Data Center Technician

Minimum qualifications

• Experience with performing component-level repairs and troubleshooting on technical equipment.
• Experience with diagnosing and troubleshooting operating systems, computer hardware and server hardware.
• Experience with networking protocols.
• Ability to lift/move 50 lb (23 kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
• Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

Preferred qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in maintenance and monitoring of server systems.
• Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role, such as Systems Administration, Network Deployment Engineer, or Help Desk Technician.
• Experience working within a data center or network operation center environment.
• Experience with Linux operating systems.
• Experience in project management and leadership, and collaborating and partnering with teams.

About the job

As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware, including servers and components, and server software, including Linux clusters. You'll configure more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans.

A typical day involves manual movement and installation of racks. While the work can sometimes be physically demanding, it involves working with cutting-edge computer infrastructure.

Responsibilities

• Deploy and operate new data center infrastructure across teams.
• Report issues and follow data center procedures to troubleshoot and diagnose somewhat complex issues with equipment or infrastructure as they arise, applying the resources needed to resolve identified issues.
• Maintain the security and integrity of data; track various forms of media to check for non-standard data security issues, such as data that was not properly erased, in accordance with security standards.
• Disassemble specific equipment that has reached its end of life through part replacement or maintenance within one or more teams.
• Repair, fix and perform preventative maintenance on equipment, servers, machines or infrastructure based on identified issues with multiple solutions, independently.