Intake Coordinator -Alexandria, VA

The Role

We’re looking for an Insurance & Intake Coordinator — an Infusion Guide — who is passionate about raising the bar in infusion therapy care.

The Infusion Guide will contribute to growth through detailed referral and intake coordination along with excellent customer and physician customer service. This role ensures patients receive the highest level of care possible in infusion therapy.

This is a full-time onsite position working Monday–Friday, 9:00 a.m. – 5:30 p.m. The ideal candidate will have prior experience reading medical charts and working on insurance pre-authorizations. This role offers predictable hours, autonomy, and a manageable workload.

Salary starting at $25/hr + quarterly bonus based on metrics & full benefits.

Responsibilities

• Handle all aspects of the infusion referral process, including obtaining authorizations, financial counseling, and benefit investigation
• Liaise with referring providers to obtain necessary treatment documentation and communicate patient status
• Communicate referral process and status to patients in a customer-centric way
• Maintain open communication with referring and prescribing providers
• Assist in maintaining medical inventory and office supplies
• Participate in a dedicated 6-week training plan

Requirements

• Passion for patient care and delivering exceptional patient experiences
• Health care experience required
• Prior experience in infusion preferred
• Insurance prior authorization experience
• Medical terminology experience
• Overall medical insurance experience
• Ability to quickly learn new applications
• Experience utilizing Electronic Health Records (EHR) systems

Benefits

• Medical, dental, and vision insurance
• Short- and long-term disability coverage
• 401(k) with company match
• 15 days PTO
• Competitive paid parental leave and flexible return-to-work policy
• Professional development opportunities and career growth