Data Analyst

Quick Facts

Business Analyst I/II focused on Logistics, Claims, and Operational Analytics. Individual Contributor; Full-time; Day shift; No travel; Relocation Assistance not available.

Description

The role supports freight movement, claims documentation, carrier performance, cost-to-serve visibility, and customer-facing execution by translating operational needs into practical reporting, insights, and process improvements. You will partner with Logistics, Sales, Manufacturing, Distribution, Finance, Claims, Customer Experience, and IT to improve decision quality and standardize how information is captured, analyzed, and acted upon.

Core Focus Areas:

• Logistics Analytics: freight cost, carrier performance, service reliability, shipment exposure, network trends, operational KPIs.
• Claims & Documentation: claims recovery support through visibility to required claim evidence and follow-up workflows.
• Process Improvement: standardized reporting, cleaner handoffs, improved data capture, clearer root-cause analysis, scalable tools.
• Business Partnership: actionable insights for cross-functional stakeholders.

Responsibilities

• Analyze logistics performance and cost drivers across truck, rail, reload/DC, and customer delivery flows; identify trends, gaps, and improvement opportunities.
• Support claims processing and documentation discipline by improving visibility to required claim evidence, including shipment records, photos, seals, damage documentation, and follow-up actions.
• Translate business questions into practical reporting solutions using Power BI, Excel, SQL, ERP data, and other available tools.
• Partner cross-functionally to clarify requirements, align metrics, and drive adoption.
• Build maintainable analytics products that turn complex data into clear insights, recommendations, and operational routines.
• Identify and lead process improvement opportunities that reduce manual work, strengthen controls, improve claim recovery support, and enhance customer-facing execution.
• Educate business users on reporting content, definitions, data limitations, and recommended actions.
• Use emerging technology thoughtfully including automation, AI-enabled productivity, and workflow tools.

Requirements

• 4-year degree and 2–5+ years of relevant experience in wood products, logistics, supply chain, claims, operations, sales enablement, or analytics; or 2–5+ years successful performance in an Analyst I/II role.
• Strong analytical and problem-solving skills translating business requirements into reporting, insights, and recommendations.
• Demonstrated experience with Power BI, Excel, DAX, advanced MS Office tools, and ERP/business process reporting.
• Strong communication skills to influence stakeholders using data-backed insights and clear storytelling.
• Ability to manage ambiguity, work across functions, support change, and balance detail-level analysis with practical business judgment.

Preferred Attributes / Experience

• Experience with transportation (rail/truck), freight claims, customer delivery, reload/DC operations, or SAP/ERP shipment processes.
• Familiarity with claims documentation requirements, product damage/theft workflows, photo evidence retention, or root-cause tracking.
• Ability to understand cost drivers, tradeoffs, service impacts, and operational performance metrics.
• Experience with large, multi-source datasets and simplifying complex analysis into action-oriented recommendations.
• Interest in technology, automation, AI basics, and continuous improvement; experience with Forest Products industry, SAP, CRM, Service Cloud, or customer-facing operational tools is a plus.
• Expert SQL: complex transformations, window functions, performance tuning, and query optimization.
• Hands-on experience with modern transformation frameworks (dbt strongly preferred) and version-controlled analytics workflows (Git, code reviews, CI/CD).

What We Offer

• Compensation: merit-increase eligibility; salary target $69,396–$104,095 based on level and experience; annual incentive targeting 5% of base pay.
• Benefits: comprehensive employee benefits (medical, dental, vision, disability, life insurance), pre-tax HSA with company contribution, plus other options (voluntary Long-Term Care, EAP).
• Retirement: 401k with paid company match and additional annual contribution equal to 5% of base salary.
• Paid time off: 3 weeks paid vacation in first year for eligible schedules; accrual after 6 months; 11 paid holidays (88 holiday hours).