Product Support Engineer

Quick Facts

• Role: Product Support Engineer (L2/L3 Production & Application Support)

• Work model: 4 days/month on-site in Warsaw + 4 days/month on-site in Krakow (Krakow can be 4 consecutive days) + remaining days remote

• Engagement: Full-time B2B, 12-month contracts with prolongations; long-term cooperation preferred

• Language: English

• On-call: Includes out-of-hours support and one Saturday on-call rotation

Description

The bank is expanding its SRE capabilities and seeks candidates who combine traditional production support expertise with automation and reliability engineering skills. You will handle production monitoring, major incidents, service restoration, RCA, problem management, and change/release support to improve production stability and resilience.

Responsibilities

• Production monitoring and support

• Major incident management

• Incident resolution

• Root Cause Analysis (RCA)

• Problem management

• Service restoration

• Production stability improvements

• Change and release support

• Operational resilience

• Stakeholder management

• On-call support and out-of-hours support

Requirements

• 2nd Line (L2) Application Support

• 3rd Line (L3) Production Support / Production Management / Application Support Engineering / Production Engineering

• Strong SQL skills (querying, troubleshooting, data analysis)

• Strong Linux/Unix administration and troubleshooting experience

• Experience working in 24/7 production support environments

• Strong incident, problem, and change management experience

Benefits

• Long-term 12-month B2B contract with potential prolongations

• Opportunity to help introduce and expand SRE capabilities (automation, reliability, monitoring, observability)