Intake Coordinator - Charlotte, NC

We are Local Infusion. Local Infusion is the fastest growing infusion provider in the United States, with a mission to transform the specialty infusion industry, because patients deserve better. By providing both exceptional, patient-centered care and the proprietary, AI-driven technology powering it, Local Infusion accelerates access, simplifies workflows, and improves outcomes for everyone in the infusion journey — from patients and clinicians to health plans, health systems, employers, and pharma.

Clinicians can spend less time on paperwork and more time with patients, bringing comfort, connection, and community back to healthcare. With Local Infusion, every patient and every care team is fully supported, every step of the way.

The Role

We’re looking for an Insurance & Intake Coordinator — an "Infusion Guide" — who is passionate about raising the bar in infusion therapy care.

The Infusion Guide will contribute to the company’s growth through detailed referral and intake coordination along with excellent customer and physician customer service. The Infusion Guide will make sure our patients receive the highest level of care possible in infusion therapy.

This is a full-time onsite position based in Charlotte, NC, working Monday through Friday from 8:00 AM to 4:30 PM. The ideal candidate will have prior experience reading medical charts and working on insurance pre-authorizations.

Salary starting at $25/hr plus quarterly bonus and full benefits.

Responsibilities

• Handle all aspects of the infusion referral process, including authorizations, financial counseling, and benefit investigation
• Liaison with referring providers to obtain treatment documentation and communicate patient status
• Communicate referral process and status updates to patients
• Coordinate with referring and prescribing providers
• Assist with maintaining medical inventory and office supplies
• Participate in a dedicated 6-week training plan

Requirements

• Healthcare experience required
• Insurance prior authorization experience
• Medical terminology experience
• Medical insurance experience
• Experience reading medical charts
• Ability to quickly learn new applications
• Strong familiarity with Electronic Health Records (EHR) systems
• Current BLS certification
• Negative TB test documentation within the last two years

Benefits

• Medical, dental, and vision insurance
• Short and long-term disability coverage
• 401(k) with company match
• 15 days PTO
• Paid parental leave and flexible return-to-work policy
• Professional development opportunities

Hepatitis B and influenza vaccination records are requested as part of the onboarding process.