IT Engineer, Google Workspace, IT & Security Alliance

Work with HelloFresh in Warsaw and its HelloTech organisation, HelloFresh’s global technology backbone with more than 1,000 people, building the digital products that power its end-to-end food experience. From meal kits and ready-to-eat meals to specialty offerings such as pet food and premium meat and seafood, HelloTech creates platforms that bring tailored food solutions to millions of customers every month.

The subscription-based, direct-to-consumer model relies on technology at every step, from customer-facing apps and personalization logic to pricing, forecasting, supply-chain optimization, and food-waste reduction initiatives. Brands operate independently to serve distinct customer needs while sharing platforms, data, and operational excellence built by HelloTech.

HelloTech works in autonomous, cross-functional alliances, each owning a specific product or domain end to end. Working from the Warsaw office, you will help shape scalable, data-driven products used across markets, using a modern technology stack and collaborating with international teams.

About the role: What’s in the Box

HelloTech is HelloFresh Group’s global technology backbone, with more than 1,000 people building the digital products and internal platforms that power its end-to-end food experience. As part of the IT team in Warsaw, you will be the go-to person for keeping the Google Workspace environment running smoothly for employees across the Group.

You will act as the escalation point for complex Workspace issues, help colleagues get the most from their everyday tools, including AI features built into Workspace, and continuously identify ways to make support faster and more self-service.

What You’ll Do: The Recipe

• Serve as the primary escalation point for L2 Google Workspace queries covering Gmail, Drive, Calendar, Sites, Meet, and related core services.
• Troubleshoot and resolve complex, non-standard user issues, ensuring fast, clear communication with requesters.
• Support employees in adopting Gemini for Google Workspace by answering questions, sharing best practices, and helping teams gain productivity value from AI-assisted features in Gmail, Docs, Slides, and Meet.
• Handle day-to-day data support tasks, including restoring files and folders and transferring file ownership when employees leave or change teams.
• Analyse recurring ticket trends and propose improvements to support processes, SOPs, and self-service documentation.
• Write and maintain clear internal documentation and knowledge-base articles for end users and IT staff.
• Liaise with Google support and other third-party vendors on issues requiring escalation beyond L2.

What You’ll Bring: The Ingredients

Hard skills

• 2–4+ years of hands-on experience administering Google Workspace in a production environment, ideally at mid-level scope.
• Strong working knowledge of Google Workspace core applications—Gmail, Drive, Calendar, Sites, and Meet—and their administrative configuration, sharing settings, and IAM controls.
• Practical experience with user- and group-level administration, including provisioning, organizational units, and account lifecycle management.
• Working understanding of email fundamentals, including DNS records (SPF, DKIM, DMARC), routing, and IMAP/SMTP concepts.
• Professional Google Workspace Administrator Certification is required.
• Genuine interest in and hands-on familiarity with Gemini and other AI features in Google Workspace, with comfort exploring new AI tooling and helping others adopt it.

Soft skills

• Advanced problem-solving and analytical skills to diagnose and resolve complex technical issues effectively.
• Fluent English and the ability to explain complex technical information clearly and concisely to non-technical audiences.
• Ability to collaborate effectively with cross-functional teams, including developers, product managers, and IT personnel.
• Proven time-management skills, prioritizing tasks by urgency and business impact.

What We Offer: The Toppings

• Global collaboration at scale with experienced engineers and product partners across HelloTech’s international teams in a culture of active knowledge sharing.
• Technology with real-world impact, supporting more than 6 million customers and complex supply-chain operations.
• Technical, product, and design leadership opportunities to drive best practices and influence architecture, design, quality, and ways of working in an autonomous, product-led setup.
• End-to-end development and delivery, from problem definition to production, improving systems and enabling long-term scalability.
• Access to a workspace in central Warsaw with modern facilities, including showers, breakout zones, outdoor space, cycle parking, and refreshments such as coffee, soft drinks, and fruit.