Support Analyst

🏢 Summary: The Support Specialist role focuses on delivering high-quality customer support to partner schools and fans, troubleshooting software issues, and collaborating with cross-functional teams. The position involves handling customer inquiries across multiple channels, escalating technical issues, and maintaining knowledge base content. It is suited for candidates with software support experience who thrive in fast-paced environments and are passionate about customer success. 🗂️ Requirements: 1+ year of software application customer service or support experience, Ability to troubleshoot software application errors and recreate issues, Ability to communicate via email, phone, and chat, Ability to escalate technical issues clearly and accurately, Flexibility to work occasional weekends or late shifts, Strong time management and prioritization skills, Excellent written and verbal communication skills 📃 Skills: Troubleshooting, CustomerSupport, SoftwareApplications, KnowledgeBase, Email, Phone, Chat 🏢 Description: PlayOn! Sports is looking for a Support Specialist to join its School Support team. As a Support Specialist, you will be responsible for delivering effortless customer service and support to partner schools and fans, while working closely with cross-functional departments. The outcomes you'll deliver Provide exceptional support to internal and external customers Focus productivity by being intentional Take steps to grow professionally In this role, you can expect to • Interact with customers via email, phone and chat to proficiently and consistently handle any requests and troubleshoot issues • Quickly identify and clearly communicate escalated customer needs to technical support staff and communicate case details to customers and/or management • Maintain a high customer satisfaction with primary focus on providing the best customer experience to fans and partner schools • Author, edit and publish quality Knowledge base content to improve customer self-service resources To thrive in this role, you have • Over a year of software application customer service or support experience required • Flexibility to occasionally work weekends or a late shift • Preferred Bachelor’s degree in marketing, sales, communication or related field (Not required) • Excellent troubleshooting skills, including research on software application errors and issue re-creation • Strong ability to prioritize and manage time efficiently • Extremely motivated individual who is passionate about helping customers achieve success • Exceptional written and verbal communication skills • High-level performer who excels in both a team and individual environment • Possess natural curiosity and have an affinity for creative problem-solving • Candidates should also thrive in a fast-paced environment and be able to take on new responsibilities quickly and easily The Benefits We Offer Multiple medical insurance plans to choose from Dental, vision life and disability insurance Employee Emergency Fund Company equity (stock options) Open PTO policy 401K plan with company match Hybrid/flexible work environment Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.

🏢 Summary: The offer is for an experienced Executive Assistant to support multiple C-Suite executives in a fast-paced, growth-stage environment. The role focuses on managing complex calendars, coordinating travel and meetings, preparing materials, and serving as a trusted partner to ensure executives are aligned with strategic priorities. It requires strong judgment, discretion, and the ability to operate cross-functionally with senior leaders and external stakeholders. 🗂️ Requirements: Minimum 5 years of Executive Assistant experience in a fast-paced, growth-stage organization, Direct experience supporting C-Suite executives, Ability to manage complex calendars across multiple time zones, Experience coordinating executive travel, meetings, offsites, and board-related activities, Experience handling sensitive and confidential information with discretion, Strong organizational and multitasking skills, Ability to track action items, expenses, and commitments accurately, Comfort working in ambiguous and rapidly changing environments 📃 Skills: CalendarManagement, TravelCoordination, MeetingCoordination, ExpenseReporting, TimeManagement, Documentation, Communication, ProjectManagement 🏢 Description: PlayOn is looking for a highly organized, proactive, and trusted Executive Assistant to support several C-Suite executives. This role will steward executives’ time, priorities, and attention by ensuring they are well-prepared, well-positioned, and focused on the work that matters most. Partnering closely with the Executive Assistant to the CEO, this Executive Assistant will manage complex schedules, manage travel, coordinate communications, and anticipate needs, while operating cross-functionally with senior leaders and external stakeholders. The Outcomes You’ll Deliver - Executives whose time and attention are aligned to the company’s highest priorities - Clear, well-managed calendars, meetings, and communications that enable effective decision-making - Strong preparation and follow-through for internal and external meetings - Smooth coordination across the C-Suite, senior leaders, and key external partners - A trusted partnership built on anticipation, discretion, and sound judgment - A professional brand suited to the executive suite that you’re managing In this role, you can expect to - Own and manage complex calendars across multiple time zones - Protect and promote the executive brand internally and externally - Act as a steward of executive time and attention - Proactively prepare leaders for meetings, including agendas, background materials, talking points, and follow-ups - Coordinate events with internal and external stakeholders - Coordinate logistics for meetings, offsites, board-related activities, and travel - Serve as a key point of contact between executives, senior leaders, board members, and external stakeholders - Track action items, commitments, travel arrangements, and expense reports - Anticipate challenges, flag risks, and solve problems before they escalate - Handle sensitive and confidential information with discretion and professionalism - Support special projects and strategic initiatives as needed To thrive in this role, you have - Demonstrated experience displaying exceptional judgment, discretion, and emotional intelligence - Minimum 5 years’ experience providing Executive Assistant support in a fast-paced, growth-stage organization with direct experience supporting the C-Suite and interacting with other executives - Strong organizational skills and ability to manage competing priorities - Proactive approach and ability to anticipate needs - Comfort working in ambiguous situations - Excellent strategic communication skills - Ability to ask clarifying questions and protect executive focus - Passion for operating in an environment where priorities evolve - Service-oriented mindset while operating as a true business partner The Benefits We Offer - Multiple medical insurance plans to choose from - Dental, vision, life and disability insurance - Employee Emergency Fund - Company equity (stock options) - Open PTO policy - 401K plan with company match - Hybrid/flexible work environment Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.

🏢 Summary: Mid-level Applications Support Analyst role focused on end-to-end technical and business support for financial applications, ensuring stability, issue resolution, and smooth release management. The position involves acting as a liaison between business users and technology teams, driving system improvements, and supporting risk and compliance standards. The role contributes directly to operational resilience and application reliability within a financial services environment. 🗂️ Requirements: 2-5 years experience in application support or similar role, Knowledge of application support procedures and concepts, Experience with problem and issue tracking tools, Ability to analyze complex issues using multiple data sources, Basic understanding of financial markets and products, Experience participating in application release lifecycle activities, Ability to assess risk and ensure regulatory compliance, Bachelor’s degree or equivalent experience 📃 Skills: ApplicationSupport, ReleaseManagement, IncidentManagement, ProblemManagement, DataAnalysis, RiskManagement, Compliance, FinancialMarkets, Testing, Documentation 🏢 Description: The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. Responsibilities: Provides End-to-End Application Support: Offers technical and business support for Citi applications, managing user issues from initial query through to long-term remediation with technology partners. Acts as a Central Liaison: Serves as a critical communication bridge between business users (including traders), internal technology groups, and external vendors to ensure alignment and resolve issues. Manages Application Release Cycle: Actively participates in the full application release lifecycle, including testing, production deployment, and post-release validation to ensure seamless transitions. Drives Proactive System Improvements: Analyzes applications to identify risks, vulnerabilities, and security issues, and collaborates with development teams to prioritize bug fixes and enhance stability. Owns Strategic Support Projects: Takes ownership of key support-driven projects focused on improving application stability, efficiency, and overall effectiveness. Upholds Risk Management and Compliance: Assesses risk in all business decisions, ensuring strict compliance with laws, regulations, and company policy to safeguard the firm, its clients, and its assets. Serves as a Subject Matter Expert (SME): Acts as a go-to expert on the applications for senior stakeholders and other team members, providing guidance and sharing in-depth knowledge. Ensures Operational Resilience: Contributes to business continuity by participating in disaster recovery tests and developing and maintaining comprehensive technical support documentation. Qualifications: Experience: 2-5 years of relevant experience in a similar role. Technical Foundation: Basic knowledge of application support procedures, concepts, and experience with problem/issue tracking tools. Financial Acumen: A basic understanding of financial markets, products, and the business's technology strategy. Communication Skills: Strong communication, customer service, and diplomacy skills to effectively persuade, influence, and exchange information with stakeholders. Analytical Skills: The ability to evaluate complex situations using multiple sources of information to make judgments and solve problems. Process Improvement Interest: Experience or a demonstrated interest in participating in process improvements and the standardization of procedures. Teamwork and Organization: A good team player with the ability to plan and organize their workload and effectively share information with others. Education: Bachelor’s/University degree or equivalent experience. What we can offer you: By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include: Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program) Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates Employee Assistance Program financed by Employer Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave) Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events. Additional day off for volunteering Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform. Opportunity to receive an annual discretionary incentive award Special offers and discounts for employees Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract: https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. #LI-KK1 ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location Full Time Salary Range: 120 200,00 zł - 190 000,00 zł ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. ------------------------------------------------------ This job opening is for an existing job vacancy. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

🏢 Summary: Shift-based Technical Support Engineer role focused on diagnosing and resolving complex production issues in a global SaaS clinical AI platform. The position acts as a bridge between customers and engineering, owning customer-impacting incidents, troubleshooting distributed systems, and coordinating incident response. Ideal for candidates experienced in SQL-driven investigations, production environments, and cross-team technical collaboration. 🗂️ Requirements: 2+ years in Technical Support, Production Support, Technical Operations, or similar customer-facing technical role, Strong troubleshooting and analytical skills in production environments, Proficiency in SQL for data investigation and root cause analysis, Ability to debug issues across distributed systems and application layers, Experience collaborating with Engineering teams on escalations and resolutions, Ability to handle production incidents, alerts, and time-sensitive customer issues, Willingness to work shift-based schedule including evenings, weekends, and holidays, Ability to conduct live troubleshooting sessions with customers 📃 Skills: SQL, SaaS, REST, APIs, Datadog, Grafana, NewRelic, Python, Bash, AWS, GCP, Azure, Salesforce, Jira, Atlassian, Monday, Slack 🏢 Description: About this role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between customers and internal engineering teams, diagnosing complex technical issues, coordinating production incident response, and ensuring the reliability of the platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This is a shift-based role supporting global customers, including Pacific Time business hours, evenings, weekends, and some holidays. Responsibilities Own Customer Impacting Issues - Serve as the primary technical owner for complex customer issues and escalations. - Investigate and resolve technical problems spanning multiple systems and services. - Provide clear, proactive communication to customers throughout the lifecycle of an issue. Coordinate Production Incident Response - Monitor and triage production alerts impacting customers or system reliability. - Coordinate incident response efforts across engineering and internal teams. - Ensure incidents are properly documented, communicated, and followed through to resolution. Troubleshoot Systems and Data - Diagnose issues using logs, system metrics, and SQL queries. - Analyze system behavior to identify root causes of production problems. - Escalate and partner with engineering teams to drive long-term fixes. Improve Reliability and Operational Excellence - Develop and maintain troubleshooting documentation, runbooks, and operational processes. - Identify recurring patterns and contribute to systemic improvements. - Help strengthen incident response and operational best practices as the organization scales. Enable the Broader Support Team - Share technical insights and best practices with colleagues. - Act as a technical resource within the Support organization. Impact You'll Have - Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues. - Serve as a bridge between customers and engineering, bringing technical insight and production context to accelerate resolutions. - Strengthen production support capabilities by improving troubleshooting processes, documentation, and incident response practices. - Help scale a modern Support organization, contributing ideas that improve detection, investigation, and resolution of issues. Requirements - Exceptional communication skills with a customer-first mindset. - Ability to conduct remote troubleshooting sessions with customers. - 2+ years of experience in Technical Support, Production Support, Technical Operations, or similar role. - Strong troubleshooting and analytical skills. - Proficiency in SQL for production data investigation and root cause analysis. - Ability to debug distributed systems and application layers. - Experience partnering with Engineering teams to drive timely resolutions. - Comfort operating in fast-paced production environments handling incidents and alerts. Nice to Have - Experience with incident response, production alerting, or on-call rotations. - Familiarity with observability, monitoring, and debugging tools. - Experience supporting SaaS or cloud-based platforms. - Working knowledge of tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack. Bonus - Experience debugging API integrations, REST endpoints, request/response payloads, and authentication mechanisms. - Experience analyzing application logs, system metrics, and traces. - Familiarity with Datadog, Grafana, or New Relic. - Basic scripting or automation skills (Python, Bash, or similar). - Exposure to cloud platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure. What We Offer - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with team needs. - 401(k) plan with company match, life insurance, and long- and short-term disability coverage. - Opportunity to directly improve medical care and patient outcomes.

🏢 Summary: Shift-based Technical Support Engineer role focused on diagnosing and resolving complex production issues in a SaaS clinical AI platform, acting as the bridge between customers and engineering. The position involves incident response, system troubleshooting, SQL-based investigations, and improving operational reliability for global customers. Ideal for candidates experienced in production support within fast-paced, cloud-based environments. 🗂️ Requirements: 2+ years in Technical Support, Production Support, Technical Operations, or similar customer-facing technical role, Strong troubleshooting and analytical skills in complex production environments, Proficiency in SQL for data investigation and root cause analysis, Ability to analyze distributed systems and application layers, Experience collaborating with Engineering teams on escalations and resolutions, Experience handling production incidents, alerts, and customer-impacting issues, Availability for shift-based work including evenings, weekends, and holidays 📃 Skills: SQL, SaaS, REST, API, Datadog, Grafana, NewRelic, Python, Bash, AWS, GCP, Azure, Salesforce, Jira, Atlassian, Monday.com, Slack 🏢 Description: About this role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between our customers and internal engineering teams diagnosing complex technical issues, coordinating production incident response, and helping ensure the reliability of our platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This role is ideal for someone who enjoys deep technical troubleshooting, working directly with production systems, and advocating for customers, while building strong expertise in a fast-paced SaaS environment. This is a shift-based role supporting our global customers, which may include Pacific Time business hours, evenings, weekends, and some holidays. Responsibilities Own Customer Impacting Issues Serve as the primary technical owner for complex customer issues and escalations. Investigate and resolve technical problems spanning multiple systems and services. Provide clear, proactive communication to customers throughout the lifecycle of an issue. Coordinate Production Incident Response Monitor and triage production alerts impacting customers or system reliability. Coordinate incident response efforts across engineering and internal teams. Ensure incidents are properly documented, communicated, and followed through to resolution. Troubleshoot Systems and Data Diagnose issues using logs, system metrics, and SQL queries. Analyze system behavior to identify root causes of production problems. Escalate and partner with engineering teams to drive long-term fixes. Improve Reliability and Operational Excellence Develop and maintain troubleshooting documentation, runbooks, and operational processes. Identify recurring patterns and contribute to systemic improvements. Help strengthen incident response and operational best practices as the organization scales. Enable the Broader Support Team Share technical insights and best practices with colleagues. Act as a technical resource within the Support organization. Impact You'll Have Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues. Serve as a critical bridge between customers and engineering, bringing technical insight and real-world production context to accelerate resolutions. Strengthen our production support capabilities by improving troubleshooting processes, documentation, and incident response practices. Help scale a modern, high-impact Support organization, contributing ideas that improve how we detect, investigate, and resolve issues as the company grows. Requirements Exceptional communication skills with a customer-first mindset, capable of translating complex technical issues into clear and actionable insights. A demonstrated ability to get on a call or have a remote session with a customer during less-than-optimal times, to troubleshoot and put them at ease. 2+ years of experience in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role. Strong troubleshooting and analytical skills, with the ability to quickly diagnose and resolve complex technical issues. Proficiency in SQL for data investigation, troubleshooting, and root cause analysis within production environments. Ability to analyze system behavior, investigate anomalies, and debug issues across distributed systems and application layers. Experience partnering closely with Engineering teams to escalate issues, provide technical context, and drive timely resolution. Comfortable operating in fast-paced production environments, including handling incidents, alerts, and time-sensitive customer-impacting issues. Nice to Have Experience participating in incident response, production alerting, or on-call rotations in a live production environment. Familiarity with observability, monitoring, and debugging tools used to investigate system performance and reliability issues. Experience supporting or operating within SaaS or cloud-based platforms. Working knowledge of support, collaboration, and ticketing tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack. Bonus Experience debugging API integrations, working with REST endpoints, request/response payloads, and authentication mechanisms. Comfort analyzing application logs, system metrics, and traces to diagnose production issues. Familiarity with modern observability and monitoring platforms such as Datadog, Grafana, or New Relic. Basic scripting or automation skills (Python, Bash, or similar) to streamline investigations or repetitive support workflows. Exposure to cloud infrastructure platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure. What we offer: A range of medical, dental and vision benefits Stock options for all full-time employees Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met. A 401(k) plan with company match, life insurance, plus long- and short-term disability The opportunity to directly improve medical care and impact patient outcomes Aidoc is deeply committed to creating an inclusive workplace, and to the principle of equal opportunity for all individuals. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.

🏢 Summary: Entry-level Product Analyst role supporting product management by defining requirements, creating user stories, and participating in Agile software development processes within a healthcare IT environment. The position involves collaboration with cross-functional teams, product validation, stakeholder communication, and roadmap support. This is an on-site role in Carmel, IN for candidates authorized to work in the U.S. without sponsorship. 🗂️ Requirements: 1–2 years of experience in the Software Development Life Cycle, Experience collaborating with cross-functional teams, Proficiency with Microsoft Office, Understanding of Agile methodology, Strong organizational and time management skills, Strong verbal and written communication skills, Authorization to work in the U.S. without sponsorship 📃 Skills: Agile, Jira, Confluence, Excel, Word, PowerPoint, SDLC 🏢 Description: About the Position Clinical Architecture is seeking an entry level Product Analyst to join the team in the Indianapolis, IN area. The Product Analyst is responsible for supporting the Directors of Product Management in defining requirements and developing user stories. This role will work closely with cross-functional teams throughout the development process and gain hands-on experience in product development, Agile workflows, and stakeholder collaboration. This role is based on-site at the Carmel, IN headquarters, five days a week. While the organization is in-office, flexibility is offered when needed to support work-life balance and business operations. Applicants must be authorized to work in the U.S. without sponsorship. Responsibilities - Collaborate with Directors of Product Management to evaluate input from multiple stakeholders to develop detailed functional and non-functional requirements - Assist in translating business needs into user stories and acceptance criteria - Participate in product validation, testing support, or user acceptance activities - Participate in Agile processes such as backlog refinement, sprint review, release planning, and daily standups - Assess the impact of changes on upcoming projects and releases - Contribute to establishing the product roadmap and communication with key stakeholders - Monitor and evaluate product progress, identifying risks during the process - Provide support to ensure product documentation is considered at each stage of development Qualifications - 1 to 2 years of experience working in the Software Development Life Cycle - Proficient in teamwork, organizational, and time management skills - Comfortable using Microsoft Office (Excel, Word, PowerPoint) - Willingness to learn and grow in a collaborative team environment Preferred Qualifications - Exposure to tools such as Jira Atlassian, Confluence, or other Agile software - 1 to 2 years in a Product Analyst role or similar role - Healthcare experience or familiarity with healthcare terminology - Familiarity with Agile methodology - Interest in the healthcare industry or familiarity with healthcare terms - Familiarity with Project Management methodology Skills - Demonstrate strong interpersonal skills, including group facilitation and conflict resolution skills - Work efficiently with cross-functional teams - Strong verbal and written communication - Effectively multitask, prioritize, and manage time - Critical thinking and analytical abilities - Tenacity in issue resolution - Accuracy, thoroughness, and attention to detail - Highly organized and motivated - Flexible and adaptable to changing priorities Benefits - Opportunities for learning, development, and growth - Experiences that connect employees with colleagues - A laid-back work environment with thoughtful amenities - Paid Volunteer Time, Paid Holidays & PTO, including a winter break week for full-time team members - Sabbatical opportunities for tenured team members - Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees - Maternity and Parental leave benefits - Employer paid Short-term Disability & Long-term Disability - Health and Wellness incentives - 401k Matching

🏢 Summary: Customer Support Agent role supporting existing insurance policyholders by handling inbound calls, processing policy changes, and answering coverage-related questions. The position focuses on customer retention and service within a fast-growing fintech app, with remote work options and licensing support provided. 🗂️ Requirements: 2+ years call center experience, Ability to handle inbound customer calls, Experience processing service requests and policy changes, Ability to multitask and manage competing priorities, Willingness to obtain P&C license within 60 days 📃 Skills: CallCenter, CustomerSupport, Insurance, PolicyProcessing, Multitasking, InboundCalls, PCLicense 🏢 Description: About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S. We are looking for a Customer Support Agent to join our growing team. In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of our 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. How you will make an impact: - Respond to inbound calls from existing customers - Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. - Help customers with questions regarding existing insurance policies, including coverages and policy benefits, and make changes to existing policies - Work to retain policyholders by actively finding solutions for customers who are at risk of cancellation Who you are: - Able to multitask and manage multiple competing priorities - Passionate about helping others - 2+ years of experience working in a call center environment Compensation and perks: - Hourly wage: $19.00 - $21.00 - P&C license paid for (expected within 60 days after starting) - Medical, dental, vision insurance, 401K match - Ability to work remotely (work equipment provided) - Ongoing training and mentorship from leadership team - Flexible scheduling options: 5-day, 8-hour schedule or 4-day, 10-hour workweek - Comprehensive benefits package including health, dental, vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, wellness benefits, and potential equity opportunities Equal Employment Opportunity: We are proud to be an Equal Employment Opportunity employer and prohibit discrimination based on legally protected characteristics. Reasonable accommodations are available for individuals with disabilities during the job application process.

🏢 Summary: Offer for an experienced Manual QA to test complex web applications in the iGaming industry, focusing on quality assurance, UI verification, API testing, and cross-browser compatibility. The role involves creating test scenarios from scratch, performing functional and regression testing, and collaborating closely with development teams in a fully remote environment. 🗂️ Requirements: Minimum 3 years of experience as Manual QA / Tester, Strong experience in testing web applications on desktop and mobile devices, Practical experience in API testing using Postman, Ability to create and maintain test cases and test scenarios, Experience with HTML inspection tools (DevTools), Experience with cross-browser testing tools (e.g. BrowserStack), Practical knowledge of Figma for UI verification, Experience in UI testing and Pixel Perfect validation, Availability to respond to critical incidents outside standard working hours 📃 Skills: Postman, DevTools, BrowserStack, Figma, HTML, API, Scrum, Agile, SQL, MySQL, Jira, Asana, Slack 🏢 Description: O roli Dołączysz do dynamicznego zespołu rozwijającego nowoczesne aplikacje internetowe w szybko rosnącej branży iGaming. Nasze platformy cechuje wysoka złożoność i konieczność zapewnienia skalowalności, bezpieczeństwa i niezawodności w środowisku o wysokiej dynamice zmian. To praca skoncentrowana na jakości produktu, w której Twoja uwaga na detale i umiejętność tworzenia solidnej dokumentacji testowej będą kluczowe. To praca, w której będziesz miał/a realny wpływ na procesy testowania, z możliwością tworzenia ich od podstaw w bliskiej współpracy z zespołami deweloperskimi. Nasze projekty bazują na technologiach Vue, Node.js, PHP, React. Dołączysz do zespołu, w którym cenimy proaktywne podejście i zaangażowanie w produkt. W naszej firmie czeka na Ciebie: Udział w procesach testowania aplikacji internetowych, w oparciu o samodzielnie tworzone scenariusze testowe, w tym testy end-to-end we współpracy z testerami automatycznymi. Testowanie zgodności przeglądarek (cross-browser) oraz responsywności aplikacji na urządzeniach desktopowych i mobilnych przy użyciu dedykowanych platform. Tworzenie pełnej dokumentacji testowej: analiza wymagań, rozbijanie na przypadki testowe oraz tworzenie dokładnych raportów błędów. Weryfikowanie wdrożonego interfejsu z projektem graficznym (testy UI) Wspieranie programistów w trakcie rozwoju oprogramowania poprzez kompleksowe testy funkcjonalne i regresyjne – dbamy o to, aby nowe wdrożenia nie psuły działania pozostałych modułów całej aplikacji (wsparcie automatycznej regresji testami manualnymi) Wsparcie zespołu w procesie wdrażania nowych pracowników. Testowanie API (Postman) i dbanie o jakość architektury klient-serwer. Wsparcie działu supportu w rozwiązywaniu trudnych przypadków (bez kontaktu z klientem). Ciągłe doskonalenie procesów testowania aplikacji. Nasze oczekiwania: Minimum 3 lata doświadczenia w pracy jako Manual QA / Tester. Bardzo dobra umiejętność testowania aplikacji internetowych, w tym na urządzeniach mobilnych i desktopowych. Praktyczna umiejętność testowania API (np. Postman). Umiejętność tworzenia i utrzymywania przypadków testowych (test cases) oraz scenariuszy testowych. Praktyczna znajomość narzędzi do inspekcji elementów HTML (DevTools) oraz testowania przeglądarek (np. BrowserStack). Praktyczna znajomość narzędzi do projektowania interfejsów, ze szczególnym uwzględnieniem Figmy. Wysoka dbałość o detale (tzw. "oko do szczegółów") i umiejętność weryfikacji wdrożonego interfejsu z projektem graficznym (testy UI/ weryfikacja "Pixel Perfect"). Proaktywne podejście, samodzielność, nastawienie na rezultat, logiczne myślenie i umiejętność brania odpowiedzialności za powierzone zadania. Gotowość do reagowania w sytuacjach krytycznych poza standardowymi godzinami pracy (każda godzina awaryjna wynagradzana zgodnie z wewnętrznymi ustaleniami) Mile widziane: Doświadczenie w realizacji projektów w zwinnym trybie wytwarzania oprogramowania (Scrum, Agile) Znajomość architektury klient-serwer oraz podstaw SQL/MySQL. Doświadczenie w pracy z narzędziami takimi jak Jira, Asana, Slack. Doświadczenie w branży iGamingowej, loteryjnej lub hazardowej (gambling industry). Zrozumienie podstawowych zasad UX (User Experience) oraz gotowość do zgłaszania uwag z perspektywy końcowego użytkownika Umiejętność pracy zespołowej. Z naszej strony możesz liczyć na: Wynagrodzenie 7000-11000 zł netto na umowie B2B (w zależności od umiejętności i doświadczenia). 2-miesięczny okres próbny, następnie umowa na czas nieokreślony. Pracę w pełni zdalną. Laptop Macbook. Dofinansowanie do Home office - zadbamy o to, abyś miał wygodne stanowisko pracy. Premie za wyniki i zaangażowanie. Budżet szkoleniowy - zależy nam na tym, abyś się rozwijał/a. Możliwość udziału w konferencjach i wyjazdach służbowych - udział jest dobrowolny, a firma pokrywa koszty. Kultura organizacyjna: jesteśmy innowacyjną i dynamiczną firmą, w której Twój rozwój nie napotyka żadnych ograniczeń – to Ty decydujesz, jak daleko chcesz zajść. Płatny urlop (20 dni) oraz dni ustawowo wolne od pracy. Mamy stały rytm dnia, natomiast nie ma problemu, abyś w trakcie zrobił/a sobie dłuższą przerwę na trening, lekarza lub inne zobowiązania. Nauka języka angielskiego z native speakerem.. Multisport. Kompleksowe wsparcie psychologiczne dostępne dla każdego pracownika - Twoje zdrowie i dobrostan są dla nas priorytetem. Program poleceń pracowników. Otwartość na Twoje pomysły – jeśli brakuje Ci jakiegoś benefitu, jesteśmy gotowi go rozważyć. Jak wygląda proces rekrutacji? Analiza CV. Krótka rozmowa z Hr (około 15 min): aby poznać wzajemne oczekiwania. Zadanie rekrutacyjne: Przetestowanie demo aplikacji i przygotowanie listy błędów i uwag. Spotkanie rekrutacyjne (około 60 min): Zapytamy o Twoje doświadczenie zawodowe oraz umiejętności. Witamy na pokładzie! 🚀 Brzmi jak wyzwanie dla Ciebie? Aplikuj już teraz i dołącz do nas, aby dbać o najwyższą jakość aplikacji dla milionów użytkowników na całym świecie!

🏢 Summary: Manual QA role focused on testing complex web applications in the iGaming industry, with strong emphasis on quality, scalability and UI precision. The position involves creating and executing test scenarios, API testing, cross-browser and responsive testing, and close collaboration with development teams. You will have real impact on building and improving testing processes in a fully remote environment. 🗂️ Requirements: Minimum 3 years of experience as Manual QA / Tester, Strong experience in testing web applications on desktop and mobile devices, Practical experience in API testing, Ability to create and maintain test cases and test scenarios, Practical knowledge of HTML inspection tools (DevTools), Practical knowledge of browser testing tools (e.g. BrowserStack), Practical knowledge of Figma, High attention to detail and ability to perform UI/Pixel Perfect testing, Willingness to respond in critical situations outside standard working hours 📃 Skills: Postman, DevTools, BrowserStack, Figma, Jira, Asana, Slack, SQL, MySQL, Vue, Node.js, PHP, React 🏢 Description: O roli Dołączysz do dynamicznego zespołu rozwijającego nowoczesne aplikacje internetowe w szybko rosnącej branży iGaming. Nasze platformy cechuje wysoka złożoność i konieczność zapewnienia skalowalności, bezpieczeństwa i niezawodności w środowisku o wysokiej dynamice zmian. To praca skoncentrowana na jakości produktu, w której Twoja uwaga na detale i umiejętność tworzenia solidnej dokumentacji testowej będą kluczowe. To praca, w której będziesz miał/a realny wpływ na procesy testowania, z możliwością tworzenia ich od podstaw w bliskiej współpracy z zespołami deweloperskimi. Nasze projekty bazują na technologiach Vue, Node.js, PHP, React. Dołączysz do zespołu, w którym cenimy proaktywne podejście i zaangażowanie w produkt. W naszej firmie czeka na Ciebie: Udział w procesach testowania aplikacji internetowych, w oparciu o samodzielnie tworzone scenariusze testowe, w tym testy end-to-end we współpracy z testerami automatycznymi. Testowanie zgodności przeglądarek (cross-browser) oraz responsywności aplikacji na urządzeniach desktopowych i mobilnych przy użyciu dedykowanych platform. Tworzenie pełnej dokumentacji testowej: analiza wymagań, rozbijanie na przypadki testowe oraz tworzenie dokładnych raportów błędów. Weryfikowanie wdrożonego interfejsu z projektem graficznym (testy UI) Wspieranie programistów w trakcie rozwoju oprogramowania poprzez kompleksowe testy funkcjonalne i regresyjne – dbamy o to, aby nowe wdrożenia nie psuły działania pozostałych modułów całej aplikacji (wsparcie automatycznej regresji testami manualnymi) Wsparcie zespołu w procesie wdrażania nowych pracowników. Testowanie API (Postman) i dbanie o jakość architektury klient-serwer. Wsparcie działu supportu w rozwiązywaniu trudnych przypadków (bez kontaktu z klientem). Ciągłe doskonalenie procesów testowania aplikacji. Nasze oczekiwania: Minimum 3 lata doświadczenia w pracy jako Manual QA / Tester. Bardzo dobra umiejętność testowania aplikacji internetowych, w tym na urządzeniach mobilnych i desktopowych. Praktyczna umiejętność testowania API (np. Postman). Umiejętność tworzenia i utrzymywania przypadków testowych (test cases) oraz scenariuszy testowych. Praktyczna znajomość narzędzi do inspekcji elementów HTML (DevTools) oraz testowania przeglądarek (np. BrowserStack). Praktyczna znajomość narzędzi do projektowania interfejsów, ze szczególnym uwzględnieniem Figmy. Wysoka dbałość o detale (tzw. "oko do szczegółów") i umiejętność weryfikacji wdrożonego interfejsu z projektem graficznym (testy UI/ weryfikacja "Pixel Perfect"). Proaktywne podejście, samodzielność, nastawienie na rezultat, logiczne myślenie i umiejętność brania odpowiedzialności za powierzone zadania. Gotowość do reagowania w sytuacjach krytycznych poza standardowymi godzinami pracy (każda godzina awaryjna wynagradzana zgodnie z wewnętrznymi ustaleniami) Mile widziane: Doświadczenie w realizacji projektów w zwinnym trybie wytwarzania oprogramowania (Scrum, Agile) Znajomość architektury klient-serwer oraz podstaw SQL/MySQL. Doświadczenie w pracy z narzędziami takimi jak Jira, Asana, Slack. Doświadczenie w branży iGamingowej, loteryjnej lub hazardowej (gambling industry). Zrozumienie podstawowych zasad UX (User Experience) oraz gotowość do zgłaszania uwag z perspektywy końcowego użytkownika Umiejętność pracy zespołowej. Z naszej strony możesz liczyć na: Wynagrodzenie 7000-11000 zł netto na umowie B2B (w zależności od umiejętności i doświadczenia). 2-miesięczny okres próbny, następnie umowa na czas nieokreślony. Pracę w pełni zdalną. Laptop Macbook. Dofinansowanie do Home office - zadbamy o to, abyś miał wygodne stanowisko pracy. Premie za wyniki i zaangażowanie. Budżet szkoleniowy - zależy nam na tym, abyś się rozwijał/a. Możliwość udziału w konferencjach i wyjazdach służbowych - udział jest dobrowolny, a firma pokrywa koszty. Kultura organizacyjna: jesteśmy innowacyjną i dynamiczną firmą, w której Twój rozwój nie napotyka żadnych ograniczeń – to Ty decydujesz, jak daleko chcesz zajść. Płatny urlop (20 dni) oraz dni ustawowo wolne od pracy. Mamy stały rytm dnia, natomiast nie ma problemu, abyś w trakcie zrobił/a sobie dłuższą przerwę na trening, lekarza lub inne zobowiązania. Nauka języka angielskiego z native speakerem.. Multisport. Kompleksowe wsparcie psychologiczne dostępne dla każdego pracownika - Twoje zdrowie i dobrostan są dla nas priorytetem. Program poleceń pracowników. Otwartość na Twoje pomysły – jeśli brakuje Ci jakiegoś benefitu, jesteśmy gotowi go rozważyć. Jak wygląda proces rekrutacji? Analiza CV. Krótka rozmowa z Hr (około 15 min): aby poznać wzajemne oczekiwania. Zadanie rekrutacyjne: Przetestowanie demo aplikacji i przygotowanie listy błędów i uwag. Spotkanie rekrutacyjne (około 60 min): Zapytamy o Twoje doświadczenie zawodowe oraz umiejętności. Witamy na pokładzie! 🚀 Brzmi jak wyzwanie dla Ciebie? Aplikuj już teraz i dołącz do nas, aby dbać o najwyższą jakość aplikacji dla milionów użytkowników na całym świecie!

🏢 Summary: Shift-based Technical Support Engineer role focused on diagnosing and resolving complex production issues in a global SaaS clinical AI platform. The position bridges customers and engineering, leading incident response, troubleshooting distributed systems, and ensuring platform reliability. Ideal for candidates experienced in production support, SQL-based investigation, and working in fast-paced, customer-facing technical environments. 🗂️ Requirements: 2+ years in Technical Support, Production Support, Technical Operations, or similar customer-facing technical role, Strong troubleshooting and analytical skills in production environments, Proficiency in SQL for data investigation and root cause analysis, Ability to analyze system behavior across distributed systems and application layers, Experience collaborating with Engineering teams to escalate and resolve issues, Ability to handle production incidents, alerts, and time-sensitive customer-impacting issues, Availability for shift-based work including evenings, weekends, and holidays, Ability to conduct live troubleshooting sessions with customers 📃 Skills: SQL, APIs, REST, Datadog, Grafana, NewRelic, Python, Bash, AWS, GCP, Azure, Salesforce, Jira, Atlassian, Monday, Slack 🏢 Description: About this role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between our customers and internal engineering teams diagnosing complex technical issues, coordinating production incident response, and helping ensure the reliability of our platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This role is ideal for someone who enjoys deep technical troubleshooting, working directly with production systems, and advocating for customers, while building strong expertise in a fast-paced SaaS environment. This is a shift-based role supporting our global customers, which may include Pacific Time business hours, evenings, weekends, and some holidays. Responsibilities Own Customer Impacting Issues - Serve as the primary technical owner for complex customer issues and escalations. - Investigate and resolve technical problems spanning multiple systems and services. - Provide clear, proactive communication to customers throughout the lifecycle of an issue. Coordinate Production Incident Response - Monitor and triage production alerts impacting customers or system reliability. - Coordinate incident response efforts across engineering and internal teams. - Ensure incidents are properly documented, communicated, and followed through to resolution. Troubleshoot Systems and Data - Diagnose issues using logs, system metrics, and SQL queries. - Analyze system behavior to identify root causes of production problems. - Escalate and partner with engineering teams to drive long-term fixes. Improve Reliability and Operational Excellence - Develop and maintain troubleshooting documentation, runbooks, and operational processes. - Identify recurring patterns and contribute to systemic improvements. - Help strengthen incident response and operational best practices as the organization scales. Enable the Broader Support Team - Share technical insights and best practices with colleagues. - Act as a technical resource within the Support organization. Impact You'll Have - Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues. - Serve as a critical bridge between customers and engineering, bringing technical insight and real-world production context to accelerate resolutions. - Strengthen our production support capabilities by improving troubleshooting processes, documentation, and incident response practices. - Help scale a modern, high-impact Support organization, contributing ideas that improve how we detect, investigate, and resolve issues as the company grows. Requirements - Exceptional communication skills with a customer-first mindset, capable of translating complex technical issues into clear and actionable insights. - A demonstrated ability to get on a call or have a remote session with a customer during less-than-optimal times, to troubleshoot and put them at ease. - 2+ years of experience in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role. - Strong troubleshooting and analytical skills, with the ability to quickly diagnose and resolve complex technical issues. - Proficiency in SQL for data investigation, troubleshooting, and root cause analysis within production environments. - Ability to analyze system behavior, investigate anomalies, and debug issues across distributed systems and application layers. - Experience partnering closely with Engineering teams to escalate issues, provide technical context, and drive timely resolution. - Comfortable operating in fast-paced production environments, including handling incidents, alerts, and time-sensitive customer-impacting issues. Nice to Have - Experience participating in incident response, production alerting, or on-call rotations in a live production environment. - Familiarity with observability, monitoring, and debugging tools used to investigate system performance and reliability issues. - Experience supporting or operating within SaaS or cloud-based platforms. - Working knowledge of support, collaboration, and ticketing tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack. Bonus - Experience debugging API integrations, working with REST endpoints, request/response payloads, and authentication mechanisms. - Comfort analyzing application logs, system metrics, and traces to diagnose production issues. - Familiarity with modern observability and monitoring platforms such as Datadog, Grafana, or New Relic. - Basic scripting or automation skills (Python, Bash, or similar) to streamline investigations or repetitive support workflows. - Exposure to cloud infrastructure platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure. What we offer: - A range of medical, dental and vision benefits - Stock options for all full-time employees - Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met. - A 401(k) plan with company match, life insurance, plus long- and short-term disability - The opportunity to directly improve medical care and impact patient outcomes