Strategy Lead

🏢 Summary: Strategic leadership role embedded in an in-house creative studio, owning end-to-end CRM and email strategy while driving cross-channel optimization across paid, social, web, and performance marketing. The position focuses on audience segmentation, lifecycle architecture, AI-driven insights, and testing frameworks to improve creative effectiveness and enrollment marketing outcomes. It requires deep expertise in enterprise CRM platforms, analytics, and AI-powered marketing tools. 🗂️ Requirements: Proven senior-level strategy or integrated marketing experience across multiple channels, Deep expertise in CRM and email marketing strategy in complex, multi-program environments, Hands-on experience with enterprise CRM platforms (Salesforce Marketing Cloud, HubSpot, Marketo or equivalent), Strong knowledge of paid social, organic social, owned content, and performance marketing, Strong analytical skills including attribution modelling and A/B testing analysis, Experience building measurement frameworks and performance dashboards with data teams, Experience using AI tools for research, audience insight, and campaign planning, Ability to develop testing and optimization frameworks across channels, Ability to leverage AI-driven creative performance data in production workflows 📃 Skills: CRM, Email, Salesforce, HubSpot, Marketo, A/Btesting, Attribution, Analytics, Dashboards, PaidSocial, PerformanceMarketing, AI, Pencil, OMG, ShareofModel 🏢 Description: Role: Strategy Lead Location: Remote - Minneapolis, MN The Opportunity: This is an opportunity to join OLIVER's dedicated in-house studio embedded with a leading healthcare education institution as Strategy Lead — the strategic intelligence function for a fully integrated creative production studio serving 100,000+ enrolled students across a large, multi-brand portfolio of students, professionals, and enterprise audiences across the healthcare education sector. The constraint on the next phase of growth is not lack of strategy — it is content velocity, content relevance, and the ability to test and personalize at scale. Your role is to make sure the studio is always working from the sharpest possible strategic foundation, turning audience insight, channel performance, and market intelligence into clear direction for creative and CRM execution. You will lead the end-to-end strategy for email and CRM program — the studio's most commercially critical workstream — while also providing strategic input and optimization direction across paid, social, owned, and emerging channels. This is supported by a platform architecture where OMG organizes and orchestrates the work; Pencil is where the work gets created and optimized and Share of Model is how our client will stay one step ahead in AI-driven discovery. You will be one of the primary users of all three. About the role: The Strategy Lead is the strategic backbone of the OLIVER studio. Approximately 60% of your focus sits on CRM and email — owning the strategy, audience architecture, and optimization roadmap for institution enrollment marketing programs. The remaining 40% spans the broader channel mix: paid social, organic social, owned content, web, and performance marketing — providing strategic input, testing frameworks, and optimization direction that ensures the studio is always creating the right content for the right audience in the right channel. You are the person who connects insight to execution. You work closely with the Business Director on client strategy, with CRM Campaign Managers on email performance, with the Associate Creative Director on content strategy, and with the Data Analyst on measurement. Three lead SLAs anchor the partnership — cost per asset, speed to delivery, and creative effectiveness in market — and your strategic direction should be visibly improving the third. What you will be doing: CRM & Email Strategy (approx. 60%) Lead the end-to-end CRM and email marketing strategy for enrollment programs across all institutions — including lead nurture, application, enrolment, and retention journeys Define and maintain audience segmentation frameworks, personalization strategies, and lifecycle contact architectures across five healthcare education institutions Build and own the testing and optimization roadmap for email — A/B frameworks, send cadence strategies, content personalization logic, and subject line performance analysis Partner with the Data Analyst and CRM Campaign Managers to translate performance data into clear strategic recommendations, and feed those recommendations back into the next campaign cycle Maintain deep platform fluency across CRM and email technology stack; advise on platform utilization, automation opportunities, and data quality requirements Cross-Channel Strategy & Optimization (approx. 40%) Provide strategic input and optimization direction across broader channel mix — paid social, organic social, owned content, web, and performance marketing — ensuring channel strategies are coherent, audience-relevant, and aligned with institutional goals Use Share of Model to understand brand visibility in AI-generated answers, optimize AI search visibility, identify share of voice across models, and surface brand strengths and weaknesses — translating these real-time insights into strategy and content creation priorities Develop content and channel testing frameworks that allow the studio to learn faster, optimize more efficiently, and prove creative effectiveness across all formats Partner with the Associate Creative Director to translate strategic insight into creative direction — ensuring campaigns are rooted in audience understanding and channel intelligence Lead brand and audience insight work for the institutions: analyze conversations, sentiments, audience behavior, and content resonance; identify barriers, motivators, and engagement triggers to prioritize messaging and approach opportunities Monitor competitor positioning, category trends, and audience signals across higher education to inform ongoing strategic recommendations Contribute to QBR preparation alongside the Business Director, bringing strategic performance narrative and forward-looking channel recommendations to senior client stakeholders Account-Wide Strategic Leadership Serve as the studio's primary strategic voice — connecting client ambitions to studio capability, and ensuring every workstream has a clear, insight-driven strategic foundation Work across the studio's full team to ensure strategy is embedded in briefing, production, and review — not just in planning documents Develop optimization frameworks that the whole studio can use from creative testing protocols to content scoring via Pencil's performance intelligence What you need to be great in this role: Proven experience in a senior strategy, planning, or integrated marketing role — with a track record of leading strategy across multiple channels, not just one Deep expertise in CRM, email marketing strategy, and lifecycle planning in a complex, multi-program environment; experience with enterprise CRM platforms (Salesforce Marketing Cloud, HubSpot, Marketo, or equivalent) is essential Strong working knowledge of paid social, organic social, owned content, and/or performance marketing channels — with the ability to develop testing and optimization frameworks across the mix Strong analytical capability: comfortable with performance data, attribution modelling, A/B testing analysis, and translating insight into clear strategic direction Experience working with data and analytics teams to build measurement frameworks and performance dashboards Experience using AI tools to accelerate research, audience insight, content strategy, and campaign planning — with rigorous human judgment applied to all outputs Ability to leverage Pencil's direct connection to live ad accounts — pulling creative performance data back into the production workflow in real time — with every asset scored, tracked, and fed back into the next brief Strategic command of the studio's three core platforms: OMG, Pencil, and Share of Model Ability to set AI-informed quality standards and testing frameworks that the broader studio can adopt Compensation: Base salary range: $127,500.00 to $142,500.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications.

🏢 Summary: The Art Director role focuses on delivering high-quality, multi-channel digital design across multiple university brands within a structured in-house studio environment. The position combines strong craft in art direction with AI-assisted design workflows to produce brand-compliant, audience-relevant creative assets. This role requires managing multiple briefs, ensuring technical accuracy, and collaborating closely with copywriters and creative leadership. 🗂️ Requirements: Portfolio demonstrating strong art direction and digital design craft (email, social, display, video), Professional proficiency in Adobe Creative Suite and/or Figma, Experience in high-volume, multi-brand content production environments, Understanding of accessibility standards and email/digital production specifications, Experience with AI-assisted design tools and workflows, Ability to manage multiple concurrent briefs and meet deadlines, Proficiency with AI image generation tools (Pencil, Adobe Firefly, Midjourney or equivalent), Ability to evaluate and refine AI-generated design outputs, Experience building AI-assisted design workflows 📃 Skills: Photoshop, Illustrator, InDesign, Figma, Pencil, Firefly, Midjourney, AI, Email, Display, OOH, Video 🏢 Description: Role: Art Director Location: Baltimore, Maryland About the role: The Art Director is a craft specialist and independent creative contributor within the OLIVER studio. You deliver high-quality design across multiple brands and formats, working from clear creative briefs set by the Associate Creative Director. You collaborate with Senior Copywriters and fellow Art Directors to produce integrated, multi-channel creative that is brand-true, audience-relevant, and SLA-compliant. What you will be doing: - Design across a wide range of digital formats — email, paid social, display, digital OOH, web, and video support - Maintain brand integrity across all visual output, applying each institution's distinct identity with precision and care - Work from briefs provided by the Associate Creative Director, delivering design concepts and executions to the agreed quality standard and timeline - Partner with Senior Copywriters and Copywriters to ensure visual and verbal elements of every asset are fully integrated - Use Pencil and other AI-assisted design tools to enhance production speed and creative iteration, applying rigorous human quality judgment at every stage - Work within OMG to manage your active workload, update project status, and flag capacity or scheduling issues proactively - Contribute to the QA and review process, ensuring all design assets are technically accurate, brand-compliant, and delivery-ready before approval - Participate in brand immersion sessions to build deep knowledge of five university brands, their audiences, and the compliance requirements of higher education marketing - Adapt and version existing creative across formats, sizes, and channels — including both manual adaptation and AI-assisted resizing and reformatting What you need to be great in this role: - A portfolio demonstrating strong art direction and design craft across digital channels — email, social, display, and/or video - Professional proficiency with Adobe Creative Suite (Photoshop, Illustrator, InDesign) and/or Figma - Experience working in high-volume, multi-brand content production environments, with a structured, detail-oriented approach to delivery - Understanding of accessibility, email design specifications, and digital production requirements - Experience with or genuine interest in AI-assisted design tools and workflows - Familiarity with higher education, healthcare, or mission-driven marketing is a meaningful differentiator - Ability to manage multiple concurrent briefs without losing quality or missing deadlines - Proficiency with AI design and image generation tools (Pencil, Adobe Firefly, Midjourney, or equivalent) to enhance creative output and iteration speed - Experience building personal AI-assisted design workflows to improve efficiency and quality - Ability to critically evaluate AI-generated design outputs and apply creative judgment to ensure brand quality - Agentic approach to multi-brief creative execution: organized, systematic, and proactive At the time of this posting, the base salary for this position may range from $110,500.00 to $123,500.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of the total compensation package. Our values shape everything we do: - Be Ambitious to succeed - Be Imaginative to push the boundaries of what's possible - Be Inspirational to do groundbreaking work - Be always learning and listening to understand - Be Results-focused to exceed expectations - Be actively pro-inclusive and anti-racist across our community, clients and creations Equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. The company has set ambitious environmental goals around sustainability, with science-based emissions reduction targets, embedding sustainability into every department and through every stage of the project lifecycle.

🏢 Summary: Art Director role focused on creating and adapting high-volume multi-channel digital creative for multiple university brands using traditional and AI-assisted design workflows. The position involves collaboration with copywriters and creative leads to deliver brand-compliant assets across email, social, display, web, video, and digital OOH formats. 🗂️ Requirements: Portfolio demonstrating digital art direction and design experience, Proficiency in Adobe Creative Suite, Proficiency in Figma, Experience in high-volume multi-brand content production, Understanding of accessibility and email design specifications, Experience with AI-assisted design tools and workflows, Ability to manage multiple concurrent briefs, Ability to evaluate AI-generated design outputs, Structured and detail-oriented workflow management 📃 Skills: Photoshop, Illustrator, InDesign, Figma, Pencil, Firefly, Midjourney, AI, Email, Display, Video, OOH 🏢 Description: About the role: The Art Director is a craft specialist and independent creative contributor within the OLIVER studio. You deliver high-quality design across multiple brands and formats, working from clear creative briefs set by the Associate Creative Director. You collaborate with Senior Copywriters and fellow Art Directors to produce integrated, multi-channel creative that is brand-true, audience-relevant, and SLA-compliant. What you will be doing: - Design across a wide range of digital formats — email, paid social, display, digital OOH, web, and video support - Maintain brand integrity across all visual output, applying each institution's distinct identity with precision and care - Work from briefs provided by the Associate Creative Director, delivering design concepts and executions to the agreed quality standard and timeline - Partner with Senior Copywriters and Copywriters to ensure visual and verbal elements of every asset are fully integrated - Use Pencil and other AI-assisted design tools to enhance production speed and creative iteration, applying rigorous human quality judgment at every stage - Work within OMG to manage your active workload, update project status, and flag capacity or scheduling issues proactively - Contribute to the QA and review process, ensuring all design assets are technically accurate, brand-compliant, and delivery-ready before approval - Participate in brand immersion sessions to build deep knowledge of five university brands, their audiences, and the compliance requirements of higher education marketing - Adapt and version existing creative across formats, sizes, and channels — including both manual adaptation and AI-assisted resizing and reformatting What you need to be great in this role: - A portfolio demonstrating strong art direction and design craft across digital channels — email, social, display, and/or video - Professional proficiency with Adobe Creative Suite (Photoshop, Illustrator, InDesign) and/or Figma - Experience working in high-volume, multi-brand content production environments, with a structured, detail-oriented approach to delivery - Understanding of accessibility, email design specifications, and digital production requirements - Experience with or genuine interest in AI-assisted design tools and workflows - Familiarity with higher education, healthcare, or mission-driven marketing is a meaningful differentiator - Ability to manage multiple concurrent briefs without losing quality or missing deadlines - Proficiency with AI design and image generation tools (Pencil, Adobe Firefly, Midjourney, or equivalent) to enhance creative output and iteration speed - Experience building personal AI-assisted design workflows to improve efficiency and quality - Ability to critically evaluate AI-generated design outputs and apply creative judgment to ensure brand quality - Agentic approach to multi-brief creative execution: organized, systematic, and proactive Compensation: - Base salary range: $110,500.00 to $123,500.00 USD - Compensation varies based on location, business needs, level of responsibility, experience, and qualifications Values: - Be ambitious to succeed - Be imaginative to push boundaries - Be inspirational to do groundbreaking work - Be always learning and listening - Be results-focused to exceed expectations - Be actively pro-inclusive and anti-racist across the community, clients, and creations OLIVER is an equal opportunity employer committed to creating an inclusive working environment. The company also supports sustainability initiatives with science-based emissions reduction targets embedded across project lifecycles.

🏢 Summary: Art Director role focused on creating high-quality multi-channel digital design assets for multiple university brands using traditional and AI-assisted creative workflows. The position involves collaboration with copywriters and creative teams, maintaining brand compliance, and managing high-volume production across email, social, display, web, and video formats. 🗂️ Requirements: Portfolio demonstrating digital art direction and design craft, Proficiency in Adobe Creative Suite, Proficiency in Figma, Experience in high-volume multi-brand content production, Understanding of accessibility standards, Knowledge of email design specifications, Understanding of digital production requirements, Experience with AI-assisted design tools and workflows, Ability to manage multiple concurrent briefs, Ability to evaluate AI-generated outputs critically 📃 Skills: Photoshop, Illustrator, InDesign, Figma, Pencil, Firefly, Midjourney, AI, Email, Display, Video, Web 🏢 Description: About the role: The Art Director is a craft specialist and independent creative contributor within the studio. You deliver high-quality design across multiple brands and formats, working from creative briefs set by the Associate Creative Director. You collaborate with Senior Copywriters and fellow Art Directors to produce integrated, multi-channel creative that is brand-true, audience-relevant, and SLA-compliant. What you will be doing: - Design across a wide range of digital formats — email, paid social, display, digital OOH, web, and video support - Maintain brand integrity across all visual output, applying each institution's distinct identity with precision and care - Work from briefs provided by the Associate Creative Director, delivering design concepts and executions to the agreed quality standard and timeline - Partner with Senior Copywriters and Copywriters to ensure visual and verbal elements of every asset are fully integrated - Use Pencil and other AI-assisted design tools to enhance production speed and creative iteration, applying rigorous human quality judgment at every stage - Work within OMG to manage your active workload, update project status, and flag capacity or scheduling issues proactively - Contribute to the QA and review process, ensuring all design assets are technically accurate, brand-compliant, and delivery-ready before approval - Participate in brand immersion sessions to build deep knowledge of five university brands, their audiences, and the compliance requirements of higher education marketing - Adapt and version existing creative across formats, sizes, and channels — including both manual adaptation and AI-assisted resizing and reformatting What you need to be great in this role: - A portfolio demonstrating strong art direction and design craft across digital channels — email, social, display, and/or video - Professional proficiency with Adobe Creative Suite (Photoshop, Illustrator, InDesign) and/or Figma - Experience working in high-volume, multi-brand content production environments, with a structured, detail-oriented approach to delivery - Understanding of accessibility, email design specifications, and digital production requirements - Experience with or genuine interest in AI-assisted design tools and workflows - Familiarity with higher education, healthcare, or mission-driven marketing is a meaningful differentiator - Ability to manage multiple concurrent briefs without losing quality or missing deadlines - Proficiency with AI design and image generation tools (Pencil, Adobe Firefly, Midjourney, or equivalent) to enhance creative output and iteration speed - Experience building personal AI-assisted design workflows to improve efficiency and quality - Ability to critically evaluate AI-generated design outputs and apply creative judgment to ensure brand quality - Agentic approach to multi-brief creative execution: organized, systematic, and proactive Compensation: - Base salary range: $110,500.00 to $123,500.00 USD - Compensation varies based on location, experience, qualifications, and business needs Additional Information: - Equal opportunity employer committed to an inclusive working environment - Sustainability goals embedded across project lifecycles and departments

🏢 Summary: Senior strategic lead role owning a portfolio of high-impact client accounts and translating business objectives into integrated, full-funnel media strategies. Responsible for executive client leadership, media mix architecture, advanced measurement frameworks, and overall account health including revenue and profitability. Combines visionary strategy with operational rigor to drive measurable growth across multi-channel ecosystems. 🗂️ Requirements: 7+ years experience in media or marketing strategy, Experience leading complex multi-channel accounts with full-funnel ownership, Strong financial acumen in budget forecasting and revenue management, Experience leading executive-level client engagements, Deep understanding of attribution models, incrementality testing, and media mix modeling, Ability to translate business objectives into integrated media and data strategies, Strong organizational leadership experience, Bachelor’s degree in Marketing, Communications, Business or equivalent experience 📃 Skills: PaidSearch, Social, Programmatic, Video, CTV, YouTube, RetailMedia, MTA, MMM, Attribution, Incrementality, Analytics, Budgeting, Forecasting 🏢 Description: The Role As a Director, Client Strategy (Media Director), you are the senior strategic lead and business owner across a portfolio of high-impact client relationships. You serve as a primary lead for the client, bridging the gap between their bottom-line business objectives and integrated marketing execution, ensuring that every engagement drives measurable business growth while strengthening long-term partnerships. You are responsible for translating complex business objectives into cohesive, full-funnel marketing strategies across the integrated media ecosystem. This includes architecting the media mix, aligning measurement frameworks, guiding audience strategy, and ensuring cross-channel execution ladders back to enterprise goals. Beyond strategy development, you are accountable for overall account health—including client satisfaction, retention, revenue growth, and profitability. You serve as a trusted advisor to executive-level client stakeholders while mentoring and leading cross-functional internal teams to deliver exceptional work. This role requires a balance of visionary strategic thinking and operational rigor. Benefits - Remote-first culture - Unlimited PTO - Extended Holiday break (Winter) - Flexible schedules - Work from anywhere options* - 100% paid parental leave - 401(k) matching - Medical, Dental, Vision, Life, Pet Insurance - Sponsored life insurance - Short Term Disability insurance and additional voluntary insurance - Annual Class Pass credits and more Compensation The anticipated annual salary for this role will range from $120,000 - $140,000. The total compensation package includes the benefits listed above and an annual performance bonus. This role has an associated annual target bonus component paid out based on company, department, and individual performance. Bonuses are not guaranteed and eligibility requires active employment in good standing. You Will Be - Serving as the strategic lead and primary business owner across a portfolio of accounts - Designing and guiding multi-channel strategies across Paid Search, Social, Programmatic, Video, CTV, YouTube, Retail Media, and emerging platforms - Translating client KPIs, unit economics, and growth goals into structured media investment frameworks and budget allocations - Leading executive-level client engagements including QBRs, annual planning sessions, and strategic presentations - Identifying same-store growth and expansion opportunities while partnering with Business Development - Owning account health metrics including retention, revenue growth, profitability, and delivery quality - Ensuring all deliverables meet strategic standards and drive measurable impact - Partnering with Analytics teams to operationalize MTA, MMM, incrementality testing, and advanced measurement frameworks - Driving structured test-and-learn roadmaps to unlock performance gains - Acting as the connective lead between media, analytics, creative, and client leadership - Leading and mentoring channel team members - Elevating internal processes, planning rigor, and strategic storytelling standards - Staying ahead of industry trends, emerging platforms, and technology shifts You Must Have - 7+ years of experience in media, marketing strategy, or integrated client leadership - Proven experience leading complex, multi-channel accounts with full-funnel strategy ownership - Strong financial acumen, including budget forecasting, revenue management, and profitability oversight - Demonstrated ability to lead executive-level client conversations and influence senior stakeholders - Deep understanding of measurement frameworks including attribution models, incrementality testing, and media mix modeling - Experience translating business objectives into integrated media, creative, and data strategies - Exceptional communication skills - Strong organizational leadership skills - Bachelor’s degree in Marketing, Communications, Business, or equivalent experience Nice to Have - Experience working within an agency environment supporting enterprise or high-growth brands - Exposure to brand, retail, or streaming/entertainment clients - Familiarity with advanced analytics tools and dashboard platforms - Experience supporting new business pitches and commercial strategy

🏢 Summary: Remote Account Manager role supporting high-volume marketing and content production operations across multiple business units. The position focuses on brief management, stakeholder communication, workflow coordination, and cross-functional collaboration with integrated project managers. Candidates should have experience in account or project management within creative or marketing environments and familiarity with workflow systems and AI-assisted tools. 🗂️ Requirements: Experience in account management, client services, or project management, Background in creative, marketing, or content production environments, Strong organizational and multitasking skills, Written and verbal stakeholder communication skills, Experience managing multiple concurrent workstreams, Familiarity with workflow or project management systems, Understanding of creative production workflows, Ability to collaborate across remote and multi-location teams, Proactive problem-solving approach, Willingness to learn AI-assisted workflow tools 📃 Skills: OMG, Workfront, Asana, AI, Pencil 🏢 Description: Established in 2004, OLIVER is the world's first specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. The company partners with over 300 clients in 40+ countries and leverages AI technology to enhance creativity, efficiency, and decision-making. Role: Account Manager The Account Manager manages the day-to-day relationship between marketing teams and the OLIVER studio across one or more business units. Responsibilities include brief management, project tracking, stakeholder communication, and ensuring the smooth flow of work through the OMG system. The role also involves partnering with Integrated Project Managers in Mexico City to ensure production milestones are met and issues are resolved proactively. Based in Minneapolis, MN, the role is part of a three-person Account Management team supporting the Business Director in delivering a seamless, high-volume content production operation across the client's organization. The position requires thriving in fast-paced, multi-stakeholder environments and integrating closely with the client's business. What you will be doing: - Manage a portfolio of active briefs across one or more business units from intake through delivery, ensuring projects are tracked, resourced, and delivered to agreed SLAs - Build strong working relationships with marketing stakeholders as a responsive and proactive day-to-day contact - Work within OMG to raise, track, and close briefs and maintain project status information - Partner with Integrated Project Managers to coordinate production milestones and manage dependencies - Support preparation of weekly status reports and QBR documentation - Manage stakeholder expectations around timelines, creative scope, and delivery - Review briefs for completeness and clarity before routing to creative and production teams - Track and flag scope changes, version control issues, and resourcing risks - Contribute to the studio culture and engage with university brands, programs, and priorities What you need to be great in this role: - Experience in account management, client services, or project management in creative, marketing, or content production environments - Strong organizational skills and ability to manage multiple concurrent workstreams - Clear written and verbal communication skills - Proactive and solutions-focused mindset - Familiarity with project management or workflow systems such as OMG, Workfront, or Asana - Understanding of creative production workflows in multi-channel content environments - Comfort collaborating remotely with multi-location teams - Curiosity about AI tools enhancing account management and creative production workflows - Willingness to develop proficiency with Pencil and OMG AI-assist features - Ability to break down complex workloads into manageable priorities Compensation: The base salary for this position ranges from $97,750.00 to $109,250.00 USD depending on experience, qualifications, and business needs. OLIVER is an equal opportunity employer committed to creating an inclusive working environment and embedding sustainability into every stage of the project lifecycle.

🏢 Summary: Remote Account Manager role supporting high-volume marketing and content production operations across business units. The position focuses on managing briefs, stakeholder communication, project tracking, and coordinating production workflows with cross-location teams using project management systems and AI-assisted tools. 🗂️ Requirements: Experience in account management, client services, or project management, Experience in creative, marketing, or content production environments, Strong organizational and multitasking skills, Clear written and verbal communication skills, Ability to manage multiple concurrent workstreams, Familiarity with project management or workflow systems, Understanding of creative production workflows, Ability to collaborate with remote and multi-location teams, Interest in AI-enhanced workflows, Willingness to learn Pencil and OMG AI-assist features 📃 Skills: OMG, Workfront, Asana, Pencil, AI 🏢 Description: Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Account Manager Location: Chicago, IL (Remote) The Account Manager manages the day-to-day relationship between marketing teams and the OLIVER studio across one or more business units. You are responsible for brief management, project tracking, stakeholder communication, and the smooth flow of work through the OMG system. You partner with Integrated Project Managers in Mexico City to ensure production milestones are met and flagged issues are resolved proactively. Based in Minneapolis, MN you'll be part of a three-person Account Management team supporting the Business Director in delivering a seamless, high-volume content production operation across our client's organization. Working at the heart of a brand means integrating seamlessly across your client's business and evolving needs. This is a role for someone who thrives in fast-paced, multi-stakeholder environments and genuinely enjoys being embedded in a client's world. We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process. Quick Facts What you will be doing: - Manage a portfolio of active briefs across one or more business units — from brief intake through delivery — ensuring all projects are tracked, resourced, and delivered to agreed SLAs - Build strong working relationships with marketing stakeholders, acting as a responsive, knowledgeable, and proactive day-to-day contact - Work within OMG to raise, track, and close briefs; maintain up-to-date project status information and support proactive alerting on potential bottlenecks - Partner with Integrated Project Managers (Mexico City) to coordinate production milestones, manage dependencies, and ensure seamless cross-location delivery - Support the preparation of weekly status reports and QBR documentation under the guidance of the Business Director - Manage stakeholder expectations around timelines, creative scope, and delivery - Review briefs for completeness and clarity before routing to the creative and production team; escalate ambiguities promptly - Track and flag scope changes, version control issues, or resourcing risks to the Business Director and Program Director - Contribute to the studio's insider culture: present, curious, and deeply engaged with university brands, programs, and priorities What you need to be great in this role: - Experience in an account management, client services, or project management role in a creative, marketing, or content production environment - Strong organizational skills and the ability to manage multiple concurrent workstreams without losing detail or momentum - Clear, confident written and verbal communication skills - A proactive, solutions-first working style - Familiarity with project management or workflow systems (OMG, Workfront, Asana, or similar) - An understanding of creative production workflows — briefing, resourcing, review, and delivery — in a multi-channel content environment - Interest in or familiarity with higher education or healthcare marketing is a plus - Comfort working across a multi-location team and collaborating remotely with nearshore colleagues in Mexico City - Curiosity about how AI tools can enhance account management and creative production workflows - Willingness to develop proficiency with Pencil and OMG's AI-assist features as part of ongoing studio development - Agentic mindset: ability to break down complex multi-brief workloads into clear, manageable priorities Compensation - Base salary range: $97,750.00 to $109,250.00 USD - Compensation varies based on location, business needs, responsibility level, experience, and qualifications Our values shape everything we do: - Be ambitious to succeed - Be imaginative to push the boundaries of what's possible - Be inspirational to do groundbreaking work - Be always learning and listening to understand - Be results-focused to exceed expectations - Be actively pro-inclusive and anti-racist across our community, clients and creations OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards embedding sustainability into every department and through every stage of the project lifecycle.

🏢 Summary: Product Lead role on the Notifications Team focused on driving retention and engagement through strategy, experimentation, and optimization of notification systems across multiple channels. Owns end-to-end product lifecycle for high-impact notification surfaces, collaborating cross-functionally with engineering, data science, ML/AI, and design. Responsible for improving performance metrics such as conversion, click-through rate, and opt-in through data-driven experimentation and personalization. 🗂️ Requirements: Experience as Product Manager on consumer mobile product, Experience with notification or lifecycle messaging systems, Experience owning product strategy and execution end-to-end, Experience improving notification performance (opt-in, reach, targeting, channels), Experience with personalized or ML-driven messaging systems, Strong experimentation and data-driven decision-making skills, Experience building and executing product roadmaps, Cross-functional collaboration with engineering, data science, ML/AI, design, Bachelor's Degree in Engineering, Business, Design, Psychology or equivalent 📃 Skills: ProductManagement, Notifications, Experimentation, Analytics, ML, AI, Personalization, Targeting, Roadmapping, Mobile 🏢 Description: About the role... Come and be a product lead within our Notifications Team, one of the highest-impact Growth teams. Notifications are already among the most important drivers of top-line impact, and we are investing further in this area as a major lever for driving retention and engagement. You will own product strategy and execution across a broad set of opportunities to make notifications more effective, more engaging, and more valuable to learners. You will help identify new notification types, improve opt-in and reach, and explore how channels like email and other alternatives can play a stronger role in bringing learners back. This is a highly cross-functional role spanning product, engineering, data science, ML/AI, design, and product writing. You will work closely with partners across disciplines to develop new ideas, run fast experiments, and turn learnings into product strategy that helps more learners build lasting habits. Responsibilities - Own product strategy and execution for a major notifications surface, from identifying opportunities to shipping and iterating on solutions - Drive the team's roadmap across high-impact workstreams including new notification types, opt-in and reach, email, and alternative channels - Lead product features through their full lifecycle: ideation, prioritization, specification, development, launch, analysis, and iteration - Work closely with engineers, data scientists, ML/AI partners, product writers, and designers to create more effective and engaging notification experiences - Use experimentation and product intuition to uncover new opportunities, validate ideas quickly, and translate learnings into product strategy - Improve core team metrics such as conversion, click-through rate, and opt-in, while balancing user reach and experience guardrails - Explore how new formats, channels, and UX patterns can make notifications more personalized, engaging, and effective for different learners - Partner closely with leadership to help shape the direction of a top team driving top-line impact Requirements - Experience generating outstanding results as a Product Manager on a consumer mobile product - Significant experience working on notifications or adjacent lifecycle surfaces - Experience owning product strategy and execution for notifications from concept through iteration - Experience improving notification performance including new types, opt-in, reach, targeting, or channel strategy - Experience working on personalized or ML-driven messaging systems including targeting, ranking, experimentation, or template generation - Strong analytical judgment with ability to use experiments and data to make decisions - Experience building and executing roadmaps for notification systems - Ability to drive alignment and progress in ambiguous environments - Experience working cross-functionally with engineers, data scientists, designers, writers, and ML/AI partners - Bachelor's Degree in Engineering, Business, Design, Psychology, or equivalent Nice to Have - Advanced degree in Business, Computer Science, Design, Psychology, or equivalent - Experience with high-frequency consumer engagement products - Experience with notification-related channels beyond push, such as email or Live Activities Compensation and Benefits Base salary is supplemented by equity compensation. Salary range: $177,700—$240,400 USD. Benefits support employees' holistic well-being. Equal Employment Opportunity The company is an Equal Employment Opportunity employer and does not discriminate based on legally protected characteristics.

🏢 Summary: Hybrid Creative Lead role combining hands-on production of performance creatives with leadership of a small design team, focused on scaling paid social campaigns across multiple brands. The position involves end-to-end creation and optimization of static and video ads, leveraging AI tools and data from Meta and TikTok to drive performance. The role requires balancing execution, creative strategy, and team management in a fast-paced, data-driven environment. 🗂️ Requirements: Hands-on experience designing performance ads for SaaS, e-commerce, or D2C, Experience producing static and video ads end-to-end, Ability to analyze campaign performance in Meta Ads Manager, Experience with AI UGC, avatar or faceless ad production, Proficiency in Figma and at least one video editing tool (CapCut, Premiere, or After Effects), Experience managing or mentoring designers, Strong knowledge of paid social funnels and ad structures, Ability to manage creative workflows and production processes, Knowledge of current Meta and TikTok trends and formats 📃 Skills: Figma, CapCut, Premiere, AfterEffects, MetaAdsManager, TikTok, Runway, Sora, HeyGen, Arcads, Captions, Creatify, ElevenLabs, Kling 🏢 Description: Location : Warsaw (hybrid: 1-3 per week in the office) Salary: 16.000 - 20.000 PLN B2B Contract type: B2B Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful. Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too! A few facts about us: Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1 We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024. We currently rate at 4.7/5 in both Shopify and G2 . Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍 Every month, our widget is viewed by 350 million unique users, which is 4% of the global population. Currently, we hire over 150 fantastic people. The Role This is a 70% hands-on / 30% leadership role. The majority of your time you'll be in the work itself - designing, producing, and iterating performance creatives. The remaining 30% is about leading: managing a team of 2 designers, giving direction, mentoring, and building a creative operation that runs with ownership and accountability. Day to day, you'll own the full creative loop: from hook ideation and scripting, through production and editing, to reading results. You'll also set the direction for Brand and Web design across Tidio, Lyro, and Hubi - making sure everything your team ships is aligned with each brand's challenges and goals. Job requirements As a Creative Lead, you will be responsible for: Staying across all three brands (Tidio, Lyro, Hubi) - understanding their challenges, positioning, and priorities to ensure design output stays aligned and purposeful. Leading and mentoring a team of 2 designers (Brand & Web) - giving direction, fostering a proactive, end-to-end ownership mindset, and holding people accountable in line with our values. Owning the creative process end-to-end - from systemizing production workflows and managing budgets to making data-driven decisions on what to scale or cut. Designing and iterating static ad creatives for Meta - testing hooks, visuals, and formats to drive CTR and conversions. Producing video ads and AI UGC end-to-end - from concept and script through generation, editing, and final delivery. Independently analyzing creative performance in Meta Ads Manager - reading CTR, hook rate, thumbstop, and CPA, and translating that into the next iteration. Continuously delivering, testing, and iterating on creatives based on campaign performance and insights - scaling winners and refreshing assets before fatigue hits. Researching TikTok & Meta trends, ad formats, and hooks, and translating them into a structured pipeline of creative ideas and angles - bridging the gap between performance and design. Stacking and managing AI tools for video and UGC production (Runway, Sora, HeyGen, Arcads, Captions, Creatify, ElevenLabs, Kling, etc.) - choosing the right tool for the job, not the other way around. Collaborating with UGC creators and freelancers - writing briefs and scripts, coordinating the production process, and ensuring output meets performance standards. You are the perfect candidate if you have: Hands-on experience designing performance ads for SaaS, e-commerce, or D2C. Strong project and production management skills - you can run a multi-brand creative operation, juggle freelancers and internal stakeholders, and keep quality high without bottlenecks. A strong understanding of the paid social funnel - you know how hook, body, and CTA work together, and what separates a top-funnel creative from a retargeting one. Experience managing or mentoring designers - you know how to give direction without micromanaging and how to build accountability into team culture. Experience with AI UGC, faceless ads, avatar creatives, or user-style voiceover content. Proficiency in Figma, CapCut, Premiere, or After Effects - enough to deliver end-to-end without dependencies. A fast, iterative working style - you'd rather ship 10 variants and test than perfect one for a week. Active knowledge of social media trends - you know what's working on Meta and TikTok right now, not a year ago. The ability to balance hands-on craft with team leadership - comfortable spending the majority of your time executing at a senior/staff level while also owning people, process, and direction. A structured approach to creative ideation - you don't just follow trends, you turn them into repeatable frameworks and pipelines your team can execute against. What we offer: Hybrid work model with flexible hours. 26 days off guaranteed in a year. Great development opportunities – company-supported courses and conferences. Individual work tools – MacBook Pro, Dell screen, JBL headphones. You can tailor the equipment to your needs! Mental well-being program – individual therapy sessions and resources for employees. Sport & wellness benefit. Free access to one of the most popular e-book/audiobook services. Regular social events (company-wide offsites, team events). Budget for 1:1 English language classes. Diversity Statement One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

🏢 Summary: The role focuses on planning, executing, and optimizing CRM and email marketing programs across multiple institutions, driving personalized and high-performing customer journeys. It combines strategic campaign planning, A/B testing, segmentation, and performance analysis with hands-on platform management in enterprise email systems. The position requires strong technical precision, data-driven optimization, and the use of AI-powered tools to enhance campaign effectiveness. 🗂️ Requirements: Experience in CRM, email marketing, or lifecycle marketing, Experience managing campaigns in multi-brand or multi-program environments, Proficiency in enterprise email marketing platforms (Salesforce Marketing Cloud, HubSpot, Marketo, Eloqua, or equivalent), Strong analytical skills and experience with A/B testing methodology, Experience with audience segmentation and personalization logic, Knowledge of HTML email specifications and deliverability requirements, Ability to monitor, analyze, and report on campaign performance metrics, Experience maintaining CRM data quality and platform hygiene, Proficiency with AI tools for email marketing and personalization 📃 Skills: CRM, Email, Salesforce, HubSpot, Marketo, Eloqua, HTML, A/B, Segmentation, Personalization, Analytics, AI 🏢 Description: Role: CRM Strategist Location: Chicago, IL (Remote) About the role: The CRM Strategist supports the strategic planning and tactical execution of clients' CRM and email marketing programs. You translate strategy into detailed campaign plans, manage campaign execution in partnership with the Campaign Management team, and contribute analytical thinking to drive continuous performance improvement. Based in Chicago, IL, you will work closely with the CRM Strategy Lead and a team of Campaign Managers to deliver personalized, high-performing email journeys for an audience of adult learners and healthcare professionals. You will use live creative performance data to drive continuous optimization. Technical precision, platform fluency, and a test-and-learn mindset are essential. What you will be doing: - Support the CRM Strategy Lead in the planning and execution of email and CRM programs across five institutions, including lead nurture, enrollment, and retention journeys - Develop detailed campaign briefs, audience segmentation logic, and personalization specifications for Campaign Managers and Email Developers - Monitor campaign performance (open rates, click-through rates, conversion, enrolment attribution) and develop actionable recommendations for optimization - Manage A/B test design and analysis across subject lines, content, CTAs, and send times; document learnings and integrate them into future campaign planning - Maintain platform hygiene and data quality within CRM and email systems; coordinate data issue resolutions with the Data Analyst/Engineer - Partner with the Email Development team to ensure technical accuracy, rendering quality, and accessibility compliance across all email assets - Track and manage the campaign production calendar, coordinating with Campaign Managers, Copywriters, and Art Directors to ensure assets are delivered on time - Contribute to QBR reporting by compiling performance data, trend analysis, and strategic recommendations - Stay current with CRM best practices and emerging email marketing technology; identify opportunities to integrate AI-driven personalization and content optimization What you need to be great in this role: - Experience in CRM, email marketing, or lifecycle marketing, managing campaigns in a multi-brand or multi-program environment - Platform proficiency in enterprise email marketing systems (Salesforce Marketing Cloud, HubSpot, Marketo, Eloqua, or equivalent) - Strong analytical skills with experience in campaign performance analysis, A/B testing methodology, and reporting - Experience working with segmentation logic, audience lists, and personalization variables - Understanding of HTML email specifications, deliverability requirements, and QA standards - Proficiency with AI tools relevant to email marketing, including AI-assisted subject line generation, content personalization, and send-time optimization - Experience evaluating and applying AI-driven campaign insights with human editorial judgment - Systematic, test-and-learn approach to campaign planning and optimization Compensation: The base salary for this position ranges from $85,000.00 to $95,000.00 USD, depending on experience, location, and qualifications.