Lead Customer Insights & Data Analyst

Quick Facts

Salaried role. Compensation range: $115,000.00–$125,000.00. Travel: Yes.

Description

The Customer Insights & Data Analytics Lead Data Analyst is a highly experienced technical resource responsible for leading complex analytical initiatives and translating large internal and external data sources into actionable insights that support the Marketing team and broader business objectives. This role combines advanced analytical expertise with the ability to lead analytical workstreams and guide projects from concept through delivery, including integrating data from multiple systems and developing scalable reporting and analytical solutions. Insights must be clearly communicated to stakeholders and leadership, translating technical findings into meaningful business recommendations.

Responsibilities

• Lead the design, development, and delivery of advanced dashboards, reporting solutions, and analytical products to support executive leadership and key strategic initiatives.
• Own project planning, including defining scope, timelines, and deliverables; provide guidance on complex ad hoc reporting requests to ensure outputs deliver actionable insights.
• Design, enhance, and oversee scalable reporting frameworks across multiple product lines and business segments; ensure consistency, usability, and alignment with evolving business needs; manage associated workstreams and timelines.
• Lead comprehensive customer and market analyses across business units, including customer and market sizing, share analysis, growth trends, segmentation, and other advanced analytical initiatives supporting Marketing strategy and decision making.
• Establish and reinforce best practices for data accuracy and integrity using periodic audits, validation processes, and quality checks to ensure reliability of reporting and analytical outputs.
• Serve as a technical leader and steward of team data assets (owned and unowned), organizing and enhancing data resources, identifying issues and opportunities, and partnering with leadership to strengthen analytical infrastructure.
• Lead acquisition, integration, cleaning, validation, and analysis of data from multiple systems, databases, and tools; plan and coordinate data-related activities to align with project timelines and priorities.

Additional Responsibilities

• Performs other duties as assigned.

Requirements

• Bachelor’s Degree in Supply Chain, Data Analytics or equivalent (Required)
• Master’s Degree in Supply Chain, Data Analytics, MBA or equivalent (Preferred)
• 6+ years in Applied Project(s) experience (digital transformation, data management in an educational/project context) (Required)
• 6+ years in creating dashboards for diagnostic analysis across the business (Required)
• Experience working in a cloud environment (Required)
• 4+ years in an individual contributor role as a key member of the team others rely on (Required)

Benefits

• Medical, prescription, dental, vision
• Life insurance and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan