Managed Workplace Operations Team Lead (with German)

Your Role

You lead a Managed Workstation run operations team while acting as a trusted expert in software distribution, packaging, and endpoint management. Working closely with client stakeholders, you ensure reliable service delivery, drive continuous improvements, and maintain high operational standards. You combine hands-on technical expertise with people leadership, balancing daily operations, complex changes, and strategic enhancements to keep the workplace environment secure, efficient, and aligned with business needs.

Your Tasks

• Lead the Managed Workstations run operations team.
• Act as client-facing SME for software distribution, packaging, and SCCM architecture.
• Manage client requests and prioritize daily operational tasks.
• Execute and consult on complex changes.
• Review and contribute to high-level design documents.
• Ensure deliverables meet agreed quality standards and SLA/KPI targets.
• Identify automation opportunities and evaluate new solutions.
• Collaborate with security teams to ensure compliance with patching and configuration baselines.

Your Profile

• 5–8 years of experience with SCCM and Intune, with strong expertise in both.
• Solid understanding of SCCM architecture, including site hierarchies, roles, logs, and optimization.
• Experience with SQL Server installation, maintenance, and performance tuning.
• Knowledge of network and security concepts, including TCP/IP, firewall rules, ports, and TLS/HTTPS.
• Experience in OS deployment, including task sequences, Windows ADK, USMT, and lifecycle management.
• Skills in software packaging, including MSI and EXE, and tools such as InstallShield or Advanced Installer.
• Strong PowerShell skills for automation, reporting, and troubleshooting, with broad managed workplace knowledge.
• Strong communication, analytical thinking, and proficiency in German and English.

What You'll Love About Working Here

• Medical care with Medicover, private life insurance, and a sports card.
• Therapeutical support through a helpline and access to a wellbeing podcast.
• Access to over 70 training tracks and certification opportunities, including GenAI, Excel, Business Analysis, and Project Management.
• Free access to Education First language platform, TED Talks, and Udemy Business materials and training.
• Continuous feedback and ongoing performance discussions supported by a transparent performance management policy.
• Hybrid working model after onboarding, with a home office package including a laptop, monitor, and chair.