June 19, 2026

Intake Coordinator -Alexandria, VA

Mid • On-site

49,920 - 51,996 USD/hr

Alexandria, VA

The Role

We’re looking for an Insurance & Intake Coordinator — an Infusion Guide — who is passionate about raising the bar in infusion therapy care.

The Infusion Guide will contribute to growth through detailed referral and intake coordination along with excellent customer and physician customer service. This role ensures patients receive the highest level of care possible in infusion therapy.

This is a full-time onsite position working Monday–Friday, 9:00 a.m. – 5:30 p.m. The ideal candidate will have prior experience reading medical charts and working on insurance pre-authorizations. This role offers predictable hours, autonomy, and a manageable workload.

Salary starting at $25/hr + quarterly bonus based on metrics & full benefits.

Responsibilities

  • Handle all aspects of the infusion referral process, including obtaining authorizations, financial counseling, and benefit investigation
  • Liaise with referring providers to obtain necessary treatment documentation and communicate patient status
  • Communicate referral process and status to patients in a customer-centric way
  • Maintain open communication with referring and prescribing providers
  • Assist in maintaining medical inventory and office supplies
  • Participate in a dedicated 6-week training plan

Requirements

  • Passion for patient care and delivering exceptional patient experiences
  • Health care experience required
  • Prior experience in infusion preferred
  • Insurance prior authorization experience
  • Medical terminology experience
  • Overall medical insurance experience
  • Ability to quickly learn new applications
  • Experience utilizing Electronic Health Records (EHR) systems

Benefits

  • Medical, dental, and vision insurance
  • Short- and long-term disability coverage
  • 401(k) with company match
  • 15 days PTO
  • Competitive paid parental leave and flexible return-to-work policy
  • Professional development opportunities and career growth

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On-site

Lansing, MI

🏢 Summary: Opportunity to join a growing hospice and post-acute care organization as a Client Support Executive focused on driving hospice referrals and expanding service lines within the healthcare community. The role centers on building relationships with providers, coordinating care transitions, and promoting hospice services across assigned territories. It offers a competitive base salary with uncapped incentives and comprehensive benefits. 🗂️ Requirements: Hospice or post-acute sales experience, OR experience as a discharge planner in hospice/post-acute settings, High School Diploma or GED, Valid Driver’s License, Reliable transportation with valid automobile insurance, Practical and theoretical knowledge of hospice and palliative care, Ability to pass background screening 📃 Skills: Sales, Hospice, PalliativeCare, BusinessDevelopment, LeadGeneration, AccountManagement, ReferralManagement, Documentation, Healthcare, CRM 🏢 Description: Optimal Care is growing and proactively building a talent pipeline for future opportunities. While this role may not be immediately available, candidates are invited to submit a resume for consideration. Optimal Care is where your dedication meets a rewarding career. As a clinician-owned and operated organization, the focus is on empowering team members to provide personalized, compassionate care to patients and families. Services include Physician Services, Home Health, and Hospice, with an emphasis on collaboration, innovation, and clinical excellence. What We Can Offer - Competitive base salary with no cap on incentives - Orientation bonus program - Immediate eligibility to earn commissions/incentives - Career ladder growth opportunities - Ability to maintain and grow existing professional relationships - Stand-alone hospice with a full care continuum - In-house research and development support - Data-driven territories - Strong training and orientation program - Experienced senior leadership team - In-house recruiting support - Proactive hiring model Key Responsibilities Client Support Executives obtain referrals for services and promote, educate, and market all company services. Serving as a liaison between the organization and referral sources, the role coordinates care for referred patients from home health, non-medical home care, hospitals, and other medical community partners. Responsibilities include: - Drive sales by building relationships with healthcare providers and community partners to increase hospice referrals - Utilize healthcare network to generate leads and close sales - Daily interaction with patients, medical professionals, and referral sources to ensure continuity of care and appropriate communication and documentation - Provide education to senior living communities, health systems, and referral sources - Grow service lines and increase referrals from healthcare partners - Distribute and ensure referral sources have proper forms and materials - Provide feedback and document activity to execute strategic plans and deliver ongoing value to accounts Required Qualifications - Hospice or post-acute sales experience; discharge planners in these spaces will also be considered - High School Diploma or GED equivalent - Valid Driver's License - Reliable transportation and valid automobile insurance coverage - Proven interpersonal, coordination, and leadership skills - Practical and theoretical knowledge of hospice and palliative care Desired Qualifications - Associate or Bachelor’s degree preferred - Active involvement in professional organizations and community activities Hours - 8:00 am – 5:00 pm, Monday through Friday Pay Range - $80,000—$110,000 USD How We Care for You - Minimum of 3 Weeks Paid Time Off (PTO) - Medical, Dental, and Vision Insurance - HSA and FSA options including Dependent Care - Company paid Short Term Disability - Company paid Life Insurance - 401(k) with Employer Match - Mileage Reimbursement - Company Vehicle Program for field roles - Pet Insurance - ID and Fraud Protection - And more Background Screening Employment is contingent upon successful completion of a background check performed by a third-party administrator in compliance with the Fair Credit Report Act. Reasonable Accommodations Reasonable accommodations are offered throughout the application process, interview stages, and during employment. Equal Opportunity Employer The organization is an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on protected characteristics.