IT Coordinator - Team Leader

Quick Facts

• IT Coordinator - Team Leader
• Hybrid work arrangement: 2 days remote / 3 days in the office
• Private medical care
• Subsidies for a sports card and tickets to the cinema or theater
• Lunch card and discounts on company products
• Subsidy for holiday expenses

Description

Responsible for planning and organizing the work of the IT team, meeting SLA and KPI targets, ensuring IT service continuity, and supporting technological and architectural standards.

Responsibilities

• Planning and organizing work of the team
• Ensuring IT service continuity and meeting SLA and KPI targets
• Co-responsibility for technological and architectural standards
• Managing employees’ time and tasks within projects
• Effective collaboration between IT areas to achieve common goals and deliver IT projects
• Collaboration with the client’s project teams to deliver solutions defined within IT projects
• Improving process efficiency within support areas
• Providing expert-level technical support to the team
• Supporting experts in delivering accurate, scalable, and reliable solutions
• Active participation in initiatives aimed at improving the quality and level of IT services
• Supporting internal and external audits

Requirements

• Fluency in Polish and English for documentation and international partners
• Proven experience managing technical teams (minimum 10 people)
• At least 2 years of experience managing an expert-level team
• Team planning experience using Agile methodology in an Atlassian environment
• Strong analytical and communication skills
• Expert knowledge in at least one: Cloud, container platforms, Infrastructure as Code
• Practical knowledge of GitLab and GitOps
• Practical knowledge of Confluence and JIRA ITSM
• Practical knowledge of DevOps
• Familiarity with monitoring tools such as Zabbix and Grafana
• Higher education in IT or a technical field is preferred

Benefits

• Employment contract
• Hybrid work arrangement (2 days remote / 3 days in the office)
• Private medical care
• Subsidies for a sports card and tickets to the cinema or theater
• Lunch card and discounts on company products
• Subsidy for holiday expenses