Destination Services Product Analyst

Quick Facts

• Role: Analyst, Destination Services Product

• Work setup: Hybrid; 4 days/week in office (Monday–Thursday)

• Office base: Doral office; transition in 2028 to new headquarters in Miami, FL area

Description

The Analyst, Destination Services Product is responsible for building, managing, auditing, and negotiating tour inventory for Destination Services. This includes allotment builds, waitlist management, vendor coordination, and itinerary change support, while maintaining Shorex Repository data, tour/operator information, and compliance requirement items. The analyst acts as a point of contact for call center, guest service, shipboard, vendor, and internal teams, ensuring accurate, timely product updates and supporting inventory optimization across assigned tour departures and ports.

Responsibilities

• Inventory Management and Optimization: Build, manage, audit, and negotiate tour inventory, including initial allotment builds and waitlist management. Identify distressed inventory due to waitlists or underperformance and recommend content, cancellation, or retail adjustments that support volume.

• Database Management, Planning & Operational Administration: Maintain Shorex Repository content, tour and operator information, compliance requirement items, and related systems/data entry to support accurate operational planning and administration.

• Itinerary Change Management: Promptly action new, changed, or cancelled calls by negotiating with vendors, adjusting inventory, and coordinating timely updates for the applicable region of responsibility.

• Customer Service and Stakeholder Communication: Serve as a call center point of contact for tour and port information requirements and partner with guest service, call center, shipboard, vendor, and internal teams to amend bookings and communicate accurate product updates.

• Compliance & Quality Assurance: Audit tour inventory, operator information, and compliance requirement items to support accurate communications, product quality, and timely resolution of issues.

• Performs other duties as assigned.

Requirements

• 3-5 years of experience in a corporate or shipboard environment.

• Experience or working knowledge of travel or cruise industry operations (preferred).

• Experience with inventory management, data entry, systems administration, vendor coordination, guest service/call center support, and cross-functional communication (preferred).

• Hybrid role: four days in the office per week (Monday–Thursday).

Benefits

• Cruise and Travel Privileges for you and your family

• Health benefits

• 401(k)

• Employee Stock Purchase Plan

• Training & Professional Development

• Tuition & Professional Certification Reimbursement

• Rewards & Incentives

Culture & Compliance Commitment

Highest priority is compliance, environmental protection, and the health, safety, and well-being of guests, community members, and shipboard and shoreside employees.