Care Specialist

🏢 Summary: Field-based Care Specialist role focused on coordinating care for high-complexity patients through home visits, outreach, and chronic care support. The position involves assessing patient needs, supporting self-management goals, and improving access to preventative and behavioral health services. Candidates should be experienced in care coordination, patient engagement, and EMR documentation while working independently in community settings. 🗂️ Requirements: 2+ years experience as Community Health Worker, Peer Support Specialist, Medical Assistant, or similar, High school diploma or GED, Valid driver's license, Auto liability insurance, Reliable transportation, Ability to travel within assigned territory, Experience with chronic conditions, behavioral health, or housing insecurity care coordination, Knowledge of trauma-informed care, EMR proficiency, Basic computer skills, Ability to work independently and in teams 📃 Skills: EMR, Healthcare, Documentation, DataEntry, CareCoordination, Outreach, Telehealth, MotivationalInterviewing, PatientEducation, Reporting 🏢 Description: Company Overview: Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. Job Title & Role Description: The Care Specialist - ECM is responsible for coordinating care for high-complexity patients, mainly working in the field to provide chronic care coordination and support. This role involves direct outreach to patients through phone calls, home visits, and community interactions. The Care Specialist primarily works in patients' homes and communities (90% of the time) and engages in virtual or telephonic support (10% of the time). The Care Specialist will assess patient needs, help set health goals, and ensure that patients receive the appropriate care and resources, with a focus on increasing access to preventative care, reducing emergency room visits, and enhancing self-management. The role requires excellent communication skills, critical thinking, and the ability to work independently and adapt to evolving challenges. Skills Required: - At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or in a similar role. - High school diploma or GED required. - A valid driver's license and auto liability insurance. - Reliable transportation and the ability to travel within assigned territory or as needed. - Experience in care coordination for individuals with chronic conditions, behavioral health conditions, or with patients experiencing housing insecurities including homelessness. - Strong interpersonal and motivational interviewing skills to build trust and rapport with patients. - Familiarity with trauma-informed care, care coordination, and patient education. - Proficiency in the use of electronic medical records (EMR) systems and basic computer skills. - Technologically savvy and able to manage documentation and data entry effectively. - Ability to work independently in a field-based environment and as part of a team. - Multi-lingual capabilities preferred but not required. - Prior home care or Enhanced Care Management experience a plus. - Community Health Worker certification is a plus. Key Behaviors: - Adaptability: Ability to work in dynamic, unstructured environments, pivoting quickly to meet the needs of patients and the organization. - Critical Thinking & Problem Solving: Demonstrates strong problem-solving skills when assessing patient needs and determining the best course of action. - Motivational Interviewing & Empathy: Uses motivational interviewing techniques to build rapport, set health goals, and empower patients to take charge of their care. - Relationship Building: Skilled in establishing trust and fostering strong relationships with patients, families, and team members. - Self-Starter: Takes initiative to perform outreach, complete assessments, and follow through with care coordination independently. - Organizational Skills: Excellent at managing time, tasks, and schedules, ensuring that all patient needs are addressed in a timely manner. - Resilience: Demonstrates resilience in challenging situations and remains focused on the goal of improving patient outcomes despite setbacks. - Cultural Competence: Demonstrates sensitivity to and understanding of diverse cultural backgrounds, ensuring that care is provided in a culturally inclusive manner. - Commitment to Quality Care: Shows passion for delivering high-quality care and support to patients, ensuring their well-being and satisfaction. Competencies: - Care Coordination: Ability to assess patient needs, coordinate care with interdisciplinary teams, and ensure patients are receiving the appropriate services. - Patient Advocacy: Supports patients by navigating healthcare systems, advocating for needed resources, and ensuring timely access to care. - Health Education & Communication: Educates patients about their health conditions, treatments, and the healthcare system in a clear and empathetic manner. - Data Management & Reporting: Proficient in documenting patient interactions and maintaining accurate, up-to-date records in EMR systems. - Patient Outreach & Engagement: Proactively reaches out to patients through multiple communication channels, including phone, in-person visits, and community outreach. - Goal Setting & Self-Management: Works with patients to develop self-care plans, emphasizing shared decision-making and increasing the patient's ability to manage their own health. - Collaboration & Teamwork: Works effectively as part of an interdisciplinary care team to achieve organizational goals and improve patient outcomes. - Crisis Management & Flexibility: Demonstrates flexibility and adaptability in managing unforeseen challenges, providing support where it is needed most. - Technical Proficiency: Skilled in using healthcare software applications and systems for accurate data entry and patient management. California pay range: $24—$27 USD

🏢 Summary: Medical Director role focused on delivering and overseeing high-quality in-home and community-based care for high-risk patient populations. The position combines clinical leadership, interdisciplinary collaboration, and direct patient care in a primarily remote environment. Candidates must have strong experience in population health, healthcare systems, and EMR technologies. 🗂️ Requirements: Doctor of Medicine degree, Current unrestricted medical license in relevant state, Board certification in Internal Medicine, Family Medicine, or related specialty, Minimum 3 years of direct patient care experience, Experience in population-based medicine, Experience managing complex patients with behavioral health and substance use conditions, Knowledge of U.S. payer and provider landscape, Ability to work in a fast-paced, high-growth environment, Strong communication and problem-solving skills, Experience with EMR systems 📃 Skills: EMR, Athena, Medicine, Healthcare, PopulationHealth, Leadership, QualityImprovement 🏢 Description: Company Overview: Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. Job Title & Role Description: The Medical Director will partner with cross-functional teams and senior leaders to deliver innovative and high-quality care in the home and community for high-need, high-risk, high-utilizing patients. Job requires a leader with a proven track record of innovation, achievement of measurable goals, and exceptional clinical competencies. The candidate has a proactive role in the marketplace and with our patients: delivering care directly and providing clinical oversight to the members of our Interdisciplinary Care Team. The ideal candidate must be flexible and willing to work in a high growth, fast paced company where the scope of services and protocols will evolve. This is a dynamic environment requiring flexibility, dedication, and commitment to improve care for underserved populations. The role is primary remote, but residence in the state of interest is required. Approximately 20% of your time will be doing direct patient care. Skills Required: - Doctor of Medicine degree from a recognized medical school program - Must possess a current, unrestricted medical license in the State(s) of interest - Board Certified in Internal Medicine, Family Medicine or in related primary/specialty care - Minimum three years of experience practicing in a direct patient care environment - Previous medical leadership and teaching experience preferred - Expertise in population-based medicine and quality improvement principles - Experience with managing patients with complex needs, including behavioral health and substance use diagnoses - Strong healthcare management acumen, including working knowledge of current U.S. payer and provider landscape - Must be able to positively interact with clinicians, senior management, patients and families, and medical and non-medical professionals - High sense of urgency and can-do attitude - Strong communication and problem-solving skills - Technical acumen with EMR systems (Athena experience a plus) Key Behaviors: - Proactive Leadership - Collaboration - Flexibility and Adaptability - Accountability - Empathy - Effective Communicator - Patient-Centered Approach Competencies: - Clinical Expertise - Leadership - Problem-Solving and Critical Thinking - Interdisciplinary Collaboration - Healthcare System Knowledge - Quality Improvement - Technology Proficiency - Stakeholder Engagement Compensation: - NY pay range: $250,000—$250,000 USD

🏢 Summary: Medical Director role focused on delivering high-quality in-home and community-based care for high-need patients through clinical leadership, direct patient care, and interdisciplinary collaboration. The position is primarily remote with approximately 20% direct patient care responsibilities and requires experience in population health, quality improvement, and healthcare leadership. 🗂️ Requirements: Doctor of Medicine degree, Current unrestricted medical license, Board certification in Internal Medicine, Family Medicine, or related specialty, Minimum 3 years of direct patient care experience, Experience in population-based medicine, Experience managing complex patients with behavioral health and substance use diagnoses, Healthcare management knowledge, Ability to work in a fast-paced evolving environment, Strong communication and problem-solving skills, Experience with EMR systems 📃 Skills: EMR, Athena, Medicine, Leadership, PopulationHealth, QualityImprovement, BehavioralHealth, Telehealth 🏢 Description: Company Overview: Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. Job Title & Role Description: The Medical Director will partner with cross-functional teams and senior leaders to deliver innovative and high-quality care in the home and community for high-need, high-risk, high-utilizing patients. Job requires a leader with a proven track record of innovation, achievement of measurable goals, and exceptional clinical competencies. The candidate has a proactive role in the marketplace and with our patients: delivering care directly and providing clinical oversight to the members of our Interdisciplinary Care Team. The ideal candidate must be flexible and willing to work in a high growth, fast paced company where the scope of services and protocols will evolve. This is a dynamic environment requiring flexibility, dedication, and commitment to improve care for underserved populations. The role is primary remote, but residence in the state of interest is required. Approximately 20% of your time will be doing direct patient care. Skills Required: - Doctor of Medicine degree from a recognized medical school program - Must possess a current, unrestricted medical license in the State(s) of interest - Board Certified in Internal Medicine, Family Medicine or in related primary/specialty care - Minimum three years of experience practicing in a direct patient care environment - Previous medical leadership and teaching experience preferred - Expertise in population-based medicine and quality improvement principles - Experience with managing patients with complex needs, including behavioral health and substance use diagnoses - Strong healthcare management acumen, including working knowledge of current U.S. payer and provider landscape - Must be able to positively interact with clinicians, senior management, patients and families, and medical and non-medical professionals - High sense of urgency and can-do attitude - Strong communication and problem-solving skills - Technical acumen with EMR systems (Athena experience a plus) Key Behaviors: - Proactive Leadership - Collaboration - Flexibility and Adaptability - Accountability - Empathy - Effective Communication - Patient-Centered Approach Competencies: - Clinical Expertise - Leadership - Problem-Solving and Critical Thinking - Interdisciplinary Collaboration - Healthcare System Knowledge - Quality Improvement - Technology Proficiency - Stakeholder Engagement Compensation: NY pay range: $250,000 — $250,000 USD

🏢 Summary: Remote Care Coordinator role supporting interdisciplinary palliative care teams through scheduling, patient communication, documentation, and operational coordination. The position requires strong healthcare administrative experience, EMR proficiency, and advanced Microsoft Office skills to ensure seamless patient support and collaboration with providers and care managers. 🗂️ Requirements: High School Diploma or GED, Experience resolving escalated customer service issues, Proficiency in Microsoft Word, Proficiency in Microsoft Outlook, Proficiency in Microsoft PowerPoint, Advanced Microsoft Excel skills, Phone/Fax system experience, EMR experience, Must be located in Ohio 📃 Skills: Excel, Word, Outlook, PowerPoint, EMR, VLOOKUP, Fax, Scheduling, Documentation 🏢 Description: Care Coordinator Who We Are Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. Through our leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide. The Role The Care Coordinator is responsible for facilitating conversations and collaboration between interdisciplinary care teams including complex care navigators, health plan care managers, primary care providers, and specialists. The Care Coordinator supports the scheduling process, makes reminder calls, facilitates collaboration with health plan clinicians, and works cross-functionally to provide a seamless patient experience. As a patient-facing role, the ability to foster patient relationships through empathy and striving to provide a patient-centered experience at every contact is critical. Key responsibilities of this role may include: - Support scheduling for Complex Care Navigators - Make patient reminder calls - Facilitate collaboration with health plan care managers - Ensure proper documentation of all patient contacts - Support outreach and navigation teams with operational and non-clinical tasks - Answer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involved - Identify and request necessary patient documentation from patients and community providers - Other duties may be assigned A strong candidate will demonstrate the following: Required Qualifications: - High School Diploma / GED (or higher) - Experience with escalated customer service issue resolution - Knowledge of Microsoft Office products – Microsoft Word (create and edit correspondence), Microsoft Outlook (email and calendar management), Microsoft PowerPoint (ability to create and edit slides) – and proficiency in Microsoft Excel (ability to create, edit, and sort spreadsheets, basic analytical formulas such as VLOOKUP) - Phone/Fax system experience - EMR experience Preferred Qualifications - Associates Degree or higher - Typing speed of 40+ WPM - Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting Skills: - Operational and Technical Skills – Supports operational process improvement; understand market and optimizes clinician travel to home/facility visits; able to navigate clinical management system - Customer Service – Puts the patient first and delivers a high level of customer service and professionalism in all interactions - Interpersonal Skills – Focuses on solving conflict; listens to others; remains open to new ideas - Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events - Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan - Initiative – Solution-oriented, asks for and offers help when needed; generates suggestions for improving work and workflow What We Offer - Competitive compensation - Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match - Remote work with multiple onsite sessions each year to maximize collaboration and team building - Dynamic and inclusive team environment - Meaningful work supporting patients and caregivers Tuesday Health seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. Tuesday Health is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.

🏢 Summary: Opportunity to join a growing hospice and post-acute care provider as a Client Support Executive, responsible for driving hospice referrals, building healthcare partnerships, and coordinating patient care within the community. The role focuses on sales growth, relationship management, and promoting hospice services across healthcare networks. Offers competitive compensation with uncapped incentives and comprehensive benefits. 🗂️ Requirements: Hospice or post-acute sales experience, OR experience as a discharge planner in hospice/post-acute settings, High School Diploma or GED, Valid Driver's License, Reliable transportation, Valid automobile insurance coverage, Practical and theoretical knowledge of hospice and palliative care, Strong interpersonal and communication skills 📃 Skills: Sales, Hospice, PalliativeCare, BusinessDevelopment, ReferralManagement, Healthcare, Documentation, CareCoordination 🏢 Description: Optimal Care is growing and proactively building our talent pipeline for future opportunities. While this role may not be immediately available, candidates are invited to submit a resume for consideration. Optimal Care is a leading provider of Physician Services, Home Health, and Hospice focused on improving outcomes and enhancing quality of life through collaboration, innovation, and clinical excellence. What We Can Offer A competitive base salary with no cap on incentives – unlimited earning potential Orientation bonus program ensures high levels of compensation No wait to earn commissions/incentives – top performers make 6 digits in total compensation Career ladder growth opportunities Ability to maintain and build professional relationships Stand-alone hospice with a care continuum (home health and physician services) In-house research and development team supporting innovative programs Data-driven territories Strong training and orientation program Experienced senior leadership team In-house recruiting team to support clinical excellence Proactive hiring model to support growth Key Responsibilities Drive sales by building relationships with healthcare providers and community partners to increase hospice referrals Utilize healthcare network to generate leads and close sales Coordinate care for referred patients from home health, non-medical home care, hospitals, and other medical partners Interact daily with patients, medical professionals, referral sources, and community partners to ensure continuity of care and proper documentation Provide education to senior living communities, health systems, and referral sources Grow service lines and secure referrals from healthcare community partners Distribute and ensure referral sources have proper forms and materials Provide feedback and document activity to execute strategic plans and add value to accounts Required Qualifications Hospice or post-acute sales experience Experience as a discharge planner in hospice or post-acute settings considered High School Diploma or GED equivalent Valid Driver's License Reliable transportation and valid automobile insurance coverage Practical and theoretical knowledge of hospice and palliative care Strong interpersonal, coordination, leadership, and communication skills Desired Qualifications Associate or Bachelor’s degree preferred Active involvement in professional organizations and community activities Hours 8:00 am – 5:00 pm, Monday through Friday Pay Range $80,000—$110,000 USD How We Care for You Minimum of 3 Weeks Paid Time Off (PTO) Medical, Dental, and Vision Insurance HSA and FSA options including Dependent Care Company paid Short Term Disability Company paid Life Insurance 401(k) with Employer Match Mileage Reimbursement Company Vehicle Program for field roles Pet Insurance ID and Fraud Protection And more... Background Screening Employment is contingent upon the successful completion of a background check performed by a third-party administrator in compliance with the Fair Credit Report Act. Reasonable Accommodations Reasonable accommodations are offered throughout the application process and employment. Equal Opportunity Employer The organization is an equal-opportunity workplace prohibiting discrimination and harassment of any kind based on protected characteristics.

🏢 Summary: Opportunity to join a growing hospice and post-acute care organization as a Client Support Executive focused on driving hospice referrals and expanding service lines within the healthcare community. The role centers on building relationships with providers, coordinating care transitions, and promoting hospice services across assigned territories. It offers a competitive base salary with uncapped incentives and comprehensive benefits. 🗂️ Requirements: Hospice or post-acute sales experience, OR experience as a discharge planner in hospice/post-acute settings, High School Diploma or GED, Valid Driver’s License, Reliable transportation with valid automobile insurance, Practical and theoretical knowledge of hospice and palliative care, Ability to pass background screening 📃 Skills: Sales, Hospice, PalliativeCare, BusinessDevelopment, LeadGeneration, AccountManagement, ReferralManagement, Documentation, Healthcare, CRM 🏢 Description: Optimal Care is growing and proactively building a talent pipeline for future opportunities. While this role may not be immediately available, candidates are invited to submit a resume for consideration. Optimal Care is where your dedication meets a rewarding career. As a clinician-owned and operated organization, the focus is on empowering team members to provide personalized, compassionate care to patients and families. Services include Physician Services, Home Health, and Hospice, with an emphasis on collaboration, innovation, and clinical excellence. What We Can Offer - Competitive base salary with no cap on incentives - Orientation bonus program - Immediate eligibility to earn commissions/incentives - Career ladder growth opportunities - Ability to maintain and grow existing professional relationships - Stand-alone hospice with a full care continuum - In-house research and development support - Data-driven territories - Strong training and orientation program - Experienced senior leadership team - In-house recruiting support - Proactive hiring model Key Responsibilities Client Support Executives obtain referrals for services and promote, educate, and market all company services. Serving as a liaison between the organization and referral sources, the role coordinates care for referred patients from home health, non-medical home care, hospitals, and other medical community partners. Responsibilities include: - Drive sales by building relationships with healthcare providers and community partners to increase hospice referrals - Utilize healthcare network to generate leads and close sales - Daily interaction with patients, medical professionals, and referral sources to ensure continuity of care and appropriate communication and documentation - Provide education to senior living communities, health systems, and referral sources - Grow service lines and increase referrals from healthcare partners - Distribute and ensure referral sources have proper forms and materials - Provide feedback and document activity to execute strategic plans and deliver ongoing value to accounts Required Qualifications - Hospice or post-acute sales experience; discharge planners in these spaces will also be considered - High School Diploma or GED equivalent - Valid Driver's License - Reliable transportation and valid automobile insurance coverage - Proven interpersonal, coordination, and leadership skills - Practical and theoretical knowledge of hospice and palliative care Desired Qualifications - Associate or Bachelor’s degree preferred - Active involvement in professional organizations and community activities Hours - 8:00 am – 5:00 pm, Monday through Friday Pay Range - $80,000—$110,000 USD How We Care for You - Minimum of 3 Weeks Paid Time Off (PTO) - Medical, Dental, and Vision Insurance - HSA and FSA options including Dependent Care - Company paid Short Term Disability - Company paid Life Insurance - 401(k) with Employer Match - Mileage Reimbursement - Company Vehicle Program for field roles - Pet Insurance - ID and Fraud Protection - And more Background Screening Employment is contingent upon successful completion of a background check performed by a third-party administrator in compliance with the Fair Credit Report Act. Reasonable Accommodations Reasonable accommodations are offered throughout the application process, interview stages, and during employment. Equal Opportunity Employer The organization is an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on protected characteristics.

🏢 Summary: Remote Care Coordinator role supporting palliative care operations, patient scheduling, interdisciplinary collaboration, and documentation for patients in Texas. The position focuses on coordinating care teams, managing patient communication, and supporting non-clinical healthcare operations in a patient-centered environment. 🗂️ Requirements: High School Diploma or GED, Located in Texas, Experience resolving escalated customer service issues, Proficiency in Microsoft Word, Proficiency in Microsoft Outlook, Proficiency in Microsoft PowerPoint, Proficiency in Microsoft Excel including VLOOKUP and spreadsheet management, Phone/Fax system experience, EMR experience 📃 Skills: Excel, Word, Outlook, PowerPoint, EMR, VLOOKUP, Fax, Scheduling, Documentation 🏢 Description: Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. The Role: The Care Coordinator is responsible for facilitating conversations and collaboration between interdisciplinary care teams including complex care navigators, health plan care managers, primary care providers, and specialists. The Care Coordinator supports the scheduling process, makes reminder calls, facilitates collaboration with health plan clinicians, and works cross-functionally to provide a seamless patient experience. As a patient-facing role, the ability to foster patient relationships through empathy and striving to provide a patient-centered experience at every contact is critical. Key responsibilities of this role may include: - Support scheduling for Complex Care Navigators - Make patient reminder calls - Facilitate collaboration with health plan care managers - Ensure proper documentation of all patient contacts - Support outreach and navigation teams with operational and non-clinical tasks - Answer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involved - Identify and request necessary patient documentation from patients and community providers - Other duties may be assigned A strong candidate will demonstrate the following: Required Qualifications: - High School Diploma / GED (or higher) - Experience with escalated customer service issue resolution - Knowledge of Microsoft Office products – Microsoft Word (create and edit correspondence), Microsoft Outlook (email and calendar management), Microsoft PowerPoint (ability to create and edit slides) – and proficiency in Microsoft Excel (ability to create, edit, and sort spreadsheets, basic analytical formulas such as VLOOKUP) - Phone/Fax system experience - EMR experience Preferred Qualifications: - Associates Degree or higher - Typing speed of 40+ WPM - Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting Skills: - Operational and Technical Skills – Supports operational process improvement; understand market and optimizes clinician travel to home/facility visits; able to navigate clinical management system - Customer Service – Puts the patient first and delivers a high level of customer service and professionalism in all interactions - Interpersonal Skills – Focuses on solving conflict; listens to others; remains open to new ideas - Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events - Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan - Initiative – Solution-oriented, asks for and offers help when needed; generates suggestions for improving work and workflow What We Offer: - Competitive compensation - Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match - Remote work with multiple onsite sessions each year to maximize collaboration and team building - A dynamic and inclusive team environment - Meaningful work focused on patient care and community impact Tuesday Health seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. Tuesday Health is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.

🏢 Summary: Remote Care Coordinator role supporting interdisciplinary palliative care teams through patient scheduling, coordination, documentation, and operational support. The position focuses on delivering a patient-centered experience while collaborating with care managers, providers, and navigation teams. Candidates should have healthcare administrative experience, EMR knowledge, and strong Microsoft Office proficiency. 🗂️ Requirements: High School Diploma or GED, Located in Texas, Experience resolving escalated customer service issues, Proficiency in Microsoft Word, Proficiency in Microsoft Outlook, Proficiency in Microsoft PowerPoint, Proficiency in Microsoft Excel including VLOOKUP and basic formulas, Phone/Fax system experience, EMR experience 📃 Skills: EMR, Excel, Word, Outlook, PowerPoint, VLOOKUP, Fax, Scheduling, Documentation 🏢 Description: Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. The Role: The Care Coordinator is responsible for facilitating conversations and collaboration between interdisciplinary care teams including complex care navigators, health plan care managers, primary care providers, and specialists. The Care Coordinator supports the scheduling process, makes reminder calls, facilitates collaboration with health plan clinicians, and works cross-functionally to provide a seamless patient experience. As a patient-facing role, the ability to foster patient relationships through empathy and striving to provide a patient-centered experience at every contact is critical. Key responsibilities of this role may include: - Support scheduling for Complex Care Navigators - Make patient reminder calls - Facilitate collaboration with health plan care managers - Ensure proper documentation of all patient contacts - Support outreach and navigation teams with operational and non-clinical tasks - Answer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involved - Identify and request necessary patient documentation from patients and community providers - Other duties may be assigned A strong candidate will demonstrate the following: Required Qualifications: - High School Diploma / GED (or higher) - Experience with escalated customer service issue resolution - Knowledge of Microsoft Office products including Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, and proficiency in Microsoft Excel with basic analytical formulas such as VLOOKUP - Phone/Fax system experience - EMR experience Preferred Qualifications: - Associate Degree or higher - Typing speed of 40+ WPM - Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting Skills: - Operational and Technical Skills – Supports operational process improvement; understands market and optimizes clinician travel to home/facility visits; able to navigate clinical management systems - Customer Service – Delivers a high level of customer service and professionalism in all interactions - Interpersonal Skills – Focuses on solving conflict, listens to others, and remains open to new ideas - Oral Communication – Speaks clearly and persuasively, listens and seeks clarification, responds openly to questions, and handles change or delays effectively - Dependability – Follows instructions, takes responsibility for actions, keeps commitments, and completes tasks on time - Initiative – Solution-oriented and contributes suggestions for improving workflows What We Offer: - Competitive compensation - Comprehensive benefits including medical, dental, vision, life insurance, paid time off, holidays, and employer 401(K) match - Remote work with multiple onsite sessions each year - Dynamic and inclusive team environment - Meaningful mission-driven work

🏢 Summary: Remote Care Coordinator role supporting interdisciplinary palliative care teams through scheduling, patient communication, documentation, and operational coordination. The position requires strong healthcare administrative experience, EMR proficiency, and advanced Microsoft Office skills to ensure seamless patient support and collaboration across care providers. 🗂️ Requirements: High School Diploma or GED, Located in Texas, Experience resolving escalated customer service issues, Proficiency in Microsoft Word, Proficiency in Microsoft Outlook, Proficiency in Microsoft PowerPoint, Proficiency in Microsoft Excel including VLOOKUP and formulas, Phone/Fax system experience, EMR experience 📃 Skills: EMR, Excel, Word, Outlook, PowerPoint, VLOOKUP, Fax, Scheduling, Documentation 🏢 Description: Care Coordinator Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. The Role: The Care Coordinator is responsible for facilitating conversations and collaboration between interdisciplinary care teams including complex care navigators, health plan care managers, primary care providers, and specialists. The Care Coordinator supports the scheduling process, makes reminder calls, facilitates collaboration with health plan clinicians, and works cross-functionally to provide a seamless patient experience. As a patient-facing role, the ability to foster patient relationships through empathy and striving to provide a patient-centered experience at every contact is critical. Key responsibilities of this role may include: - Support scheduling for Complex Care Navigators - Make patient reminder calls - Facilitate collaboration with health plan care managers - Ensure proper documentation of all patient contacts - Support outreach and navigation teams with operational and non-clinical tasks - Answer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involved - Identify and request necessary patient documentation from patients and community providers - Other duties may be assigned A strong candidate will demonstrate the following: Required Qualifications: - High School Diploma / GED (or higher) - Experience with escalated customer service issue resolution - Knowledge of Microsoft Office products including Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, and proficiency in Microsoft Excel including spreadsheets and analytical formulas such as VLOOKUP - Phone/Fax system experience - EMR experience Preferred Qualifications: - Associate Degree or higher - Typing speed of 40+ WPM - Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting Skills: - Operational and Technical Skills – Supports operational process improvement; understands market and optimizes clinician travel to home/facility visits; able to navigate clinical management system - Customer Service – Delivers a high level of customer service and professionalism in all interactions - Interpersonal Skills – Focuses on solving conflict; listens to others; remains open to new ideas - Oral Communication – Speaks clearly and persuasively; responds openly to questions; adapts to change and unexpected events - Dependability – Follows instructions, takes responsibility for actions, keeps commitments, and completes tasks on time - Initiative – Solution-oriented and contributes suggestions for improving workflow What We Offer: - Competitive compensation - Comprehensive benefits including medical, dental, vision, life insurance, paid time off, holidays, and employer 401(K) match - Remote work with multiple onsite sessions each year - Dynamic and inclusive team environment - Meaningful work focused on patient care and community impact Tuesday Health seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. Tuesday Health is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.

🏢 Summary: Remote Care Coordinator role supporting palliative care operations and patient coordination across interdisciplinary healthcare teams in Texas. The position focuses on scheduling, patient communication, documentation, and collaboration with care managers and providers. Offers comprehensive benefits, remote work flexibility, and opportunities to support patient-centered care delivery. 🗂️ Requirements: Located in Texas, High School Diploma or GED, Experience resolving escalated customer service issues, Proficiency in Microsoft Word, Proficiency in Microsoft Outlook, Proficiency in Microsoft PowerPoint, Proficiency in Microsoft Excel, Phone/Fax system experience, EMR experience 📃 Skills: Excel, Word, Outlook, PowerPoint, EMR, Fax, Scheduling, Documentation 🏢 Description: Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. The Role: The Care Coordinator is responsible for facilitating conversations and collaboration between interdisciplinary care teams including complex care navigators, health plan care managers, primary care providers, and specialists. The Care Coordinator supports the scheduling process, makes reminder calls, facilitates collaboration with health plan clinicians, and works cross-functionally to provide a seamless patient experience. As a patient-facing role, the ability to foster patient relationships through empathy and striving to provide a patient-centered experience at every contact is critical. Key responsibilities of this role may include: - Support scheduling for Complex Care Navigators - Make patient reminder calls - Facilitate collaboration with health plan care managers - Ensure proper documentation of all patient contacts - Support outreach and navigation teams with operational and non-clinical tasks - Answer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involved - Identify and request necessary patient documentation from patients and community providers - Other duties may be assigned A strong candidate will demonstrate the following: Required Qualifications: - High School Diploma / GED (or higher) - Experience with escalated customer service issue resolution - Knowledge of Microsoft Office products – Microsoft Word (create and edit correspondence), Microsoft Outlook (email and calendar management), Microsoft PowerPoint (ability to create and edit slides) - Proficiency in Microsoft Excel including spreadsheets and basic analytical formulas such as VLOOKUP - Phone/Fax system experience - EMR experience Preferred Qualifications: - Associates Degree or higher - Typing speed of 40+ WPM - Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting Skills: - Operational and Technical Skills – Supports operational process improvement; understands market and optimizes clinician travel to home/facility visits; able to navigate clinical management system - Customer Service – Delivers a high level of customer service and professionalism in all interactions - Interpersonal Skills – Focuses on solving conflict; listens to others; remains open to new ideas - Oral Communication – Speaks clearly and persuasively; listens and seeks clarification; responds openly to questions; able to deal with frequent change, delays, or unexpected events - Dependability – Follows instructions, responds to management direction, keeps commitments, completes tasks on time - Initiative – Solution-oriented and contributes suggestions for improving workflow What We Offer: - Competitive compensation - Comprehensive benefits including medical, dental, vision, life insurance, paid time off, holidays, and employer 401(K) match - Remote work with multiple onsite sessions each year - Dynamic and inclusive team environment - Meaningful mission-driven work