Care Coordinator (Ohio)

🏢 Summary: Remote Care Coordinator role supporting interdisciplinary palliative care teams through scheduling, patient communication, documentation, and operational coordination. The position requires strong healthcare administrative experience, EMR proficiency, and advanced Microsoft Office skills to ensure seamless patient support and collaboration with providers and care managers. 🗂️ Requirements: High School Diploma or GED, Experience resolving escalated customer service issues, Proficiency in Microsoft Word, Proficiency in Microsoft Outlook, Proficiency in Microsoft PowerPoint, Advanced Microsoft Excel skills, Phone/Fax system experience, EMR experience, Must be located in Ohio 📃 Skills: Excel, Word, Outlook, PowerPoint, EMR, VLOOKUP, Fax, Scheduling, Documentation 🏢 Description: Care Coordinator Who We Are Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. Through our leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide. The Role The Care Coordinator is responsible for facilitating conversations and collaboration between interdisciplinary care teams including complex care navigators, health plan care managers, primary care providers, and specialists. The Care Coordinator supports the scheduling process, makes reminder calls, facilitates collaboration with health plan clinicians, and works cross-functionally to provide a seamless patient experience. As a patient-facing role, the ability to foster patient relationships through empathy and striving to provide a patient-centered experience at every contact is critical. Key responsibilities of this role may include: - Support scheduling for Complex Care Navigators - Make patient reminder calls - Facilitate collaboration with health plan care managers - Ensure proper documentation of all patient contacts - Support outreach and navigation teams with operational and non-clinical tasks - Answer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involved - Identify and request necessary patient documentation from patients and community providers - Other duties may be assigned A strong candidate will demonstrate the following: Required Qualifications: - High School Diploma / GED (or higher) - Experience with escalated customer service issue resolution - Knowledge of Microsoft Office products – Microsoft Word (create and edit correspondence), Microsoft Outlook (email and calendar management), Microsoft PowerPoint (ability to create and edit slides) – and proficiency in Microsoft Excel (ability to create, edit, and sort spreadsheets, basic analytical formulas such as VLOOKUP) - Phone/Fax system experience - EMR experience Preferred Qualifications - Associates Degree or higher - Typing speed of 40+ WPM - Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting Skills: - Operational and Technical Skills – Supports operational process improvement; understand market and optimizes clinician travel to home/facility visits; able to navigate clinical management system - Customer Service – Puts the patient first and delivers a high level of customer service and professionalism in all interactions - Interpersonal Skills – Focuses on solving conflict; listens to others; remains open to new ideas - Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events - Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan - Initiative – Solution-oriented, asks for and offers help when needed; generates suggestions for improving work and workflow What We Offer - Competitive compensation - Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match - Remote work with multiple onsite sessions each year to maximize collaboration and team building - Dynamic and inclusive team environment - Meaningful work supporting patients and caregivers Tuesday Health seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. Tuesday Health is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.

🏢 Summary: Remote Care Coordinator role supporting interdisciplinary palliative care teams through patient scheduling, coordination, documentation, and operational support. The position requires strong customer service experience, EMR proficiency, and advanced Microsoft Office skills to ensure seamless patient care and communication. Benefits include comprehensive healthcare coverage, 401(k) matching, paid time off, and remote work flexibility with periodic onsite collaboration sessions. 🗂️ Requirements: High School Diploma or GED, Located in Ohio, Experience resolving escalated customer service issues, Proficiency in Microsoft Word, Proficiency in Microsoft Outlook, Proficiency in Microsoft PowerPoint, Advanced Microsoft Excel skills including VLOOKUP and formulas, Phone/Fax system experience, EMR experience 📃 Skills: Excel, Word, Outlook, PowerPoint, EMR, VLOOKUP, Fax, Scheduling, Documentation 🏢 Description: Who We Are Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. The Role The Care Coordinator is responsible for facilitating conversations and collaboration between interdisciplinary care teams including complex care navigators, health plan care managers, primary care providers, and specialists. The Care Coordinator supports the scheduling process, makes reminder calls, facilitates collaboration with health plan clinicians, and works cross-functionally to provide a seamless patient experience. As a patient-facing role, the ability to foster patient relationships through empathy and striving to provide a patient-centered experience at every contact is critical. Key responsibilities of this role may include: - Support scheduling for Complex Care Navigators - Make patient reminder calls - Facilitate collaboration with health plan care managers - Ensure proper documentation of all patient contacts - Support outreach and navigation teams with operational and non-clinical tasks - Answer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involved - Identify and request necessary patient documentation from patients and community providers - Other duties may be assigned A strong candidate will demonstrate the following: Required Qualifications: - High School Diploma / GED (or higher) - Experience with escalated customer service issue resolution - Knowledge of Microsoft Office products – Microsoft Word (create and edit correspondence), Microsoft Outlook (email and calendar management), Microsoft PowerPoint (ability to create and edit slides) - Proficiency in Microsoft Excel including creating, editing, sorting spreadsheets, and using basic analytical formulas such as VLOOKUP - Phone/Fax system experience - EMR experience Preferred Qualifications: - Associate Degree or higher - Typing speed of 40+ WPM - Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a healthcare setting Skills: - Operational and Technical Skills – Supports operational process improvement; understands market and optimizes clinician travel to home/facility visits; able to navigate clinical management system - Customer Service – Delivers a high level of customer service and professionalism in all interactions - Interpersonal Skills – Focuses on solving conflict; listens to others; remains open to new ideas - Oral Communication – Speaks clearly and persuasively; listens and seeks clarification; responds openly to questions - Dependability – Follows instructions, responds to management direction, completes tasks on time - Initiative – Solution-oriented and generates suggestions for improving workflow What We Offer - Competitive compensation - Comprehensive benefits including medical, dental, vision, and life insurance - Paid time off and holidays - Employer 401(K) match - Remote work with multiple onsite sessions each year - Dynamic and inclusive team environment - Meaningful mission-driven work

🏢 Summary: The Triage Coordinator manages after-hours clinical communication and coordination for Physician Services, handling patient calls, urgent issues, and provider communication with minimal supervision. The role focuses on supporting geriatric patients by ensuring timely response to changes in condition and maintaining continuity of care. It combines administrative, communication, and basic clinical knowledge in a fast-paced, after-hours healthcare environment. 🗂️ Requirements: High School Diploma or GED, Minimum 1 year experience in medical field or medical office, Ability to operate computer, fax, and photocopy equipment, Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Knowledge of medical terminology, Excellent verbal and written communication skills 📃 Skills: MicrosoftOffice, Outlook, Word, Excel, PowerPoint, Ethizo, EMR, MedicalTerminology 🏢 Description: Optimal Care is where your dedication meets a rewarding career. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day. For 6 consecutive years, we have earned the Great Places to Work certification, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day. We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. Key Responsibilities The Triage Coordinator is responsible for the coordination of all after hours calls, after hours orders, and after-hours communication with on-call provider, patients, facilities, and families for Physician Services. Responsibilities are completed with limited supervision and after hours. This position requires initiative, creative problem resolution, time management, excellent phone and electronic communication skills, service excellence and a desire to work within a practice that centers around and with a geriatric population. In this role you will be responsible for: Communicates significant findings, problems, changes in condition or environment to the primary care providers and other personnel involved with patient care Performs well under stress and in emergency situations Assumes primary responsibility for "after hours" including planning, coordinating, implementing, and assisting with the evaluation of the plan of care for patients, families and facilities Develops and maintains positive working relationships with others. Helps others when needed without necessarily being asked to do so Maintains confidentiality of patient and employee information. Shares information only in accordance with policy Answer telephone calls after hours and responds to any concern or change in patient condition Provides support and direction to agency staff, health care professionals patients, and families related to health care concerns Required Qualifications High School Diploma or GED Minimum one (1) year of experience in medical field, medical office experience or related position Ability to operate computer equipment, Fax and photocopy machines necessary Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint Knowledge of medical terminology Excellent verbal and written communication skills Desired Qualifications CNA or MA certification preferred Experience with geriatric population and/or caregivers preferred Familiarity with Ethizo EMR preferred Location Home Office: One of the following Jackson, MI Kalamazoo, MI Grand Rapids, MI Saginaw, MI Hours Four days per week with an every other weekend rotation 3 week days, weekend, 3 week days, off weekend In office: 11 a.m. to 4 p.m. or 11 a.m. to 5 p.m. Lunch: 4 p.m. to 5 p.m. or 5 p.m. to 6 p.m. Remote: 5 p.m. to 10 p.m. or 6 p.m. to 10 p.m. Pay Range $18—$22 USD How We Care for You Minimum of 3 Weeks Paid Time Off (PTO) Medical, Dental, and Vision Insurance HSA and FSA options including Dependent Care Company paid Short Term Disability Company paid Life Insurance 401(k) with Employer Match Mileage Reimbursement Company Vehicle Program for field roles Pet Insurance ID and Fraud Protection And more... Background Screening Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation. Equal Opportunity Employer We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

🏢 Summary: The Triage Coordinator role focuses on managing after-hours calls, orders, and communications for Physician Services, ensuring timely coordination of care for patients, families, and providers. The position requires strong medical knowledge, effective communication, and the ability to work independently in high-pressure situations. This hybrid role combines in-office and remote evening hours with responsibility for supporting geriatric patient care. 🗂️ Requirements: High School Diploma or GED, Minimum 1 year experience in medical field or medical office, Ability to operate computer, fax, and photocopy equipment, Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Knowledge of medical terminology, Excellent verbal and written communication skills 📃 Skills: Microsoft, Outlook, Word, Excel, PowerPoint, EMR, Ethizo, Fax, Photocopier 🏢 Description: Optimal Care is where your dedication meets a rewarding career. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day. For 6 consecutive years, we have earned the Great Places to Work certification, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day. We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. Quick Facts Home Office: One of the following locations: Jackson, MI; Kalamazoo, MI; Grand Rapids, MI; Saginaw, MI Hours: Four days per week with an every other weekend rotation (3 weekdays, weekend, 3 weekdays, off weekend) In office: 11 a.m. to 4 p.m. or 11 a.m. to 5 p.m. Lunch: 4 p.m. to 5 p.m. or 5 p.m. to 6 p.m. Remote: 5 p.m. to 10 p.m. or 6 p.m. to 10 p.m. Pay Range: $18—$22 USD Key Responsibilities The Triage Coordinator is responsible for the coordination of all after hours calls, after hours orders, and after-hours communication with on-call provider, patients, facilities, and families for Physician Services. Responsibilities are completed with limited supervision and after hours. This position requires initiative, creative problem resolution, time management, excellent phone and electronic communication skills, service excellence and a desire to work within a practice that centers around and with a geriatric population. In this role you will be responsible for: - Communicating significant findings, problems, and changes in condition or environment to primary care providers and other personnel involved with patient care - Performing well under stress and in emergency situations - Assuming primary responsibility for after-hours planning, coordinating, implementing, and assisting with evaluation of the plan of care for patients, families, and facilities - Developing and maintaining positive working relationships with others and assisting team members as needed - Maintaining confidentiality of patient and employee information according to policy - Answering telephone calls after hours and responding to concerns or changes in patient condition - Providing support and direction to agency staff, health care professionals, patients, and families related to health care concerns Required Qualifications - High School Diploma or GED - Minimum one (1) year of experience in medical field, medical office experience or related position - Ability to operate computer equipment, fax and photocopy machines - Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint - Knowledge of medical terminology - Excellent verbal and written communication skills Desired Qualifications - CNA or MA certification preferred - Experience with geriatric population and/or caregivers preferred - Familiarity with Ethizo EMR preferred How We Care for You - Minimum of 3 Weeks Paid Time Off (PTO) - Medical, Dental, and Vision Insurance - HSA and FSA options including Dependent Care - Company paid Short Term Disability - Company paid Life Insurance - 401(k) with Employer Match - Mileage Reimbursement - Company Vehicle Program for field roles - Pet Insurance - ID and Fraud Protection - And more... Background Screening Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Equal Opportunity Employer We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on protected characteristics.

🏢 Summary: After-hours Triage Coordinator role supporting Physician Services by managing calls, orders, and communication with providers, patients, and facilities. The position focuses on coordinating care, responding to changes in patient condition, and ensuring effective communication in a geriatric-centered practice. This role combines in-office and remote evening hours with every other weekend rotation. 🗂️ Requirements: High School Diploma or GED, Minimum 1 year experience in medical field or medical office, Ability to operate computer, fax, and photocopy equipment, Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Knowledge of medical terminology, Excellent verbal and written communication skills 📃 Skills: Microsoft, Outlook, Word, Excel, PowerPoint, EMR, Ethizo, Computer, Fax, Photocopier, MedicalTerminology 🏢 Description: Optimal Care is where your dedication meets a rewarding career. Key Responsibilities The Triage Coordinator is responsible for the coordination of all after hours calls, after hours orders, and after-hours communication with on-call provider, patients, facilities, and families for Physician Services. Responsibilities are completed with limited supervision and after hours. This position requires initiative, creative problem resolution, time management, excellent phone and electronic communication skills, and a desire to work within a practice centered around a geriatric population. In this role you will be responsible for: - Communicating significant findings, problems, changes in condition or environment to primary care providers and other personnel involved with patient care - Performing well under stress and in emergency situations - Assuming primary responsibility for after-hours planning, coordinating, implementing, and assisting with evaluation of the plan of care for patients, families, and facilities - Developing and maintaining positive working relationships with others - Maintaining confidentiality of patient and employee information in accordance with policy - Answering telephone calls after hours and responding to concerns or changes in patient condition - Providing support and direction to agency staff, health care professionals, patients, and families related to health care concerns Required Qualifications - High School Diploma or GED - Minimum one (1) year of experience in medical field, medical office experience, or related position - Ability to operate computer equipment, fax, and photocopy machines - Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint - Knowledge of medical terminology - Excellent verbal and written communication skills Desired Qualifications - CNA or MA certification preferred - Experience with geriatric population and/or caregivers preferred - Familiarity with Ethizo EMR preferred Hours Four days per week with an every other weekend rotation 3 week days, weekend, 3 week days, off weekend In office: 11 a.m. to 4 p.m. or 11 a.m. to 5 p.m. Lunch: 4 p.m. to 5 p.m. or 5 p.m. to 6 p.m. Remote: 5 p.m. to 10 p.m. or 6 p.m. to 10 p.m. Pay Range $18—$22 USD How We Care for You - Minimum of 3 Weeks Paid Time Off (PTO) - Medical, Dental, and Vision Insurance - HSA and FSA options including Dependent Care - Company paid Short Term Disability - Company paid Life Insurance - 401(k) with Employer Match - Mileage Reimbursement - Company Vehicle Program for field roles - Pet Insurance - ID and Fraud Protection - And more... Background Screening Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations Reasonable accommodations are offered throughout the application process, interview stages, and during employment. Equal Opportunity Employer The organization is an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on protected characteristics.

🏢 Summary: The Triage Coordinator role focuses on managing after-hours calls, orders, and communications for Physician Services, ensuring timely coordination between providers, patients, families, and facilities. The position requires strong organizational skills, medical knowledge, and the ability to perform effectively in high-pressure and emergency situations. This role combines in-office and remote evening work supporting a geriatric patient population. 🗂️ Requirements: High School Diploma or GED, Minimum 1 year experience in medical field or medical office, Ability to operate computer, fax, and photocopy equipment, Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Knowledge of medical terminology, Excellent verbal and written communication skills 📃 Skills: Microsoft, Outlook, Word, Excel, PowerPoint, EMR, Ethizo, Fax, Photocopier 🏢 Description: Optimal Care is where your dedication meets a rewarding career. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day. For 6 consecutive years, we have earned the Great Places to Work certification, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day. We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. Key Responsibilities The Triage Coordinator is responsible for the coordination of all after hours calls, after hours orders, and after-hours communication with on-call provider, patients, facilities, and families for Physician Services. Responsibilities are completed with limited supervision and after hours. This position requires initiative, creative problem resolution, time management, excellent phone and electronic communication skills, service excellence and a desire to work within a practice that centers around and with a geriatric population. In this role you will be responsible for: - Communicates significant findings, problems, changes in condition or environment to the primary care providers and other personnel involved with patient care - Performs well under stress and in emergency situations - Assumes primary responsibility for "after hours" including planning, coordinating, implementing, and assisting with the evaluation of the plan of care for patients, families and facilities - Develops and maintains positive working relationships with others. Helps others when needed without necessarily being asked to do so - Maintains confidentiality of patient and employee information. Shares information only in accordance with policy - Answer telephone calls after hours and responds to any concern or change in patient condition - Provides support and direction to agency staff, health care professionals patients, and families related to health care concerns Required Qualifications - High School Diploma or GED - Minimum one (1) year of experience in medical field, medical office experience or related position - Ability to operate computer equipment, Fax and photocopy machines necessary - Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint - Knowledge of medical terminology - Excellent verbal and written communication skills Desired Qualifications - CNA or MA certification preferred - Experience with geriatric population and/or caregivers preferred - Familiarity with Ethizo EMR preferred Location Home Office: One of the following - Jackson, MI - Kalamazoo, MI - Grand Rapids, MI - Saginaw, MI Hours Four days per week with an every other weekend rotation 3 week days, weekend, 3 week days, off weekend In office: 11 a.m. to 4 p.m. or 11 a.m. to 5 p.m. Lunch: 4 p.m. to 5 p.m. or 5 p.m. to 6 p.m. Remote: 5 p.m. to 10 p.m. or 6 p.m. to 10 p.m. Pay Range $18—$22 USD How We Care for You - Minimum of 3 Weeks Paid Time Off (PTO) - Medical, Dental, and Vision Insurance - HSA and FSA options including Dependent Care - Company paid Short Term Disability - Company paid Life Insurance - 401(k) with Employer Match - Mileage Reimbursement - Company Vehicle Program for field roles - Pet Insurance - ID and Fraud Protection - And more... Background Screening Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation. Equal Opportunity Employer We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

🏢 Summary: The Triage Coordinator is responsible for managing after-hours calls, orders, and communication between providers, patients, families, and facilities within Physician Services. The role focuses on coordinating care, handling urgent situations, and supporting geriatric patients with strong communication and organizational skills. This position combines in-office and remote evening work with a structured rotating schedule. 🗂️ Requirements: High School Diploma or GED, Minimum 1 year experience in medical field or medical office, Ability to operate computer, fax, and photocopy equipment, Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Knowledge of medical terminology, Excellent verbal and written communication skills 📃 Skills: MicrosoftOffice, Outlook, Word, Excel, PowerPoint, EMR, Ethizo, MedicalTerminology 🏢 Description: Optimal Care is where your dedication meets a rewarding career. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day. For 6 consecutive years, we have earned the Great Places to Work certification, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day. We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. Key Responsibilities The Triage Coordinator is responsible for the coordination of all after hours calls, after hours orders, and after-hours communication with on-call provider, patients, facilities, and families for Physician Services. Responsibilities are completed with limited supervision and after hours. This position requires initiative, creative problem resolution, time management, excellent phone and electronic communication skills, service excellence and a desire to work within a practice that centers around and with a geriatric population. In this role you will be responsible for: - Communicates significant findings, problems, changes in condition or environment to the primary care providers and other personnel involved with patient care - Performs well under stress and in emergency situations - Assumes primary responsibility for "after hours" including planning, coordinating, implementing, and assisting with the evaluation of the plan of care for patients, families and facilities - Develops and maintains positive working relationships with others. Helps others when needed without necessarily being asked to do so - Maintains confidentiality of patient and employee information. Shares information only in accordance with policy - Answer telephone calls after hours and responds to any concern or change in patient condition - Provides support and direction to agency staff, health care professionals patients, and families related to health care concerns Required Qualifications - High School Diploma or GED - Minimum one (1) year of experience in medical field, medical office experience or related position - Ability to operate computer equipment, Fax and photocopy machines necessary - Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint - Knowledge of medical terminology - Excellent verbal and written communication skills Desired Qualifications - CNA or MA certification preferred - Experience with geriatric population and/or caregivers preferred - Familiarity with Ethizo EMR preferred Hours Four days per week with an every other weekend rotation 3 week days, weekend, 3 week days, off weekend In office: 11 a.m. to 4 p.m. or 11 a.m. to 5 p.m. Lunch: 4 p.m. to 5 p.m. or 5 p.m. to 6 p.m. Remote: 5 p.m. to 10 p.m. or 6 p.m. to 10 p.m. Pay Range $18—$22 USD How We Care for You - Minimum of 3 Weeks Paid Time Off (PTO) - Medical, Dental, and Vision Insurance - HSA and FSA options including Dependent Care - Company paid Short Term Disability - Company paid Life Insurance - 401(k) with Employer Match - Mileage Reimbursement - Company Vehicle Program for field roles - Pet Insurance - ID and Fraud Protection - And more... Background Screening Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Equal Opportunity Employer We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

🏢 Summary: The Triage Coordinator is responsible for managing after-hours calls, orders, and communication for Physician Services, ensuring timely support to providers, patients, and facilities. The role involves coordinating care, responding to changes in patient conditions, and maintaining effective communication in high-pressure situations. This position requires strong medical knowledge, technical proficiency, and the ability to work independently with a geriatric population. 🗂️ Requirements: High School Diploma or GED, Minimum 1 year experience in medical field or medical office, Ability to operate computer, fax, and photocopy equipment, Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Knowledge of medical terminology, Excellent verbal and written communication skills 📃 Skills: MicrosoftOffice, Outlook, Word, Excel, PowerPoint, EMR, Ethizo, MedicalTerminology, Fax, Photocopier 🏢 Description: Optimal Care is where your dedication meets a rewarding career. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day. For 6 consecutive years, we have earned the Great Places to Work certification, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day. We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. Key Responsibilities The Triage Coordinator is responsible for the coordination of all after hours calls, after hours orders, and after-hours communication with on-call provider, patients, facilities, and families for Physician Services. Responsibilities are completed with limited supervision and after hours. This position requires initiative, creative problem resolution, time management, excellent phone and electronic communication skills, service excellence and a desire to work within a practice that centers around and with a geriatric population. In this role you will be responsible for: Communicates significant findings, problems, changes in condition or environment to the primary care providers and other personnel involved with patient care Performs well under stress and in emergency situations Assumes primary responsibility for "after hours" including planning, coordinating, implementing, and assisting with the evaluation of the plan of care for patients, families and facilities Develops and maintains positive working relationships with others. Helps others when needed without necessarily being asked to do so Maintains confidentiality of patient and employee information. Shares information only in accordance with policy Answer telephone calls after hours and responds to any concern or change in patient condition Provides support and direction to agency staff, health care professionals patients, and families related to health care concerns Required Qualifications High School Diploma or GED Minimum one (1) year of experience in medical field, medical office experience or related position Ability to operate computer equipment, Fax and photocopy machines necessary Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint Knowledge of medical terminology Excellent verbal and written communication skills Desired Qualifications CNA or MA certification preferred Experience with geriatric population and/or caregivers preferred Familiarity with Ethizo EMR preferred Location Home Office: One of the following Jackson, MI Kalamazoo, MI Grand Rapids, MI Saginaw, MI Hours Four days per week with an every other weekend rotation 3 week days, weekend, 3 week days, off weekend In office: 11 a.m. to 4 p.m. or 11 a.m. to 5 p.m. Lunch: 4 p.m. to 5 p.m. or 5 p.m. to 6 p.m. Remote: 5 p.m. to 10 p.m. or 6 p.m. to 10 p.m. Pay Range $18—$22 USD How We Care for You Minimum of 3 Weeks Paid Time Off (PTO) Medical, Dental, and Vision Insurance HSA and FSA options including Dependent Care Company paid Short Term Disability Company paid Life Insurance 401(k) with Employer Match Mileage Reimbursement Company Vehicle Program for field roles Pet Insurance ID and Fraud Protection And more... Background Screening Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Equal Opportunity Employer We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

🏢 Summary: Field-based Care Transition Coordinator role focused on driving hospice referral growth, building relationships with healthcare partners, and ensuring seamless patient transitions into care. The position combines healthcare sales, care coordination, and collaboration with clinical teams to support timely admissions and market expansion. It requires managing referral pipelines, documenting activity in CRM/EMR systems, and meeting established referral goals. 🗂️ Requirements: Minimum 2 years healthcare or related sales experience, Bachelor’s degree in Healthcare, Business, Marketing or related field (or equivalent experience), Proficiency with Microsoft Office, Experience using CRM systems, Valid driver’s license, Reliable transportation, Ability to work independently and meet referral/admission goals 📃 Skills: CRM, EMR, Microsoft, Sales, Documentation, Reporting 🏢 Description: Care Transition Coordinator – Hospice Field-Based | Relationship-Driven | Referral Growth & Care Coordination Role Overview The Care Transition Coordinator (CTC) plays a vital role in connecting patients, families, and healthcare partners to hospice services. This position serves as the primary liaison between referral sources and internal clinical teams, ensuring seamless, timely transitions of care. This is a high-impact, relationship-driven role that blends healthcare sales, care coordination, and partnership development to support both patient outcomes and organizational growth. Key Responsibilities Referral Development & Sales Execution • Serve as the primary liaison between referral sources, patients, caregivers, and clinical teams to ensure seamless care transitions • Execute structured, effective sales calls including pre-call planning, relationship building, needs discovery, and closing • Build and maintain strong relationships with referral partners through consistent communication and service excellence • Develop and execute strategies to grow market share and drive referral volume • Track, manage, and document sales activity across referral sources using CRM tools • Achieve established referral and admission goals Relationship Building & Collaboration • Establish trusted partnerships with hospitals, physicians, case managers, and community stakeholders • Collaborate closely with clinical and operational teams to support timely and appropriate patient admissions • Represent the organization professionally across all healthcare settings • Participate in community outreach and events to promote services and strengthen partnerships Care Coordination Support • Facilitate smooth transitions for patients into home health or hospice services • Communicate patient needs, risks, and updates to internal teams to support safe, effective care delivery • Ensure accurate and timely documentation in CRM and EMR systems Required Qualifications • Bachelor's degree in Healthcare, Business, Marketing, or related field preferred (or equivalent experience) • Minimum of two (2) years of healthcare or related sales experience • Strong communication, relationship-building, and influencing skills • Ability to manage multiple priorities in a fast-paced, field-based environment • Proficiency with Microsoft Office and CRM systems • Demonstrated ability to work independently and drive results • Valid driver's license and reliable transportation Preferred Qualifications • Experience in home health, hospice, or post-acute care • Existing relationships with referral sources (hospitals, SNFs, physician offices) • Familiarity with EMR systems and healthcare referral processes Work Environment & Expectations • Field-based role with regular travel within assigned territory • Frequent interaction with hospitals, skilled nursing facilities, and physician offices • Fast-paced, goal-oriented environment focused on referral growth and patient access to care • Requires strong time management, organization, and proactive follow-through • Flexible schedule to meet referral partner and patient needs Benefits Health & Wellness Medical, Dental, and Vision coverage Pharmacy benefits Virtual care and mental health support Flexible Spending Accounts (FSA) and Health Savings Account (HSA) Supplemental health and life insurance Financial & Protection 401(k) with company match Employee referral program Prepaid legal services Identity theft protection Work-Life Balance & Perks Generous paid time off Pet insurance Tuition and continuing education reimbursement All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.

🏢 Summary: Field-based Care Transition Coordinator role focused on driving hospice referral growth and ensuring seamless patient transitions into care. Combines healthcare sales, relationship management, and care coordination to build partnerships with hospitals, physicians, and community stakeholders. Responsible for achieving referral goals, managing CRM/EMR documentation, and collaborating with clinical teams to support timely admissions. 🗂️ Requirements: Minimum 2 years of healthcare or related sales experience, Bachelor’s degree in Healthcare, Business, Marketing or related field (or equivalent experience), Proficiency with Microsoft Office, Proficiency with CRM systems, Valid driver’s license and reliable transportation, Ability to work independently and drive results, Ability to manage multiple priorities in a fast-paced, field-based environment 📃 Skills: CRM, EMR, Microsoft, Sales, Documentation, Reporting 🏢 Description: Care Transition Coordinator – Hospice Field-Based | Relationship-Driven | Referral Growth & Care Coordination Role Overview The Care Transition Coordinator (CTC) plays a vital role in connecting patients, families, and healthcare partners to hospice services. This position serves as the primary liaison between referral sources and internal clinical teams, ensuring seamless, timely transitions of care. This is a high-impact, relationship-driven role that blends healthcare sales, care coordination, and partnership development to support both patient outcomes and organizational growth. Key Responsibilities Referral Development & Sales Execution • Serve as the primary liaison between referral sources, patients, caregivers, and clinical teams to ensure seamless care transitions • Execute structured, effective sales calls including pre-call planning, relationship building, needs discovery, and closing • Build and maintain strong relationships with referral partners through consistent communication and service excellence • Develop and execute strategies to grow market share and drive referral volume • Track, manage, and document sales activity across referral sources using CRM tools • Achieve established referral and admission goals Relationship Building & Collaboration • Establish trusted partnerships with hospitals, physicians, case managers, and community stakeholders • Collaborate closely with clinical and operational teams to support timely and appropriate patient admissions • Represent the organization professionally across all healthcare settings • Participate in community outreach and events to promote services and strengthen partnerships Care Coordination Support • Facilitate smooth transitions for patients into home health or hospice services • Communicate patient needs, risks, and updates to internal teams to support safe, effective care delivery • Ensure accurate and timely documentation in CRM and EMR systems Required Qualifications • Bachelor's degree in Healthcare, Business, Marketing, or related field preferred (or equivalent experience) • Minimum of two (2) years of healthcare or related sales experience • Strong communication, relationship-building, and influencing skills • Ability to manage multiple priorities in a fast-paced, field-based environment • Proficiency with Microsoft Office and CRM systems • Demonstrated ability to work independently and drive results • Valid driver's license and reliable transportation Preferred Qualifications • Experience in home health, hospice, or post-acute care • Existing relationships with referral sources (hospitals, SNFs, physician offices) • Familiarity with EMR systems and healthcare referral processes Work Environment & Expectations • Field-based role with regular travel within assigned territory • Frequent interaction with hospitals, skilled nursing facilities, and physician offices • Fast-paced, goal-oriented environment focused on referral growth and patient access to care • Requires strong time management, organization, and proactive follow-through • Flexible schedule to meet referral partner and patient needs Benefits Health & Wellness • Medical, Dental, and Vision coverage • Pharmacy benefits • Virtual care and mental health support • Flexible Spending Accounts (FSA) and Health Savings Account (HSA) • Supplemental health and life insurance Financial & Protection • 401(k) with company match • Employee referral program • Prepaid legal services • Identity theft protection Work-Life Balance & Perks • Generous paid time off • Pet insurance • Tuition and continuing education reimbursement All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.