonymous access for you and your family (e.g., psychologist, therapist, lawyer)
• Stock purchase plan with company matching contribution
• Up to 90% of creative work time can be reported for tax-deductible costs
• PPP annual bonus based on Business Unit results
• Referral Program bonus for each recommended hire
• Be Consultant program (skill development, project rotation, possible career-path change)
• Mentoring Program
• Training program: access to partner trainings and professional certifications via CGI Academia