Technical Service & Support Specialist

The Role

Technical Solutions & Support (TSS) Specialist is pivotal in the execution of the product roadmap and has a direct impact on customers’ experience with Solaris and Markem-Imaje products. You’ll have an opportunity to work in a cross-functional environment, partnering closely on all levels of the organization.

What you will do

• As a global industrial laser printer expert, provide technical, application and documentation support to the business, including hardware, software, industrial integration and application space.
• Work directly with aftersales, presales engineering and quality teams as necessary to resolve technical issues.
• Be a key contributor and work directly with Product Development on existing product evolution and new product development, focusing on customer experience and serviceability.
• Provide problem resolutions for technical issues escalated from internal worldwide teams and international business partners.
• Be a cross-functional team member to identify corrective and preventive actions through root-cause analysis.
• Engage with the technical service and sales community, and other key company functions, to share product and application knowledge.

What you need to have

• A minimum of 2 years’ experience working in multiple aspects of a technical role (technician, helpdesk or engineer), working directly with customers and cross-functionally to resolve complex technical issues.
• Electromechanical knowledge with proven experience in an industrial, multinational organization; industrial integration and industrial automation are a plus.
• Strong analytical and problem-solving skills, with the ability to see problems as an opportunity.
• Excellent verbal and written communication skills and the ability to communicate with all levels of the organization.
• Knowledge of various Microsoft Office tools.
• Effective communication in English at least at B2 level.
• Availability for local and cross-border travel, approximately 10–15%.
• Networking aptitude, including IP networking knowledge, computer system knowledge and databases, is a plus.
• Category B driving license.
• JIRA, Trello and SAP knowledge is a plus.
• Electrical qualifications (SEP) are a plus.

Values and culture

• Collaborative entrepreneurial spirit.
• Winning through customers.
• High ethical standards, openness and trust.
• Expectations for results.
• Respect and value people.

What we offer

• A great job, highly professional environment and friendly work culture.
• Growth opportunities within an international organization.
• Private health care (Medicover).
• Multisport.
• Performance-based yearly merit increase.
• Recruitment referral bonus.
• Company Social Benefits Fund.
• Opportunity to join a group life insurance plan.
• Smart casual dress code.