GDS Script Writer

🏢 Summary: On-site GDS System Trainer role focused on delivering end-to-end process training within a travel management environment, with emphasis on GDS platforms and TMC operations. The position involves developing training materials, facilitating live and virtual sessions, and aligning programs with KPIs to improve team performance. Candidates will collaborate cross-functionally and support continuous improvement of training processes and systems. 🗂️ Requirements: High School Diploma or GED, 2-3 years of training and development experience in the travel industry, Experience training on GDS systems, Proficiency in Worldspan and Travelport+, Strong knowledge of TMC operations and team travel processes, Experience designing and delivering end-to-end process training, Understanding of training KPIs and performance metrics, Experience with LMS and e-learning platforms, Ability to facilitate in-person and virtual training sessions, Ability to work on-site and maintain a designated remote office with occasional travel 📃 Skills: GDS, Worldspan, Travelport+, Sabre, Galileo, Amadeus, LMS, e-learning, KPIs, TMC 🏢 Description: CI Azumano is seeking a GDS System Trainer to support its growing team. This position is on-site at the Virginia Beach office. Responsibilities Deliver comprehensive end-to-end process training for team members, focusing on GDS platforms and Travel Management Company (TMC) processes. Develop training materials, documentation, and presentations for GDS systems (Worldspan and Travelport+). Ensure that training is aligned with key performance indicators (KPIs) and other deliverables for effective learning and development. Work closely with cross-functional teams to enhance throughput and optimize training processes. Monitor, assess, and report on training effectiveness, adjusting as needed to meet team and company objectives. Facilitate training sessions, including live (in-person and virtual) training and e-learning modules, to improve team performance. Proactively identify training needs based on performance metrics and deliver solutions accordingly. Stay current with industry trends, GDS advancements, and travel management best practices to continuously improve training programs. Create dynamic and engaging training content and presentations. Monitor and report on training outcomes and learner performance, providing coaching and support as needed. Collaborate with other trainers, managers, and stakeholders to ensure quality and consistency of training programs and services. Serve as backup Consultant for other accounts/clients, as assigned. Must be amenable to remote work in a separate designated office at home with occasional travel to training sites. Qualifications High School Diploma or GED 2-3 years of experience in training and development within the travel industry Previous experience in training, preferably in the travel industry or GDS systems Proficient in using and teaching various GDS systems, such as Worldspan, Travelport+, Sabre, Galileo, or Amadeus Strong familiarity with team travel processes, specifically Travel Management Company (TMC) operations In-depth understanding of training KPIs and deliverables Proven ability to collaborate with cross-functional teams to deliver higher throughput and training effectiveness Experience in designing and delivering end-to-end process training in a travel-related environment Expertise in learning management systems (LMS) and e-learning platforms Excellent communication, presentation, and facilitation skills Ability to work independently and manage multiple training initiatives simultaneously

🏢 Summary: On-site GDS System Trainer role focused on developing and delivering end-to-end training programs for travel management teams, with emphasis on GDS platforms and TMC processes. The position involves creating training materials, facilitating live and virtual sessions, monitoring KPIs, and collaborating cross-functionally to improve performance and training effectiveness. Requires strong expertise in GDS systems and experience within the travel industry. 🗂️ Requirements: High School Diploma or GED, 2–3 years of training and development experience in the travel industry, Experience delivering training on GDS systems, Proficiency in Worldspan and Travelport+, Knowledge of Sabre, Galileo, or Amadeus, Strong understanding of Travel Management Company (TMC) processes, Experience designing end-to-end process training, Understanding of training KPIs and performance metrics, Experience with LMS and e-learning platforms, Ability to work independently and manage multiple training initiatives, Amenable to remote work with occasional travel 📃 Skills: Worldspan, Travelport+, Sabre, Galileo, Amadeus, GDS, LMS, e-learning, TMC, KPIs 🏢 Description: CI Azumano is seeking a GDS System Trainer to support its growing team. This position is on-site at the Virginia Beach office. Responsibilities - Deliver comprehensive end-to-end process training for team members, focusing on GDS platforms and Travel Management Company (TMC) processes. - Develop training materials, documentation, and presentations for GDS systems (Worldspan and Travelport+). - Ensure that training is aligned with key performance indicators (KPIs) and other deliverables for effective learning and development. - Work closely with cross-functional teams to enhance throughput and optimize training processes. - Monitor, assess, and report on training effectiveness, adjusting as needed to meet team and company objectives. - Facilitate training sessions, including live (in-person and virtual) training and e-learning modules, to improve team performance. - Proactively identify training needs based on performance metrics and deliver solutions accordingly. - Stay current with industry trends, GDS advancements, and travel management best practices to continuously improve training programs. - Create dynamic and engaging training content and presentations. - Monitor and report on training outcomes and learner performance, providing coaching and support as needed. - Collaborate with other trainers, managers, and stakeholders to ensure the quality and consistency of training programs and services. - Serve as backup Consultant for other accounts/clients, as assigned. - Must be amenable to remote work in a separate designated office at home with occasional travel to training sites. Qualifications - High School Diploma or GED - 2–3 years of experience in training and development within the travel industry - Previous experience in training, preferably in the travel industry or with GDS systems - Proficient in using and teaching various GDS systems, such as Worldspan, Travelport+, Sabre, Galileo, or Amadeus - Strong familiarity with team travel processes, specifically Travel Management Company (TMC) operations - In-depth understanding of training KPIs and deliverables - Proven ability to collaborate with cross-functional teams to deliver higher throughput and training effectiveness - Experience in designing and delivering end-to-end process training in a travel-related environment - Strong communication, presentation, and interpersonal skills - Ability to work independently and manage multiple training initiatives simultaneously - Expertise in learning management systems (LMS) and e-learning platforms Benefits - Competitive pay - Comprehensive benefits package including medical, dental, vision, life, and disability insurance - Voluntary benefits (critical illness, hospital, and accident) - Health savings and flexible spending accounts - Retirement 401K plan - Flexible work-life balance - Professional development opportunities - Performance and recognition programs - Paid leave programs for eligible full-time employees

🏢 Summary: Remote Business Analyst role focused on analyzing and optimizing business processes within travel operations, supporting stakeholders with requirements gathering, documentation, and solution validation. The position involves driving data-driven decision-making through structured analysis techniques and supporting system implementations across project lifecycles. Full-time opportunity requiring U.S. citizenship or permanent residency. 🗂️ Requirements: U.S. Citizen or permanent resident, Bachelor's Degree, 3–5 years of relevant experience, Experience in large-scale system implementations across full project lifecycle, Ability to gather and document business and system requirements, Experience analyzing and documenting business processes using SOPs or workflow diagrams, Experience supporting user acceptance testing and defect reporting, Ability to work cross-functionally across Finance, IT, Operations, Quality, Strong documentation and presentation skills, Ability to manage multiple projects simultaneously 📃 Skills: ROI, BusinessCaseAnalysis, DAR, UAT, WorkflowDiagrams, ActivityDiagrams, FlowDiagrams, SOP, BusinessAnalysis, RequirementsGathering 🏢 Description: CI Azumano is seeking a Business Analyst to support a growing remote team. Description: This role is ideal for an individual passionate about establishing disciplined business processes, documenting those processes, measuring performance, and guiding the organization using structured analysis to make optimal business decisions. The candidate will work closely with stakeholders to gather requirements, develop solutions, and ensure the quality and effectiveness of business processes and decisions that support travel operations. The position requires strong analytical, communication, and consultative skills to optimize business processes. Responsibilities: - Collect, review, analyze, and manage system and user requirements from executive leadership and translate them into documentation, presentations, or draft analysis - Analyze business processes for gaps and document those gaps using Standard Operating Procedures or workflow diagrams - Leverage analytical techniques such as Return on Investment, Business Case Analysis, and Decision Analysis and Resolution (DAR) to facilitate optimal business decisions - Create diagrams such as activity diagrams and flow diagrams - Research solutions to increase work efficiency - Operate in a complex environment with multiple projects and stakeholders and participate in several projects simultaneously - Maintain knowledge of partner and product lifecycle processes - Perform solution assessment and validation, including support of user acceptance testing and defect/issue reporting - Ensure project delivery meets business requirements - Establish knowledge of client business challenges and priorities to translate into opportunities - Maintain regular client communication and satisfaction - Deliver presentations to clients and management teams - Contribute to project discovery, kickoff, proposals, and statements of work - Improve systems or processes by studying current practices and designing modifications - Follow defined business analysis requirements - Help establish critical path, milestones, delivery dates, and review client deliverables to ensure acceptance criteria are met - Provide leadership throughout project lifecycles from design through development - Help establish project test strategies, methodologies, and test plans and assist with test execution - Provide weekly status reports and monthly risk updates Basic Qualifications: - Bachelor's Degree and 3 to 5 years of relevant experience - Experience working cross-functionally across departments such as Finance, IT, Operations, and Quality - Proven ability to produce high-quality documentation and presentations with strong attention to detail - Excellent communication and presentation skills with technical and non-technical stakeholders - Ability to operate independently with minimal guidance - Experience with large-scale system implementations across all project phases - Strong business acumen to communicate effectively with business teams during IT service delivery Benefits: - Competitive pay - Comprehensive benefits package including medical, dental, vision, life, and disability insurance - Voluntary benefit programs (critical illness, hospital, accident) - Health savings accounts and flexible spending accounts - 401K retirement plan - Flexible work-life balance - Professional development opportunities - Performance and recognition programs - Paid leave programs for eligible full-time employees

🏢 Summary: Remote Operations Manager, Government role overseeing government travel accounts, leading team performance, ensuring contract compliance, and acting as a subject-matter expert for government travel services. Responsible for reporting, scheduling oversight, call monitoring, and collaboration with leadership to maintain service quality and operational efficiency. Requires extensive corporate or government travel consulting experience and strong knowledge of GDS systems. 🗂️ Requirements: High School Diploma or GED, 5+ years corporate or government travel consulting experience, Strong knowledge of Worldspan, Strong knowledge of SABRE, Experience with government contracted travel accounts, Ability to manage performance tracking and reporting, Experience in call monitoring and operational oversight 📃 Skills: Worldspan, SABRE, GDS, Reporting, Reconciliation 🏢 Description: CI Azumano is seeking an Operations Manager, Government to support its growing remote team. The Operations Manager functions as the subject-matter expert for assigned government contracted accounts and must be fully knowledgeable of all contract requirements, provisions, and service details. The role works closely with Team Leads to build a cohesive team culture and support their professional development. Responsibilities include: - Work under the direction of the Director of Government Client Services to establish individual and team performance goals and develop plans for tracking and reporting goal achievement. - Serve as a problem-solving resource and trainer for team members. - Ensure Team Leads perform required monthly agent call monitoring. - Serve as Government Department technical subject matter expert (SME) when implementing new client service programs. - Oversee weekly/monthly agent scheduling to ensure proper telephone coverage for assigned accounts. - Approve Team Lead timesheets and ensure agent timesheets are corrected and approved timely. - Collaborate with management to assess team strengths and development needs. - Monitor service delivery and identify need for supervisory intervention related to products, services, or performance. - Provide ongoing written performance assessments, quarterly feedback, and annual review input. - Provide required monthly client reports, including CBA reconciliation reporting, telephone reporting, and refund/exchange reporting. Basic Qualifications: - High School Diploma or GED - 5 or more years of corporate or government travel consulting experience - Excellent communication and presentation skills with technical and non-technical users across different organizational levels - Strong knowledge of Worldspan and SABRE Benefits: The total rewards package includes competitive pay, flexible work-life balance, professional development opportunities, performance and recognition programs, and a comprehensive benefits package. Benefits include medical, dental, vision, life, and disability coverage; voluntary benefits (critical illness, hospital, accident); health savings and flexible spending accounts; and a 401K retirement plan. Full-time employees working at least 30 hours per week are eligible for benefits and paid leave programs. Equal Opportunity Statement: Equal employment opportunities are provided to all employees and applicants without regard to protected status. Hiring preference may be given to Seneca or Native individuals. Veterans with relevant expertise are encouraged to apply.

🏢 Summary: Remote Operations Manager role supporting government travel accounts, acting as subject-matter expert on contracted services and leading team performance, reporting, and compliance. The position focuses on managing team leads, ensuring service quality, overseeing reporting and reconciliation, and maintaining contractual standards. Requires extensive corporate or government travel consulting experience and strong knowledge of GDS systems. 🗂️ Requirements: High School Diploma or GED, 5+ years corporate or government travel consulting experience, Strong knowledge of Worldspan, Strong knowledge of SABRE, Experience with government contracted travel accounts, Ability to manage performance tracking and reporting, Experience in call monitoring and service quality oversight, Ability to produce client reports (CBA reconciliation, telephone, refund/exchange) 📃 Skills: Worldspan, SABRE, GDS, Reporting, Reconciliation, CallMonitoring, PerformanceTracking 🏢 Description: CI Azumano is seeking an Operations Manager, Government to support its growing remote team. The Operations Manager functions as the subject-matter expert for specific government contracted accounts assigned to their team and must be fully knowledgeable of all requirements, provisions, and service details stated in the contract. The role works closely with Team Leads to build a cohesive team culture and support their professional development. Responsibilities: Work under the direction and guidance of the Director of Government Client Services to: - Establish individual and team performance goals - Develop a plan for tracking and reporting team members' performance and goal achievement - Serve as a problem-solving resource and trainer for team members - Ensure Team Leads perform required monthly agent call monitoring - Serve as Government Department technical subject matter expert (SME) when working with Client Development team on implementation of new client service programs - Work with Team Leads to develop weekly/monthly agent work schedules and ensure proper telephone coverage for assigned accounts/contracts - Approve Team Lead time sheets and ensure agent time sheets are corrected and approved in a timely manner - Collaborate with management to assess strengths and challenges of team members to improve overall team capability - Maintain awareness of issues requiring supervisory intervention that could impact service delivery - Provide ongoing written assessments of team members’ professional performance, including quarterly feedback and annual performance review input - Provide required monthly client reports, including CBA reconciliation reporting, telephone reporting, and refund/exchange reporting Basic Qualifications: - High School Diploma or GED - 5 or more years of corporate or government travel consulting experience - Excellent communication and presentation skills with technical and non-technical users across different organizational levels - Strong knowledge of Worldspan and SABRE Benefits: - Competitive pay - Comprehensive benefits package including medical, dental, vision, life, and disability insurance - Voluntary benefits (critical illness, hospital, accident) - Health savings and flexible spending accounts - 401K retirement plan - Paid leave programs for eligible full-time employees - Flexible work-life balance - Professional development opportunities - Performance and recognition programs - 24/7 travel support environment

🏢 Summary: Remote Business Analyst role focused on analyzing and optimizing business processes within travel operations, supporting system implementations, and guiding data-driven decision-making. The position involves gathering requirements, documenting workflows, conducting business case and ROI analyses, and supporting testing and project delivery. This is a full-time opportunity open only to U.S. Citizens or permanent residents. 🗂️ Requirements: U.S. Citizen or permanent resident, Bachelor's Degree, 3–5 years of relevant experience, Experience in large-scale system implementations across full project lifecycle, Ability to gather and document business and system requirements, Experience creating workflow and activity diagrams, Experience supporting user acceptance testing and defect reporting, Strong analytical and business case development skills, Ability to work across cross-functional departments (Finance, IT, Operations, Quality), Ability to manage multiple projects and stakeholders simultaneously 📃 Skills: ROI, DAR, UAT, Workflow, Documentation, BusinessAnalysis, ProcessModeling, SystemImplementation, Testing, Reporting 🏢 Description: CI Azumano is seeking a Business Analyst to support a growing team. This position is remote and full-time. This role is ideal for an individual passionate about establishing disciplined business processes, documenting those processes, measuring performance, and guiding the organization through structured analysis to make optimal business decisions. The candidate will work closely with stakeholders to gather requirements, develop solutions, and ensure the quality and effectiveness of business processes that support travel operations. The position requires strong analytical, written and verbal communication, and consultative skills focused on business process optimization. Responsibilities include, but are not limited to: - Collect, review, analyze, and manage system and user requirements from executive leadership and translate them into documentation, presentations, or draft analyses - Analyze business processes for gaps and document them using Standard Operating Procedures or workflow diagrams - Leverage analytical techniques such as Return on Investment, Business Case Analysis, and Decision Analysis and Resolution (DAR) to support optimal business decisions - Create activity diagrams, flow diagrams, and related documentation - Research solutions to increase work efficiency - Operate in a complex environment with multiple projects and stakeholders - Perform solution assessment and validation, including support of user acceptance testing and defect and issue reporting - Ensure project deliverables meet defined business requirements - Establish understanding of client business challenges and translate them into opportunities - Maintain regular client communication and satisfaction - Contribute to project discovery, kickoff, proposals, and statements of work - Improve systems or processes by identifying and designing process modifications - Establish project critical paths, milestones, and delivery dates - Help establish project test strategies, methodologies, and test plans, and assist with test execution - Provide weekly status reports and monthly risk updates Basic Qualifications: - Bachelor's Degree and 3 to 5 years of relevant experience - Experience working cross-functionally across departments such as Finance, IT, Operations, and Quality - Proven ability to produce high-quality documentation and presentations with strong attention to detail - Excellent communication and presentation skills for technical and non-technical audiences - Ability to operate independently with minimal guidance - Experience in large-scale system implementations across all project phases from requirements through deployment - Strong business acumen to effectively communicate during daily operations and IT service delivery Benefits: - Competitive pay, benefits, and perks - Flexible work-life balance - Professional development opportunities - Performance and recognition programs - Comprehensive medical, dental, vision, life, and disability coverage - Voluntary benefits including critical illness, hospital, and accident coverage - Health savings accounts and flexible spending accounts - 401(k) retirement plan - Eligibility for benefits and paid leave programs for full-time employees working at least 30 hours per week

🏢 Summary: Remote Operations Manager, Government role overseeing government travel accounts, ensuring contract compliance, team performance, and service delivery excellence. The position leads team development, reporting, scheduling, and client program implementation while acting as a subject-matter expert. Requires extensive corporate or government travel consulting experience and strong GDS expertise. 🗂️ Requirements: High School Diploma or GED, 5+ years of corporate or government travel consulting experience, Strong knowledge of Worldspan, Strong knowledge of SABRE, Ability to manage government contracted travel accounts, Experience with performance tracking and reporting, Ability to conduct call monitoring and quality assurance, Experience preparing client reports (CBA reconciliation, telephone, refund/exchange) 📃 Skills: Worldspan, SABRE, GDS, CBA, Reporting, CallMonitoring, PerformanceTracking, TravelConsulting 🏢 Description: CI Azumano is seeking an Operations Manager, Government to support our growing team. This position is remote. The Operations Manager functions as the subject-matter expert for the specific government contracted accounts that are assigned to their respective team and must be fully knowledgeable of all requirements, provisions, and service details stated in the contract. The Operations Manager works closely with Team Leads to create a cohesive team culture and support their professional development. Responsibilities include, but are not limited to: Work under the direction and guidance of the Director of Government Client Services to: (1) establish individual and team performance goals and (2) develop a viable plan for tracking and reporting team members' performance and goal achievement. Serve as a problem-solving resource and trainer for team members. Ensure that Team Leads perform required agent call monitoring on a monthly basis. Serve as a Government Department technical subject matter expert (SME) when working with the Client Development team on implementation of new client service programs. Work with Team Leads to ensure weekly/monthly work schedules are developed for agents and that proper telephone coverage is maintained for assigned accounts/contracts. Approve time sheets for Team Leads and ensure that agent time sheets are corrected and approved in a timely manner. Work closely with management to determine strengths and challenges of each team member to support professional development and improve overall team capability. Maintain awareness of any need for supervisory intervention related to products, services, or performance that could impact service delivery to customers. Provide ongoing written assessments of team members’ professional performance, including quarterly feedback and annual performance review input to the Director of Government Client Services. Provide required monthly reports to clients, including but not limited to CBA reconciliation reporting, telephone reporting, and refund/exchange reporting. Basic Qualifications: High School Diploma or GED 5 or more years of corporate or government travel consulting experience Excellent communication and presentation skills with technical and non-technical users across different levels of the organization Strong knowledge of Worldspan and SABRE Benefits: Competitive pay, benefits, and perks Flexible work-life balance Professional development opportunities Performance and recognition programs Comprehensive benefits package including medical, dental, vision, life, and disability coverage Voluntary benefit programs (critical illness, hospital, and accident) Health savings and flexible spending accounts 401K retirement plan Eligibility for benefits and paid leave programs for full-time employees working at least 30 hours per week

🏢 Summary: Remote IT Manager role responsible for designing, implementing, and securing enterprise technology solutions across cloud, infrastructure, Microsoft 365, and security environments. The position combines strategic architecture responsibilities with hands-on technical leadership, compliance support, and advanced troubleshooting. It focuses heavily on Microsoft 365 governance, cloud platforms, and regulatory compliance in complex enterprise environments. 🗂️ Requirements: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience), 7+ years of experience in enterprise IT environments, Advanced experience in cloud platforms, Microsoft 365/identity, infrastructure, networking, security, or enterprise applications, Experience architecting and managing Microsoft 365 services, Experience with security and compliance frameworks (NIST, FedRAMP, CJIS, HIPAA, or similar), Ability to troubleshoot complex cross-platform technical issues, Experience leading technical deployments, migrations, and upgrades, Strong technical documentation and communication skills 📃 Skills: Azure, AWS, Microsoft365, ExchangeOnline, Teams, SharePointOnline, OneDrive, EntraID, AzureAD, MicrosoftDefender, NIST, FedRAMP, CJIS, HIPAA, Virtualization, Networking, Security, M365, Cloud, Automation, Scripting, Infrastructure 🏢 Description: CI Azumano is seeking a IT Manager to join our growing team. This is a remote position. The IT Manager serves as a technical expert and trusted advisor responsible for the design, implementation, optimization, and support of complex technology solutions across the organization. This role bridges strategic IT objectives with hands-on technical execution, ensuring systems are secure, scalable, and aligned with business needs. The Senior Technology Specialist provides advanced troubleshooting, mentors junior staff, contributes to architectural decisions, and partners with stakeholders to drive continuous improvement, operational excellence, and innovation. Roles and Responsibilities include but are not limited to: Technical Leadership & Execution Design, implement, and maintain enterprise technology solutions across on-premise infrastructure, cloud, applications, security, and/or collaboration platforms. Serve as a subject matter expert (SME) for assigned technologies, providing Tier 3/4 support and root-cause analysis for complex issues. Lead technical deployments, upgrades, integrations, and migrations with minimal disruption to operations. Develop and enforce technical standards, configurations, and best practices. Architecture & Strategy Contribute to system architecture, technology roadmaps, and lifecycle planning. Evaluate emerging technologies and provide recommendations aligned with business and security requirements. Ensure solutions adhere to organizational, regulatory, and security standards (e.g., NIST, ISO, CUI, etc., as applicable). Architect, implement, and manage Microsoft 365 services, including: Exchange Online Teams (including governance, recording, retention, and eDiscovery considerations) SharePoint Online and OneDrive Entra ID / Azure AD (identity, access control, conditional access) Microsoft Defender security suite Design and enforce Microsoft 365 governance frameworks, including: Tenant security configuration baselines Data classification, retention, and lifecycle policies External sharing and guest access controls Lead M365 migrations, tenant consolidations, hybrid integrations, and major platform upgrades. Serve as Tier 2/3 escalation for complex Microsoft 365 incidents impacting security, availability, or compliance. Security & Compliance Implement security controls and configurations to protect systems and data. Participate in vulnerability remediation, incident response, and audit readiness activities. Support technical compliance execution for government and regulated frameworks, such as: NIST SP 800-53 / 800-171 FedRAMP (supporting cloud adjacent controls) CJIS, HIPAA, or state-specific cybersecurity requirements (as applicable) Translate compliance requirements into technical controls, configurations, and operational processes. Lead effort for: System Security Plans (SSPs) POA&Ms Control implementation evidence Audit and assessment readiness Ensure M365 and related systems support CUI protection, data residency, logging, auditability, and access control mandates. Partner with security, legal, and compliance teams to address findings, risks, and remediation activities. Stakeholder Collaboration Partner with business units, vendors, and IT leadership to gather requirements and translate them into technical solutions. Serve as a technical liaison between engineering teams and management. Present technical concepts and recommendations to non-technical audiences. Documentation & Knowledge Sharing Create and maintain technical documentation, diagrams, runbooks, and standard operating procedures (SOPs). Mentor junior engineers and specialists through coaching, knowledge transfer, and technical review. Contribute to operational maturity efforts, including automation and process optimization. Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 7+ years of progressively responsible experience in enterprise IT environments. Advanced experience in one or more of the following areas: Cloud platforms (e.g., Microsoft Azure, AWS) Microsoft 365 / identity platforms Infrastructure (compute, storage, virtualization) Networking and security technologies Enterprise applications and integrations Proven ability to troubleshoot complex, cross-platform technical issues. Strong documentation, communication, and collaboration skills. Preferred Qualifications Relevant certifications (e.g., Microsoft, AWS, VMware, Security+, CISSP, or equivalent). Experience in regulated or government-contract environments. Experience with automation, scripting, or infrastructure-as-code. Demonstrated experience leading technical initiatives or projects. Core Competencies Technical depth and problem-solving Systems thinking and attention to detail Security-first mindset Continuous improvement orientation Mentorship and teamwork Ability to balance strategic thinking with hands-on execution

🏢 Summary: Remote-first MHS GENESIS Training Specialist role supporting U.S. Coast Guard clinics and sickbays with end-user EHR training, workflow optimization, and adoption support. The position delivers instructor-led and on-the-job training, develops curriculum, and ensures effective use of Cerner Millennium/MHS GENESIS and related systems. Requires Public Trust eligibility and experience training healthcare personnel on military EHR platforms. 🗂️ Requirements: 5+ years supporting computer information systems training and software installs/upgrades, 2+ years training on Cerner Millennium or MHS GENESIS, Cerner Millennium training certification, U.S. citizenship, Ability to obtain and maintain Tier 1 NACI (Public Trust) clearance, Ability to obtain Common Access Card (CAC), Fluency in English and English medical terminology, Understanding of military informatics architecture 📃 Skills: Cerner, Millennium, MHSGENESIS, JOMIS, EHR, JLV, SharePoint, HealthDataIntelligence, Discern, LightsOn, Advance, JKO 🏢 Description: Seneca Global Services is seeking an MHS GENESIS Training Specialist to support the United States Coast Guard (USCG) by providing End User Engagement (EUE) support across clinics and sickbays. This role focuses on communication, knowledge management, training, and workflow coaching for end users. A Public Trust clearance is required. Up to 25% travel may be required. While primarily remote, the role may include 1–2 days weekly onsite at USCG clinics and sickbays. Responsibilities: - Provide Electronic Health Record (EHR) end user training to USCG clinic/sickbay staff virtually and onsite using DHA training domains. - Deliver training on core EHR system, capability releases/upgrades, and new deployments via instructor-led training (ILT), over-the-shoulder training, and optimization sessions. - Assess newly assigned staff to determine training needs and assign MHS GENESIS/JOMIS role-based training tracks. - Verify access to DHA materials on the CGOne network and report access issues. - Provide workflow training support during deployment and sustainment phases. - Ensure users demonstrate required skills to perform their roles within MHS GENESIS/JOMIS. - Educate users on training and adoption resources, including DHA EHR University, JKO modules, online resources, tip sheets, Learning Lives, and USCG Homeplate SharePoint. - Train users on submitting MHS GENESIS/JOMIS trouble tickets and provide issue resolution support. - Coordinate training schedules with clinic/sickbay representatives. - Leverage DHA training and optimization resources to improve delivery. - Design and develop curriculum content and teaching aids compliant with FORCECOM policies when DHA content does not meet needs. - Maintain expertise on MHS GENESIS and supporting applications including Joint Level Viewer (JLV), Patient Portal, and reporting platforms (Health Data Intelligence, Discern, LightsOn, Advance). - Adapt and customize JOMIS Roles 1 and 2 and Operational Medicine Healthcare Solution Suites training strategies and documentation. - Assist in developing and executing sustainment training approaches. - Review training materials for accuracy and relevancy and recommend updates. - Promote EHR optimization including workflow configuration, filters, continuous scrolling, contextual view/split screen, and management of favorites and Quick Orders Mpage. Basic Qualifications: - Minimum five (5) years of experience supporting computer information systems training, tools, software installs, and upgrades, including classroom and one-on-one instruction. - Minimum two (2) years of experience training personnel on Cerner Millennium Electronic Health Record or MHS GENESIS. - Cerner Millennium training certification. - Strong verbal and written communication skills. - Fluency in English and English medical terminology. - U.S. citizenship. - Ability to obtain and maintain a Tier 1 NACI background investigation. - Ability to obtain a Common Access Card (CAC). - Understanding of military informatics architecture. - Operational, clinical (RN or HM), and EHR system experience preferred. Benefits: - Competitive pay. - Comprehensive medical, dental, vision, life, and disability coverage. - Voluntary benefits (critical illness, hospital, accident). - Health savings and flexible spending accounts. - 401(k) retirement plan. - Paid leave and professional development opportunities.

🏢 Summary: Remote MHS GENESIS Training Specialist role supporting U.S. Coast Guard clinics and sickbays by delivering EHR training, workflow coaching, and end-user adoption support. The position focuses on training delivery, curriculum development, system optimization, and sustainment for MHS GENESIS and related healthcare applications. Requires Cerner Millennium expertise, certification, and eligibility for Public Trust clearance with occasional onsite travel. 🗂️ Requirements: 5+ years experience in computer information systems training, software installs, and upgrades, 2+ years experience training on Cerner Millennium EHR or MHS GENESIS, Cerner Millennium training certification, Experience delivering instructor-led, one-on-one, and on-the-job training, Ability to obtain and maintain Tier 1 NACI (Public Trust) clearance, U.S. citizenship, Ability to obtain Common Access Card (CAC), Fluency in English and medical terminology, Understanding of military informatics architecture 📃 Skills: Cerner, Millennium, MHS, GENESIS, JOMIS, EHR, JLV, SharePoint, Health, Data, Intelligence, Discern, LightsOn, Advance, JKO, CGOne 🏢 Description: Seneca Global Services is seeking an MHS GENESIS Training Specialist to support the United States Coast Guard (USCG) by providing End User Engagement (EUE) support across clinics and sickbays. This role focuses on delivering Electronic Health Record (EHR) training, workflow coaching, knowledge management, and adoption support for MHS GENESIS and related systems. A Public Trust clearance is required, with up to 25% travel and occasional onsite support. Benefits Competitive pay and comprehensive benefits package including medical, dental, vision, life, and disability coverage Voluntary benefits (critical illness, hospital, accident) Health savings and flexible spending accounts 401(k) retirement plan Paid leave programs for eligible full-time employees Flexible work-life balance and professional development opportunities Performance and recognition programs Responsibilities Provide EHR end user training to USCG clinic/sickbay staff virtually and onsite using DHA training domains Deliver instructor-led training (ILT), over-the-shoulder training, and optimization sessions for core EHR, upgrades, and new deployments Assess staff training needs and assign MHS GENESIS/JOMIS role-based training tracks Verify access to DHA materials on CGOne network and report access issues Provide workflow training support during deployment and sustainment phases Ensure users demonstrate required competencies within MHS GENESIS/JOMIS Educate users on training resources including DHA EHR University, JKO modules, SharePoint, and online materials Train users on submitting MHS GENESIS/JOMIS trouble tickets and provide issue resolution support Coordinate and schedule training sessions with clinic/sickbay representatives Leverage DHA training and optimization resources to improve delivery Design and develop curriculum and coaching materials when DHA content does not meet needs Maintain expertise in MHS GENESIS and supporting applications including JLV, Patient Portal, and reporting platforms (Health Data Intelligence, Discern, LightsOn, Advance) Adapt and customize JOMIS Roles 1 and 2 training strategies and documentation Assist in developing and executing sustainment training approaches Review and update training materials for accuracy and relevancy Promote EHR optimization including workflow configuration, filters, contextual views, Quick Orders Mpage favorites, and sharing favorites Basic Qualifications Minimum 5 years experience supporting computer information systems training, tools, software installations, and upgrades Minimum 2 years experience training on Cerner Millennium EHR or MHS GENESIS Cerner Millennium training certification Strong verbal and written communication skills Fluency in English and medical terminology U.S. citizenship Ability to obtain and maintain Tier 1 NACI background investigation Ability to obtain a Common Access Card (CAC) Understanding of military informatics architecture Operational, clinical (RN or HM), and EHR system experience preferred