Care Coordinator (Texas)

Who We Are

Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home.

The Role

The Care Coordinator is responsible for facilitating conversations and collaboration between interdisciplinary care teams including complex care navigators, health plan care managers, primary care providers, and specialists. The Care Coordinator supports the scheduling process, makes reminder calls, facilitates collaboration with health plan clinicians, and works cross-functionally to provide a seamless patient experience. As a patient-facing role, the ability to foster patient relationships through empathy and striving to provide a patient-centered experience at every contact is critical.

Key Responsibilities

• Support scheduling for Complex Care Navigators
• Make patient reminder calls
• Facilitate collaboration with health plan care managers
• Ensure proper documentation of all patient contacts
• Support outreach and navigation teams with operational and non-clinical tasks
• Answer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involved
• Identify and request necessary patient documentation from patients and community providers
• Other duties may be assigned

Required Qualifications

• High School Diploma / GED (or higher)
• Experience with escalated customer service issue resolution
• Knowledge of Microsoft Office products including Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, and proficiency in Microsoft Excel with basic analytical formulas such as VLOOKUP
• Phone/Fax system experience
• EMR experience

Preferred Qualifications

• Associate Degree or higher
• Typing speed of 40+ WPM
• Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting

Skills

• Operational and Technical Skills – Supports operational process improvement; understands market and optimizes clinician travel to home/facility visits; able to navigate clinical management systems
• Customer Service – Delivers a high level of customer service and professionalism in all interactions
• Interpersonal Skills – Focuses on solving conflict, listens to others, and remains open to new ideas
• Oral Communication – Speaks clearly and persuasively, listens and seeks clarification, responds openly to questions, and handles change or delays effectively
• Dependability – Follows instructions, takes responsibility for actions, keeps commitments, and completes tasks on time
• Initiative – Solution-oriented and contributes suggestions for improving workflows

What We Offer

• Competitive compensation
• Comprehensive benefits including medical, dental, vision, life insurance, paid time off, holidays, and employer 401(K) match
• Remote work with multiple onsite sessions each year
• Dynamic and inclusive team environment
• Meaningful mission-driven work