Associate Product Manager - Commercial Capabilities

Quick Facts

This is a hybrid, contract-to-hire role.

Description

Associate Product Manager - Commercial Capabilities supports the development and delivery of innovative capabilities within the commercial platform. You will work with Product Managers and cross-functional teams to deliver solutions that help hospitality organizations improve commercial performance through data, analytics, workflow optimization, and technology.

Role Description / What You’ll Be Doing...

Product Development & Execution

• Assist in defining product requirements, user stories, workflows, and acceptance criteria.
• Support Product Managers in shaping and prioritizing product enhancements and new capabilities.
• Collaborate with Engineering, Design, Data Science, and Quality Assurance teams throughout the product development lifecycle.
• Help maintain product backlogs and ensure requirements are clearly documented.
• Participate in sprint planning, reviews, and product delivery activities.

Customer & Market Insights

• Gather customer feedback through interviews, product demonstrations, surveys, and discovery sessions.
• Research market trends, customer needs, and competitive solutions.
• Help identify opportunities to improve user experiences and solve customer challenges.
• Assist in validating ideas through customer feedback, pilot programs, and early-adopter initiatives.

Commercial Platform Capabilities

Support the evolution of commercial platform capabilities including:

• Multi-property management
• Portfolio performance management
• Commercial intelligence and analytics
• Business intelligence and reporting
• AI-assisted decision support
• Workflow automation
• Revenue strategy management
• Merchandising and ancillary revenue opportunities
• Group and event optimization
• Planning and forecasting tools

Cross-Functional Collaboration

• Work with Product Marketing, Customer Success, Commercial Teams, and Product Strategy to gather feedback and support product initiatives.
• Assist with internal communications, release readiness activities, and product documentation.
• Help create user-focused materials that communicate product value and functionality.
• Support product launch and adoption activities.

Product Performance & Continuous Improvement

• Track product usage, customer feedback, and key performance indicators.
• Analyze data and customer insights to identify opportunities for enhancement.
• Contribute recommendations that improve customer outcomes and product adoption.
• Support ongoing product evolution based on customer and business needs.

Requirements

• Bachelor’s degree in Business, Hospitality, Engineering, Computer Science, Analytics, Economics, Marketing, or related field.
• 0–3 years of experience in Product Management, Product Development, Business Analysis, Consulting, Analytics, Customer Success, or related field.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Ability to organize and manage multiple priorities in a fast-paced environment.
• Curiosity, initiative, and a desire to learn product management principles and practices.
• Strong collaboration skills and the ability to work effectively across teams.
• Applicants must be legally authorized to work in the United States and should not require sponsorship for employment visa status.
• Preferred: Internship or professional experience with SaaS, software, technology, hospitality, travel, or analytics products.
• Preferred: Experience gathering requirements, documenting processes, or analyzing business needs.
• Preferred: Familiarity with agile product development methodologies.
• Preferred: Interest in analytics, forecasting, pricing, revenue management, AI, or commercial optimization.
• Preferred: Experience working directly with customers or customer-facing teams.
• Preferred: Exposure to hospitality, commercial operations, or revenue management concepts.

Benefits / Supporting Information

• Gain exposure to product strategy, customer discovery, agile development, and commercialization while helping bring new capabilities from concept to market.
• Inclusive environment and company values: Accountable, Curious, Passionate, and Authentic.
• Resumes may be considered in the order they are received.
• Certain job functions may require access to technology or software subject to export or import regulations; nationality/citizenship may be requested for trade law compliance purposes.