IT Analyst (42437)

Quick Facts

• Rate: 135 PLN/h
• Work model: Hybrid, with 2–3 days per week in the Warsaw office
• Required language: English

Summary

The IT Analyst role focuses on enhancing the Self Service Portal and enabling user self-service by analyzing business needs and driving the development of automated services.

Main Responsibilities

• Own the end-to-end service architecture and workflows of the Self Service Portal.
• Analyze, design, develop, and maintain requestable and automated services.
• Translate business requirements into technical solutions.
• Create service questionnaires, approval flows, and integrations.
• Assess the impact of service modifications and platform changes.
• Troubleshoot complex service-related issues and perform root cause analysis.
• Collaborate with service owners and stakeholders to align solutions with requirements.
• Document technical specifications and operational procedures.
• Support testing, deployments, and continuous-improvement initiatives.
• Drive standardization and optimization across the service catalogue.

Key Requirements

• Strong experience as an IT Analyst, Service Developer, or in a similar role.
• Hands-on experience with service management platforms, such as BMC Helix and Digital Workplace.
• Proven experience building requestable services and automated workflows.
• Strong understanding of service architecture and integrations.
• Knowledge of databases and SQL.
• Experience in incident analysis and resolution.
• Ability to understand the full service lifecycle.
• Strong documentation skills.
• Experience working in Agile environments.
• Excellent communication and stakeholder-management skills.
• Proactive, problem-solving mindset.

Nice to Have

• Experience with APIs, Active Directory, and automation platforms.
• Knowledge of IT Service Management processes.
• Experience with workflow orchestration and service automation.