Splunk – Monitoring & Observability Engineer

As a Splunk Monitoring & Observability Engineer within GTS Enterprise System Management, you will shape, secure, and evolve observability capabilities supporting critical services. This role requires deep, hands-on expertise with Splunk Enterprise. You will act as a technical authority, driving design, standards, and complex implementations across monitoring, automation, and observability.

Responsibilities

• Ensure the operational reliability, resilience, stability, and continuous improvement of monitoring and observability platforms in a hybrid, complex environment, with accountability for sustainable service outcomes.
• Act as a senior technical leader for support activities, including incidents, alerts, changes, and problem management; drive sustainable resolution of recurring issues and corrective actions on high-impact topics.
• Collaborate with IT experts, engineering teams, and stakeholders to capture, challenge, and prioritize monitoring requirements, aligning delivery choices with objectives, risk constraints, and strategic priorities.
• Design and lead implementation of monitoring, alerting, dashboarding, log ingestion, and automation solutions aligned with business, operational, architecture, and control requirements.
• Lead architecture and design discussions across infrastructure and application domains; ensure solutions are sustainable, secure, scalable, and fit for purpose.
• Drive standardization, industrialization, governance, and strategic evolution of Enterprise System Management solutions, including monitoring, observability, and Flexera; define best practices and technical guardrails.
• Develop and maintain automation solutions to reduce manual effort, improve service quality and controls, and enhance scalability.
• Ensure compliance with operational standards, security requirements, and controls in a highly regulated environment.
• Provide technical leadership and mentorship through coaching on solution design, troubleshooting, operational excellence, standards, and capability growth.
• Take ownership of complex cross-team initiatives and influence the technical roadmap for observability and automation capabilities.
• Create and maintain technical documentation and operational procedures.
• Participate in the Watch-Duty rotation and support out-of-hours activities, including weekend releases and critical interventions, when required.

Profile

• Bachelor’s degree in Computer Science or equivalent experience.
• At least 5 years of experience in senior engineering roles with ownership of complex technical topics.
• Hands-on expertise in Splunk administration, configuration, data onboarding, search, dashboards, and alerting.
• Automation/scripting skills with Ansible, PowerShell, or Python.
• Linux, Windows, and network technology experience.
• Ability to lead technical discussions, influence key design decisions, challenge proposals, and engage constructively with stakeholders across technology domains.
• Strong analytical skills, a structured and proactive mindset, and the ability to work autonomously on complex and ambiguous topics while balancing technical excellence, operational stability, control requirements, and customer needs.
• Ability to lead change in tools, processes, and ways of working; willingness to share expertise, coach others, and contribute to team growth.
• Ability to define standards, promote engineering best practices, and influence technical direction beyond assigned tasks.
• Agile working experience; ability to operate under pressure, handle complex situations, and meet strict deadlines.
• Fluent English.

Preferred technologies and experience

• Dynatrace, Cribl, Tivoli Monitoring, Netcool Omnibus, Flexera, and OpenTelemetry.
• Azure, OpenShift, AIOps, anomaly detection, and AI-assisted observability.
• Other observability and monitoring solutions.

What We Offer

• Work with inspiring, supportive, and engaged colleagues in a highly professional international environment.
• Learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.
• Hybrid working model, with office attendance 8 days per month and remote working options.