Sr Solutions Architect (Req#1028)

🏢 Summary: Customer-facing pre-sales Solutions Architect role supporting service provider customers in the Northeast, focused on high-end routing and optical networking architectures. The position involves designing next-generation MPLS and optical transport solutions, leading technical engagements, and developing BOMs and SOWs in close alignment with sales. Requires deep expertise in routing platforms, optical technologies, and service provider network design. 🗂️ Requirements: Geographically located in the Northeast United States, 5+ years in telecommunications or service provider engineering roles, Extensive hands-on experience with high-end routing platforms (Cisco, Juniper, Nokia, or Ciena), Strong background in optical networking technologies (DWDM, OTN, ROADMs), Deep protocol-level knowledge of BGP, MPLS, IS-IS, OSPF, EVPN, Experience designing and deploying large-scale service provider networks, Pre-sales engineering experience including OEM/platform selection and SOW development, Experience responding to RFPs/RFIs/RFQs, College degree or equivalent work experience 📃 Skills: SR-MPLS, EVPN, DWDM, ROADM, OTN, BGP, MPLS, IS-IS, OSPF, Cisco, Juniper, Nokia, Ciena, ASR9000, NCS5500, MX, PTX, ACX, 7750SR, 7950XRS, 7250IXR, SAOS 🏢 Description: Overview *Candidates MUST BE geographically located within the Northeast region of the United States (Preferred Location: Boston, MA)* The Service Provider Group (SPG) is seeking a highly skilled and motivated Solutions Architect to support telecommunications customers across the Northeast. This individual will serve as a trusted technical advisor to service providers, including telcos, cable operators, consortiums, electrical cooperatives, and municipalities. The ideal candidate will possess deep technical expertise in high-end routing and optical networking, with a strong focus on next-generation MPLS and optical transport architectures. Key technologies include Segment Routing (SR-MPLS), Ethernet VPN (EVPN), Dense Wavelength Division Multiplexing (DWDM), and Reconfigurable Optical Add-Drop Multiplexers (ROADMs). The Solutions Architect will be 1:1 aligned with a dedicated Account Executive, working together to engage customers, assess their current network environments, and define future-state designs. Responsibilities include customer presentations, onsite whiteboarding sessions, OEM and platform selection, BOM creation, and drafting Statements of Work (SOWs) for professional services engagements. This is a high-impact, customer-facing pre-sales role that blends deep technical guidance with strategic engagement to support and close complex, high-value business opportunities. Your Impact The essential functions of this position include: - Provide technical expertise and credibility to the account team on designated focus areas - Conduct customer presentations on value proposition and technical solution sets for assigned accounts - Assist sales account managers with account planning related to hardware, software, and services opportunities - Assist with project management for complex presales engagements - Complete technical sections for RFP/RFI/RFQ responses - Collect customer business and technical requirements and determine recommended solutions - Develop solution architecture and detailed line-item configurations and bills of material (BOMs) - Develop proposals and presentations of recommended solutions - Assist with technical scoping and review for Statements of Work (SOWs) - Act as liaison to customer technical staff regarding solution and implementation specifics - Act as liaison between sales and professional services teams to vet solution recommendations and complete technical SOW sections - Act as technical liaison with field OEM sales and technical teams - Mentor junior sales account managers on opportunity management and technical solution sets - Conduct knowledge transfer sessions on solution updates and implementation lessons learned - Support resolution of customer satisfaction issues related to technical solutions and deployments - Assist in developing customer recovery plans when needed - Identify candidate solution areas for development or investment - Complete required training and maintain relevant certifications - Assist with improving procedures and functions - Ensure coverage for in-process opportunities when out of office - Participate in weekly team planning calls - Complete administrative tasks such as expenses and time reporting in a timely manner - Travel up to 50% as required Qualifications Technical Expertise: Extensive hands-on experience with one or more of the following high-end routing platforms (or equivalent): - Cisco ASR 9000 / 1000 Series, NCS 5500 Series - Juniper MX, PTX, and ACX Series - Nokia 7750 SR, 7950 XRS, and 7250 IXR Series - Ciena SAOS platforms Strong background in optical networking technologies: - DWDM (Dense Wavelength Division Multiplexing) - OTN (Optical Transport Network) - ROADMs (Reconfigurable Optical Add-Drop Multiplexers) Deep protocol-level knowledge including: - BGP - MPLS - IS-IS - OSPF - EVPN - Proven ability to integrate routing and optical technologies into cohesive network solutions - Practical experience designing and deploying large-scale networks for service providers Pre-Sales Background: - Direct involvement in OEM and platform selection - Demonstrated success in developing Statements of Work (SOWs) - Experience working in 1:1 alignment with an Account Executive Professional Experience: - Technical proposal development - Solution presentations and product demonstrations - Response to RFPs and RFIs - Minimum 5+ years in telecommunications or service provider engineering roles - College degree or applicable work experience - Certifications in applicable technology preferred - Excellent written communication skills - Strong attention to detail - Excellent oral presentation skills Position Specifics The initial base salary range for this position is expected to be between $110,000 and $150,000 annually. The final base salary offered will be determined by multiple factors, including job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, compensation may include commissions and discretionary bonuses. A full range of medical, financial, and other benefits are offered, including 401(k) eligibility, employee stock purchase program, and paid time off such as vacation, sick time, and personal leave, dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, the employee will be in an at-will position. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided in accordance with relevant laws to support success in this position.

🏢 Summary: The Senior Staffing Support Specialist manages the full staffing lifecycle, partnering with sales teams and customers to fulfill staffing opportunities and ensure smooth placement operations. The role focuses on candidate pre-screening, compliance documentation, ATS management, and maintaining strong client and consultant relationships. It combines operational coordination, customer interaction, and technical qualification support in a fast-paced staffing environment. 🗂️ Requirements: High school diploma, 3–5+ years of staffing support, recruiting coordination, or staffing operations experience, Strong understanding of staffing services and recruiting processes, Proficiency in Microsoft Office Suite (Excel, Word, Outlook), Experience with Applicant Tracking Systems (ATS), Ability to manage full staffing lifecycle from intake to invoicing, Ability to ensure compliance and placement documentation accuracy, Ability to work in fast-paced environment and meet deadlines 📃 Skills: ATS, JobDiva, Excel, Word, Outlook, MicrosoftOffice 🏢 Description: Overview The Senior Staffing Support Specialist will manage customer fulfillment opportunities and partner closely with the Staffing sales BDE team to drive and promote staffing services for the Strategic Staffing group. This role is responsible for supporting the full staffing lifecycle, maintaining strong customer and candidate relationships, and ensuring operational excellence throughout the hiring and placement process. Your Impact The essential functions of this position include: - Coordinate the full staffing cycle from opportunity intake through engagement to the invoicing team - Ensure all corporate policies, compliance requirements, and placement documentation are completed accurately and timely - Partner with sales teams and staffing partners nationwide to qualify, support, and fulfill staffing opportunities - Communicate directly with customers to help support understanding job requirements, coordinate interviews, and manage expectations - Conduct candidate pre-screening and technical qualification assessments with engineering staff - Maintain ongoing relationships with placed consultants to monitor engagement status and support successful assignments - Build and strengthen customer relationships to help identify and support new business opportunities with your Staffing BDE - Participate in customer meetings and sales team meetings to promote and expand staffing services when needed - Maintain and update candidate records within the Applicant Tracking System (ATS) - Support reporting, tracking, and additional administrative responsibilities as assigned Qualifications - High school diploma required - Bachelor's degree preferred - 3–5+ years of staffing support, recruiting coordination, or staffing operations experience - Strong understanding of staffing services and recruiting processes - Excellent customer service, communication, and relationship management skills - Strong multitasking and organizational abilities - Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook - Experience working with Applicant Tracking Systems (ATS) and candidate databases preferred (Job Diva is the ATS) - Ability to collaborate effectively with management, sales teams, and colleagues - Ability to work in a fast-paced environment while meeting critical deadlines - Strong customer-facing and interpersonal skills - Ability to work under pressure while maintaining attention to detail and professionalism - General business acumen and problem-solving abilities Preferred Skills - Experience supporting staffing sales and customer fulfillment processes - Strong follow-up and communication skills with both clients and candidates - Ability to manage multiple priorities and staffing engagements simultaneously - Detail-oriented with strong process discipline and accuracy Position Specifics The initial base salary range for this position is expected to be between $65,000 and $80,000 annually. The final base salary offered will be determined by multiple factors, including job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, the compensation structure may include commissions and discretionary bonuses. The company offers a full range of medical, financial, and other benefits, including 401(k) eligibility, employee stock purchase program, and various paid time off benefits such as vacation, sick time, and personal leave, dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, the employee will be in an at-will position and the company reserves the right to modify base salary and other discretionary compensation programs based on performance and market factors. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided in accordance with relevant laws. This job description serves as a guide and is not an employment contract.

🏢 Summary: The role involves managing the full staffing lifecycle, partnering with sales teams to fulfill customer staffing needs, and ensuring compliance and operational excellence throughout the hiring process. The position focuses on coordinating candidate screening, interview processes, customer communication, and maintaining ATS records. It also supports reporting, invoicing coordination, and ongoing consultant relationship management. 🗂️ Requirements: High school diploma, 3–5+ years of staffing support, recruiting coordination, or staffing operations experience, Strong understanding of staffing services and recruiting processes, Proficiency in Microsoft Office Suite (Excel, Word, Outlook), Experience with Applicant Tracking Systems (ATS), Ability to manage full staffing lifecycle from intake to invoicing, Ability to coordinate candidate pre-screening and technical assessments, Ability to maintain and update ATS records accurately, Ability to work in fast-paced environment and meet deadlines 📃 Skills: ATS, JobDiva, Excel, Word, Outlook, MicrosoftOffice 🏢 Description: Overview The Senior Staffing Support Specialist will manage customer fulfillment opportunities and partner closely with the Staffing sales BDE team to drive and promote staffing services for the Strategic Staffing group. This role is responsible for supporting the full staffing lifecycle, maintaining strong customer and candidate relationships, and ensuring operational excellence throughout the hiring and placement process. Your Impact The essential functions of this position include: - Coordinate the full staffing cycle from opportunity intake through engagement to the invoicing team - Ensure all corporate policies, compliance requirements, and placement documentation are completed accurately and timely - Partner with sales teams and staffing partners nationwide to qualify, support, and fulfill staffing opportunities - Communicate directly with customers to help support understanding job requirements, coordinate interviews, and manage expectations - Conduct candidate pre-screening and technical qualification assessments with engineering staff - Maintain ongoing relationships with placed consultants to monitor engagement status and support successful assignments - Build and strengthen customer relationships to help identify and support new business opportunities - Participate in customer meetings and sales team meetings to promote and expand staffing services when needed - Maintain and update candidate records within the Applicant Tracking System (ATS) - Support reporting, tracking, and additional administrative responsibilities as assigned Qualifications - High school diploma required - Bachelor's degree preferred - 3–5+ years of staffing support, recruiting coordination, or staffing operations experience - Strong understanding of staffing services and recruiting processes - Excellent customer service, communication, and relationship management skills - Strong multitasking and organizational abilities - Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook - Experience working with Applicant Tracking Systems (ATS) and candidate databases preferred (JobDiva) - Ability to collaborate effectively with management, sales teams, and colleagues - Ability to work in a fast-paced environment while meeting critical deadlines - Strong customer-facing and interpersonal skills - Ability to work under pressure while maintaining attention to detail and professionalism - General business acumen and problem-solving abilities Preferred Skills - Experience supporting staffing sales and customer fulfillment processes - Strong follow-up and communication skills with both clients and candidates - Ability to manage multiple priorities and staffing engagements simultaneously - Detail-oriented with strong process discipline and accuracy Position Specifics The initial base salary range for this position is expected to be between $65,000 and $80,000 annually. The final base salary offered will be determined by multiple factors, including job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, compensation may include commissions and discretionary bonuses. The company offers a full range of medical, financial, and other benefits, including 401(k) eligibility, employee stock purchase program, and various paid time off benefits such as vacation, sick time, and personal leave, dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, the employee will be in an at-will position and the company reserves the right to modify base salary and other discretionary compensation programs at any time, including for reasons related to individual or company performance and market factors. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided in accordance with relevant laws to support success in this position.

🏢 Summary: Senior Software Engineer role focused on designing scalable, cloud-based systems and leading cross-team technical initiatives within a SaaS platform. The position combines hands-on development with architectural leadership, engineering standards, and end-to-end delivery ownership. It emphasizes system design, cloud architecture, DevOps excellence, and large-scale production reliability. 🗂️ Requirements: Bachelor’s degree in Computer Science, Engineering, or related field or equivalent experience, 9–12 years of professional software development experience, Expert-level knowledge of software architecture and system design, Experience delivering large-scale cloud-based systems, Experience writing test automation across multiple levels, Ability to lead cross-team technical initiatives, Experience with CI/CD, testing, observability, and DevOps practices, Ability to participate in on-call and incident response, Legal authorization to work in the United States 📃 Skills: SaaS, Cloud, CI/CD, DevOps, Testing, Automation, Observability, Architecture, Microservices, Analytics, AI 🏢 Description: Elite is the trusted automation platform for law firm operations across most of the world's largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite's products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.Position Overview The Senior Software Engineer is a technical leader responsible for designing scalable systems, driving engineering excellence, and delivering high-impact solutions. This role focuses on cross-team influence, system-wide thinking, and elevating engineering standards Work Arrangement: Remote This role requires the individual to be based in Flexible across U.S. time zones. Responsibilities Contribute to system and component‑level architecture design, collaborating with engineers and architects to evaluate options and make sound technical decisions. Own end‑to‑end technical execution of key initiatives, from design through delivery, proactively identifying and mitigating risks and dependencies. Lead cross-team initiatives and influence platform-level decisions Uphold high engineering standards by actively participating in code reviews and applying best practices in CI/CD, testing, observability, and DevOps. Partner closely with Product, UX, QA, Security, and Infrastructure teams to deliver solutions that meet both functional and non‑functional requirements. Lead complex incident response and technical root cause analysis, including on-call participation Mentor and support engineers, fostering strong engineering judgment, collaboration, ownership, and continuous learning. Remain deeply hands‑on, contributing high‑quality, production‑ready code to critical components and complex problem areas. Balance short-term delivery with long-term technical health Troubleshoot and resolve complex production issues, applying strong diagnostic and problem‑solving skills. Support alignment between product priorities and technical execution, contributing to predictable, high‑quality delivery. Perform other duties as assigned to support departmental and company objectives. Qualifications Bachelor's Degree in Computer Science, Engineering, or related field, or equivalent experience. 9–12 years of professional software development experience Expert-level knowledge of software architecture and system design Proven experience delivering large-scale, cloud-based systems Proven experience writing test automation at every level to confirm application functionality and performance goals are met Strong leadership, communication, and stakeholder influence skills Ability to drive change across complex technical environments Ability to travel up <10% as business needs require Role requires the following physical capacity: Sedentary: primarily desk/computer work Must be legally authorized to work in United States; Elite does not provide employment sponsorship for this position Benefits: Competitive Compensation Package ($155,700 - $173,000 base salary + variable component) Comprehensive Healthcare Coverage (Health, Dental, Vision) Retirement Savings Plan with an Employer Contribution Professional Development Opportunities Time Off Wellness Initiatives Employee Assistance Program Generous Global Parental Leave Calm, free premium subscription Employee Discount Program Please note that we do not offer sponsorship for this position. Additional Information At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter. In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment. Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma. As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. We are not accepting applications submitted through recruiting agencies.