Support Analyst

🏢 Summary: The Support Specialist role focuses on delivering high-quality customer support to partner schools and fans, troubleshooting software issues, and collaborating with cross-functional teams. The position involves handling customer inquiries across multiple channels, escalating technical issues, and maintaining knowledge base content. It is suited for candidates with software support experience who thrive in fast-paced environments and are passionate about customer success. 🗂️ Requirements: 1+ year of software application customer service or support experience, Ability to troubleshoot software application errors and recreate issues, Ability to communicate via email, phone, and chat, Ability to escalate technical issues clearly and accurately, Flexibility to work occasional weekends or late shifts, Strong time management and prioritization skills, Excellent written and verbal communication skills 📃 Skills: Troubleshooting, CustomerSupport, SoftwareApplications, KnowledgeBase, Email, Phone, Chat 🏢 Description: PlayOn! Sports is looking for a Support Specialist to join its School Support team. As a Support Specialist, you will be responsible for delivering effortless customer service and support to partner schools and fans, while working closely with cross-functional departments. The outcomes you'll deliver Provide exceptional support to internal and external customers Focus productivity by being intentional Take steps to grow professionally In this role, you can expect to • Interact with customers via email, phone and chat to proficiently and consistently handle any requests and troubleshoot issues • Quickly identify and clearly communicate escalated customer needs to technical support staff and communicate case details to customers and/or management • Maintain a high customer satisfaction with primary focus on providing the best customer experience to fans and partner schools • Author, edit and publish quality Knowledge base content to improve customer self-service resources To thrive in this role, you have • Over a year of software application customer service or support experience required • Flexibility to occasionally work weekends or a late shift • Preferred Bachelor’s degree in marketing, sales, communication or related field (Not required) • Excellent troubleshooting skills, including research on software application errors and issue re-creation • Strong ability to prioritize and manage time efficiently • Extremely motivated individual who is passionate about helping customers achieve success • Exceptional written and verbal communication skills • High-level performer who excels in both a team and individual environment • Possess natural curiosity and have an affinity for creative problem-solving • Candidates should also thrive in a fast-paced environment and be able to take on new responsibilities quickly and easily The Benefits We Offer Multiple medical insurance plans to choose from Dental, vision life and disability insurance Employee Emergency Fund Company equity (stock options) Open PTO policy 401K plan with company match Hybrid/flexible work environment Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.

🏢 Summary: The offer is for an experienced Executive Assistant to support multiple C-Suite executives in a fast-paced, growth-stage environment. The role focuses on managing complex calendars, coordinating travel and meetings, preparing materials, and serving as a trusted partner to ensure executives are aligned with strategic priorities. It requires strong judgment, discretion, and the ability to operate cross-functionally with senior leaders and external stakeholders. 🗂️ Requirements: Minimum 5 years of Executive Assistant experience in a fast-paced, growth-stage organization, Direct experience supporting C-Suite executives, Ability to manage complex calendars across multiple time zones, Experience coordinating executive travel, meetings, offsites, and board-related activities, Experience handling sensitive and confidential information with discretion, Strong organizational and multitasking skills, Ability to track action items, expenses, and commitments accurately, Comfort working in ambiguous and rapidly changing environments 📃 Skills: CalendarManagement, TravelCoordination, MeetingCoordination, ExpenseReporting, TimeManagement, Documentation, Communication, ProjectManagement 🏢 Description: PlayOn is looking for a highly organized, proactive, and trusted Executive Assistant to support several C-Suite executives. This role will steward executives’ time, priorities, and attention by ensuring they are well-prepared, well-positioned, and focused on the work that matters most. Partnering closely with the Executive Assistant to the CEO, this Executive Assistant will manage complex schedules, manage travel, coordinate communications, and anticipate needs, while operating cross-functionally with senior leaders and external stakeholders. The Outcomes You’ll Deliver - Executives whose time and attention are aligned to the company’s highest priorities - Clear, well-managed calendars, meetings, and communications that enable effective decision-making - Strong preparation and follow-through for internal and external meetings - Smooth coordination across the C-Suite, senior leaders, and key external partners - A trusted partnership built on anticipation, discretion, and sound judgment - A professional brand suited to the executive suite that you’re managing In this role, you can expect to - Own and manage complex calendars across multiple time zones - Protect and promote the executive brand internally and externally - Act as a steward of executive time and attention - Proactively prepare leaders for meetings, including agendas, background materials, talking points, and follow-ups - Coordinate events with internal and external stakeholders - Coordinate logistics for meetings, offsites, board-related activities, and travel - Serve as a key point of contact between executives, senior leaders, board members, and external stakeholders - Track action items, commitments, travel arrangements, and expense reports - Anticipate challenges, flag risks, and solve problems before they escalate - Handle sensitive and confidential information with discretion and professionalism - Support special projects and strategic initiatives as needed To thrive in this role, you have - Demonstrated experience displaying exceptional judgment, discretion, and emotional intelligence - Minimum 5 years’ experience providing Executive Assistant support in a fast-paced, growth-stage organization with direct experience supporting the C-Suite and interacting with other executives - Strong organizational skills and ability to manage competing priorities - Proactive approach and ability to anticipate needs - Comfort working in ambiguous situations - Excellent strategic communication skills - Ability to ask clarifying questions and protect executive focus - Passion for operating in an environment where priorities evolve - Service-oriented mindset while operating as a true business partner The Benefits We Offer - Multiple medical insurance plans to choose from - Dental, vision, life and disability insurance - Employee Emergency Fund - Company equity (stock options) - Open PTO policy - 401K plan with company match - Hybrid/flexible work environment Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.

🏢 Summary: Part-time District Data Entry Specialist responsible for same-day, high-accuracy entry of school events into GoFan HQ, including manual creation and CSV imports. The role focuses on maintaining strict data quality standards, validating event details, and coordinating with internal teams to ensure timely and error-free event publishing. This position requires strong technical proficiency with web-based tools, spreadsheets, and AI-assisted data processing. 🗂️ Requirements: Availability to work 27.5 hours per week, Monday through Friday within 9:00 AM – 5:00 PM EST window, Same-day, error-free data entry of event requests, Experience with web-based platforms, Proficiency in Google Sheets or Microsoft Excel, Ability to prepare and process CSV imports, Ability to self-review and validate data for accuracy and completeness, Experience managing and prioritizing a queue of requests, Clear written communication with internal teams 📃 Skills: GoFan, CSV, GoogleSheets, Excel, AI, ChatGPT, Claude, DataEntry, WebPlatforms 🏢 Description: We are seeking a detail-oriented and reliable District Data Entry Specialist to join our team on a part-time basis (27.5 hours per week, Monday through Friday). Shifts are 5.5 paid hours per day (plus a 30-minute unpaid lunch) and are assigned within the window of 9:00 AM - 5:00 PM EST; specific shift times may vary by assignment). This role is dedicated to accurately and promptly entering school events into GoFan HQ and via CSV imports based on incoming requests routed through our Customer Success and Support teams. Same-day entry and unwavering accuracy are the core expectations, as every event directly impacts school revenue, performance, and how schools are perceived within their communities. The Outcomes You’ll Deliver • Same-Day, Accurate Event Entry: Every event request received through Customer Success and Support is entered in GoFan HQ or processed via CSV import the same business day, fully reflecting each school’s specifications without error. • High-Quality Data Standards: Event records are consistently complete, correctly formatted, and self-reviewed before submission, minimizing downstream errors that affect ticketing availability, school revenue, or a school’s standing in their community. • Organized Request Management: Incoming event requests are tracked and processed systematically so no request is missed, duplicated, or left unresolved. • Proactive Issue Resolution: Unclear or incomplete request details are flagged immediately to the appropriate Customer Success or Support team member so issues are resolved without delaying entry. In this role, you can expect to Event Entry: • Create events manually in GoFan HQ based on specifications provided by schools via Customer Success and Support teams. • Process bulk event uploads via CSV import when applicable. • Validate all event details (dates, times, sport or activity type, ticketing structure, pricing, and event name) against school requirements prior to submission. • Correct and resubmit entries promptly based on feedback from internal teams. Quality Assurance: • Self-review every entry for completeness and accuracy before finalizing. • Adhere to established data entry standards and formatting guidelines. • Identify and resolve discrepancies or gaps in request information before proceeding with entry. Request Coordination: • Monitor and manage an ongoing queue of incoming event entry requests throughout the workday. • Communicate promptly with Customer Success and Support teams when requests are unclear or missing required details. • Prioritize same-day processing to ensure school events are live when needed. Tracking and Accountability: • Maintain a daily log of completed entries and open requests. • Proactively surface any backlog risks or volume spikes to your supervisor. To thrive in this role, you have Attention to Detail: • Exceptional accuracy in data entry with a zero-tolerance mindset for errors that impact school revenue or community events. • Consistent quality and care even across high-volume, repetitive tasks. Organizational Skills: • Ability to manage a queue of incoming requests and process them in a timely, systematic manner. • Self-directed with strong time management skills to work independently within a defined part-time schedule. Technical Proficiency: • Comfortable working in web-based platforms; prior experience with GoFan HQ or similar event management tools is a plus. • Familiarity with CSV file preparation and data import processes preferred. • Proficiency in Google Sheets or Microsoft Excel for organizing and formatting data. • Comfort using AI tools (e.g., ChatGPT, Claude, or similar) to efficiently interpret and process complex or inconsistently formatted schedules arriving from schools. Communication Skills: • Clear, timely written communication with internal teams when clarification is needed on a request. • Comfort asking questions rather than making assumptions, because accuracy always comes first. Why You'll Love Working Here Product, potential, and people. We’re a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions. This is a growth-stage company, meaning your contributions have real impact. You’ll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve. Our culture is built on accountability, collaboration, growth, and fairness. We don’t just show up—we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what’s right even when it’s hard. Together, we strive to be better every day—because we know that’s how we win as a team. The Benefits We Offer • Multiple medical insurance plans to choose from • Dental, vision, life and disability insurance • Employee Emergency Fund • Company equity (stock options) • Open PTO policy • 401K plan with company match • Hybrid/flexible work environment Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.

🏢 Summary: Own and drive the CRM product roadmap within the Player Experience domain, focusing on CRM automation, customer communications, and UX improvements. Collaborate with cross-functional teams to deliver data-driven enhancements aligned with business goals and regulatory standards. Lead user story definition, roadmap communication, and CRM journey optimization across international markets. 🗂️ Requirements: Minimum 3 years Product Ownership experience, Experience with B2C customer-facing products, Hands-on experience managing CRM platforms, Strong understanding of UX principles, Ability to analyse quantitative and qualitative data, Experience working with cross-functional development teams, Fluent English communication skills, Technical understanding of system integrations 📃 Skills: CRM, MarTech, UX, Roadmapping, Agile, Analytics, Data, UserStories, AcceptanceCriteria, Integrations, Xtremepush, iGaming 🏢 Description: Description Are you a data-driven Product Owner with a passion for CRM automation and MarTech? As part of our Player Experience Product Area, you will own your domain. Responsibilities: Take full ownership of the CRM’s quarterly product roadmap, setting clear priorities and driving maximum value for the business, ensuring alignment with regulatory requirements and global best practices. Work closely with your dedicated cross-functional development team to drive the evolutions of your domain to improve customer communications and deliver a seamless and hassle-free user experience (UX). Define and document high-quality User Stories and Acceptance Criteria in collaboration with stakeholders and the Design team. Actively participate in ceremonies and work closely with your squad and other departments to refine processes. Stay ahead of market trends by analysing quantitative and qualitative user data to validate your product strategy. Partner with other Product Owners and internal departments to align on a unified company vision and project goals. Provide regular updates on the product roadmap, lead demo/feedback sessions, and manage delivery expectations across the organization. Map the CRM player journey and on-site communications in collaboration with stakeholders and your squad, to elevate the overall player experience. About you: Minimum of 3 years of Product Ownership experience, ideally within B2C customer-facing products. Solid grasp of UX and a track record of managing CRM platforms across diverse markets or industries. Speak and Write fluently in English who thrives in international, multicultural environments. Able to bridge the gap between technical squads and business stakeholders with ease and excellent presentation skills. Possess a solution-focused mindset and rely on quantitative and qualitative data to make informed decisions and drive product value. Previous experience in Online Betting/Igaming and hands-on familiarity with Xtremepush would be an advantage. Technical understanding to speak the language of developers and navigate complex integrations comfortably would be an advantage. So what can you expect from ComeOn as a place of work? A competitive remuneration package inc. a company bonus scheme! Fantastic quarterly team events and weekly company events A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!) On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere + Local benefits A Bit About ComeOn Group We’re a global iGaming business, home to a portfolio of exciting casino and sportsbook brands across various international markets. With 500+ talented employees across 7 locations, we’re committed to creating safe, innovative, and fun experiences for our players. We’re proud to be a diverse team and an equal opportunity employer. All applications are considered fairly and with respect. Want to know more about us? Just visit our website http://www.comeon-group.com/ or any of our social media channels to take a deep dive into our culture!

🏢 Summary: Mid-level Applications Support Analyst role focused on end-to-end technical and business support for financial applications, ensuring stability, issue resolution, and smooth release management. The position involves acting as a liaison between business users and technology teams, driving system improvements, and supporting risk and compliance standards. The role contributes directly to operational resilience and application reliability within a financial services environment. 🗂️ Requirements: 2-5 years experience in application support or similar role, Knowledge of application support procedures and concepts, Experience with problem and issue tracking tools, Ability to analyze complex issues using multiple data sources, Basic understanding of financial markets and products, Experience participating in application release lifecycle activities, Ability to assess risk and ensure regulatory compliance, Bachelor’s degree or equivalent experience 📃 Skills: ApplicationSupport, ReleaseManagement, IncidentManagement, ProblemManagement, DataAnalysis, RiskManagement, Compliance, FinancialMarkets, Testing, Documentation 🏢 Description: The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. Responsibilities: Provides End-to-End Application Support: Offers technical and business support for Citi applications, managing user issues from initial query through to long-term remediation with technology partners. Acts as a Central Liaison: Serves as a critical communication bridge between business users (including traders), internal technology groups, and external vendors to ensure alignment and resolve issues. Manages Application Release Cycle: Actively participates in the full application release lifecycle, including testing, production deployment, and post-release validation to ensure seamless transitions. Drives Proactive System Improvements: Analyzes applications to identify risks, vulnerabilities, and security issues, and collaborates with development teams to prioritize bug fixes and enhance stability. Owns Strategic Support Projects: Takes ownership of key support-driven projects focused on improving application stability, efficiency, and overall effectiveness. Upholds Risk Management and Compliance: Assesses risk in all business decisions, ensuring strict compliance with laws, regulations, and company policy to safeguard the firm, its clients, and its assets. Serves as a Subject Matter Expert (SME): Acts as a go-to expert on the applications for senior stakeholders and other team members, providing guidance and sharing in-depth knowledge. Ensures Operational Resilience: Contributes to business continuity by participating in disaster recovery tests and developing and maintaining comprehensive technical support documentation. Qualifications: Experience: 2-5 years of relevant experience in a similar role. Technical Foundation: Basic knowledge of application support procedures, concepts, and experience with problem/issue tracking tools. Financial Acumen: A basic understanding of financial markets, products, and the business's technology strategy. Communication Skills: Strong communication, customer service, and diplomacy skills to effectively persuade, influence, and exchange information with stakeholders. Analytical Skills: The ability to evaluate complex situations using multiple sources of information to make judgments and solve problems. Process Improvement Interest: Experience or a demonstrated interest in participating in process improvements and the standardization of procedures. Teamwork and Organization: A good team player with the ability to plan and organize their workload and effectively share information with others. Education: Bachelor’s/University degree or equivalent experience. What we can offer you: By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include: Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program) Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates Employee Assistance Program financed by Employer Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave) Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events. Additional day off for volunteering Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform. Opportunity to receive an annual discretionary incentive award Special offers and discounts for employees Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract: https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. #LI-KK1 ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location Full Time Salary Range: 120 200,00 zł - 190 000,00 zł ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. ------------------------------------------------------ This job opening is for an existing job vacancy. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

🏢 Summary: The Client Success Manager role focuses on managing and supporting healthcare clients using EDI and revenue cycle management solutions, acting as the primary escalation point and ensuring successful onboarding, issue resolution, and retention. The position involves troubleshooting claims and data issues, collaborating cross-functionally, and maintaining accurate reporting in Salesforce. It requires strong expertise in healthcare EDI standards, billing processes, and client account management. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent experience, 2+ years of experience in account management or customer support within healthcare EDI, Deep understanding of EDI standards and protocols, Knowledge of healthcare billing and claims processes, Ability to manage client escalations and resolve transaction issues, Willingness to travel up to 20% 📃 Skills: EDI, Salesforce, Healthcare, Billing, Claims, RevenueCycle, Cloud, CRM 🏢 Description: About the Role We’re looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. The role serves as the primary escalation point for assigned clients, collaborates with Sales Account Management on communications and projects, oversees implementations and solutions, provides proactive support, resolves issues, and drives client retention. What You’ll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific business operations. - Serve as the primary escalation point for providers, addressing inquiries, concerns, and requests professionally. - Conduct proactive client outreach based on schedules outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless transition for clients. - Partner with the Learning Experience team to ensure clients have access to necessary training resources. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of client interactions and issue resolutions. Collaboration and Cross-Functional Teamwork - Collaborate with IT/Engineering, Sales, compliance, and client support teams to deliver comprehensive solutions and resolve issues. - Contribute to the development and improvement of internal systems, processes, and products. What You’ll Need - Bachelor’s degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience and/or training in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices. - Familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems. Travel Requirements - Up to 20% travel for client meetings, team gatherings, or company events. Pay Transparency Compensation may vary based on skills, experience, and location. Employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, and paid time off. Salary range: $55,000—$65,000 USD. EEO Note The company is an Equal Opportunity Employer and does not discriminate on the basis of legally protected characteristics.

🏢 Summary: Client Success Manager role focused on supporting healthcare clients using EDI and revenue cycle management tools, acting as the primary escalation point and driving successful onboarding, issue resolution, and retention. The position involves troubleshooting claims and data issues, collaborating with cross-functional teams, and maintaining accurate reporting in Salesforce. Ideal candidates have healthcare EDI experience and a strong understanding of billing and claims processes. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent experience, 2+ years of experience in account management or customer support within healthcare EDI, Deep understanding of EDI standards and protocols, Strong knowledge of healthcare billing and claims processes, Ability to troubleshoot rejected claims and data discrepancies, Experience using Salesforce for documentation and reporting, Willingness to travel up to 20% 📃 Skills: EDI, Healthcare, Billing, Claims, Salesforce, CRM, RevenueCycle, DataAnalysis, Troubleshooting 🏢 Description: About the Role We're looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. This position serves as the primary escalation point for their assigned clients, collaborates with the Sales Account Management team on communications and projects, oversees implementations and solutions, provides proactive support and resolves issues, and drives client retention. What You'll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific nuances in conducting business each day. - Serve as the primary escalation point for providers, promptly addressing their inquiries, concerns, and requests with the highest level of professionalism. - Conduct proactive client outreach based on the schedule outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless transition for clients. - Partner with the Learning Experience team to ensure clients have access to all training resources necessary to perform at an optimal level. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing their processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of interactions with clients and issue resolutions. Collaboration and Cross-Functional Teamwork - Collaborate with internal teams, including IT/Engineering, Sales, compliance, and client support, to deliver comprehensive solutions and resolve client issues. - Contribute to the development and improvement of both internal systems and processes as well as products. What You'll Need - Bachelor's degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience and/or training in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices, and familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems is a plus. Travel Requirements - This role requires up to 20% of travel, which may include client meetings, team gatherings, or company events. Travel will typically be scheduled in advance and supported by the company. Pay Transparency Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. $55,000—$65,000 USD Why You'll Love Working at Office Ally At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We're driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an employee, you'll be at the heart of efforts to deliver exceptional service and software solutions to clients in the healthcare space. EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

🏢 Summary: The offer is for a Client Success Manager responsible for managing healthcare clients using cloud-based revenue cycle and EDI solutions. The role focuses on client relationship management, onboarding support, troubleshooting claims and data issues, and cross-functional collaboration to improve processes and systems. It combines account management with deep healthcare EDI expertise to drive client retention and operational efficiency. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent combination of education and experience, Minimum 2 years of experience in account management or customer support within healthcare EDI, Strong understanding of EDI standards and protocols, Knowledge of healthcare billing and claims processes, Ability to use Salesforce for documentation and reporting, Willingness to travel up to 20% 📃 Skills: EDI, HealthcareEDI, Salesforce, ClaimsProcessing, RevenueCycleManagement, EligibilityVerification, PaymentProcessing, DataExchange 🏢 Description: About the Role We're looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. This position serves as the primary escalation point for assigned clients, collaborates with the Sales Account Management team on communications and projects, oversees implementations and solutions, provides proactive support, resolves issues, and drives client retention. What You'll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific nuances in conducting business each day. - Serve as the primary escalation point for providers, promptly addressing their inquiries, concerns, and requests with professionalism. - Conduct proactive client outreach based on the schedule outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless transition for clients. - Partner with the Learning Experience team to ensure clients have access to all training resources necessary to perform at an optimal level. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing their processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of interactions with clients and issue resolutions. Collaboration and Cross-Functional Teamwork - Collaborate with internal teams, including IT/Engineering, Sales, compliance, and client support, to deliver comprehensive solutions and resolve client issues. - Contribute to the development and improvement of internal systems, processes, and products. What You'll Need - Bachelor's degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience and/or training in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices. - Familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems is a plus. Travel Requirements - Up to 20% travel, including client meetings, team gatherings, or company events. Compensation and Benefits Compensation may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. Equal Opportunity The employer is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by law.

🏢 Summary: The Client Success Manager supports healthcare clients using cloud-based revenue cycle and EDI solutions, acting as the primary escalation point and driving successful onboarding, issue resolution, and retention. The role combines client relationship management with technical troubleshooting of claims and data transactions. It requires strong knowledge of healthcare EDI standards, billing processes, and collaboration with cross-functional technical teams. 🗂️ Requirements: Bachelor’s degree in healthcare administration, information technology, or equivalent experience, 2+ years of experience in account management or customer support within healthcare EDI, Strong knowledge of EDI standards and protocols, Understanding of healthcare billing and claims processes, Ability to troubleshoot rejected claims and data discrepancies, Experience collaborating with technical and cross-functional teams, Willingness to travel up to 20% 📃 Skills: EDI, Healthcare, Billing, Claims, Salesforce, RevenueCycle, Troubleshooting, DataAnalysis 🏢 Description: About the Role We're looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. This position serves as the primary escalation point for their assigned clients, collaborates with the Sales Account Management team on communications and projects, oversees implementations and solutions, provides proactive support and resolves issues, and drives client retention. What You'll Do Client Relationship Management Build and maintain strong relationships with healthcare clients, understanding their specific nuances in conducting business each day. Serve as the primary escalation point for providers, promptly addressing their inquiries, concerns, and requests with the highest level of professionalism. Conduct proactive client outreach based on the schedule outlined by Client Services leadership. Onboarding Partner with the onboarding team to ensure a seamless transition for clients. Partner with the Learning Experience team to ensure clients have access to all training resources necessary to perform at an optimal level. Transaction Support Troubleshoot and resolve issues, including rejected claims and data discrepancies. Assist clients in optimizing their processes to enhance efficiency and reduce errors. Documentation and Reporting Utilize Salesforce to maintain accurate records of interactions with clients and issue resolutions. Collaboration and Cross-Functional Teamwork Collaborate with internal teams, including IT/Engineering, Sales, compliance, and client support, to deliver comprehensive solutions and resolve client issues. Contribute to the development and improvement of both internal systems and processes as well as products. What You'll Need Bachelor's degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. 2+ years of related experience and/or training in account management or customer support within healthcare EDI. Deep understanding of EDI standards, protocols, and healthcare industry practices, and familiarity with healthcare billing and claims processes. Nice to Have Familiarity with EDI software and systems is a plus. Travel Requirements This role requires up to 20% of travel, which may include client meetings, team gatherings, or company events. Travel will typically be scheduled in advance and supported by the company. Pay Transparency Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. $55,000—$65,000 USD EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

🏢 Summary: The Client Success Manager role focuses on supporting healthcare clients using EDI and revenue cycle management solutions, serving as the primary escalation point and ensuring smooth onboarding, issue resolution, and ongoing optimization. The position involves close collaboration with cross-functional teams to resolve claims and data issues while driving client retention and satisfaction. It requires strong knowledge of healthcare EDI standards, billing, and claims processes. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent experience, Minimum 2 years of experience in account management or customer support within healthcare EDI, Strong understanding of EDI standards and protocols, Knowledge of healthcare billing and claims processes, Ability to troubleshoot rejected claims and data discrepancies, Experience maintaining client records in CRM systems, Willingness to travel up to 20% 📃 Skills: EDI, Healthcare, Billing, Claims, Salesforce, CRM, RevenueCycleManagement, DataAnalysis, Troubleshooting 🏢 Description: About the Role We’re looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. The role serves as the primary escalation point for assigned clients, collaborates with Sales Account Management on communications and projects, oversees implementations and solutions, provides proactive support, resolves issues, and drives client retention. What You'll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific business operations. - Serve as the primary escalation point for providers, addressing inquiries, concerns, and requests professionally. - Conduct proactive client outreach based on schedules outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless client transition. - Collaborate with the Learning Experience team to ensure clients have access to necessary training resources. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of client interactions and issue resolutions. Collaboration and Cross-Functional Teamwork - Work with IT/Engineering, Sales, compliance, and client support teams to deliver comprehensive solutions. - Contribute to the improvement of internal systems, processes, and products. What You'll Need - Bachelor's degree in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices. - Familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems. Travel Requirements - Up to 20% travel for client meetings, team gatherings, or company events. Pay Transparency Compensation may vary based on skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, and paid time off. Salary range: $55,000—$65,000 USD. Why You'll Love Working Here Your work directly impacts healthcare providers and their ability to deliver exceptional care. The role contributes to simplifying healthcare administration and delivering high-quality service and software solutions to healthcare clients.