Technical Support Engineer

Quick Facts

• Role: Technical Support Engineer
• Responsibilities focus: monitoring and initial infrastructure issue diagnosis
• On-duty shifts: 1 week per month

Description

Technical Support Engineers monitor infrastructure and perform initial diagnosis of problems. They respond to alerts and work on them independently or with the duty DevOps for the responsible team. The job may also involve creating and improving monitoring rules, performing basic DevOps tasks, and documenting everything.

Requirements

• 1+ years of experience as a Technical Support
• Knowledge of Linux
• Knowledge of AWS
• Knowledge of Docker
• Knowledge of CI/CD
• Knowledge of monitoring
• Knowledge of version control systems
• Willingness to learn: Linux, AWS, Docker, Terraform, k8s, CI/CD, Prometheus + Grafana
• Readiness to work with on-duty shifts
• B2+ English
• Fluent Ukrainian language

Benefits

• Flexible working (Remote, hybrid or office across US, Poland, Romania & Ukraine)
• Competitive pay & equity (market salaries, performance bonus & stock options)
• Growth & learning (courses, conferences & internal mobility opportunities)
• Health & well-being (health coverage, wellness & quarterly Mental Health Days)
• Family-friendly (flexibility for parents, Junior Club, family days; pet-friendly offices)
• Giving back (airSlate Care programme with donation matching & humanitarian aid)