Triage Coordinator

Optimal Care is where your dedication meets a rewarding career.

Key Responsibilities

The Triage Coordinator is responsible for the coordination of all after hours calls, after hours orders, and after-hours communication with on-call provider, patients, facilities, and families for Physician Services. Responsibilities are completed with limited supervision and after hours. This position requires initiative, creative problem resolution, time management, excellent phone and electronic communication skills, and a desire to work within a practice centered around a geriatric population.

• Communicating significant findings, problems, changes in condition or environment to primary care providers and other personnel involved with patient care
• Performing well under stress and in emergency situations
• Assuming primary responsibility for after-hours planning, coordinating, implementing, and assisting with evaluation of the plan of care for patients, families, and facilities
• Developing and maintaining positive working relationships with others
• Maintaining confidentiality of patient and employee information in accordance with policy
• Answering telephone calls after hours and responding to concerns or changes in patient condition
• Providing support and direction to agency staff, health care professionals, patients, and families related to health care concerns

Required Qualifications

• High School Diploma or GED
• Minimum one (1) year of experience in medical field, medical office experience, or related position
• Ability to operate computer equipment, fax, and photocopy machines
• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
• Knowledge of medical terminology
• Excellent verbal and written communication skills

Desired Qualifications

• CNA or MA certification preferred
• Experience with geriatric population and/or caregivers preferred
• Familiarity with Ethizo EMR preferred

Hours

Four days per week with an every other weekend rotation

3 week days, weekend, 3 week days, off weekend

• In office: 11 a.m. to 4 p.m. or 11 a.m. to 5 p.m.
• Lunch: 4 p.m. to 5 p.m. or 5 p.m. to 6 p.m.
• Remote: 5 p.m. to 10 p.m. or 6 p.m. to 10 p.m.

Pay Range

$18—$22 USD

How We Care for You

• Minimum of 3 Weeks Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Mileage Reimbursement
• Company Vehicle Program for field roles
• Pet Insurance
• ID and Fraud Protection
• And more...

Background Screening

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

Reasonable accommodations are offered throughout the application process, interview stages, and during employment.

Equal Opportunity Employer

The organization is an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on protected characteristics.