Lead Full Stack Engineer

🏢 Summary: Lead Full Stack Engineer role focused on architecting and scaling a next-generation CRM SaaS platform with AI-first, agentic workflows. The position involves owning core platform components, designing reusable full-stack services, and deploying AI-powered features into production. You will drive technical strategy, modern DevOps practices, and scalable data infrastructure for a high-growth product. 🗂️ Requirements: 7+ years experience building complex web-based SaaS products, Hands-on experience with LLM integration and prompt engineering, Proven experience deploying AI-powered features in production, Experience integrating AI tooling into CI/CD pipelines, Proficiency with relational databases (PostgreSQL, MySQL), Proficiency with NoSQL databases (MongoDB, Redis), Experience with schema design and query optimization, Experience with containerization and CI/CD pipelines, Strong knowledge of security and test automation best practices 📃 Skills: SaaS, AI, LLMs, Prompting, CICD, PostgreSQL, MySQL, MongoDB, Redis, Docker, Kubernetes, .NET, Node.js, TypeScript, React, Terraform, CloudFormation 🏢 Description: Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role We're growing our world-class engineering team to usher our CRM platform into the next generation of software — and we're looking for a visionary Lead Full Stack Engineer to join our Core Platform Team Most Lead roles at "Big Tech" companies involve maintaining a single microservice or acting as a small cog in a 100-person machine. At Steer, you aren't just a contributor; you are the architect of a platform aiming for 100% market dominance. This is a high-impact role for someone who doesn't just write great code, but who can see around corners, challenge conventions, and lead entire products from vision to launch. We are actively refactoring our existing teams to be agentic-first — meaning our engineers don't just use AI as a tool, they architect systems around autonomous, AI-driven workflows. This is not a future initiative; it is how we build today. Why Steer? True Ownership: You will lead massive products from start to finish within lean, high-velocity teams. Hyper-Growth & Vision: We are currently at a fraction of our total addressable market in the automotive industry. The potential for scale is massive, and you will be a leading developer shaping this space Freedom to Innovate: You don't need side projects to explore new techniques. We provide the autonomy and the platform to experiment with and implement the latest tech directly into our core product. AI-First & Agentic Culture: We are refactoring our teams to be agentic-first. We prioritize high-level problem-solving and AI/LLM expertise, and we actively encourage the use of AI tools to accelerate coding across any language and to power autonomous production workflows. What You'll Do Technical Strategy & Ownership: Focus on the core components of the Steer CRM, specifically optimizing how we ingest and process data to revolutionize our automation tools. Architectural Vision: Lead the design of reusable full-stack components and services that ensure our platform remains performant as we scale toward market dominance. Adaptive Development: Pivot at a moment's notice based on evolving business needs, shifting focus between new integrations and core infrastructure to keep our ecosystem seamless. Customer-Centric Engineering: Partner closely with Product to understand user pain points, ensuring every architectural decision adds tangible value to the auto repair shops we serve. Code Excellence: Champion best practices in security, test automation, and maintainability. Conduct deep-dive code reviews that elevate the entire engineering organization. Modern DevOps & Agentic Infrastructure: Influence our CI/CD pipelines, containerization (Docker, Kubernetes), and IaC practices. Design and maintain AI-integrated, agentic-ready infrastructure that enables autonomous workflows. What You Have Must Have: 7+ years of professional experience building complex, web-based SaaS products. AI & LLM Integration: Hands-on experience working with LLMs and prompt engineering. You use AI to bridge gaps and accelerate development. AI in Production: Proven experience deploying AI-powered features and autonomous (agentic) workflows in production-grade infrastructure. AI-Driven CI/CD: Hands-on experience integrating AI tooling into CI/CD pipelines (e.g., automated code review agents, AI-assisted testing, or agentic workflow orchestration). Database Expertise: Proficiency with both relational (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis) databases, including schema design and query optimization. The "Owner" Mindset: A track record of taking full accountability for projects and a passion for solving "impossible" problems in fast-paced environments. Exceptional Communication: The ability to translate complex technical concepts into product outcomes and collaborate effectively with leadership. Nice to Have: Familiarity with our current stack: .NET, Node.js (TypeScript), and React. Experience with Infrastructure as Code (Terraform, CloudFormation). Previous experience as a founding engineer or in an early-stage startup environment. Experience building or integrating with Claude marketplace plugins (Anthropic ecosystem), including prompt chaining, tool use, or MCP integrations. Interview Process Initial Screen — 30 min with Lead Recruiter Hiring Manager Interview — 60 min with the Head of Engineering & Product Technical Interview — 60 min with a Principal Engineer Collaborative Interview — 30 min with Technical Product Manager What We Offer Equity Options: Own a piece of the company's success. 100% Remote: Work from anywhere in the US. 100% Employer-Paid Medical Insurance. Flexible PTO: With a 15-day minimum. FSA, HSA, and 401k options. Learning Stipend & WFH Equipment: Everything you need for a world-class home office. Innovative Culture: A seat at the table to influence the latest AI technology in a collaborative, agentic-first environment. Why Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being. Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries. Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

🏢 Summary: Lead Full Stack Engineer role focused on architecting and scaling an AI-first CRM SaaS platform for automotive repair shops. The position involves owning core platform components, designing reusable full-stack services, and building AI-driven, agentic workflows in production. You will lead technical strategy, optimize data processing, and shape modern DevOps and AI-integrated infrastructure. 🗂️ Requirements: 7+ years building complex web-based SaaS products, Hands-on experience with LLMs and prompt engineering, Experience deploying AI-powered features in production, Experience building autonomous or agentic workflows, Hands-on integration of AI tools into CI/CD pipelines, Strong knowledge of relational and NoSQL databases, Experience with schema design and query optimization, Ability to design scalable full-stack architectures, Experience with containerization and CI/CD pipelines, Strong code review, testing, and security best practices 📃 Skills: LLMs, AI, Prompting, CI/CD, PostgreSQL, MySQL, MongoDB, Redis, Docker, Kubernetes, .NET, Node.js, TypeScript, React, Terraform, CloudFormation 🏢 Description: Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role We're growing our world-class engineering team to usher our CRM platform into the next generation of software — and we're looking for a visionary Lead Full Stack Engineer to join our Core Platform Team Most Lead roles at "Big Tech" companies involve maintaining a single microservice or acting as a small cog in a 100-person machine. At Steer, you aren't just a contributor; you are the architect of a platform aiming for 100% market dominance. This is a high-impact role for someone who doesn't just write great code, but who can see around corners, challenge conventions, and lead entire products from vision to launch. We are actively refactoring our existing teams to be agentic-first — meaning our engineers don't just use AI as a tool, they architect systems around autonomous, AI-driven workflows. This is not a future initiative; it is how we build today. Why Steer? True Ownership: You will lead massive products from start to finish within lean, high-velocity teams. Hyper-Growth & Vision: We are currently at a fraction of our total addressable market in the automotive industry. The potential for scale is massive, and you will be a leading developer shaping this space Freedom to Innovate: You don't need side projects to explore new techniques. We provide the autonomy and the platform to experiment with and implement the latest tech directly into our core product. AI-First & Agentic Culture: We are refactoring our teams to be agentic-first. We prioritize high-level problem-solving and AI/LLM expertise, and we actively encourage the use of AI tools to accelerate coding across any language and to power autonomous production workflows. What You'll Do Technical Strategy & Ownership: Focus on the core components of the Steer CRM, specifically optimizing how we ingest and process data to revolutionize our automation tools. Architectural Vision: Lead the design of reusable full-stack components and services that ensure our platform remains performant as we scale toward market dominance. Adaptive Development: Pivot at a moment's notice based on evolving business needs, shifting focus between new integrations and core infrastructure to keep our ecosystem seamless. Customer-Centric Engineering: Partner closely with Product to understand user pain points, ensuring every architectural decision adds tangible value to the auto repair shops we serve. Code Excellence: Champion best practices in security, test automation, and maintainability. Conduct deep-dive code reviews that elevate the entire engineering organization. Modern DevOps & Agentic Infrastructure: Influence our CI/CD pipelines, containerization (Docker, Kubernetes), and IaC practices. Design and maintain AI-integrated, agentic-ready infrastructure that enables autonomous workflows. What You Have Must Have: 7+ years of professional experience building complex, web-based SaaS products. AI & LLM Integration: Hands-on experience working with LLMs and prompt engineering. You use AI to bridge gaps and accelerate development. AI in Production: Proven experience deploying AI-powered features and autonomous (agentic) workflows in production-grade infrastructure. AI-Driven CI/CD: Hands-on experience integrating AI tooling into CI/CD pipelines (e.g., automated code review agents, AI-assisted testing, or agentic workflow orchestration). Database Expertise: Proficiency with both relational (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis) databases, including schema design and query optimization. The "Owner" Mindset: A track record of taking full accountability for projects and a passion for solving "impossible" problems in fast-paced environments. Exceptional Communication: The ability to translate complex technical concepts into product outcomes and collaborate effectively with leadership. Nice to Have: Familiarity with our current stack: .NET, Node.js (TypeScript), and React. Experience with Infrastructure as Code (Terraform, CloudFormation). Previous experience as a founding engineer or in an early-stage startup environment. Experience building or integrating with Claude marketplace plugins (Anthropic ecosystem), including prompt chaining, tool use, or MCP integrations. Interview Process Initial Screen — 30 min with Lead Recruiter Hiring Manager Interview — 60 min with the Head of Engineering & Product Technical Interview — 60 min with a Principal Engineer Collaborative Interview — 30 min with Technical Product Manager What We Offer Equity Options: Own a piece of the company's success. 100% Remote: Work from anywhere in the US. 100% Employer-Paid Medical Insurance. Flexible PTO: With a 15-day minimum. FSA, HSA, and 401k options. Learning Stipend & WFH Equipment: Everything you need for a world-class home office. Innovative Culture: A seat at the table to influence the latest AI technology in a collaborative, agentic-first environment. Why Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being. Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries. Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

🏢 Summary: Onsite Sales Development Representative role focused on driving outbound growth, generating new business opportunities, and delivering SaaS product demos to small business owners in the automotive repair industry. The position involves high-volume prospecting, consultative selling, and CRM pipeline management. Compensation includes base salary plus commission with opportunities for growth and hybrid flexibility after tenure. 🗂️ Requirements: 1+ years of outbound sales or business development experience, Proven record of meeting or exceeding sales quotas, Experience with phone-based outreach, Experience conducting product demos and consultations, Ability to work onsite in Waltham, MA, Experience using CRM systems to manage sales activities 📃 Skills: SaaS, CRM, HubSpot, Salesforce, Prospecting, Outbound, Demos, Forecasting 🏢 Description: Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role We're looking for a Sales Development Representative to help build and scale our outbound motion at Steer. This role is focused on uncovering lucrative new business opportunities, facilitating product demos, and guiding customers through a streamlined sales process. This is not a passive, inbound role. You will be expected to create opportunities from scratch, navigate organizations, and develop messaging that resonates with small business owners and operators in blue-collar industries. We are looking for someone who is no stranger to overcoming obstacles and strives to exceed expectations. Come join a team where skill cultivation, career advancement, and talent retention are core values. This role is 5x a week onsite in Waltham, MA. There is the potential for a hybrid working schedule after 6 months of tenure. Compensation: $90k OTE ($60,000 base salary + commission) You Are A Self-Starter: You are intrinsically motivated, results-oriented, and comfortable operating in a high-volume, outbound-heavy environment. Empathetic & Professional: You are approachable and professional, with a genuine desire to help business owners achieve their goals. Resilient & Persistent: You maintain a positive attitude in the face of rejection, using setbacks as opportunities for growth and learning. A Strong Communicator: You possess a growth mindset and are self-assured in your ability to build rapport and engage in compelling, effective communication. Organized & Disciplined: You are dependable and consistent in meeting deadlines and managing your pipeline activity. Coachable: You are enthusiastic, open to feedback, and committed to continuous improvement. You Will Drive Outbound Growth: Conduct a high volume of calls and outreach to identify and engage decision-makers and economic buyers. Master the Product: Develop a deep understanding of our SaaS product and its features to effectively communicate value during online product demos. Consultative Selling: Employ a consultative approach to understand prospects' needs and tailor presentations to their specific pain points. Pipeline Management: Maintain meticulous records of sales activities and customer interactions in our CRM to ensure accurate forecasting. Partner for Success: Qualify opportunities and collaborate closely with the broader sales team on strategy and deal progression. You Have Must Have: 1+ years of sales experience, specifically in outbound prospecting or business development. Proven Track Record: A history of meeting or exceeding sales quotas and activity metrics. Communication Skills: Excellent verbal and written communication skills with comfort in phone-based outreach. Presentation Skills: Experience performing product demonstrations and consultations. Presence: Ability to commute to the Waltham, MA office. Nice to Have: Industry Experience: Familiarity with the automotive industry, home services, or blue-collar sectors. SaaS Background: Experience selling software or working in a high-growth startup environment. Tech Stack: Experience using CRM tools (like HubSpot or Salesforce) to manage opportunities. Interview Process Initial Screen (Lead Recruiter) - 30 min Hiring Manager Interview (Head of Sales) - 30 min Leadership Interview (CRO) - 30 min Reference Checks *We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20-30min. We Offer 100% employer-paid medical insurance Flexible PTO with a 15-day minimum Equity package Generous Parental Leave 401(k) Growth & Learning Stipend WFH Equipment (for your home setup) A collaborative, high-ownership culture with opportunities for career development Why Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being. Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries. Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

🏢 Summary: Leadership role overseeing Enterprise and Scaled Customer Success segments, focused on building a unified account health framework, driving proactive retention, and scaling data-driven CS operations. The position blends strategic process design with hands-on coaching and performance management of CSMs. It emphasizes analytics, automation, and structured playbooks to improve global retention across a large account base. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience managing high-touch Enterprise accounts, Experience managing Scaled/Digital CS segments, Proficiency using CRM, BI tools, or Excel for data analysis, Ability to design and implement scalable processes or workflows, Experience tracking account health and predicting churn, Performance management using KPIs 📃 Skills: CRM, BI, Excel, Automation, Gainsight, Vitally, ChurnZero, DataVisualization, Analytics, KPI 🏢 Description: Steer offers a suite of software tools for automotive repair shops, combining essential tools into a user-friendly, cost-effective platform. The platform includes a Customer Relationship Management (CRM) marketing suite with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and other features. Following the acquisition of AutoOps, the platform also includes intelligent, fully integrated scheduling software that enables customers to book appointments through a shop's website and Google Business Profile. About the Role As the Manager of Scaled Customer Success, you will lead Customer Success Managers across a diverse portfolio, ranging from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will bridge personalized relationship management and digital-first automation. Your mission is to build a unified Account Health framework that supports every customer segment and to transform informal knowledge-sharing into structured, data-driven playbooks that drive global retention. You Will - Define and iterate engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers. - Develop a standardized Account Health Scoring system to identify risk across 1,000+ accounts. - Transition informal collaboration into a structured internal knowledge base and formal playbooks. - Use leading indicators to proactively drive retention and reduce churn risk. - Manage day-to-day team performance using clear KPIs to support accountability and growth. You Have Must Have: - 2+ years of experience managing a Customer Success team or 4+ years as a Senior/Lead CSM. - Proven experience managing high-touch Enterprise accounts and Scaled/Digital segments. - Experience using CRM, BI tools, or Excel to track health, predict churn, and report on performance. - Ability to design and implement scalable processes, tools, or workflows. - High emotional intelligence with a coaching-focused leadership style. Nice to Have: - Ability to work with advanced data visualization tools. - Experience selecting or implementing a CS platform such as Gainsight, Vitally, or ChurnZero. - Experience in the automotive industry. We Offer - 100% remote work environment. - Medical, dental, and vision insurance within 30 days (100% employer-paid medical). - Equity package. - Flexible PTO with 15 days minimum. - Generous parental leave. - FSA and HSA options. - 401(k). - Growth and wellness stipend. - WFH equipment. - Opportunity to work with the latest technology. - Collaborative, high-ownership culture. - Opportunities for development and career growth.

🏢 Summary: Leadership role overseeing Customer Success Managers across enterprise and scaled segments, focused on building a unified account health framework and driving proactive, data-driven retention strategies. The position combines strategic operations, analytics, and team mentorship to professionalize CS processes and scale engagement models. Fully remote with comprehensive benefits and growth opportunities. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience with Enterprise (high-touch) and Scaled/Digital (tech-touch) customer segments, Experience conducting QBRs and managing multi-stakeholder accounts, Experience using CRM, BI tools, or Excel for health tracking and churn prediction, Ability to design and implement scalable processes, tools, or workflows, Experience managing team performance using KPIs 📃 Skills: CRM, BI, Excel, Gainsight, Vitally, ChurnZero, Automation, DataVisualization 🏢 Description: Steer provides a suite of software tools for automotive repair shops, combining CRM marketing, text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and integrated scheduling software. About the Role As the Manager of Customer Success, you will lead Customer Success Managers across a diverse portfolio ranging from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will bridge personalized relationship management and digital-first automation. Your mission is to professionalize CS operations by building a unified "Account Health" framework that works for every customer and to transform informal knowledge into structured, data-driven playbooks that drive retention. You Will - Define and iterate engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers. - Develop a standardized Account Health Scoring system to identify risk across 1,000+ accounts. - Transition informal collaboration into a structured internal knowledge base and formal playbooks. - Use leading indicators to trigger proactive outreach and improve retention. - Manage day-to-day performance of the CS team using clear KPIs to drive accountability and growth. You Have Must Have: - 2+ years managing a Customer Success team or 4+ years as a Senior/Lead CSM. - Proven experience managing Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication). - Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on performance. - Ability to design scalable processes and successfully implement new tools, workflows, or playbooks. - Coaching-oriented leadership style with high emotional intelligence. Nice to Have: - Ability to work with advanced data visualization tools. - Experience selecting or implementing a CS platform (e.g., Gainsight, Vitally, ChurnZero). - Experience in the automotive industry. We Offer - 100% remote work environment. - Medical, dental, and vision insurance within 30 days (100% employer-paid medical). - Equity package. - Flexible PTO with 15 days minimum. - Generous parental leave. - FSA and HSA options. - 401(k). - Growth & wellness stipend. - WFH equipment. - Collaborative, high-ownership culture. - Opportunities for development and career growth.

🏢 Summary: Hands-on Sales Manager role leading BDR and AE teams in a fast-growing automotive SaaS environment, owning the full sales funnel from pipeline generation to revenue conversion. The position focuses on data-driven coaching, AI-enabled sales workflows, and building a high-performance culture. Success is measured by rooftops added, MRR growth, and team development. 🗂️ Requirements: 3–5+ years B2B SaaS sales experience, 2+ years in sales management role, Experience managing BDRs and/or AEs, Ability to own full sales funnel, Data-driven sales coaching experience, Experience tracking conversion and activity metrics, Strong forecasting and pipeline management skills, Experience building sales processes and playbooks, Familiarity with AI tools in sales workflows, Strong communication and feedback skills 📃 Skills: SaaS, B2B, CRM, AI, HubSpot, Nooks, Forecasting, Pipeline, Prospecting, ColdCalling, Coaching, Analytics 🏢 Description: About The Role Steer is building one of the fastest-growing GTM engines in automotive SaaS and is seeking a Manager of Sales to lead from the front. This is a high-impact leadership role at the intersection of pipeline generation and revenue conversion, owning both the BDR and AE motion or coming in strong on one side with readiness to master both. This is a hands-on role involving call listening, real-time coaching, running blitzes, and building a high-performing team. Success is measured by rooftops added, MRR growth, and the development and success of sales representatives. The role is hybrid, 3 days per week in the Waltham, MA office, and reports to the Head of Sales. You Will: - Lead & Develop the Team: Hire, onboard, and develop BDR and AE talent. Build a culture of accountability, learning, and performance. Create clear progression paths from BDR to AE. - Coach With Data: Use activity metrics, conversion rates, connect rates, and pipeline data to identify improvement areas. Run call reviews, role-plays, and live coaching sessions. - Own the Full Funnel: Partner with BDRs on prospecting quality and handoffs, and with AEs on demo execution and close rates. Connect top-of-funnel activity to revenue outcomes. - Build & Maintain the Playbook: Develop and update the Sales Playbook covering prospecting, cold calling, objection handling, and closing. - Use AI Tools: Integrate AI into workflows for call intelligence, outreach personalization, pipeline forecasting, and coaching. - Operate Strategically: Align with Marketing, RevOps, and Sales Leadership. Deliver accurate forecasts and performance data. Own monthly and quarterly pipeline targets. You Have: Must Have - 3–5+ years in B2B SaaS sales, with at least 2+ years in sales management - Experience managing BDRs, AEs, or both - Player-coach mentality - Data-driven coaching approach - Strong communication skills - Comfort building processes in ambiguous environments - Familiarity with or interest in AI tools in sales workflows Nice to Have - Experience in automotive, SMB, or blue-collar verticals - Track record of promoting BDRs into closing roles - Experience with high-velocity, short-cycle sales cycles (2–3 days) - Familiarity with HubSpot and Nooks Interview Process - Initial Screen (Lead Recruiter) - Hiring Manager Interview - Presentation - Direct Report Interview - Career Journey/Problem Solving Exercise - Reference Checks - Wonderlic Assessment We Offer - Medical, Dental and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous Parental Leave - FSA and HSA options - 401(k) - Learning Stipend - WFH Equipment - Opportunity to work with the latest technology - Collaborative, high ownership culture - Opportunities for development and career growth

🏢 Summary: Technical role supporting AI and DevOps platforms, focused on ensuring stability, reliability, and performance of critical services across the organization. The position involves incident management, platform resilience, automation, and observability in collaboration with SRE, engineering, and support teams. The engineer contributes to operational excellence, platform enhancements, and continuous improvement of cloud-native environments. 🗂️ Requirements: 6-8 years experience in technical support, platform operations, or engineering, Experience supporting IT services, infrastructure, or platform operations, Hands-on experience with incident management and root cause analysis, Experience with cloud-native platforms and container orchestration, Experience with CI/CD pipelines and DevOps practices, Experience with monitoring and observability tools, Knowledge of databases such as Postgres or MongoDB, Programming or scripting experience in Java, Python, or Go, Understanding of architecture concepts and system design, Experience with resilience testing and disaster recovery activities 📃 Skills: OpenShift, Kubernetes, ECS, CI/CD, Prometheus, Grafana, Splunk, Postgres, MongoDB, Java, Python, Go, AI, DevOps, SRE 🏢 Description: Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries, operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning, and flexibility with potential hybrid work opportunities. Help solve real‑world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. We are seeking a motivated team member to support our AI and DevOps Platform Support team in North America. This role is responsible for assisting in the stability, reliability, and performance of our critical AI and DevOps platforms. The team supports a wide range of services, including multiple AI applications, developer tools, and CI/CD pipeline technologies used across the organization. The ideal candidate will work closely with SRE and Support engineers to resolve incidents, address platform issues, and collaborate with engineering and development teams to enhance platform supportability. The role includes coordinating daily operational activities and contributing to short‑term planning. Responsibilities: Collaborative Application Support: Provides application support by partnering with vendors, offshore managed services, and internal development and engineering teams to ensure platform stability and operational readiness. Service Level Improvement: Actively supports efforts to improve service levels by participating in incident management, problem resolution (RCA), and knowledge-sharing initiatives. Platform Resilience and Testing: Assists in resilience-related activities, including incident simulations, disaster recovery exercises, and platform readiness testing to ensure business continuity. Automation and Efficiency: Supports automation efforts designed to reduce manual tasks, improve operational efficiency, and contribute to cost-saving initiatives. Monitoring and Observability: Helps maintain platform health by supporting observability practices, including monitoring, logging, tracing, and alerting for proactive issue identification. Platform Onboarding and Enhancement: Assists with application onboarding activities and contributes to platform enhancement initiatives in partnership with engineering and support leads. Data Collection for Planning: Helps collect and track capacity, performance, and latency data to support platform planning efforts and prepare materials for business review meetings. Troubleshooting and Incident Response: Maintains a practical understanding of platform components (like OpenShift, ECS, CI/CD) to effectively support troubleshooting and incident response activities. Qualifications: Experience: 6-8 years of relevant experience in technical support, platform operations, or engineering. Core Expertise: Demonstrated experience supporting IT services, platform operations, or infrastructure, with participation in resilience and stability-focused activities. Architectural Acumen: Exposure to architecture concepts with the ability to contribute to technical discussions and understand design decisions. Collaboration and Communication: Strong communication skills and a proven ability to collaborate effectively with business partners, engineering teams, and other cross-functional stakeholders. Cloud-Native & DevOps Tooling (Preferred): Experience with Red Hat OpenShift/Kubernetes, CI/CD tools, and modern observability/monitoring tools (e.g., Prometheus, Grafana, Splunk). Database & Scripting Skills (Preferred): Experience with databases (e.g., Postgres, MongoDB) and scripting or coding abilities in languages like Java, Python, or Go. Organizational Skills: Strong organizational skills with the ability to manage a daily workload and effectively prioritize tasks. Generative AI Knowledge (Preferred): A working knowledge of Generative AI concepts. What we can offer you: By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include: Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program) Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates Employee Assistance Program financed by Employer Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave) Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events. Additional day off for volunteering Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform. Opportunity to receive an annual discretionary incentive award Special offers and discounts for employees Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract: https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. #LI-KK1 ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location Full Time Salary Range: 165 020,00 zł - 280 980,00 zł ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. ------------------------------------------------------ This job opening is for an existing job vacancy. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

🏢 Summary: Full-stack Software Engineer role focused on designing, building, and maintaining scalable web applications, APIs, and backend services in an AI-first engineering environment. The position emphasizes ownership of AI-assisted development, rigorous code review, test coverage, and reliable CI/CD practices. Engineers collaborate cross-functionally and are accountable for production outcomes across the product lifecycle. 🗂️ Requirements: 2–4+ years experience building web applications, backend services, or APIs, Hands-on experience using AI agents in software development workflows, Ability to review and validate AI-generated code, Experience working in agile and CI/CD environments, Commitment to writing well-tested, reliable software, Strong ownership of production outcomes 📃 Skills: PHP, Laravel, Vue.js, MySQL, DynamoDB, Kubernetes, AWS, Serverless, APIs, CI/CD 🏢 Description: About the Role: Loop is looking for a full-stack Software Engineer to contribute directly to the design, development, and maintenance of core products. You'll build scalable solutions, uphold technical excellence, and be a reliable partner to the engineers around you. AI at Loop Engineering Engineering is AI-first; not aspirationally, but operationally. Every engineer is provisioned with Claude Code and Cursor, and AI agents are the default starting point before opening a file. The role has shifted: you are not primarily a writer of code. You are the judgment layer, determining what should be built, validating that what was built is correct, and owning the outcome in production. AI handles a growing share of implementation, and you own everything that surrounds it. Our Tech Stack: PHP/Laravel, Vue.js, MySQL, DynamoDB, Kubernetes, AWS, Serverless. The hiring process is tech-stack agnostic. What You'll Do - Design, build, and maintain web applications, APIs, backend services, and lambdas for the product line - Start with the agent, not the editor; invest time in planning and intent articulation - Review AI-generated code with rigor and ensure correctness - Include meaningful test coverage in every PR and contribute to a healthy CI/CD process - Collaborate closely with engineers, product managers, and designers - Exhibit ownership: ensure features are stable in production, flag risks early, and make reversible decisions fast - Improve system effectiveness beyond immediate scope, including code review quality and cross-team visibility Your Experience - 2–4+ years building web applications, backend services, or APIs - Use AI agents as a default starting point and articulate your workflow for planning, prompting, and reviewing - Experience identifying and correcting issues in AI-generated code - Clear perspective on where AI adds value and where it introduces risk - Experience with PHP/Laravel, AWS Serverless, or Vue.js is a strong plus - Experience working in agile, CI/CD environments - Commitment to building well-tested, reliable software - Ability to learn from mistakes, seek feedback, and grow through iteration

🏢 Summary: Founding Technical Recruiter role focused on building and scaling the full-cycle recruiting function for technical teams including AI/ML, Engineering, Data, and Design. The position involves sourcing senior technical talent, partnering with leadership on hiring strategy, and creating recruiting processes and infrastructure for a fast-growing AI company. 🗂️ Requirements: 4+ years of full-cycle technical recruiting experience, Experience recruiting for senior and staff-level engineering roles, Strong sourcing experience for hard-to-fill technical positions, Experience in a fast-growing product-led startup, Ability to use recruiting metrics and pipeline data, Experience building recruiting processes and interview frameworks, Ability to work autonomously and manage end-to-end searches, Willingness to work in person in SF or NYC office 📃 Skills: Recruiting, Sourcing, ATS, AI, ML, Data, Engineering, Analytics 🏢 Description: Stuut is transforming accounts receivable for B2B companies—making collections smarter and faster for companies that have historically relied on manual processes that are labor intensive and costly. Our platform is gaining traction with finance teams across industrials, chemicals, and manufacturing sectors from Fortune 10 brands to scaling midmarkets. We're backed by top-tier investors including a16z, Khosla, Activant, 1984 Ventures and Page One.The RoleWe're hiring our first dedicated recruiter. Nearly every open role at Stuut today is technical—AI/ML, voice infrastructure, applied AI engineering, data, and design—and the pace of hiring is only accelerating. As our Founding Technical Recruiter, you'll own the full recruiting lifecycle for these roles, from sourcing through offer, and build the talent function itself: the processes, tooling, employer brand, and hiring standards that will carry us through the next several years of growth.You'll report directly to the CEO and partner day-to-day with engineering and product leadership. This is not a role where you inherit a playbook—you'll write it. If you're energized by owning searches end-to-end for senior technical talent, being measured on the quality of the people you bring in, and shaping how a fast-moving AI company scales its team, this is the seat.What You'll DoOwn full-cycle recruiting for technical roles: run searches end-to-end across Engineering, AI/ML, Data, and Design—from kickoff and sourcing through interviews, references, and closed offers.Source proactively and creatively: build pipelines of exceptional senior+ engineers and researchers through outbound, referrals, communities, events, and channels other recruiters haven't thought of yet. Top candidates here won't come inbound—you'll go find them.Partner with leadership as a trusted advisor: work directly with the CEO and hiring managers to define role scope, success profiles, and evaluation criteria—and be a consistent voice for quality throughout the process.Build the recruiting function from scratch: stand up our processes, interview frameworks, scorecards, and ATS hygiene; establish the metrics and reporting that keep hiring fast and honest.Deliver an exceptional candidate experience: every candidate—hired or not—should leave the process thinking more of Stuut than when they entered it.Champion Stuut's story in the market: represent our product, traction, and technical bar to passive candidates and position Stuut as the place ambitious engineers want to build.Use data to get better every week: track pass-through rates, diagnose bottlenecks, and iterate on sourcing and process based on what the numbers tell you.You Might Be a Fit If You…Have 4+ years of full-cycle recruiting experience with a focus on technical roles, ideally in-house at a fast-growing, product-led startup.Have owned searches for senior and staff+ engineering talent and can establish instant credibility with technical leaders and candidates.Have strong sourcing chops—you're comfortable building pipelines for hard-to-fill roles rather than waiting on inbound.Have worked somewhere with a very high talent bar and understand the subtle indicators that separate good from great technical talent.Are data-driven: you use pipeline metrics to prioritize your time, spot problems early, and make the case for change.Operate with autonomy—you're used to leading searches end-to-end and prioritizing your own workload without direction.Are excited to build a function, not just fill seats: processes, employer brand, and hiring infrastructure that scale.Want to work in person, at speed, alongside the founders in our SF or NYC office.CompensationTop-of-market salary and equity packageBenefits (for U.S.-based full-time employees)Medical, dental & vision insurance coverage for you401(k) & MatchEquityFlexible PTOParental LeaveCompensationTop-of-market salary and equity packageBenefits (for U.S.-based full-time employees)Medical, dental & vision insurance coverage for you401(k) & MatchEquityFlexible PTOParental LeaveCompensation Range: $180K - $250K

🏢 Summary: Senior Software Engineer role focused on owning complex, cross-functional initiatives across the full stack, from architecture to production. The position emphasizes AI-first engineering practices, leveraging AI agents for planning, code generation, and review while maintaining accountability for production outcomes. You will design scalable systems, lead technical initiatives, and mentor engineers while working with modern cloud and web technologies. 🗂️ Requirements: 5+ years of experience building web applications, backend services, and APIs, Strong experience with PHP and Laravel, Experience designing and implementing full-stack features (backend, APIs, frontend), Ability to design system architecture and evaluate technical trade-offs, Experience leading technical initiatives, Experience mentoring junior engineers, Experience working with AI coding agents in development workflows, Experience monitoring and owning production systems 📃 Skills: PHP, Laravel, Vue.js, MySQL, DynamoDB, Kubernetes, AWS, Serverless, APIs, Lambdas, AI, Claude, Cursor 🏢 Description: About the Role: Loop is looking for a Senior Software Engineer to take meaningful ownership of complex, cross-functional work, from architecture and design through production. You'll build scalable solutions, influence technical direction, and make the engineers around you better. AI at Loop Engineering: Engineering at Loop is AI-first, not aspirationally, but operationally. Every engineer is provisioned with Claude Code and Cursor, and we expect AI agents to be your default starting point before you open a file. The role has shifted: you are not primarily a writer of code. You are the judgment layer, the person who determines what should be built, validates that what was built is correct, and owns the outcome in production. At the senior level, that judgment extends beyond your own work to the systems, standards, and people around you. You're not just using AI well — you're helping your team develop the habits and instincts to use it well too. Our Blended Work Environment: We work from our HQ in Columbus, OH, and are distributed throughout the United States, select Canadian provinces, United Kingdom, and Australia. For this position, we're open to Columbus, OH; Boston, MA; Chicago, IL; Austin, TX; Los Angeles, CA; or fully remote. Our Tech Stack: PHP/Laravel, Vue.js, MySQL, DynamoDB, Kubernetes, AWS, Serverless. Our hiring process is tech-stack agnostic. What You'll Do: - Design and implement complex, high-quality features across the full stack: backend services, APIs, lambdas, and frontend. Translate ambiguous requirements into clear technical designs and own the trade-offs. - Start with the agent, not the editor. Invest time in planning and intent articulation. The quality of your prompt is the quality of your output. - Review AI-generated code with the same rigor you'd apply to any code. Plausible is not the same as correct. At this level, you're also setting the standard for how your team does this. - Set the standard for AI-assisted code review on your team. Model what good verification looks like, not just for your own PRs, but in how you give feedback on others' AI-generated work. - Lead small to medium-sized technical initiatives: provide direction, surface dependencies early, and keep stakeholders informed without being asked. - Mentor and develop more junior engineers through code review, pairing, and direct feedback. Making the people around you better is part of the job, not a bonus. - Make reversible decisions fast and flag the irreversible ones early. Operational trust means others can plan around your delivery. - Make the system around you more effective, not just your own output. Propose improvements to code quality, processes, and team norms, and follow through on them. Your Experience: - 5+ years building web applications, backend services, and APIs. Strong PHP/Laravel experience preferred. - You use AI agents as your default starting point and can describe your actual workflow: how you plan, prompt, evaluate output, and decide where to spend your review time. You own what ships, regardless of how it was generated. - You have a point of view on where AI helps and where it gets engineers into trouble, and you actively help your team navigate that line. - You track how your code behaves in production, not because someone asks you to, but because you own the outcome. You've caught regressions before support tickets did. - You can evaluate architectural trade-offs and make defensible decisions, not just implement what you're handed. - You have examples of leading technical initiatives, mentoring engineers, and driving cross-functional alignment. - You operate with intensity and hold a high bar for your own work and for the people around you. You give direct feedback, ask for help early, and respond to setbacks with ownership rather than withdrawal. - You've worked closely with product managers and design teams, and you've had the hard conversations with peers, stakeholders, or leaders, with directness and care.