Technical Consultant - Quality Systems

The Role

Managed Services are provided to customers after they go live with Veeva Quality applications. The team aims to act as a trusted partner, helping customers leverage the additional value of the applications.

As a Quality Consultant, you will support an assigned group of customers. You will understand their business processes, provide guidance, discuss Vault changes, and apply required configurations. You will collaborate with internal teams, improve the delivery model, and work with product management to communicate customer requirements and address evolving industry needs.

The role suits candidates who can adapt to and learn new technology; have experience configuring, supporting, or implementing software solutions; and enjoy working with customers. Candidates without direct IT implementation experience may qualify with Quality Management exposure and knowledge of Life Sciences regulations, provided they are prepared for comprehensive training and self-learning. Initial weeks include intensive learning of the Veeva Quality solution and configuration, supported by materials and mentoring.

What You'll Do

• Implement new features within the Veeva Quality suite for Life Sciences companies, from large pharmaceutical organizations to emerging biotech companies.
• Design solutions and configure Vault applications to meet customer needs, including workflows, document types, security, fields, page layouts, and notifications.
• Work with customer business and IT staff to understand requirements and help achieve their business vision.
• Act as a customer liaison between implementation and maintenance teams, customer stakeholders, and internal product teams.
• Guide customers in adopting Vault and industry best practices through post-implementation programs focused on holistic customer success.
• Drive change-management methodology for customers transitioning from on-premise to SaaS solutions.
• Assist with Quality processes, including documents, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training.

Requirements

• Experience configuring, supporting, or implementing software solutions, ideally content-management software; or Life Sciences experience with Quality Management exposure and an affinity for technology.
• Consulting or customer-facing experience, including managing customer expectations.
• Excellent written and verbal English communication skills.
• Ability to work independently with clients, understand and translate business requirements, and create corresponding solution designs.
• Bachelor’s degree in Management Information Systems, Computer Science, Life Sciences, or another relevant field.
• Legal authorization to be employed in Europe; employment visa sponsorship is not anticipated.

Nice to Have

• Proficiency in additional European languages.

Perks & Benefits

• Health and wellness programs.
• Private medical insurance.
• 1% charitable giving program.
• Veeva Break at the end of the year.

Compensation

Total compensation: 160,000–265,000 PLN.

The listed range represents a potential total compensation range. Actual compensation may vary based on experience and location and may include variable bonus and/or stock bonus.