Global Operations Associate

🏢 Summary: Global Operations Specialist role focused on managing ocean and air freight shipment lifecycles, ensuring data accuracy, coordinating with transportation partners, and supporting global supply chain operations in a fast-paced environment. The position involves cross-functional communication, KPI/SLA compliance, and operational problem-solving using data and standard procedures. Ideal for candidates with strong communication, attention to detail, and spreadsheet proficiency. 🗂️ Requirements: Bachelor's degree, Associate's degree, or 1+ year relevant experience, Strong written and verbal communication skills, Attention to detail in a fast-paced environment, Proficiency with Google Suite or Microsoft Suite, Fluency in English, Ability to follow SOPs, KPIs, and SLAs, Compliance-focused mindset, Team-oriented approach 📃 Skills: Excel, Sheets, Google, Microsoft, KPIs, SLAs, SOPs, Logistics, Operations, Freight 🏢 Description: Global Operations Specialist Help our customers improve their global supply chains The Opportunity: At Flexport, we know global trade can move the human race forward. That's why it's our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success. Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what's best for them to find a solution. That's why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency. As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future team members to become founding team members in new markets, relocate internationally, and help expand presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer unmatched growth and adventure. You will: - Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. - Maintain communications with transportation and warehousing partners to facilitate the progress of shipments in transit. - Work and communicate cross-functionally. - Be part of frontline groups ensuring shipments move on time and exceptions are handled appropriately. - Use metrics to spot opportunities to improve and deliver great performance in your role. - Own the data quality of client information by validating booked shipments, tracking shipment status, and validating shipment schedules. - Consistently follow Standard Operating Procedures (SOPs) to ensure work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals. You should have: - Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. - Team-centric mindset. - Strong written and verbal communication skills. - Strong attention to detail in a high-energy, fast-paced environment. - Proficiency in Google Suite/Microsoft Suite (Sheets/Excel). - Fluency in English, both written and verbal. - A compliance-first attitude in a heavily regulated industry. Benefits: - Bonus eligibility - Equity package - Medical benefits - Dental benefits - Flexible time off The US base salary range for this position: - $25.96 USD hourly base salary Commitment to Equal Opportunity: All qualified applicants will receive consideration for employment regardless of protected characteristics under applicable law. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, data privacy regulations such as GDPR and CCPA may regulate the way applicant data is managed. By submitting an application, candidates agree to the use and processing of their data as required.

🏢 Summary: The role focuses on driving revenue growth by acquiring and expanding clients for tech-enabled end-to-end supply chain and fulfillment solutions. The Account Executive manages the full sales cycle, builds long-term client relationships, and collaborates cross-functionally to deliver tailored global logistics solutions. This position combines consultative selling, supply chain expertise, and customer onboarding leadership. 🗂️ Requirements: 5+ years of experience in freight forwarding, logistics, or supply chain industries, At least 2 years of full-cycle, quota-carrying sales experience, Experience with end-to-end supply chain solutions and fulfillment, Ability to run a structured sales process, Proven ability to build and maintain long-term commercial relationships, Experience prospecting and closing net-new business, Ability to collaborate with cross-functional teams (Operations, Ocean, Air, Trucking, Customs), Excellent communication and organizational skills 📃 Skills: Logistics, SupplyChain, FreightForwarding, Fulfillment, Prospecting, Sales, Negotiation, CustomerOnboarding, CrossSelling, Upselling 🏢 Description: About Flexport: At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The Opportunity: We are seeking an Account Executive with experience in end to end supply chain solutions and fulfillment to build and maintain a healthy book of business. You'll be part of a high-performing team where you'll focus on building up Flexport's brand while solving customer problems with tech-enabled supply chain and fulfillment solutions. A normal day might include leading a discovery call with a prospect to uncover more about their supply chain processes, project managing the complexities of a global supply chain, reviewing a customer's growth strategy with their Flexport Operations Team, traveling with a prospective client to tour a Flexport warehouse, or sharing best practices with the broader sales team. You will: - Build your book of business by closing net-new customers and/or cross-selling and upselling existing customers that contribute to overall revenue goals - Uncover and connect with ideal clients through self-prospecting and collaboration with the SDR team - Consult with new clients to understand their supply chain needs - Create value-add solutions, demonstrating capabilities through remote and in-person meetings - Lead Monthly and Quarterly Business Meetings with existing clients to plan upcoming business - Navigate, bundle, and sell the suite of products across the supply chain and shipment lifecycle - Work closely with internal teams (Operations, Ocean, Air, Trucking, Customs, etc.) to drive best-in-class customer experience - Lead the customer onboarding process by leveraging internal resources and teams You should have: - 5+ years of experience in freight forwarding, logistics, or supply chain industries - At least 2 years’ experience in a full cycle (prospecting to closing), quota carrying sales role - Demonstrated ability to run a structured sales process - Proven success building and maintaining long term commercial relationships - Excellent communication, interpersonal, and organizational skills - Ability to learn quickly and strong work ethic Commitment to Equal Opportunity: All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, applicable regulations may govern the way candidate data is managed. By submitting your application, you agree to the use and processing of your data as required. Please refer to the Privacy Notice for additional information.

🏢 Summary: Opportunity for an experienced Account Executive to drive new business and grow existing accounts by selling end-to-end, tech-enabled supply chain and fulfillment solutions. The role focuses on full-cycle sales, client discovery, solution consulting, and cross-functional collaboration to deliver tailored logistics solutions. Candidates will manage complex global supply chain deals while building long-term commercial relationships. 🗂️ Requirements: 5+ years experience in freight forwarding, logistics, or supply chain, 2+ years full-cycle, quota-carrying sales experience, Experience with end-to-end supply chain solutions and fulfillment, Ability to run a structured sales process, Proven track record of building and maintaining long-term commercial relationships, Ability to lead client discovery and business review meetings, Strong collaboration with cross-functional operational teams 📃 Skills: Logistics, Freight, SupplyChain, Fulfillment, Sales, Prospecting, Negotiation, CRM 🏢 Description: The Opportunity: We are seeking Account Executives with experience in end to end supply chain solutions and fulfillment to build and maintain a healthy book of business. You'll be part of a high-performing team where you'll focus on building up the brand while solving customer problems with tech-enabled supply chain and fulfillment solutions. A normal day might include leading a discovery call with a prospect to uncover more about their supply chain processes, project managing the complexities of a global supply chain, reviewing a customer's growth strategy with their Operations Team, traveling with a prospective client to tour a warehouse, or sharing best practices with the broader sales team in a peer learning session. You will - Build your book of business by closing net-new customers and/or cross-selling and upselling existing customers that contribute to overall revenue goals - Uncover and connect with ideal clients through a combination of self-prospecting and collaboration with the SDR team - Consult with new clients to understand their supply chain needs - Create a value-add solution, demonstrating capabilities through remote and in-person meetings - Lead Monthly and Quarterly Business Meetings with existing clients, helping them to effectively plan for upcoming business - Navigate, bundle, and sell the suite of products across the supply chain/shipment lifecycle - Work closely with internal teams (Operations, Ocean, Air, Trucking, Customs, etc) to drive a best in class customer experience - Lead the customer onboarding process by leveraging internal resources and teams You should have - 5+ years of experience in freight forwarding, logistics, or supply chain industries - At least 2 years' experience in a full cycle (prospecting to closing), quota carrying sales role - Demonstrated ability to run a structured sales process - Proven success building and maintaining long term commercial relationships - Excellent communication, interpersonal, and organizational skills - Ability to connect in both virtual and face-to-face environments - Ability to learn fast, strong work ethic, and desire to grow as a top sales executive Commitment to Equal Opportunity All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

🏢 Summary: Sales role focused on building and growing a book of business by selling end-to-end, tech-enabled supply chain and fulfillment solutions. The position involves full-cycle sales activities, client discovery, solution consulting, and cross-functional collaboration to deliver global logistics services. Ideal for experienced logistics professionals with a strong track record in quota-carrying roles and structured sales processes. 🗂️ Requirements: 5+ years experience in freight forwarding, logistics, or supply chain, 2+ years experience in full-cycle, quota-carrying sales role, Experience building and maintaining long-term commercial relationships, Ability to run a structured sales process, Experience consulting clients on supply chain solutions, Strong communication and organizational skills, Ability to collaborate with cross-functional teams 📃 Skills: Logistics, Freight, SupplyChain, Sales, Prospecting, Negotiation, CRM, Forecasting 🏢 Description: About Flexport: At Flexport, we believe global trade can move the human race forward. Our mission is to make global commerce so easy there will be more of it. We are shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Companies of all sizes use Flexport technology to move merchandise across 112 countries each year. The Opportunity: We are seeking Account Executives with experience in end-to-end supply chain solutions and fulfillment to build and maintain a healthy book of business. You will focus on building the brand while solving customer problems with tech-enabled supply chain and fulfillment solutions. Responsibilities include leading discovery calls, project managing global supply chain complexities, reviewing growth strategies with operations teams, traveling to client sites and warehouses, and collaborating with the sales team. You will: - Build your book of business by closing net-new customers and/or cross-selling and upselling existing customers - Prospect independently and collaborate with the SDR team to identify ideal clients - Consult with clients to understand their supply chain needs - Create value-driven solutions and demonstrate capabilities in remote and in-person meetings - Lead Monthly and Quarterly Business Meetings with existing clients - Navigate and sell the suite of products across the supply chain lifecycle - Collaborate with internal teams (Operations, Ocean, Air, Trucking, Customs) to deliver best-in-class customer experience - Lead the customer onboarding process leveraging internal resources You should have: - 5+ years of experience in freight forwarding, logistics, or supply chain industries - At least 2 years of experience in a full-cycle, quota-carrying sales role - Demonstrated ability to run a structured sales process - Proven success building and maintaining long-term commercial relationships - Excellent communication, interpersonal, and organizational skills - Ability to learn quickly with a strong work ethic and drive to grow as a top sales executive Commitment to Equal Opportunity: All qualified applicants will receive consideration for employment regardless of legally protected characteristics. Global Data Privacy Notice for Job Candidates and Applicants: By submitting your application, you agree to the use and processing of your data as required by applicable regulations. Please refer to the Privacy Notice for additional information.

🏢 Summary: Account Executive role focused on building and growing a book of business by selling end-to-end, tech-enabled supply chain and fulfillment solutions. The position involves prospecting, consulting clients on supply chain needs, managing complex global logistics projects, and driving revenue through new sales and account expansion. You will collaborate cross-functionally to deliver tailored logistics solutions and lead ongoing business reviews with clients. 🗂️ Requirements: 2+ years of experience in freight forwarding, supply chain technology or sales, Experience with end-to-end supply chain solutions, Proven ability to build or maintain commercial relationships, Demonstrated success in driving business growth and closing deals, Ability to lead client meetings in virtual and in-person environments, Strong organizational and communication skills 📃 Skills: Sales, Freight, Logistics, SupplyChain, Prospecting, Negotiation, CRM, SaaS 🏢 Description: The opportunity: We are seeking an Account Executive with experience in end to end supply chain solutions to build and maintain a healthy book of business. You'll be part of a high-performing team where you'll focus on building up the brand while solving customer problems with tech-enabled supply chain and fulfillment solutions. A normal day might include leading a discovery call with a prospect to uncover more about their supply chain processes, project managing the complexities of a global supply chain, reviewing a customer's growth strategy with their Operations Team, traveling with a prospective client to tour a warehouse, or sharing best practices with the broader sales team in a peer learning session. You will: - Build your book of business by closing net-new customers and/or cross-selling and upselling existing customers that contribute to overall revenue goals - Uncover and connect with ideal clients through a combination of self-prospecting and/or collaboration with the SDR team - Consult with new clients to understand their supply chain needs - Create a value-add solution, demonstrating capabilities through remote and in-person meetings - Navigate, bundle, and sell the suite of products across the supply chain/shipment lifecycle - Lead Monthly and Quarterly Business Meetings with existing clients, helping them to effectively plan for the future and make improvements to their supply chain processes - Work closely with internal teams (Operations, Ocean, Air, Trucking, Customs, etc.) to drive a best-in-class customer experience - Lead the customer onboarding process by leveraging internal resources and teams You should have: - 2+ years of experience in freight forwarding, supply chain technology or sales - An obsession with client happiness - Competitive and creative drive to win over customers and think outside the box to get a deal done - Demonstrated ability to effectively drive business forward - Proven success building or maintaining commercial relationships - A naturally curious and inquisitive approach to client discovery - Excellent communication, interpersonal, and organizational skills, with the ability to connect in both virtual and face-to-face environments - Ability to learn fast, strong work ethic, and a strong desire to grow as a sales executive

🏢 Summary: The role focuses on driving new business and expanding existing accounts by selling end-to-end, tech-enabled supply chain and fulfillment solutions. The Account Executive manages the full sales cycle, from prospecting and discovery to onboarding, while collaborating with internal logistics and operations teams. This position targets candidates with experience in freight forwarding, supply chain technology, or sales who can build strong commercial relationships and deliver tailored supply chain solutions. 🗂️ Requirements: 2+ years experience in freight forwarding, supply chain technology or sales, Experience with end-to-end supply chain solutions, Proven ability to build and maintain commercial relationships, Ability to manage full sales cycle from prospecting to onboarding, Experience collaborating with cross-functional logistics and operations teams, Strong organizational and communication skills in virtual and in-person environments 📃 Skills: Sales, Prospecting, Negotiation, SupplyChain, FreightForwarding, Logistics, CRM, CrossSelling, Upselling, Onboarding 🏢 Description: About Flexport: At Flexport, we believe global trade can move the human race forward. Our mission is to make global commerce so easy there will be more of it. We are shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Companies of all sizes use Flexport technology to move merchandise across 112 countries each year. The opportunity: We are seeking an Account Executive with experience in end to end supply chain solutions to build and maintain a healthy book of business. You'll be part of a high-performing team focused on building Flexport's brand while solving customer problems with tech-enabled supply chain and fulfillment solutions. Daily activities may include leading discovery calls, project managing global supply chain complexities, reviewing growth strategies with Operations teams, traveling to tour warehouses with clients, and sharing best practices with the sales team. You will: - Build your book of business by closing net-new customers and/or cross-selling and upselling existing customers that contribute to revenue goals - Uncover and connect with ideal clients through self-prospecting and collaboration with the SDR team - Consult with new clients to understand their supply chain needs - Create value-add solutions and demonstrate capabilities through remote and in-person meetings - Navigate, bundle, and sell the suite of products across the supply chain and shipment lifecycle - Lead Monthly and Quarterly Business Meetings with existing clients to improve supply chain processes - Work closely with internal teams (Operations, Ocean, Air, Trucking, Customs, etc.) to deliver a best-in-class customer experience - Lead the customer onboarding process by leveraging internal resources and teams You should have: - 2+ years of experience in freight forwarding, supply chain technology or sales - Demonstrated ability to drive business forward - Proven success building or maintaining commercial relationships - Excellent communication, interpersonal, and organizational skills - Ability to learn quickly and grow as a top-performing sales executive Commitment to Equal Opportunity: All qualified applicants will receive consideration for employment regardless of legally protected characteristics. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, data protection regulations may apply to the processing of applicant data.

🏢 Summary: Senior Account Executive role managing and growing complex, multi-modal supply chain accounts across North America, owning revenue, retention, and strategic client relationships. The position leads RFPs, business reviews, and cross-sell initiatives while collaborating cross-functionally to deliver tailored logistics solutions. Ideal for an experienced supply chain professional with strong commercial acumen and deep knowledge of global trade operations. 🗂️ Requirements: 5+ years in account management, client success, or similar client-facing role, Experience in logistics, supply chain, or SaaS, Proven experience managing and growing complex, multi-product accounts, Deep knowledge of global trade and multi-modal transportation (ocean, air, trucking, customs), Experience leading RFP bids and renewals, Ability to operate independently in ambiguous environments, Strong revenue growth and retention track record, Compliance-focused mindset in regulated industries 📃 Skills: Logistics, SupplyChain, OceanFreight, AirFreight, Trucking, Customs, RFP, SaaS, AccountManagement, RevenueGrowth 🏢 Description: The opportunity: The Sales team is critical to driving client success and accelerating global trade. As an Account Executive III (Farmer), you own some of the most complex and highest-opportunity client relationships in North America. Your accounts span multiple shipping modes and trade lanes — ocean, air, trucking, customs — and require strong supply chain expertise. You bring a strategic perspective to client engagements, lead business reviews that drive meaningful decisions, and connect solutions across the full product suite to unlock growth. You operate with autonomy and deliver against ambitious revenue and retention goals. You will: - Own end-to-end success for a portfolio of complex, multi-modal accounts in North America, including accounts with significant revenue potential and high operational intensity. - Lead RFP bids and renewals end-to-end. - Act as a strategic partner to clients by analyzing their supply chain operations to identify efficiency gains, cost reductions, and new capabilities. - Lead high-impact business reviews (QBRs/MBRs) with market context, multi-modal insights, and tailored recommendations. - Drive cross-sell and upsell across the full product suite, consistently meeting or exceeding revenue and retention targets. - Collaborate with Operations, Pricing, Procurement, Product, and Sales to deliver aligned, creative solutions. - Mentor and coach junior Account Executives, sharing best practices and supporting key client engagements. You should have: - 5+ years of experience in account management, client success, or a similar client-facing role; logistics, supply chain, or SaaS background preferred. - Proven success independently managing and growing complex, multi-product accounts. - Deep understanding of global trade and multi-modal supply chain operations including ocean, air, trucking, and customs. - Ability to operate effectively in ambiguous or novel situations and develop structured approaches. - Strong commercial acumen with the ability to identify and close growth opportunities. - Experience mentoring or developing junior team members. - Compliance-first mindset in a regulated industry. You will get: - Ownership of complex and high-impact client relationships. - Influence in shaping sales team standards, playbooks, and processes. - Opportunities to contribute to onboarding content and process improvements. - Competitive compensation, comprehensive benefits, and a collaborative company culture. Commitment to Equal Opportunity All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, disability, health status, marital status, sexual orientation, gender identity and expression, military and veteran status, or any other characteristic protected by law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, data protection regulations may govern how applicant data is managed. By submitting your application, you agree to the processing of your data as required. Please refer to the Privacy Notice for additional information.

🏢 Summary: Onsite Human Resources Manager role responsible for leading all HR functions at a fulfillment center, partnering with site leadership, managing the full employee lifecycle, and ensuring compliance in a fast-paced logistics environment. The position focuses on employee relations, labor law compliance, HR program implementation, and data-driven decision-making to support operational excellence. Offers competitive benefits and the opportunity to shape HR practices at a key operational site. 🗂️ Requirements: 5+ years of progressive HR experience, At least 2 years in an onsite operational environment (fulfillment center, manufacturing, or warehouse), Expertise in employee relations, Knowledge of labor law compliance, Experience managing HR functions independently for a site or business unit, Ability to advise and influence site leadership, Experience with non-exempt workforce HR practices 📃 Skills: HRIS, Compliance, LaborLaw, PerformanceManagement, EmployeeRelations, DataAnalysis, Onboarding, Compensation 🏢 Description: About Flexport: At Flexport, we believe global trade can move the human race forward. Our mission is to make global commerce so easy there will be more of it. Companies of all sizes use Flexport technology to move merchandise across 112 countries each year. The opportunity: The People team ensures we attract, develop, and retain top talent to redefine global trade. As an Onsite Human Resources Manager, you will be the dedicated HR leader for the Lewisville Fulfillment Center. This hands-on role partners directly with fulfillment center leadership, managing all HR functions for a large workforce while shaping employee experience, fostering a positive culture, and ensuring compliant operations. You will: - Serve as the primary HR partner for the Fulfillment Center, advising leadership on people-related matters. - Manage the full employee lifecycle, including onboarding, performance management, and offboarding. - Lead employee relations efforts, conduct investigations, mediate conflicts, and ensure fair policy application. - Drive HR program implementation, including performance reviews, compensation cycles, and engagement initiatives. - Ensure compliance with federal, state, and local employment laws and company policies. - Analyze HR data to identify trends and recommend solutions. You should have: - 5+ years of progressive HR experience, with at least 2 years in an onsite operational environment (fulfillment center, manufacturing, or warehouse). - Expertise in employee relations, labor law compliance, and HR best practices for non-exempt workforces. - Experience managing HR functions independently for a specific site or business unit. - Strong ability to partner with and influence site leadership. - Excellent communication, problem-solving, and organizational skills. - A strong compliance-oriented mindset in a regulated industry. You will get: - Opportunity to be a critical HR leader in a fast-paced, high-growth global logistics environment. - Chance to build and shape HR practices within a key operational site. - Competitive compensation and benefits, including medical, dental, vision, 401(k) match, and paid time off. - A culture that values diversity, inclusion, and continuous learning. - Work alongside a team transforming global trade. Commitment to Equal Opportunity: All qualified applicants will receive consideration for employment regardless of legally protected characteristics. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, regulations such as GDPR and CCPA may apply to applicant data processing. By submitting your application, you agree to data processing as required. See the Privacy Notice for additional information.

🏢 Summary: Senior commercial leadership role responsible for managing and growing a North American lending portfolio within Flexport Capital. The position owns the full lifecycle of capital clients, driving revenue growth, credit health, retention, and collections while leading a team of Account Managers. The role partners cross-functionally with Credit, Product, and Legal to scale portfolio strategy, systems, and performance. 🗂️ Requirements: 7+ years in commercial finance, fintech lending, specialty finance, or related field, Minimum 2 years of team management experience, Experience managing multi-product lending portfolio with revenue and credit accountability, Strong knowledge of working capital structures and covenant compliance, Experience with lien priority, UCC filings, collections, and workout processes, Ability to analyze financial health and credit risk, Proficiency in Salesforce and data analytics tools, Experience building reporting dashboards and performance frameworks 📃 Skills: Salesforce, Claude, UCC, Lending, Finance, Credit, Analytics, Dashboards, Reporting, DataAnalysis 🏢 Description: The Opportunity Flexport Capital is Flexport's financing arm, offering inventory financing, asset-based lending, term loans, and working capital products to Flexport clients. As Flexport Capital's Portfolio Manager, you will own the full lifecycle of the Capital customer base. You will grow exposures as businesses grow, right size when they do not, and be responsible for strategic retention and collections when necessary. You will lead a team of Account Managers to do this at scale. This is a senior commercial leadership role. You will set the strategy for how Flexport Capital manages and grows its installed base, build the systems and playbooks that drive consistent performance across your team, and serve as the primary executive relationship owner for the portfolio's most complex and highest-value accounts. You will partner closely with Credit, Product, Legal, and senior leadership to shape how Flexport Capital evolves as a business. Responsibilities - Own North American Flexport Capital clients and consistently connect with clients' C-Suite - Serve as customers' internal advocate and drive revenue growth for current Capital products - Identify at-risk accounts and conduct quarterly business reviews - Maximize revenue per customer through credit line increases, utilization improvement, and cross-sell into term loans and asset-based lines of credit - Use supply chain data such as shipment patterns, volume spikes, transit times, and invoice data to identify capital needs and drive growth - Review financial health, repayment behavior, shipment data, and market conditions across the portfolio - Flag early warning signals and partner with Credit to take appropriate actions - Build senior-level relationships with CFOs, Finance Directors, Founders, and CEOs - Collaborate cross-functionally to develop bundled freight-capital propositions and align on account strategy - Contribute insights to product, pricing, and go-to-market decisions Requirements - 7+ years of experience in commercial finance, fintech lending, specialty finance, or related field - At least 2 years managing a team - Demonstrated ability to manage a complex, multi-product lending portfolio with accountability for revenue, retention, and credit health - Fluency in working capital structures, covenant compliance, lien priority, UCC filings, collections, and workout mechanics - Strong commercial track record driving upsell, cross-sell, and expansion revenue - Excellent communication skills and executive presence - Proven ability to build systems and playbooks and drive team adoption - Proficiency in Salesforce, Claude, and other data tools with ability to design dashboards and reporting frameworks Compensation and Benefits The US base salary range for this position is $120,000—$150,000 USD. Base salary is part of a total rewards package that includes bonus, equity, and comprehensive benefits such as medical, dental, and flexible time off. Commitment to Equal Opportunity All qualified applicants will receive consideration for employment regardless of legally protected characteristics. Global Data Privacy Notice for Job Candidates and Applicants Submission of an application constitutes agreement to the company's data processing practices as described in its Privacy Notice.

🏢 Summary: Senior Portfolio Manager role leading the full lifecycle management of a North American commercial lending portfolio within Flexport Capital. Responsible for revenue growth, credit health, retention, collections, and executive-level client relationships while building scalable systems and playbooks. Partners cross-functionally with Credit, Product, and Legal to drive strategic portfolio performance and expansion. 🗂️ Requirements: 7+ years in commercial finance, fintech lending, specialty finance, or related field, Minimum 2 years of team management experience, Experience managing complex, multi-product lending portfolios, Strong knowledge of working capital structures and credit management, Experience with covenant compliance, lien priority, and UCC filings, Ability to lead collections and workout processes, Proven track record of revenue growth through upsell and cross-sell, Proficiency in Salesforce and data analytics tools, Ability to design dashboards and reporting frameworks 📃 Skills: Salesforce, Claude, UCC, Lending, Finance, Analytics, Dashboards, Reporting, Credit, Collections 🏢 Description: The Opportunity: Flexport Capital is Flexport's financing arm, offering inventory financing, asset-based lending, term loans, and working capital products to Flexport clients. As Flexport Capital's Portfolio Manager, you will own the full lifecycle of the Capital customer base. You will grow exposures as businesses grow, and right size when they do not, and you will be responsible for strategic retention and collections when necessary. You will lead a team of Account Managers to do this at scale. This is a senior commercial leadership role. You will set the strategy for how Flexport Capital manages and grows its installed base, build the systems and playbooks that drive consistent performance across your team, and serve as the primary executive relationship owner for the portfolio's most complex and highest-value accounts. You will partner closely with Credit, Product, Legal, and senior leadership to shape how Flexport Capital evolves as a business. You Will Ownership of North American Flexport Capital clients - Consistently connect with the Flexport Capital clients' C-Suite and serve as customers' internal Flexport advocate, drive revenue growth for their current Capital products, identify at-risk accounts, and conduct quarterly business reviews. Maximize revenue per customer by identifying opportunities for credit line increases, utilization improvement, and cross-sell into additional Capital products, such as term loans and asset based lines of credit. Use Flexport's supply chain data as a commercial advantage - shipment patterns, volume spikes, transit times, and commercial invoice data tell a story about when customers need capital. You'll turn those signals into timely, targeted actions to drive sustainable growth. Serve as the frontline commercial intelligence for the credit and risk team. Regularly review financial health, repayment behavior, shipment data, and market conditions across the portfolio. Flag early warning signals and partner with credit to drive appropriate actions. Build trusted, senior-level relationships with CFOs, Finance Directors, Founders and CEOs at customer organizations, positioning Flexport Capital as a strategic working capital partner. Collaborate cross-functionally with other Flexport teams to identify room for growth and develop bundled freight-capital propositions, and align on account strategy. Contribute to the team's growth playbook - surface insights from your client conversations that inform product, pricing, and go-to-market decisions. You Should Have Experience. 7+ years of experience in commercial finance, fintech lending, specialty finance, or a related field, with at least 2 years managing a team. Portfolio Ownership. Demonstrated ability to manage a complex, multi-product lending portfolio with hard accountability for revenue, retention, and credit health outcomes. Financial & Credit Acumen. Fluency in working capital structures, covenant compliance, lien priority, UCC filings, collections, and workout mechanics. You will be expected to lead enforcement conversations, make judgment calls on distressed accounts, and partner as a peer with Credit and Legal. Commercial Drive. Strong commercial instincts with a track record of driving upsell, cross-sell, and expansion revenue within an existing customer base. Communication & Presence. Excellent communication and executive presence — ability to build trusted senior relationships with CFOs and CEOs and navigate complex conversations. Operational Rigor. Proven ability to build systems and playbooks from scratch, drive adoption across a team, and iterate quickly based on results. Data & Tools. Proficiency in Salesforce, Claude, and other data tools, with the ability to design dashboards and reporting frameworks that give a real-time view of portfolio health and team performance. The US base salary range for this position (this does not include bonus, equity and benefits): $120,000—$150,000 USD.