Consultant/Analytic D365 (Sales)

In this key analytical role, you will represent the Commercial & Sales division during a major international ERP transformation program. Reporting functionally to the Sales Director, you will act as the communication bridge between local commercial operations, central project teams, and Microsoft representatives.

This is a business-centric position focused on process design and user-side representation—not technical coding or system configuration. Your primary objective is to evaluate commercial workflows, map the customer journey, and translate local sales requirements into actionable functional specifications for the central delivery team.

Quick Facts

• Business-facing role in an international ERP transformation program
• Functional reporting line to the Sales Director
• Collaboration with local commercial operations, central project teams, and Microsoft representatives

Key Responsibilities

Market & Operational Readiness

• Examine current-state (AS-IS) commercial operations and sales workflows to identify local variances from the global template.
• Map sales-supporting applications and analyze data-exchange touchpoints across connected enterprise tools.
• Capture and formalize local commercial requirements and conduct gap evaluations against core system models.
• Support the phase-out of standalone local sales applications as central enterprise solutions are rolled out.
• Develop domain expertise across Sales, Dealer Management Systems (DMS), and Order-to-Delivery (O2D) cycles.

Global Blueprinting & Target State Design

• Act as the dedicated business advocate during global Blueprint design workshops.
• Evaluate the impact of proposed core-system templates on local sales execution, commercial applications, and system interfaces.
• Validate that central solution designs meet local market practices and commercial operational needs.
• Maintain records of business assumptions, localization decisions, and functional specifications.
• Partner with global delivery leads, Microsoft specialists, and commercial subject-matter experts to address Fit/Gap findings.

Solution Implementation & Business Validation

• Drive alignment between sales stakeholders, central project teams, and Microsoft partners.
• Review incoming system setups and deliverables through a commercial user-experience lens.
• Organize and oversee functional, integration, and User Acceptance Testing (UAT) across sales scenarios.
• Help triage, prioritize, and manage defect resolutions and change requests for the sales stream.
• Ensure operational readiness across commercial teams before go-live.

Go-Live Support & Hypercare Stabilization

• Provide hands-on guidance to Sales Key Users and commercial process leads during deployment.
• Track end-to-end sales process performance to ensure post-launch operational stability.
• Analyze user feedback and work with central support and Microsoft teams to resolve hypercare issues.
• Identify continuous-improvement opportunities to streamline post-implementation sales workflows.

Candidate Profile & Requirements

• Functional familiarity or hands-on experience with Microsoft Dynamics 365; earlier-stage or less extensive experience is acceptable, but fundamental system understanding is required.
• Background as a user-side Business Analyst, Commercial Process Lead, or Functional Consultant in Sales environments.
• Solid understanding of commercial workflows, customer journey mapping, B2B sales pipelines, and sales-to-delivery handoffs.
• Strong diligence in maintaining clear functional documentation, decision logs, and process maps.
• Professional working proficiency in English, minimum B2, for collaboration in a global matrix environment.
• Practical experience with modern project coordination platforms, such as Azure DevOps, Jira, and Confluence.