Technical Support Engineer

Description

Support web campaigns by resolving technical issues and delivering custom engineering solutions for clients.

Responsibilities

• Serve as the primary technical resource for the Technical Account Management team, answering questions, investigating issues, and unblocking client-facing work.
• Troubleshoot and resolve technical problems across campaigns, tracking tags, data pipelines, reports, and internal tooling, including high-impact cases for key accounts.
• Process and manage large volumes of structured client data files containing product and offer information for advertising campaigns, from initial setup and custom processing to error diagnosis and resolution.
• Configure and deploy tracking tags and client integrations, including GTM implementations and reporting integrations.
• Contribute to internal documentation and knowledge sharing.

Requirements

• Fluent English, used daily to discuss technical issues.
• Basic SQL knowledge.
• Basic JavaScript or other scripting-language knowledge.
• Analytical approach to problem-solving.
• Strong communication skills, including concise and precise issue descriptions when working with other departments.
• Good self-organization skills.

Nice to Have

• Experience working with external APIs.
• Experience handling XML, CSV, Google Sheets, and JSON files.
• Experience working in Google Workspace.
• SQL knowledge.
• Familiarity with Linux environments.

Benefits

• Flexible remote or hybrid cooperation model.
• Contract of mandate or B2B contract.
• Opportunity to work in an international ad-tech environment and contribute to data-driven digital advertising.