Account Manager

🏢 Summary: Remote Account Manager role supporting high-volume marketing and content production operations across multiple business units. The position focuses on brief management, stakeholder communication, workflow coordination, and cross-functional collaboration with integrated project managers. Candidates should have experience in account or project management within creative or marketing environments and familiarity with workflow systems and AI-assisted tools. 🗂️ Requirements: Experience in account management, client services, or project management, Background in creative, marketing, or content production environments, Strong organizational and multitasking skills, Written and verbal stakeholder communication skills, Experience managing multiple concurrent workstreams, Familiarity with workflow or project management systems, Understanding of creative production workflows, Ability to collaborate across remote and multi-location teams, Proactive problem-solving approach, Willingness to learn AI-assisted workflow tools 📃 Skills: OMG, Workfront, Asana, AI, Pencil 🏢 Description: Established in 2004, OLIVER is the world's first specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. The company partners with over 300 clients in 40+ countries and leverages AI technology to enhance creativity, efficiency, and decision-making. Role: Account Manager The Account Manager manages the day-to-day relationship between marketing teams and the OLIVER studio across one or more business units. Responsibilities include brief management, project tracking, stakeholder communication, and ensuring the smooth flow of work through the OMG system. The role also involves partnering with Integrated Project Managers in Mexico City to ensure production milestones are met and issues are resolved proactively. Based in Minneapolis, MN, the role is part of a three-person Account Management team supporting the Business Director in delivering a seamless, high-volume content production operation across the client's organization. The position requires thriving in fast-paced, multi-stakeholder environments and integrating closely with the client's business. What you will be doing: - Manage a portfolio of active briefs across one or more business units from intake through delivery, ensuring projects are tracked, resourced, and delivered to agreed SLAs - Build strong working relationships with marketing stakeholders as a responsive and proactive day-to-day contact - Work within OMG to raise, track, and close briefs and maintain project status information - Partner with Integrated Project Managers to coordinate production milestones and manage dependencies - Support preparation of weekly status reports and QBR documentation - Manage stakeholder expectations around timelines, creative scope, and delivery - Review briefs for completeness and clarity before routing to creative and production teams - Track and flag scope changes, version control issues, and resourcing risks - Contribute to the studio culture and engage with university brands, programs, and priorities What you need to be great in this role: - Experience in account management, client services, or project management in creative, marketing, or content production environments - Strong organizational skills and ability to manage multiple concurrent workstreams - Clear written and verbal communication skills - Proactive and solutions-focused mindset - Familiarity with project management or workflow systems such as OMG, Workfront, or Asana - Understanding of creative production workflows in multi-channel content environments - Comfort collaborating remotely with multi-location teams - Curiosity about AI tools enhancing account management and creative production workflows - Willingness to develop proficiency with Pencil and OMG AI-assist features - Ability to break down complex workloads into manageable priorities Compensation: The base salary for this position ranges from $97,750.00 to $109,250.00 USD depending on experience, qualifications, and business needs. OLIVER is an equal opportunity employer committed to creating an inclusive working environment and embedding sustainability into every stage of the project lifecycle.

🏢 Summary: Account Manager role supporting high-volume content production by managing briefs, tracking projects, and coordinating cross-location teams using workflow systems. The position focuses on stakeholder communication, SLA delivery, and optimizing creative production workflows, including AI-assisted tools. Remote role collaborating closely with integrated project managers and marketing stakeholders. 🗂️ Requirements: Experience in account management, client services, or project management in creative/marketing/content production, Proficiency with project management or workflow systems (OMG, Workfront, Asana or similar), Strong organizational skills managing multiple concurrent workstreams, Experience with creative production workflows (briefing, resourcing, review, delivery), Ability to manage stakeholders and communicate with marketing managers and directors, Experience coordinating cross-location or remote teams, Ability to track scope changes, resourcing risks, and version control, Willingness to develop proficiency with Pencil and OMG AI features 📃 Skills: OMG, Workfront, Asana, Pencil, AI, ProjectManagement, WorkflowSystems, ContentProduction 🏢 Description: Role: Account Manager The Account Manager manages the day-to-day relationship between marketing teams and the OLIVER studio across one or more business units. You are responsible for brief management, project tracking, stakeholder communication, and the smooth flow of work through the OMG system. You partner with Integrated Project Managers in Mexico City to ensure production milestones are met and flagged issues are resolved proactively. Based in Minneapolis, MN you'll be part of a three-person Account Management team supporting the Business Director in delivering a seamless, high-volume content production operation across our client's organization. Working at the heart of a brand means integrating seamlessly across your client's business and evolving needs. What you will be doing: - Manage a portfolio of active briefs across one or more business units — from brief intake through delivery — ensuring all projects are tracked, resourced, and delivered to agreed SLAs - Build strong working relationships with marketing stakeholders, acting as a responsive, knowledgeable, and proactive day-to-day contact - Work within OMG to raise, track, and close briefs; maintain up-to-date project status information and support proactive alerting on potential bottlenecks - Partner with Integrated Project Managers (Mexico City) to coordinate production milestones, manage dependencies, and ensure seamless cross-location delivery - Support the preparation of weekly status reports and QBR documentation under the guidance of the Business Director - Manage stakeholder expectations around timelines, creative scope, and delivery — communicating clearly and proactively - Review briefs for completeness and clarity before routing to the creative and production team; escalate ambiguities promptly - Track and flag scope changes, version control issues, or resourcing risks to the Business Director and Program Director - Contribute to the studio's culture by staying engaged with university brands, programs, and priorities What you need to be great in this role: - Experience in an account management, client services, or project management role in a creative, marketing, or content production environment - Strong organizational skills and the ability to manage multiple concurrent workstreams - Clear written and verbal communication skills with direct client interaction at marketing manager and director level - Proactive, solutions-focused working style - Familiarity with project management or workflow systems (OMG, Workfront, Asana, or similar) - Understanding of creative production workflows in a multi-channel content environment - Comfort working across a multi-location team and collaborating remotely - Curiosity about how AI tools can enhance account management and creative production workflows - Willingness to develop proficiency with Pencil and OMG's AI-assist features - Ability to break down complex multi-brief workloads into clear, manageable priorities Compensation: - Base salary range: $97,750.00 to $109,250.00 USD, depending on experience and qualifications

🏢 Summary: The Account Manager oversees day-to-day relationships between marketing teams and the studio, managing briefs from intake to delivery within a high-volume content production environment. The role focuses on project tracking, stakeholder communication, workflow management in OMG, and cross-location coordination with Integrated Project Managers. This position supports seamless execution, proactive issue resolution, and efficient creative production operations. 🗂️ Requirements: Experience in account management, client services, or project management in marketing or creative environments, Experience managing multiple concurrent projects, Proficiency with project management or workflow systems (OMG, Workfront, Asana, or similar), Understanding of creative production workflows, Strong written and verbal communication skills, Experience collaborating with cross-location or remote teams, Ability to manage briefs, track scope changes, and maintain version control, Willingness to develop proficiency with Pencil and AI-assisted workflow tools 📃 Skills: OMG, Workfront, Asana, Pencil, AI, Workflow, ProjectManagement, ContentProduction, Reporting, VersionControl 🏢 Description: Role: Account Manager The Account Manager manages the day-to-day relationship between marketing teams and the studio across one or more business units. You are responsible for brief management, project tracking, stakeholder communication, and the smooth flow of work through the OMG system. You partner with Integrated Project Managers in Mexico City to ensure production milestones are met and flagged issues are resolved proactively. Based in Minneapolis, MN (Remote), you will be part of a three-person Account Management team supporting the Business Director in delivering a seamless, high-volume content production operation across the client’s organization. Working at the heart of a brand means integrating across the client’s business and evolving needs. What you will be doing: - Manage a portfolio of active briefs across one or more business units — from brief intake through delivery — ensuring all projects are tracked, resourced, and delivered to agreed SLAs - Build strong working relationships with marketing stakeholders, acting as a responsive, knowledgeable, and proactive day-to-day contact - Work within OMG to raise, track, and close briefs; maintain up-to-date project status information and support proactive alerting on potential bottlenecks - Partner with Integrated Project Managers (Mexico City) to coordinate production milestones, manage dependencies, and ensure seamless cross-location delivery - Support the preparation of weekly status reports and QBR documentation under the guidance of the Business Director - Manage stakeholder expectations around timelines, creative scope, and delivery - Review briefs for completeness and clarity before routing to the creative and production team; escalate ambiguities promptly - Track and flag scope changes, version control issues, or resourcing risks to the Business Director and Program Director - Contribute to the studio culture and engage with university brands, programs, and priorities What you need to be great in this role: - Experience in an account management, client services, or project management role in a creative, marketing, or content production environment - Strong organizational skills and the ability to manage multiple concurrent workstreams - Clear, confident written and verbal communication skills - A proactive, solutions-first working style - Familiarity with project management or workflow systems (OMG, Workfront, Asana, or similar) - Understanding of creative production workflows — briefing, resourcing, review, and delivery — in a multi-channel content environment - Comfort working across a multi-location team and collaborating remotely with colleagues in Mexico City - Curiosity about how AI tools can enhance account management and creative production workflows - Willingness to develop proficiency with Pencil and OMG's AI-assist features Compensation: The base salary for this position ranges from $97,750.00 to $109,250.00 USD. Individual compensation varies based on job-related factors including location, business needs, level of responsibility, experience, and qualifications.

🏢 Summary: The Account Manager oversees day-to-day relationships between marketing stakeholders and the in-house studio, managing briefs from intake to delivery within a high-volume content production environment. The role focuses on project tracking, workflow coordination through OMG, and cross-location collaboration to ensure milestones and SLAs are met. It requires strong organizational, communication, and workflow management expertise in a multi-stakeholder marketing setting. 🗂️ Requirements: Experience in account management, client services, or project management in a creative or marketing environment, Experience managing multiple concurrent projects and workstreams, Proficiency with project management or workflow systems (OMG, Workfront, Asana, or similar), Understanding of creative production workflows (briefing, resourcing, review, delivery), Ability to manage stakeholder communication at manager and director level, Experience tracking scope changes, resourcing risks, and project dependencies, Ability to collaborate with cross-location or remote teams, Willingness to develop proficiency with Pencil and AI-assisted workflow tools 📃 Skills: OMG, Workfront, Asana, Pencil, AI, ProjectManagement, WorkflowManagement, ContentProduction, Reporting, VersionControl 🏢 Description: Role: Account Manager Description The Account Manager manages the day-to-day relationship between marketing teams and the studio across one or more business units. You are responsible for brief management, project tracking, stakeholder communication, and the smooth flow of work through the OMG system. You partner with Integrated Project Managers to ensure production milestones are met and flagged issues are resolved proactively. Based in Baltimore, MD you will be part of a three-person Account Management team supporting the Business Director in delivering a seamless, high-volume content production operation across the client's organization. This role suits someone who thrives in fast-paced, multi-stakeholder environments and enjoys being embedded in a client's world. What You Will Be Doing - Manage a portfolio of active briefs across one or more business units from brief intake through delivery, ensuring projects are tracked, resourced, and delivered to agreed SLAs - Build strong working relationships with marketing stakeholders as a responsive and proactive day-to-day contact - Work within OMG to raise, track, and close briefs; maintain up-to-date project status information and proactively alert on potential bottlenecks - Partner with Integrated Project Managers to coordinate production milestones, manage dependencies, and ensure seamless cross-location delivery - Support preparation of weekly status reports and QBR documentation under guidance of the Business Director - Manage stakeholder expectations around timelines, creative scope, and delivery - Review briefs for completeness and clarity before routing to creative and production teams; escalate ambiguities promptly - Track and flag scope changes, version control issues, or resourcing risks to leadership - Contribute to studio culture and stay engaged with brand priorities What You Need To Be Great In This Role - Experience in account management, client services, or project management in a creative, marketing, or content production environment - Strong organizational skills and ability to manage multiple concurrent workstreams - Clear written and verbal communication skills with direct client interaction - Proactive, solutions-focused working style - Familiarity with project management or workflow systems (OMG, Workfront, Asana, or similar) - Understanding of creative production workflows in a multi-channel content environment - Comfort working across a multi-location team and collaborating remotely - Curiosity about how AI tools can enhance account management and creative production workflows - Willingness to develop proficiency with Pencil and AI-assist features - Ability to break down complex multi-brief workloads into clear priorities Compensation The base salary for this position ranges from $97,750.00 to $109,250.00 USD. Individual compensation varies based on job-related factors including location, business needs, level of responsibility, experience, and qualifications.

🏢 Summary: The Art Director role focuses on delivering high-quality, multi-channel digital design across multiple university brands within a structured in-house studio environment. The position combines strong craft in art direction with AI-assisted design workflows to produce brand-compliant, audience-relevant creative assets. This role requires managing multiple briefs, ensuring technical accuracy, and collaborating closely with copywriters and creative leadership. 🗂️ Requirements: Portfolio demonstrating strong art direction and digital design craft (email, social, display, video), Professional proficiency in Adobe Creative Suite and/or Figma, Experience in high-volume, multi-brand content production environments, Understanding of accessibility standards and email/digital production specifications, Experience with AI-assisted design tools and workflows, Ability to manage multiple concurrent briefs and meet deadlines, Proficiency with AI image generation tools (Pencil, Adobe Firefly, Midjourney or equivalent), Ability to evaluate and refine AI-generated design outputs, Experience building AI-assisted design workflows 📃 Skills: Photoshop, Illustrator, InDesign, Figma, Pencil, Firefly, Midjourney, AI, Email, Display, OOH, Video 🏢 Description: Role: Art Director Location: Baltimore, Maryland About the role: The Art Director is a craft specialist and independent creative contributor within the OLIVER studio. You deliver high-quality design across multiple brands and formats, working from clear creative briefs set by the Associate Creative Director. You collaborate with Senior Copywriters and fellow Art Directors to produce integrated, multi-channel creative that is brand-true, audience-relevant, and SLA-compliant. What you will be doing: - Design across a wide range of digital formats — email, paid social, display, digital OOH, web, and video support - Maintain brand integrity across all visual output, applying each institution's distinct identity with precision and care - Work from briefs provided by the Associate Creative Director, delivering design concepts and executions to the agreed quality standard and timeline - Partner with Senior Copywriters and Copywriters to ensure visual and verbal elements of every asset are fully integrated - Use Pencil and other AI-assisted design tools to enhance production speed and creative iteration, applying rigorous human quality judgment at every stage - Work within OMG to manage your active workload, update project status, and flag capacity or scheduling issues proactively - Contribute to the QA and review process, ensuring all design assets are technically accurate, brand-compliant, and delivery-ready before approval - Participate in brand immersion sessions to build deep knowledge of five university brands, their audiences, and the compliance requirements of higher education marketing - Adapt and version existing creative across formats, sizes, and channels — including both manual adaptation and AI-assisted resizing and reformatting What you need to be great in this role: - A portfolio demonstrating strong art direction and design craft across digital channels — email, social, display, and/or video - Professional proficiency with Adobe Creative Suite (Photoshop, Illustrator, InDesign) and/or Figma - Experience working in high-volume, multi-brand content production environments, with a structured, detail-oriented approach to delivery - Understanding of accessibility, email design specifications, and digital production requirements - Experience with or genuine interest in AI-assisted design tools and workflows - Familiarity with higher education, healthcare, or mission-driven marketing is a meaningful differentiator - Ability to manage multiple concurrent briefs without losing quality or missing deadlines - Proficiency with AI design and image generation tools (Pencil, Adobe Firefly, Midjourney, or equivalent) to enhance creative output and iteration speed - Experience building personal AI-assisted design workflows to improve efficiency and quality - Ability to critically evaluate AI-generated design outputs and apply creative judgment to ensure brand quality - Agentic approach to multi-brief creative execution: organized, systematic, and proactive At the time of this posting, the base salary for this position may range from $110,500.00 to $123,500.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of the total compensation package. Our values shape everything we do: - Be Ambitious to succeed - Be Imaginative to push the boundaries of what's possible - Be Inspirational to do groundbreaking work - Be always learning and listening to understand - Be Results-focused to exceed expectations - Be actively pro-inclusive and anti-racist across our community, clients and creations Equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. The company has set ambitious environmental goals around sustainability, with science-based emissions reduction targets, embedding sustainability into every department and through every stage of the project lifecycle.

🏢 Summary: Lead end-to-end CRM and email marketing strategy for a healthcare education institution, driving audience segmentation, personalization, and optimization across enrollment journeys. Oversee testing frameworks and performance analysis while providing strategic direction across paid, social, owned, and AI-driven channels. Act as the strategic lead connecting data, creative, and channel performance to improve content effectiveness and commercial outcomes. 🗂️ Requirements: Proven senior-level experience in strategy, planning, or integrated marketing, Deep expertise in CRM and email marketing strategy in complex, multi-program environments, Hands-on experience with enterprise CRM platforms (e.g. Salesforce Marketing Cloud, HubSpot, Marketo), Strong knowledge of paid social, organic social, owned content, and performance marketing, Experience building testing and optimization frameworks (A/B testing, lifecycle journeys), Strong analytical skills including attribution modelling and performance analysis, Experience working with data teams to build measurement frameworks and dashboards, Ability to use AI tools for research, insight generation, and campaign planning, Strategic use of OMG, Pencil, and Share of Model platforms 📃 Skills: CRM, Email, Salesforce, HubSpot, Marketo, A/B, Attribution, Analytics, Dashboards, PaidSocial, PerformanceMarketing, AI, OMG, Pencil, ShareofModel 🏢 Description: Role: Strategy Lead Location: Baltimore, Maryland The Opportunity: This is an opportunity to join OLIVER's dedicated in-house studio embedded with a leading healthcare education institution as Strategy Lead — the strategic intelligence function for a fully integrated creative production studio serving 100,000+ enrolled students across a large, multi-brand portfolio of students, professionals, and enterprise audiences across the healthcare education sector. The constraint on the next phase of growth is not lack of strategy — it is content velocity, content relevance, and the ability to test and personalize at scale. Your role is to make sure the studio is always working from the sharpest possible strategic foundation, turning audience insight, channel performance, and market intelligence into clear direction for creative and CRM execution. Based in Baltimore you will lead the end-to-end strategy for email and CRM program — the studio's most commercially critical workstream — while also providing strategic input and optimization direction across paid, social, owned, and emerging channels. This is supported by a platform architecture where OMG organizes and orchestrates the work; Pencil is where the work gets created and optimized and Share of Model is how our client will stay one step ahead in AI-driven discovery. You will be one of the primary users of all three. About the role: The Strategy Lead is the strategic backbone of the OLIVER studio. Approximately 60% of your focus sits on CRM and email — owning the strategy, audience architecture, and optimization roadmap for institution enrollment marketing programs. The remaining 40% spans the broader channel mix: paid social, organic social, owned content, web, and performance marketing — providing strategic input, testing frameworks, and optimization direction that ensures the studio is always creating the right content for the right audience in the right channel. You are the person who connects insight to execution. You work closely with the Business Director on client strategy, with CRM Campaign Managers on email performance, with the Associate Creative Director on content strategy, and with the Data Analyst on measurement. Three lead SLAs anchor the partnership — cost per asset, speed to delivery, and creative effectiveness in market — and your strategic direction should be visibly improving the third. What you will be doing: CRM & Email Strategy (approx. 60%) - Lead the end-to-end CRM and email marketing strategy for enrollment programs across all institutions — including lead nurture, application, enrolment, and retention journeys - Define and maintain audience segmentation frameworks, personalization strategies, and lifecycle contact architectures across five healthcare education institutions - Build and own the testing and optimization roadmap for email — A/B frameworks, send cadence strategies, content personalization logic, and subject line performance analysis - Partner with the Data Analyst and CRM Campaign Managers to translate performance data into clear strategic recommendations, and feed those recommendations back into the next campaign cycle - Maintain deep platform fluency across CRM and email technology stack; advise on platform utilization, automation opportunities, and data quality requirements Cross-Channel Strategy & Optimization (approx. 40%) - Provide strategic input and optimization direction across broader channel mix — paid social, organic social, owned content, web, and performance marketing - Use Share of Model to understand brand visibility in AI-generated answers, optimize AI search visibility, identify share of voice across models, and surface brand strengths and weaknesses - Develop content and channel testing frameworks to optimize creative effectiveness across formats - Partner with the Associate Creative Director to translate strategic insight into creative direction - Lead brand and audience insight work: analyze conversations, sentiments, audience behavior, and content resonance to prioritize messaging and approach opportunities - Monitor competitor positioning, category trends, and audience signals to inform ongoing strategic recommendations - Contribute to QBR preparation, bringing strategic performance narrative and forward-looking channel recommendations to senior stakeholders Account-Wide Strategic Leadership - Serve as the studio's primary strategic voice, connecting client ambitions to studio capability - Ensure strategy is embedded in briefing, production, and review processes - Develop optimization frameworks including creative testing protocols and content scoring via Pencil's performance intelligence What you need to be great in this role: - Proven experience in a senior strategy, planning, or integrated marketing role - Deep expertise in CRM, email marketing strategy, and lifecycle planning in a complex, multi-program environment - Experience with enterprise CRM platforms (Salesforce Marketing Cloud, HubSpot, Marketo, or equivalent) - Strong working knowledge of paid social, organic social, owned content, and performance marketing channels - Strong analytical capability including performance data interpretation, attribution modelling, and A/B testing analysis - Experience building measurement frameworks and performance dashboards with data teams - Experience using AI tools to accelerate research, audience insight, content strategy, and campaign planning - Ability to leverage Pencil's connection to live ad accounts to pull creative performance data into production workflows - Ability to set AI-informed quality standards and testing frameworks Compensation: The base salary for this position ranges from $127,500.00 to $142,500.00. Individual compensation varies based on job-related factors including location, business needs, level of responsibility, experience, and qualifications. The range listed is one component of the total compensation package.

🏢 Summary: Strategic leadership role embedded in an in-house creative studio, owning end-to-end CRM and email strategy while driving cross-channel optimization across paid, social, web, and performance marketing. The position focuses on audience segmentation, lifecycle architecture, AI-driven insights, and testing frameworks to improve creative effectiveness and enrollment marketing outcomes. It requires deep expertise in enterprise CRM platforms, analytics, and AI-powered marketing tools. 🗂️ Requirements: Proven senior-level strategy or integrated marketing experience across multiple channels, Deep expertise in CRM and email marketing strategy in complex, multi-program environments, Hands-on experience with enterprise CRM platforms (Salesforce Marketing Cloud, HubSpot, Marketo or equivalent), Strong knowledge of paid social, organic social, owned content, and performance marketing, Strong analytical skills including attribution modelling and A/B testing analysis, Experience building measurement frameworks and performance dashboards with data teams, Experience using AI tools for research, audience insight, and campaign planning, Ability to develop testing and optimization frameworks across channels, Ability to leverage AI-driven creative performance data in production workflows 📃 Skills: CRM, Email, Salesforce, HubSpot, Marketo, A/Btesting, Attribution, Analytics, Dashboards, PaidSocial, PerformanceMarketing, AI, Pencil, OMG, ShareofModel 🏢 Description: Role: Strategy Lead Location: Remote - Minneapolis, MN The Opportunity: This is an opportunity to join OLIVER's dedicated in-house studio embedded with a leading healthcare education institution as Strategy Lead — the strategic intelligence function for a fully integrated creative production studio serving 100,000+ enrolled students across a large, multi-brand portfolio of students, professionals, and enterprise audiences across the healthcare education sector. The constraint on the next phase of growth is not lack of strategy — it is content velocity, content relevance, and the ability to test and personalize at scale. Your role is to make sure the studio is always working from the sharpest possible strategic foundation, turning audience insight, channel performance, and market intelligence into clear direction for creative and CRM execution. You will lead the end-to-end strategy for email and CRM program — the studio's most commercially critical workstream — while also providing strategic input and optimization direction across paid, social, owned, and emerging channels. This is supported by a platform architecture where OMG organizes and orchestrates the work; Pencil is where the work gets created and optimized and Share of Model is how our client will stay one step ahead in AI-driven discovery. You will be one of the primary users of all three. About the role: The Strategy Lead is the strategic backbone of the OLIVER studio. Approximately 60% of your focus sits on CRM and email — owning the strategy, audience architecture, and optimization roadmap for institution enrollment marketing programs. The remaining 40% spans the broader channel mix: paid social, organic social, owned content, web, and performance marketing — providing strategic input, testing frameworks, and optimization direction that ensures the studio is always creating the right content for the right audience in the right channel. You are the person who connects insight to execution. You work closely with the Business Director on client strategy, with CRM Campaign Managers on email performance, with the Associate Creative Director on content strategy, and with the Data Analyst on measurement. Three lead SLAs anchor the partnership — cost per asset, speed to delivery, and creative effectiveness in market — and your strategic direction should be visibly improving the third. What you will be doing: CRM & Email Strategy (approx. 60%) Lead the end-to-end CRM and email marketing strategy for enrollment programs across all institutions — including lead nurture, application, enrolment, and retention journeys Define and maintain audience segmentation frameworks, personalization strategies, and lifecycle contact architectures across five healthcare education institutions Build and own the testing and optimization roadmap for email — A/B frameworks, send cadence strategies, content personalization logic, and subject line performance analysis Partner with the Data Analyst and CRM Campaign Managers to translate performance data into clear strategic recommendations, and feed those recommendations back into the next campaign cycle Maintain deep platform fluency across CRM and email technology stack; advise on platform utilization, automation opportunities, and data quality requirements Cross-Channel Strategy & Optimization (approx. 40%) Provide strategic input and optimization direction across broader channel mix — paid social, organic social, owned content, web, and performance marketing — ensuring channel strategies are coherent, audience-relevant, and aligned with institutional goals Use Share of Model to understand brand visibility in AI-generated answers, optimize AI search visibility, identify share of voice across models, and surface brand strengths and weaknesses — translating these real-time insights into strategy and content creation priorities Develop content and channel testing frameworks that allow the studio to learn faster, optimize more efficiently, and prove creative effectiveness across all formats Partner with the Associate Creative Director to translate strategic insight into creative direction — ensuring campaigns are rooted in audience understanding and channel intelligence Lead brand and audience insight work for the institutions: analyze conversations, sentiments, audience behavior, and content resonance; identify barriers, motivators, and engagement triggers to prioritize messaging and approach opportunities Monitor competitor positioning, category trends, and audience signals across higher education to inform ongoing strategic recommendations Contribute to QBR preparation alongside the Business Director, bringing strategic performance narrative and forward-looking channel recommendations to senior client stakeholders Account-Wide Strategic Leadership Serve as the studio's primary strategic voice — connecting client ambitions to studio capability, and ensuring every workstream has a clear, insight-driven strategic foundation Work across the studio's full team to ensure strategy is embedded in briefing, production, and review — not just in planning documents Develop optimization frameworks that the whole studio can use from creative testing protocols to content scoring via Pencil's performance intelligence What you need to be great in this role: Proven experience in a senior strategy, planning, or integrated marketing role — with a track record of leading strategy across multiple channels, not just one Deep expertise in CRM, email marketing strategy, and lifecycle planning in a complex, multi-program environment; experience with enterprise CRM platforms (Salesforce Marketing Cloud, HubSpot, Marketo, or equivalent) is essential Strong working knowledge of paid social, organic social, owned content, and/or performance marketing channels — with the ability to develop testing and optimization frameworks across the mix Strong analytical capability: comfortable with performance data, attribution modelling, A/B testing analysis, and translating insight into clear strategic direction Experience working with data and analytics teams to build measurement frameworks and performance dashboards Experience using AI tools to accelerate research, audience insight, content strategy, and campaign planning — with rigorous human judgment applied to all outputs Ability to leverage Pencil's direct connection to live ad accounts — pulling creative performance data back into the production workflow in real time — with every asset scored, tracked, and fed back into the next brief Strategic command of the studio's three core platforms: OMG, Pencil, and Share of Model Ability to set AI-informed quality standards and testing frameworks that the broader studio can adopt Compensation: Base salary range: $127,500.00 to $142,500.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications.

🏢 Summary: Account Manager role focused on renewing and expanding mid-market client accounts for an AI-powered accounting workflow platform. The position involves managing the full sales renewal lifecycle, collaborating with Customer Success and Sales teams, and driving customer growth using consultative sales methods and CRM tools. Hybrid work arrangement with travel requirements and commission eligibility. 🗂️ Requirements: 2+ years of software sales experience, B2B sales experience, Experience with consultative or solution-based sales methodology, Experience in inside or outside sales models, Ability to manage full sales and renewal lifecycle, Experience with CRM and opportunity management systems, Proficiency with Salesforce.com, Proficiency with Microsoft Office, Ability to forecast and manage sales pipeline, Strong communication skills with senior stakeholders, Ability to meet monthly and quarterly sales targets, BA/BS or equivalent experience 📃 Skills: Salesforce, Outreach, CRM, Microsoft, B2B, SaaS 🏢 Description: The Account Manager will be joining a fast-growing team to help expand and renew the client base for an AI Accounting Transformation solution. This role is responsible for applying an understanding of products, sales methodology, processes, and prospecting techniques to the customer base while working closely with the Customer Success team to maintain renewals and customer satisfaction. This role requires working in office 3 days per week, subject to business needs. Visa sponsorship is not available at this time. What You'll Do: - Lead and grow a book of business for existing mid-market clients, proactively identifying opportunities to expand partnerships within the customer base. - Work cross-functionally with Customer Success, Sales Engineering, and Sales Operations teams. - Manage the full lifecycle renewal process, ensuring on-time growth and customer expansion in partnership with the CSM team. - Maintain accurate and up-to-date forecasts in Salesforce.com. - Provide sales management with reports on sales activities and projects. - Act as a market expert by researching competitors and communicating the value proposition effectively. - Manage and maintain accurate renewal opportunities and account information within Salesforce.com. - Achieve or exceed monthly and quarterly targets. - Navigate and resolve roadblocks by identifying stakeholders, building relationships, coordinating internal resources, and executing service agreements. - Travel up to 30% within the assigned territory. - Handle additional projects as assigned. What You'll Bring: - 2+ years of demonstrated successful software sales experience, preferably B2B. - Knowledge of FloQast or close management software is highly desired. - Experience using consultative, solution-based sales methodologies. - Proven success in inside or outside sales models. - Strong communication skills with senior-level stakeholders via phone, email, and video. - Proven resilience and ability to meet or exceed sales targets. - Experience uncovering business pain points and developing trusted client relationships. - Proficiency with Microsoft Office products and online collaboration tools. - Experience with CRM and opportunity management systems, preferably Salesforce.com and Outreach. - Ability to develop, manage, and accurately forecast a robust pipeline. - BA/BS or equivalent experience preferred. Compensation and Benefits: - Base pay range: $90,000-$120,000 plus commission eligibility. - Benefits include Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, Unlimited Vacation, and Employee Stock Program participation.

🏢 Summary: Enterprise Account Manager role focused on managing and expanding large enterprise client relationships through strategic onboarding, retention, and growth initiatives. The position involves leading post-sale processes, driving executive engagement, and identifying scalable operational strategies. Compensation includes base salary plus performance-based earnings and comprehensive benefits. 🗂️ Requirements: 3+ years experience managing large-scale enterprise accounts in B2B sales, Experience managing enterprise-level client relationships, Proven track record in upselling enterprise accounts, Ability to present to and engage with C-level executives, Experience managing a team, Experience collaborating with cross-functional departments, Strong consultative selling skills 📃 Skills: B2B, Sales, AccountManagement, Upselling, EnterpriseSales, Consulting 🏢 Description: Revivn is a profitable and rapidly growing company that helps enterprises manage their technology through our end of life software platform. We take electronic recycling one step further by repurposing hardware that still has remaining life and providing it to people who lack dedicated computer access and make it more affordable for people who may not be able to purchase new technology. Working with companies like Instacart, Lyft, Qualtrics, X, Gensler, and Spotify, we are changing the way companies view used technology with a new model that focuses on repurposing instead of recycling. Please note this role is based on-site at our Brooklyn Navy Yard office with Remote Wednesdays. We're looking for an Enterprise Account Manager to manage and grow relationships with large enterprise clients. This role requires a strategic, high-touch approach to client success, with a focus on onboarding, retention, and expansion. You'll collaborate with senior leadership to ensure that we exceed client expectations and drive long-term partnerships. What you'll do - Lead the post-sale process for enterprise clients, ensuring smooth onboarding and strategic account growth - Partner with executives to drive client expansion and address complex needs - Take the lead in identifying automation and operational strategies that support scalable growth - Engage with clients during quarterly strategy sessions and executive reviews - Focus on developing long-term, sustainable relationships with large enterprise clients What we are looking for - Strong consultative selling skills with the ability to manage complex relationships at the enterprise level - 3+ years of experience managing large-scale enterprise accounts in B2B sales - Ability to present to and engage with C-level executives - Proven track record of success in upselling and managing enterprise-level relationships - Experience in managing a team and collaborating with cross-functional departments Bonus - Familiarity with selling a usage-based model - Prior experience in strategy consulting - A network that includes Heads of IT you can tap into If this sounds like you, apply! If you don't meet all of the qualifications but think you could be a match, we'd still love the chance to review your application. We embrace diversity and are committed to fostering an inclusive environment. We encourage people from all ages, abilities, and experiences to apply. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We prioritize transparency about our salary throughout the entire recruitment process. Be prepared to chat about compensation on your initial screen so that we can ensure alignment. For all job openings, we consider candidates with various backgrounds and levels of experience. When we give an offer it is based on individual skills and experience, as well as how that stacks up against other employees in the role. All of our ranges account for growth within the role, so in most cases, you should expect to join closer to the entry point of the band. You will have the opportunity to grow your salary over time. The base range for an Account Manager is expected to be between $80,000-$100,000 with an On Target Earnings (OTE) between $150,000 and $200,000/year, including bonuses or commissions. Your exact offer may vary based on these factors, including market location, job-related knowledge, and experience. The compensation package will also include comprehensive benefits such as medical, dental, and vision coverage, along with a 401(k) plan.

🏢 Summary: Opportunity to join an AI Ops team building and scaling AI-powered automation systems for global supply chain operations, partnering closely with engineering, product, and customers to drive adoption and deliver measurable value. The role focuses on deploying intelligent workflows, translating complex technical systems for users, and embedding with customer and operations teams to enhance execution. This is an onsite position in Chicago, San Francisco, or New York City. 🗂️ Requirements: College degree in analytics, finance, economics, STEM or related quantitative field, 1+ year experience in technology, data analysis or other technical quantitative field, Ability to understand complex technical systems and translate them for users, Experience working cross-functionally with engineering, product, or operations teams, Onsite availability 4+ days per week in Chicago, San Francisco, or New York City 📃 Skills: SQL, Python, Excel, Automation, Data, AI 🏢 Description: About the Role Loop is building an AI ops team that will own key automation and intelligence systems as Loop builds and scales them across its customer base. The team is disrupting traditional operations with AI-powered workflows that create 100X leverage for users, turning operators into analysts. Responsibilities include close partnership with engineering and product teams, internal roll-out of new systems and products, and driving adoption across the user base. This role requires a deep understanding of systems and their users (internal and external), the ability to translate complex technical work to everyday users, and strong problem-solving skills. This is an in-person role based in Chicago, San Francisco, or New York City, with the expectation of being onsite 4+ days per week. What You'll Do - Accelerate delivery of new product capabilities for global brands by understanding how customer outcomes are driven - Embed with customer, product, and operations teams to deliver increased customer value - Partner with AI engineers to deploy systems and products that automate workflows, reduce manual work, and improve user experience - Demonstrate strong execution skills and deep knowledge of the product offering and customer pain points - Build and maintain relationships with internal customer-facing stakeholders to ensure value delivery About You - College degree with a quantitative background in analytics, finance, economics, or similar STEM field - 1+ years of work experience in technology, data analysis, or other technical and quantitative fields - Ability to balance eagerness to learn with strong execution and problem-solving skills - Team-oriented mindset with interest in fast-paced, high-growth environments - Advanced Excel skills and SQL, Python, or other programming experience are a plus Compensation and Benefits The base pay range for this role is $80,000 to $125,000 annually, depending on experience, skills, qualifications, location, and business needs. In addition to base salary, the role may be eligible for equity. Benefits include health, dental, and vision insurance, 401(k) match, paid time off, paid holidays, and parental leave. Equal Opportunity The company is an equal opportunity employer committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to legally protected characteristics.