Area Manager

The Opportunity

We are currently seeking individuals for a full-time position in our inaugural fulfillment centers, with a focus on ICQA (Inventory Control and Quality Assurance). As an ICQA and Continuous Improvement Manager, you will play a crucial role in launching and operating fulfillment centers by ensuring efficient inventory management, maintaining high quality standards, and driving continuous improvement initiatives.

As a key member of the team, you will serve as a people leader, responsible for managing a team on the operating floor. Your main objective will be to optimize the ICQA process, utilizing advanced tools, methodologies, and data analytics to ensure accurate inventory tracking, timely inspections, and quality control.

This senior ICQA and Continuous Improvement Manager position offers an opportunity to foster a collaborative leadership style while contributing to fulfillment center operations through effective inventory control, quality assurance practices, and continuous improvement initiatives.

Responsibilities

ICQA Operations and Quality Assurance

• Support safety programs and compliance to ensure a safe work environment for all associates.
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX regulations.
• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team.
• Review and analyze customer complaints and defect data, followed by developing action plans to reduce future incidents.
• Plan for and identify root causes of inventory deviation through cause and effect analysis.
• Participate in and lead network-wide fulfillment and operations-focused quality initiatives.

Continuous Improvement

• Drive process improvements and implement Lean and Six Sigma methodologies to enhance efficiency, productivity, and quality.
• Lead and manage cross-functional continuous improvement projects, collaborating with various department managers.
• Analyze data, key performance indicators (KPIs), and process metrics to identify areas for improvement and optimize operational performance.
• Develop and implement standard operating procedures (SOPs) and best practices to ensure consistent and efficient ICQA processes.
• Actively contribute to the development and implementation of technology solutions to improve inventory control and quality assurance.

Team Management and Development

• Lead and manage a team of area managers and hourly associates in ICQA operations within the fulfillment center.
• Drive team performance, employee development, and engagement.
• Motivate and mentor team members.

What You Will Need

• Demonstrated solid proficiency in time management skills, alongside confidence in organizing vast amounts of data.
• Proven ability to influence varying levels of seniority within an organization.
• Highly dependable and able to manage business functions that can operate 24/7, including holidays.
• Resilient problem solver and self-starter with the ability to multitask and prioritize in a complex environment.
• Strong commitment to employee development.
• Previous supervisory experience in a distribution or manufacturing environment.
• Excellent verbal and written communication skills in the local language and in English.

What We're Looking For

• Degree in a science or logistics-based discipline with a strong bias toward analytics and data.
• Strong understanding of finance and accounting functions and how inventory and accounts relate.
• Background in logistics, distribution, or similar environment.
• Previous Inventory Control and Quality Assurance Management experience.
• Experience with Lean and Six Sigma methodologies and techniques.

Bonus Points For

• Experience working with SQL, creating and running reports.
• Bilingual English/Spanish proficiency.

Benefits

Base salary is one part of the total rewards package, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off.

The US base salary range for this position is $64,800—$89,100 USD.

Commitment to Equal Opportunity

All qualified applicants will receive consideration for employment regardless of protected characteristics under applicable law.

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