Data Center Technician III

Minimum qualifications

• Experience with performing component-level repairs and troubleshooting on technical equipment.
• Experience with diagnosing and troubleshooting operating systems, computer hardware, and server hardware.
• Experience with networking protocols.
• Ability to lift/move 50 lb (23 kg) of equipment and exert yourself physically over extended periods, including frequent bending, kneeling, climbing, pushing/pulling, and lifting.
• Ability to work non-standard hours, including weekends, night shifts, holidays, and shift-based schedules as required.

Preferred qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in maintenance and monitoring of server systems.
• Experience performing component-level repairs and troubleshooting on IT equipment or in a similar role, such as Systems Administration, Network Deployment Engineer, or Help Desk Technician.
• Experience in project management and leadership, and collaborating and partnering with teams.
• Experience working within a data center or network operation center environment.
• Experience with Linux operating systems.

About the job

As an Operations Technician, you will install, configure, test, troubleshoot, and maintain hardware, including servers and their components, as well as server software such as a Linux cluster. You will configure complex components including networks, routers, hubs, bridges, switches, and networking protocols.

You will participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manually moving and installing racks; the work can be physically demanding and focuses on cutting-edge computer infrastructure.

Compensation

Individual pay is determined by job-related skills, experience, and relevant education or training.

• US: $105,000–$145,000 (USD)
• 15% bonus target
• Equity
• Benefits

Responsibilities

• Deploy and operate new data center infrastructure across teams.
• Report issues and follow data center procedures to troubleshoot and diagnose somewhat complex equipment or infrastructure issues, applying the resources needed to resolve them.
• Maintain the security and integrity of data; track media for non-standard data-security issues, such as data that was not properly erased, in accordance with security standards.
• Disassemble end-of-life equipment through part replacement or maintenance within one or more teams.
• Independently repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with multiple possible solutions.