Full Time Security Officer Ellicot

🏢 Summary: Customer-focused concierge role responsible for delivering high-level hospitality and front desk services to residential tenants and guests. The position involves managing building access, coordinating amenities, handling inquiries, and ensuring a professional and welcoming environment. Ideal for candidates with strong customer service experience and proficiency in Microsoft Office. 🗂️ Requirements: High School Diploma or GED, Strong customer service background, Minimum 1 year concierge or high-end customer service experience, Ability to work weekends and holidays, Flexibility to pick up additional shifts, Proficiency in Microsoft Office (Outlook, Word, Excel), Ability to manage building access and authorized entry, Strong problem-solving skills, Exceptional oral and written communication skills, Ability to multitask and work independently 📃 Skills: Microsoft, Outlook, Word, Excel 🏢 Description: Job Overview Join our team as a concierge and become the epitome of hospitality excellence for our residents. As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident's needs are met with care and professionalism. From warmly greeting guests to providing personalized assistance, you'll be the friendly, reliable presence our residents depend on. If you have a passion for creating memorable experiences and enjoy making people's lives easier, this role is a perfect fit. Key Responsibilities Provide Class "A" customer service – Building a good rapport with tenants and going above and beyond whenever possible Meet and greet all visitors such as tenants, guests and prospects Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Respond to tenant questions and complaints in a timely manner Ensure that only authorized individuals enter the building Manage incoming phone calls and direct them to the appropriate destination Coordinate reservation for amenity space, loading elevators and loading dock Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed Work scheduled shifts Perform other duties as needed Qualifications High School Diploma or equivalent (GED) Strong customer service background 1 year of concierge or high-end customer service experience is preferred Must be able to work weekends Ability to work holidays required. Flexibility to pick up additional shifts, as needed Proficient in Microsoft Office, particularly Outlook, Word and Excel Outgoing personality with ability to relate to diverse group of people Self-motivated and high energy Strong problem-solving skills Strong sense of urgency Must be highly credible and trustworthy, and operate with high degree of integrity Must hold oneself and others accountable and strive for a high level of excellence Must have a positive, can-do attitude and be able to fuel growth and innovation Must be customer-focused and results-oriented Must want to continuously learn and develop Exceptional oral and written communication skills Ability to work well in a team establishing good working relationships with others Ability to multitask and prioritize tasks with a strong attention to detail Self-directed and able to work independently, with minimal supervision Benefits Compensation: - Competitive Salary with Bonus Potential - Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance Career Development - Opportunities for Advancement within our expanding portfolio - Annual Professional Development Funds to fuel your growth Employee Perks (to name a few): - Housing Discount - Commuter Benefits - Free Parking and EV charging - Parental Leave Program - Enjoy a Friendly Work Environment that values collaboration *Note benefits vary depending on the function of your role

🏢 Summary: Opportunity for a concierge to deliver high-level customer service in a residential community, acting as the primary point of contact for residents and visitors. The role focuses on front desk operations, access control, amenity coordination, and maintaining a welcoming, professional environment. Ideal for candidates with strong service experience and proficiency in Microsoft Office. 🗂️ Requirements: High School Diploma or GED, Strong customer service background, Minimum 1 year concierge or high-end customer service experience, Ability to work weekends, Ability to work holidays, Proficiency in Microsoft Office (Outlook, Word, Excel), Exceptional oral and written communication skills, Ability to multitask and prioritize tasks, Ability to work independently with minimal supervision 📃 Skills: Outlook, Word, Excel, MicrosoftOffice 🏢 Description: Job Overview Join our team as a concierge and become the epitome of hospitality excellence for our residents. As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident's needs are met with care and professionalism. From warmly greeting guests to providing personalized assistance, you'll be the friendly, reliable presence our residents depend on. Key Responsibilities - Provide Class "A" customer service – building a good rapport with tenants and going above and beyond whenever possible - Meet and greet all visitors such as tenants, guests and prospects - Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) - Respond to tenant questions and complaints in a timely manner - Ensure that only authorized individuals enter the building - Manage incoming phone calls and direct them to the appropriate destination - Coordinate reservation for amenity space, loading elevators and loading dock - Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed - Work scheduled shifts - Perform other duties as needed Qualifications - High School Diploma or equivalent (GED) - Strong customer service background - 1 year of concierge or high-end customer service experience is preferred - Must be able to work weekends - Ability to work holidays required; flexibility to pick up additional shifts as needed - Proficient in Microsoft Office, particularly Outlook, Word and Excel - Outgoing personality with ability to relate to diverse group of people - Self-motivated and high energy - Strong problem-solving skills - Strong sense of urgency - Highly credible and trustworthy, operating with a high degree of integrity - Ability to hold oneself and others accountable and strive for excellence - Positive, can-do attitude with focus on growth and innovation - Customer-focused and results-oriented - Desire to continuously learn and develop - Exceptional oral and written communication skills - Ability to work well in a team and establish good working relationships - Ability to multitask and prioritize tasks with strong attention to detail - Self-directed and able to work independently with minimal supervision Benefits Compensation: - Competitive salary with bonus potential - Generous benefit package: Medical, Dental, Vision, 401K match, Life Insurance Career Development: - Opportunities for advancement within an expanding portfolio - Annual professional development funds Employee Perks (to name a few): - Housing discount - Commuter benefits - Free parking and EV charging - Parental leave program - Friendly work environment that values collaboration *Note: Benefits vary depending on the function of your role.

🏢 Summary: The Client Services Associate delivers on-site mailroom, shipping/receiving, office support, and front desk coverage while ensuring high service standards. The role includes handling inbound/outbound mail, maintaining office equipment and supplies, supporting meetings, and performing light maintenance. This position requires strong organizational skills, customer service focus, and proficiency with office systems and equipment. 🗂️ Requirements: High School Diploma or equivalent, Knowledge of shipping and receiving procedures, Working knowledge of multi-function devices (MFD), Proficiency in MS Office Suite, Ability to operate office machinery, Ability to lift 40 lbs or more frequently, Ability to manage multiple tasks simultaneously, Strong organizational and time management skills, Ability to work assigned hours, Professional appearance and adherence to policies 📃 Skills: MSOffice, MFD, Shipping, Receiving, DataEntry, Inventory, Copying, Printing, Packaging, ComputerSystems 🏢 Description: Job Title: Client Services Associate Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), ensuring copy/print machines are functional and stocked, serving as backup to the front office (reception/concierge), and providing light maintenance/cleaning. This position offers the highest level of service to all employees while maintaining a professional image by providing prompt, courteous, and efficient service. Duties and Responsibilities: - Provides 5-star customer service to all employees. - Receives inbound mail/packages, sorts incoming mail, and inputs into chain of custody software. - Manages outgoing mail/package transactions. - Performs shipping and receiving duties. - Notifies employees upon receipt of inbound deliveries. - Distributes mail/packages to personnel. - Acts as point of contact for mail/package inquiries. - Performs daily key operations of multi-function devices (ensuring functionality and replenishing toner/paper). - Submits work orders as required. - Services and replenishes pantry, conference, kitchen, and meeting areas. - Performs meeting and conference room setups. - Assists with building occupant moves. - Performs light maintenance and cleaning duties. - Maintains Business Service Center area in a neat and orderly fashion. - Monitors and replenishes office supplies. - Assists with copy/print orders and equipment monitoring. - Trains backup staff on policies and procedures. - Provides reception/concierge coverage as needed. Competencies: - Strong verbal and written communication skills. - Excellent customer service skills. - PC skills with MS Office Suite experience. - Ability to handle multiple tasks simultaneously. - Good organizational skills. - Working knowledge of MFD equipment. - Knowledge of shipping/receiving procedures. - Ability to validate packing slips and select proper packing materials. Qualifications and Education Requirements: - High School Diploma (or equivalent) required. - 1+ years prior work experience preferred. - Excellent organizational and time management skills. - Analytical and problem-solving abilities. - Current knowledge or ability to learn required computer-based systems. - Professional appearance and attitude. - Adherence to company policies and procedures. Physical Demands: - Ability to grasp, lift, and move packages using a wheeled cart (up to 60 lbs capacity). - Ability to lift or move 40 lbs or more frequently. - Ability to walk, bend, kneel, stand, and sit for extended periods. - Manual dexterity for operating office machinery. Travel: None or negligible. Pay Range: $18.50—$19.50 USD What We Offer: - Career growth opportunities. - Learning and development programs. - Employee recognition programs. - Comprehensive benefits including Medical, Dental, Vision, HSA, 401k with matching, Life Insurance, Disability coverage, Paid Time Off, and additional supplemental benefits.

🏢 Summary: Manager, Client Service role overseeing client service teams within a financial advisory environment, combining people management, operational oversight, and hands-on client service responsibilities. The position focuses on improving team productivity, ensuring exceptional client experience, and serving as a subject matter expert on complex financial account topics. Offers competitive compensation, incentive eligibility, and a comprehensive benefits package. 🗂️ Requirements: Bachelor’s degree (Business, Economics, Accounting, Finance or related), Minimum 2 years financial industry experience, Minimum 2 years client-facing experience, Ability to manage and develop team members, Proficiency with financial planning software, Proficiency with Salesforce, Proficiency with MS Office Suite 📃 Skills: Salesforce, MSOffice, FinancialPlanningSoftware, HRSystems, Timekeeping, PerformanceManagement, 10b5-1, RMD, TaxLossHarvesting, CashAudits 🏢 Description: Job Summary: The Manager, Client Service works collaboratively with the Director, Client Service on: team member management and development, increasing overall productivity of direct reports, promoting excellence in servicing the existing client base with efficiency and attention to detail, and performing Client Service Specialist responsibilities. Responsibilities: People Management - Participate in the hiring, training, mentoring and supervision of all Client Service Specialists, Client Service Coordinators and Interns in an office - Maximize talent via employee development and coaching - Facilitate a strong team culture and sharing of best practices across an office or team - Partner with Client Service Leadership Team to facilitate ongoing CSS training and development - Handle all manager functions in the HR system including timekeeping, PTO requests, and performance reviews for direct reports Operations Management - Optimize productivity by coordinating Client Service Specialist coverage and prioritizing workflow within the office - Ensure an exceptional client experience in the office/team - Act as a local contact for operational issues or challenges - Serve as subject matter expert for complex account-related topics such as 10b5-1 plans, pledged asset lines, account overlays, and separate account managers - Coordinate local projects such as RMDs, tax loss harvesting, cash audits, and tracking of new deposits Leadership - Directly impact growth and client retention and monitor progress toward team goals - Participate as a member of the senior manager's leadership team to contribute to local strategy decisions - Coordinate team meetings and events - Identify scalable solutions and process improvements and collaborate with relevant departments to update processes - Support Branch Operations on new projects and initiatives - Support Learning and Development on Client Service Specialist trainings - Office management responsibilities as assigned Requirements: Education: - Bachelor’s degree or equivalent (preferably Business, Economics, Accounting or Finance related) Experience: - Minimum 2 years of financial industry related experience - Minimum 2 years of client-facing experience - Experience interacting with individuals at all income levels in a professional and confidential manner Certifications: - Notary designation a plus Job Skills: - Self-motivated and well-organized with ability to work independently and in a team - Excellent verbal, written, analytical and organizational skills - Technical and analytical ability with multi-tasking and project management skills - Proficiency with financial planning software, Salesforce and MS Office Suite - Flexible, reliable, trustworthy, and able to maintain confidentiality Work Schedule: Monday through Friday, 8:00AM – 5:00PM. Working Conditions: Professional office environment with assigned workstation. Compensation: - Base Pay Range: $100,000—$110,000 USD - Eligible for incentive compensation programs Benefits: - Company Paid Basic Life & AD&D Insurance - Company Paid Short-Term and Long-Term Disability Insurance - Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance - Three Cigna medical plan offerings including two High Deductible Health Plans and one Traditional Co-Pay plan - Kaiser Medical plans available in California - Health Savings Account (HSA) with company contributions (for HDHP enrollment) - Two Dental plans - Vision Insurance - Dependent Care Savings Account - 14 Company Paid Holidays including a full week off at Thanksgiving - Generous paid time off for vacation and sick days - Employee Assistance Plan - Family Medical Leave - Paid Parental Leave (8 weeks) - Maternity benefits combining STD and Parental Leave - Adoption Assistance Reimbursement Program - Company Paid Concierge Services - 401(k) Retirement Plan with Traditional and Roth options and employer match - Pet Insurance - Personalized financial planning and guidance at preferred employee pricing

🏢 Summary: The offer is for a Client Services Associate focused on asset management, shipping/receiving operations, and on-site hardware lifecycle support. The role involves tracking, tagging, auditing, and securely handling hardware assets while maintaining accurate inventory records and supporting office equipment and customer service needs. It combines warehouse logistics, data management, and technical asset handling responsibilities in a service-oriented environment. 🗂️ Requirements: High School Diploma or equivalent, Minimum 1 year experience in warehouse, shipping and receiving, Knowledge of shipping and receiving procedures, Ability to inspect and reconcile shipments with documentation, Experience maintaining and updating asset records or databases, Ability to safely wipe data from desktops and laptops, Proficiency in MS Office Suite, Ability to operate MFD equipment, Ability to lift 40 lbs or more frequently, Ability to work assigned hours, including nights and weekends if required 📃 Skills: AssetManagement, InventoryManagement, Shipping, Receiving, DataWiping, MSOffice, Database, MFD, HardwareHandling, Reporting 🏢 Description: Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Client Services Associate/Asset Management role includes receiving, sorting, and classifying hardware assets; inspecting incoming hardware; shipping and receiving products; maintaining accurate records of all hardware assets; ensuring proper storage and handling of hardware assets and supplies; replenishing and organizing office supplies; ensuring copy/print machines are functional and stocked; serving as backup to reception/concierge; and providing light maintenance and cleaning. This position delivers prompt, courteous, and efficient service while maintaining a professional image. Duties and Responsibilities: - Accept and deliver orders, visually inspect shipments for damage, and reconcile with shipping documentation. - Tag assets and update asset data repositories accurately. - Maintain secure storage and proper organization of assets in a controlled environment. - Perform on-site asset pickup and delivery and maintain accurate inventory of assets and associated hardware. - Oversee and audit asset entries in the database to ensure proper tracking and compliance. - Submit monthly touch count reports to ensure up-to-date asset management. - Collaborate with cross-functional teams to streamline operations and provide customer service. - Adhere to company policies, procedures, and security measures. - Safely wipe data from desktops or laptops planned for disposal. - Provide customer service via phone, email, or in-person interactions. - Travel to assigned locations as required and work outside regular business hours when needed. - Maintain high attention to detail and accuracy in all tasks. Competencies: - Strong verbal and written communication skills. - Excellent customer service skills. - PC skills with MS Office Suite experience. - Ability to manage multiple tasks. - Organizational skills. - Working knowledge of MFD equipment. - Knowledge of shipping/receiving procedures. - Ability to determine correct packing methods and validate packing slips. Qualifications and Education Requirements: - High School Diploma (or equivalent) required. - 1+ years prior work experience in warehouse, shipping and receiving preferred. - Ability to work assigned hours. - Excellent organizational and time management skills. - Analytical and problem-solving abilities. - Written and verbal communication skills. - Ability to learn computer-based systems required for the position. - Professional appearance and adherence to policies and procedures. Physical Demands: - Fine and gross motor skills to grasp, lift, and move packages using wheeled carts (up to 60 lbs capacity). - Ability to walk, bend, kneel, stand, or sit for extended periods. - Manual dexterity for operating office machinery. - Ability to lift or move 40 lbs or greater frequently. Travel: None or negligible. What We Offer: Career Growth opportunities. Learning & Development programs. Employee recognition programs. Comprehensive benefits including Medical, Dental, Vision, HSA, 401k with matching, Paid Time Off, insurance options, education discounts, and additional voluntary benefits. Note: Benefit offerings may vary for positions under 30 hours per week.

🏢 Summary: Airport Ground Operations/Customer Service leadership role focused on supervising cross-utilized agents, coordinating daily airport operations, ensuring safety and regulatory compliance, and supporting customer service activities. The position includes hands-on operational duties such as baggage handling, aircraft support, training coordination, and operating ground equipment in a fast-paced airport environment. 🗂️ Requirements: High School Diploma/GED, Minimum 1 year customer service experience, Airline industry experience, Authorization to work in the US, Pass criminal background check, Valid driver’s license, Minimum age of 18, Ability to read, write, and speak English, Ability to work flexible schedules including nights, weekends, and holidays, Ability to operate airport ground equipment, Ability to lift, push, pull, or carry up to 300 lbs 📃 Skills: FAA, CustomerService, GroundOperations, Security, Commissary, Training, BaggageHandling, Marshalling, Pushback, Deicing, Tractors, Tugs, BeltLoaders, OfficeEquipment 🏢 Description: Summary This position is responsible for overseeing and providing operational support to airport Ground Operations/Customer Service (Cross-Utilized) Agents consistent with company policy and federal and state regulations. Responsibilities include ground operations, aircraft cleaning, security, operations, and commissary duties as required. Minimum Requirements • Combination of education and experience will be considered • Must be authorized to work in the US as defined by the Immigration Act of 1986 • Must pass a Criminal Background Check • Education: High School Diploma/GED • Minimum one (1) year customer service experience • Airline industry experience Preferred Requirements • Knowledge of customer service and ground operations procedures • Basic computer skills • General knowledge of office equipment • People-oriented with a positive and friendly attitude • Professional communication skills with internal and external customers • Well groomed and adheres to dress code policy • Ability to work efficiently under time constraints • Willingness to work flexible schedules including nights, weekends, and holidays • Must be at least 18 years of age and possess a valid driver’s license • Ability to read, write, and speak English Job Duties • Coordinate and direct duties and activities of Customer Service/Ground Operations agents • Interface with supervisors, leads, and departments to resolve service issues and ensure quality of service • Ensure adherence to company safety rules including dangerous goods handling and awareness • Report safety hazards and incidents to supervisor • Perform functions of a Customer Service/Ground Operations Agent • Work flexible hours including nights, weekends, holidays, and irregular operations • Assign employees to specific job functions as needed • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements • Ensure FAA, company, and airport regulations are followed • Assist customers with special needs during boarding • Load and unload baggage and co-mail from aircraft and airport baggage areas • Marshal planes and push back aircraft • Operate heavy motorized machinery and equipment including tugs, tractors, belt loaders, bag carts, push-back tractors, and deicers • Lead and motivate team members • Coordinate and provide training for employees including new hires and recurrent training • Other duties as assigned Physical Requirements The role requires standing, sitting, talking, hearing, seeing, reaching, stooping, kneeling, climbing, and using hands and fingers to operate tools and equipment such as hand trucks, carts, ramps, and tugs. May be required to lift, push, pull, or carry up to 300 lbs. Exposure to heights, confined spaces, extreme noise, varying temperatures, wind, and light fluctuations is expected. Ability to wear personal protective gear and work various shifts in a 24-hour environment is required. Benefits Full Time Benefits: • Profit Sharing • Medical/Dental/Vision/Life/Disability Insurance • Medical Travel Reimbursement • Legal, Identity and Pet Insurance • 401K with employer match • Employee Stock Purchase Plan • Employee Assistance Program • Tuition Reimbursement • Flight Benefits • Paid vacation, holidays, and sick time Part Time Benefits: • Profit Sharing • Medical Travel Reimbursement • Legal, Identity and Pet Insurance • 401K with employer match • Employee Stock Purchase Plan • Employee Assistance Program • Tuition Reimbursement • Flight Benefits • Sick time

🏢 Summary: Customer Service/Airport Agent role responsible for passenger support, ticketing, boarding, baggage handling, and ground operations including aircraft marshaling and pushback. The position combines customer service duties with ramp operations and safety compliance in a fast-paced airport environment. Candidates must meet operational, physical, and regulatory requirements and complete required training. 🗂️ Requirements: High School Diploma or GED, Minimum 1 year customer service experience, Authorized to work in the US, Pass Criminal Background Check, Minimum 18 years of age, Valid/Unexpired Driver’s License, Ability to read, write, and speak English, Availability for varied shifts including nights, weekends, holidays, Ability to complete required training and trainee program 📃 Skills: Ticketing, BaggageHandling, AircraftMarshaling, PushbackOperations, GroundOperations, FAACompliance, SafetyCompliance, HeavyEquipmentOperation, ComputerSkills, OfficeEquipment 🏢 Description: Summary This position is responsible for providing customer service to all customers, including scheduled or charter services. Responsibilities include ground operations, aircraft cleaning, security, operations, and commissary duties as required. Visa Sponsorship Available No Minimum Requirements Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education: High School Diploma/GED Education Details: GED Equivalent Certification: No Years of Experience: Minimum one (1) year Customer Service experience or equivalent related training and/or experience; Airline industry preferred. Valid/Unexpired Driver's License: Yes • Must be at least 18 years of age and possess a valid driver’s license. • Ability to read, write, and speak English to receive and understand instructions and ensure safety, and to interact with customers. Preferred Requirements • Basic computer skills; knowledge of general office equipment. • Must be people oriented, highly motivated with a positive and friendly attitude. • Must be available to work varied hours including nights, weekends, and holidays and be able to stay late for irregular operations. • Must be well groomed and adhere to dress code policy. • Ability to work efficiently under time constraints. • Must be available to attend required training. • TRAINEE STATUS: Upon offer of employment, employee will remain in trainee status until successful completion of all practical and written curriculum. Job Duties • Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats. • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements. • Marshal planes and push back aircraft. • Handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate. • Assist customers with special needs and support boarding. • Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and airport baggage areas. • Operate heavy motorized machinery/equipment including tugs, tractors, belt loaders, bag carts, push-back tractors, and deicers. • Enforce safety and security measures and monitor safety-sensitive zones. • Ensure airline and airport regulations are followed. • Other duties as assigned. Physical Requirements Office: • Regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, printer, and phone. • May lift, push, pull, or carry up to 20 lbs. • May work various shifts/days in a 24-hour environment. • Exposure to moderate noise, temperature, and light fluctuations. • Ability to work in a confined area and sit at a computer for extended periods. Airport Agent: • Regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb, and operate tools and equipment such as hand trucks, carts, ramps, and tugs. • May lift, push, pull, or carry up to 300 lbs. • May work various shifts/days in a 24-hour environment. • Exposure to heights, small spaces, extreme noise, temperature, wind, and light fluctuations. • Ability to crawl in and out of small spaces and wear personal protective gear. Essential Services Provider Team Members are required to report to assigned work locations during declared national and state emergencies unless prohibited by law. Equal Opportunity Employer: Disability/Veteran Benefits Full Time Benefits: • Profit Sharing • Medical/Dental/Vision/Life/Disability Insurance • Medical Travel Reimbursement • Legal, Identity and Pet Insurance • 401K with employer match • Employee Stock Purchase Plan • Employee Assistance Program • Tuition Reimbursement • Flight Benefits • Paid vacation, holidays, and sick time Part Time Benefits: • Profit Sharing • Medical Travel Reimbursement • Legal, Identity and Pet Insurance • 401K with employer match • Employee Stock Purchase Plan • Employee Assistance Program • Tuition Reimbursement • Flight Benefits • Sick time

🏢 Summary: Customer Success Manager role focused on leading a CSR team, managing customer experience, and overseeing billing and invoicing operations in a high-volume trades call center environment. The position involves improving customer service KPIs, resolving disputes, and collaborating with service and sales teams to ensure seamless customer support. Offers hourly pay, benefits, and growth opportunities within a growing business. 🗂️ Requirements: 3+ years experience in a trades call center, Experience with dock, gate, and overhead door services preferred, 2+ years experience with ServiceTitan preferred, Ability to lead and train CSR teams, Experience managing billing and invoicing processes, Comfortable handling high-volume inbound calls, Strong organizational skills and attention to detail, Ability to monitor and improve call center KPIs 📃 Skills: ServiceTitan, Billing, Invoicing, KPIs, CallCenter, CustomerService, CRM, Collections 🏢 Description: Customer Success Manager Job Description POSITION SUMMARY The Customer Success Manager is responsible for the customer experience and journey, from first contact to billing and invoicing. The CSM leads the Customer Service Representative (CSR) team, ensures prompt and accurate billing and invoicing, and meets all customer service KPIs. This person will work closely with the service and sales team to ensure a seamless customer experience with the business. WHAT YOU'LL DO - Lead a team of CSRs (in-person and virtual) to answer all inbound customer inquiries, training them to respond with a high level of accuracy and speed. - Oversee customer billing & invoicing, ensuring prompt billing and collection of customer receivables in accordance with the established payment guidelines. - Lead by example, which includes working alongside your team, personally answering calls and demonstrating success in all duties of your team as needed. - Monitor all call center key performance indicators (KPIs) and develop training/implementation strategies to improve those KPIs to best-in-class. - Advise the General Manager on marketing campaign performance with specific recommendations for improvement. - Resolve customer disputes in accordance with pre-established guidelines. - Transform and lead a best-in-class dock/gate/door call center. WHAT WE'RE LOOKING FOR - Compassionate leader with a servant attitude and mindset. - Player-coach mentality with willingness to lead by example. - Strong communication skills in person and over the phone. - Comfortable with high-volume inbound calls and wide-ranging product offerings. - 3+ years' experience operating in a trades call center, preferably with dock, gate, and overhead door experience. - Strong bias for action with problem-solving abilities. - Collaborative team-player mindset. - Growth mindset and commitment to continuous improvement. - Strong preference for 2+ years' experience in ServiceTitan. - Clear organizational skills and attention to detail in customer management. WHAT WE OFFER - $25-$35 per hour - Supportive management team with opportunities for internal advancement - Medical, dental, vision, and life insurance - 401(k) with company match - Paid time off and holidays - Excellent work environment in a small but growing business.

🏢 Summary: Full-time onsite Client Services Associate role supporting mailroom operations, office services, inventory management, hospitality, and reception functions in a fast-paced workplace environment. The position focuses on maintaining smooth daily operations, handling shipping and receiving tasks, supporting meeting spaces, and delivering professional customer service. 🗂️ Requirements: High School Diploma or equivalent, 1+ year experience in customer service, office support, or similar role, Strong communication skills, Strong multitasking skills, Ability to learn new systems and processes, Professional appearance and demeanor, Ability to lift and move 40–60 lbs, Ability to operate common office equipment 📃 Skills: Mailroom, Logistics, Inventory, Shipping, Receiving, Reception, Hospitality, Printers, Warehouse, Tracking 🏢 Description: Client Services Associate We're hiring! If you're a people-focused, detail-oriented professional who enjoys keeping an office running smoothly, this role is for you. We're seeking a Client Services Associate to support daily operations, deliver exceptional service, and create a welcoming experience for employees and visitors. Quick Facts - Full-time onsite role - Compensation range: $18–$20 USD About the Role As a Client Services Associate, you'll handle mail and package operations, support office supplies and shipping and receiving, organize supply inventories and equipment management, assist with meeting room setups, and provide hospitality and occasional reception coverage. This position is ideal for someone who excels in a fast-paced environment, loves helping others, and takes pride in maintaining a polished, organized workspace. What You'll Do Mailroom Operations - Receive, sort, and distribute all inbound mail and packages - Process outbound mail, shipments, and tracking documentation - Maintain accurate chain-of-custody records - Notify employees of incoming deliveries and coordinate pickup Warehouse & Logistics - Perform shipping and receiving tasks for supplies, materials, and equipment - Verify packing slips, inspect shipments, and report discrepancies - Organize and maintain warehouse areas for cleanliness and efficiency - Load/unload items using proper safety techniques Office Operations - Monitor and restock office supplies - Ensure printers/MFDs are functional and stocked - Keep the Business Service Center neat and organized - Submit and follow up on work orders Inventory & Supplies - Monitor stock levels of office and warehouse supplies - Replenish inventory and support ordering when needed - Keep storage areas neat and labeled for easy access Hospitality & Facilities Support - Set up meeting and conference rooms - Support pantry, barista, or kitchen areas - Perform light cleaning and maintenance tasks - Assist with internal office moves Reception & Customer Support - Provide backup front desk/reception coverage - Deliver friendly, professional service to employees and guests - Handle sensitive or urgent requests with discretion What You Bring - High School Diploma or equivalent - 1+ year of experience in customer service, office support, or similar preferred - Strong communication and multitasking skills - A proactive, solutions-oriented mindset - Comfort learning new systems and processes - Professional appearance and demeanor Physical Requirements - Ability to lift/move 40–60 lbs - Frequent walking, bending, standing, and light manual activity - Ability to operate common office equipment Why You'll Love Working With Us - Supportive team culture - Opportunities to learn and grow - A role with high visibility and daily impact - A chance to be the go-to person who keeps everything running smoothly Benefits - Medical, Dental, Vision - HCFSA, DCFSA, HSA - Commuter Transit and Parking - Supplemental Life Insurance - Accident Insurance - Critical Illness - Hospital Indemnity - Legal Program - Identity Theft Protection - Pet Discounts and Pet Insurance - Group Home and Auto Insurance - Employee Assistance Program - Short Term Disability - Life Insurance - Education Discounts - 401k with matching - Entertainment Discounts - Paid Time Off

🏢 Summary: The role involves handling daily cash transactions and delivering customer service in a money transfer environment. The position requires accuracy in calculating store transactions, multitasking on sales responsibilities, and working independently in a fast-paced setting. Candidates must have cash-handling experience, Excel proficiency, and be bilingual in Spanish and English. 🗂️ Requirements: High School Diploma or equivalent, Minimum 1 year cash-handling experience, Experience with Microsoft Excel, Proficiency in relevant computer applications, Fluency in Spanish and English (written and oral), Ability to work independently, Availability for nights and weekends 📃 Skills: Excel, CashHandling, ComputerApplications, Bilingual, CustomerService, Sales 🏢 Description: You Will In charge of all the cash handling. Provide Customer Service to all our clients. Calculate daily store transactions. Multitask on sales responsibilities. Education and/or Experience Minimum High School Diploma or equivalent Superior customer service and problem solving skills Minimum one year experience in cash-handling environment Experience with Microsoft Excel Software and relevant computer applications Excellent written and oral communication skills in Spanish and English a must Ability to work independently Flexibility in work schedule (nights, weekends) Our Perks Competitive base salary. Free Employee Dental and Vision benefits. Medical benefits and 401K plan available. Employee Discounted Marketplace. We celebrate successes and reward our people for their hard work every day. We promote from within. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. You choose where you want to go; we help you get there.