IT Administrator - Support Specialist

Specializations

• IT admin
• Security
• Helpdesk

Technologies we use

MS365, Microsoft Azure, VMware, SharePoint, Entra, Linux, Oracle, MSSQL

Your responsibilities

• Provide expert-level support and problem resolution for end users and internal IT teams, and collaborate in international IT projects.
• Ensure system compliance and baseline security in line with policies and best practices.
• Administer and manage the Microsoft 365 environment, including Exchange Online, Entra, SharePoint, Teams and Intune.
• Configure and maintain the networking environment, including switches and firewalls.
• Monitor systems and services to ensure high availability and performance.
• Collaborate with other IT teams to identify, troubleshoot and resolve complex infrastructure issues.
• Support internal users professionally, with a focus on responsiveness and technical accuracy.
• Maintain and update technical documentation.

Our requirements

We are seeking a skilled and proactive IT Administrator / 3rd Line Support Specialist to maintain a secure, efficient and scalable IT environment in a fast-paced professional-services setting with exposure to IT outsourcing models. The role requires deep technical knowledge and a hands-on approach to systems support, infrastructure management and application administration.

• 3–5 years of work experience.
• Proven hands-on IT system administration experience in a hybrid on-premises/cloud environment.
• Microsoft and other relevant technology certifications are a plus.
• Strong expertise in infrastructure technologies: Entra, Active Directory, Group Policies, virtualization, storage and backup solutions.
• Strong Microsoft 365 administration and security expertise, including Exchange Online, Entra, SharePoint, Teams and Intune.
• Experience managing network devices and firewalls; HPE Aruba knowledge is a plus.
• Database administration and backup experience with MS SQL and Oracle, including configuration, monitoring, performance optimization, backup and restoration.
• SQL query development, including writing and optimizing queries, reports and stored procedures for data management and analysis.
• Excellent problem-solving skills, hands-on approach, and ability to work independently and collaboratively.
• Polish and English proficiency, spoken and written, at a minimum C1 level.
• German language skills are a plus.
• Experience supporting professional-services or IT outsourcing environments.
• Life sciences or pharmaceutical industry background is an advantage.
• Communicative and open to working in a global company and international IT team.

What we offer

• Work in an interesting, developing company.
• Professional development and promotion opportunities.
• Business English learning as part of the job, funded by the employer.
• Multisport cards and medical care, with 70% of insurance covered by the employer.
• Opportunity to develop in the pharmaceutical industry.
• Quarterly bonus based on quarterly targets.
• Quarterly company breakfasts.
• Company social fund under an employment contract.
• Opportunity to join Employee Capital Plans.

What will the recruitment process look like?

1. Application screening and brief feedback via the platform.
2. A short phone interview with an HR Specialist for selected candidates.
3. Stage 1: Teams meeting with an HR Specialist/HR Manager and the Department Manager.
4. Stage 2: Meeting with a future team member and the hiring manager.
5. Stage 3: Interview with representatives of the Global IT Department.
6. On-site meeting at the office with the HR Manager and Department Manager to discuss employment details.
7. If successful, cooperation begins under a trial period.