Workers Compensation Claims Adjuster (Northeast Jurisdictions)

🏢 Summary: Remote Workers’ Compensation Claims Adjuster role handling multi-jurisdictional Northeast claims, responsible for investigating, evaluating, negotiating, and settling cases. Requires prior adjusting experience and strong knowledge of workers’ compensation laws. Offers work-from-home flexibility, competitive salary, and comprehensive benefits from day one. 🗂️ Requirements: Minimum 1 year workers’ compensation claims adjuster experience, Experience handling claims in Northeast jurisdictions, Active license/state experience in Northeast states, Knowledge of workers’ compensation laws and regulations, Ability to investigate, evaluate, negotiate, and settle claims, Proficiency in Microsoft Office and claims management software, Strong analytical and problem-solving skills, Ability to work independently and in a team environment 📃 Skills: WorkersCompensation, ClaimsAdjusting, Litigation, Subrogation, MicrosoftOffice, ClaimsManagementSoftware, Negotiation, Investigation, Regulations 🏢 Description: Workers Compensation Claims Adjuster (Northeast Jurisdictions) Who says you can't have it all? Cottingham & Butler Claims Services (CBCS) is offering the opportunity to work in a fast-paced and exciting position with NO commute! You will be working from home so previous workers compensation adjusting experience is required (i.e. taking statements, paying lost wage benefits, filing state forms, denying claims, subrogation, litigation, etc.). As a Work Comp Adjuster, you will be responsible for investigating, evaluating, negotiating, and settling workers compensation claims on behalf of our clients. The ideal candidate will have excellent communication and negotiation skills, be detail-oriented, and possess a strong understanding of workers compensation laws and regulations. You will be communicating with a wide variety of individuals, to include CEOs, claimants, providers offices, and attorneys. Experience handling claims in multiple jurisdictions is vital for success in this role. Qualifications: - Minimum of 1 year experience as a workers compensation claims adjuster. - License/state experience in the Northeast states. - Demonstrated knowledge of workers compensation laws and regulations. - Strong analytical and problem-solving skills. - Excellent communication and negotiation skills. - Ability to work independently and in a team environment. - Strong organizational and time-management skills. - Proficiency in computer programs, including Microsoft Office and claims management software. We will provide your office equipment and IT support, as well as training and support from our home office. Pay & Benefits - Salary – Flexible based on your experience level. - Most Benefits start Day 1 - Medical, Dental, Vision Insurance - Flex Spending or HSA - 401(k) with company match - Profit-Sharing/ Defined Contribution (1-year waiting period) - PTO/ Paid Holidays - Company-paid ST and LT Disability - Maternity Leave/ Parental Leave - Company-paid Term Life/ Accidental Death Insurance

🏢 Summary: Remote Workers’ Compensation Claims Adjuster role responsible for investigating, evaluating, negotiating, and settling claims on behalf of clients. The position requires prior adjusting experience, multi-jurisdictional knowledge, and strong understanding of workers’ compensation laws. Offers work-from-home flexibility, company-provided equipment, and comprehensive benefits. 🗂️ Requirements: Minimum 1 year experience as Workers’ Compensation Claims Adjuster, Valid adjuster license / state experience, Knowledge of workers’ compensation laws and regulations, Experience handling claims in multiple jurisdictions, Experience taking statements, paying lost wage benefits, filing state forms, denying claims, subrogation, litigation, Proficiency in Microsoft Office and claims management software, Ability to work independently in remote environment 📃 Skills: WorkersCompensation, ClaimsAdjusting, Subrogation, Litigation, MicrosoftOffice, ClaimsManagementSoftware, RegulatoryCompliance 🏢 Description: Workers Compensation Claims Adjuster Description: Cottingham & Butler Claims Services (CBCS) is offering a remote opportunity for an experienced Workers’ Compensation Claims Adjuster. This work-from-home role requires prior workers’ compensation adjusting experience, including taking statements, paying lost wage benefits, filing state forms, denying claims, subrogation, and litigation. As a Work Comp Adjuster, you will be responsible for investigating, evaluating, negotiating, and settling workers’ compensation claims on behalf of clients. The role requires strong knowledge of workers’ compensation laws and regulations and the ability to communicate with CEOs, claimants, provider offices, and attorneys. Experience handling claims in multiple jurisdictions is essential. Qualifications: - Minimum of 1 year experience as a workers’ compensation claims adjuster - License/state experience - Demonstrated knowledge of workers’ compensation laws and regulations - Strong analytical and problem-solving skills - Excellent communication and negotiation skills - Ability to work independently and in a team environment - Strong organizational and time-management skills - Proficiency in Microsoft Office and claims management software The company provides office equipment, IT support, and training for remote employees. Pay & Benefits: - Salary flexible based on experience level - Medical, Dental, Vision Insurance - Flexible Spending Account or HSA - 401(k) with company match - Profit-Sharing / Defined Contribution (1-year waiting period) - PTO / Paid Holidays - Company-paid Short-Term and Long-Term Disability - Maternity Leave / Parental Leave - Company-paid Term Life / Accidental Death Insurance

🏢 Summary: Remote opportunity for an experienced Workers Compensation Claims Adjuster to investigate, evaluate, negotiate, and settle claims across multiple jurisdictions. The role requires prior adjusting experience and strong knowledge of workers’ compensation laws, with responsibility for handling claims end-to-end from statements to litigation and subrogation. Offers work-from-home flexibility, provided equipment, and comprehensive benefits from day one. 🗂️ Requirements: Minimum 1 year experience as Workers Compensation Claims Adjuster, Active license / state claims handling experience, Knowledge of workers compensation laws and regulations, Experience handling claims in multiple jurisdictions, Ability to investigate, evaluate, negotiate, and settle claims independently, Proficiency with Microsoft Office and claims management software 📃 Skills: WorkersCompensation, ClaimsAdjusting, Subrogation, Litigation, MicrosoftOffice, ClaimsManagementSoftware 🏢 Description: Workers Compensation Claims Adjuster Who says you can't have it all? This opportunity offers a fast-paced and exciting position with no commute. You will be working from home, so previous workers compensation adjusting experience is required (i.e. taking statements, paying lost wage benefits, filing state forms, denying claims, subrogation, litigation, etc.). Description As a Work Comp Adjuster, you will be responsible for investigating, evaluating, negotiating, and settling workers compensation claims on behalf of clients. The ideal candidate will have excellent communication and negotiation skills, be detail-oriented, and possess a strong understanding of workers compensation laws and regulations. You will be communicating with a wide variety of individuals, including CEOs, claimants, providers’ offices, and attorneys. Experience handling claims in multiple jurisdictions is vital for success in this role. Qualifications: - Minimum of 1 year experience as a workers compensation claims adjuster. - License/state experience. - Demonstrated knowledge of workers compensation laws and regulations. - Strong analytical and problem-solving skills. - Excellent communication and negotiation skills. - Ability to work independently and in a team environment. - Strong organizational and time-management skills. - Proficiency in computer programs, including Microsoft Office and claims management software. The position allows you to continue growing your career in claims while benefiting from the flexibility of working from home. Office equipment and IT support are provided, along with training and support from the home office. Pay & Benefits - Salary – Flexible based on your experience level. - Most benefits start Day 1. - Medical, Dental, Vision Insurance. - Flex Spending or HSA. - 401(k) with company match. - Profit-Sharing/Defined Contribution (1-year waiting period). - PTO/Paid Holidays. - Company-paid Short-Term and Long-Term Disability. - Maternity Leave/Parental Leave. - Company-paid Term Life/Accidental Death Insurance.

🏢 Summary: Remote Workers Compensation Claims Adjuster role covering the Midwest region, responsible for investigating, evaluating, negotiating, and settling workers compensation claims. The position requires prior adjusting experience, multi-jurisdictional knowledge, and the ability to manage claims independently while working from home. The company provides equipment, IT support, and full benefits from day one. 🗂️ Requirements: Minimum 1 year experience as Workers Compensation Claims Adjuster, Experience handling claims in multiple jurisdictions, License/state experience in the Midwest, Knowledge of workers compensation laws and regulations, Experience taking statements, paying lost wage benefits, filing state forms, denying claims, subrogation, litigation, Proficiency with Microsoft Office, Experience with claims management software, Ability to work independently in remote environment 📃 Skills: WorkersCompensation, ClaimsManagement, MicrosoftOffice, Subrogation, Litigation, Negotiation, Investigation, MultiJurisdiction 🏢 Description: Workers Compensation Claims Adjuster (Midwest Region) Location: Work from Home Who says you can't have it all? Cottingham & Butler Claims Services (CBCS) is offering the opportunity to work in a fast-paced and exciting position with NO commute! You will be working from home so previous workers compensation adjusting experience is required (i.e. taking statements, paying lost wage benefits, filing state forms, denying claims, subrogation, litigation, etc.). As a Work Comp Adjuster, you will be responsible for investigating, evaluating, negotiating, and settling workers compensation claims on behalf of our clients. The ideal candidate will have excellent communication and negotiation skills, be detail-oriented, and possess a strong understanding of workers compensation laws and regulations. You will be communicating with a wide variety of individuals, to include CEO's, claimants, providers offices, and attorneys. Experience handling claims in multiple jurisdictions is vital for success in this role. Qualifications: Minimum of 1 year experience as a workers compensation claims adjuster. License/state experience in the midwest. Demonstrated knowledge of workers compensation laws and regulations. Strong analytical and problem-solving skills. Excellent communication and negotiation skills. Ability to work independently and in a team environment. Strong organizational and time-management skills. Proficiency in computer programs, including Microsoft Office and claims management software. If you are looking for a position that will allow you to stay in claims, continue to grow in your career, and also have the flexibility that working from home allows, this is the position for you. We will provide your office equipment and IT support, as well as training and support from our home office. If this sounds like a good fit to your career and life goals, we'd love to talk! Pay & Benefits Salary – Flexible based on your experience level. Most Benefits start Day 1 Medical, Dental, Vision Insurance Flex Spending or HSA 401(k) with company match Profit-Sharing/ Defined Contribution (1-year waiting period) PTO/ Paid Holidays Company-paid ST and LT Disability Maternity Leave/ Parental Leave Company-paid Term Life/ Accidental Death Insurance

🏢 Summary: Onsite or remote opportunity for a Condition Management Account Coordinator responsible for handling inbound and outbound participant communications within a health program. The role focuses on answering inquiries, supporting participants via phone, email, and messaging, and accurately documenting interactions. Training is provided, making it suitable for candidates with customer service or healthcare-related backgrounds. 🗂️ Requirements: Ability to handle inbound and outbound phone calls, Strong verbal communication skills, Strong written communication skills, Ability to accurately document participant interactions, Detail-oriented work approach, Ability to work independently and in a team environment 📃 Skills: PhoneSupport, EmailCommunication, OnlineMessaging, Documentation, CustomerService 🏢 Description: Condition Management Account Coordinator Location: Onsite in Dubuque, IA. Also accepting remote applicants. HealthCheck360 has an immediate opening for driven, energetic, and customer focused candidates for our Condition Management Account Coordinator role. In this role, you will answer inbound calls from our participants along with making outbound telephonic calls to participants enrolled in the Condition Management Program. And the best part? You don't need experience - we will train you! We are seeking individuals with strong customer service skills that can perform well individually and in a team environment. This role is perfect for individuals with experience in a medical setting, including but not limited to LPN, CNA, Medical Assistants, health coaches, insurance verification, medical transcriptionist, or individuals with a background in health care coordination who are looking to make a meaningful impact behind the scenes. Essential Functions: - Answer participants inquiries - Assist participants via email and online messaging - Accurately document participant communications Specific Skills: - Strong verbal and written skills - Detail oriented Pay & Benefits Most Benefits start Day 1 - Medical, Dental, Vision Insurance - Flex Spending or HSA - 401(k) with company match - Profit-Sharing/ Defined Contribution (1-year waiting period) - PTO/ Paid Holidays - Company-paid ST and LT Disability - Maternity Leave/ Parental Leave - Subsidized Parking - Company-paid Term Life/ Accidental Death Insurance

🏢 Summary: Customer-focused role supporting participants in a Condition Management Program through inbound and outbound calls, email, and online messaging. The position involves documenting interactions accurately and assisting participants with inquiries, with full training provided. Open to onsite and remote candidates, offering comprehensive benefits from day one. 🗂️ Requirements: Ability to handle inbound and outbound calls, Strong verbal communication skills, Strong written communication skills, Ability to document communications accurately, Detail orientation, Ability to work independently and in a team environment 📃 Skills: CustomerService, Telephony, Email, OnlineMessaging, Documentation 🏢 Description: Condition Management Account Coordinator Location: Onsite in Dubuque, IA. Also accepting remote applicants. HealthCheck360 has an immediate opening for driven, energetic, and customer focused candidates for our Condition Management Account Coordinator role. In this role, you will answer inbound calls from our participants along with making outbound telephonic calls to participants enrolled in the Condition Management Program. And the best part? You don't need experience - we will train you! We are seeking individuals with strong customer service skills that can perform well individually and in a team environment. This role is perfect for individuals with experience in a medical setting, including but not limited to LPN, CNA, Medical Assistants, health coaches, insurance verification, medical transcriptionist, or individuals with a background in health care coordination who are looking to make a meaningful impact behind the scenes. We pride ourselves on putting the participants first and finding ways to improve our business. Above all else, we are committed to fostering an open door culture where the opinions and suggestion of our team members are valued and appreciated. Essential Functions: Answer participants inquiries Assist participants via email and online messaging Accurately document participant communications Specific Skills: Strong verbal and written skills Detail oriented Pay & Benefits Most Benefits start Day 1 Medical, Dental, Vision Insurance Flex Spending or HSA 401(k) with company match Profit-Sharing/ Defined Contribution (1-year waiting period) PTO/ Paid Holidays Company-paid ST and LT Disability Maternity Leave/ Parental Leave Subsidized Parking Company-paid Term Life/ Accidental Death Insurance

🏢 Summary: The Client Success Manager role focuses on managing and supporting healthcare clients using EDI and revenue cycle management solutions, acting as the primary escalation point and ensuring successful onboarding, issue resolution, and retention. The position involves troubleshooting claims and data issues, collaborating cross-functionally, and maintaining accurate reporting in Salesforce. It requires strong expertise in healthcare EDI standards, billing processes, and client account management. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent experience, 2+ years of experience in account management or customer support within healthcare EDI, Deep understanding of EDI standards and protocols, Knowledge of healthcare billing and claims processes, Ability to manage client escalations and resolve transaction issues, Willingness to travel up to 20% 📃 Skills: EDI, Salesforce, Healthcare, Billing, Claims, RevenueCycle, Cloud, CRM 🏢 Description: About the Role We’re looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. The role serves as the primary escalation point for assigned clients, collaborates with Sales Account Management on communications and projects, oversees implementations and solutions, provides proactive support, resolves issues, and drives client retention. What You’ll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific business operations. - Serve as the primary escalation point for providers, addressing inquiries, concerns, and requests professionally. - Conduct proactive client outreach based on schedules outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless transition for clients. - Partner with the Learning Experience team to ensure clients have access to necessary training resources. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of client interactions and issue resolutions. Collaboration and Cross-Functional Teamwork - Collaborate with IT/Engineering, Sales, compliance, and client support teams to deliver comprehensive solutions and resolve issues. - Contribute to the development and improvement of internal systems, processes, and products. What You’ll Need - Bachelor’s degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience and/or training in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices. - Familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems. Travel Requirements - Up to 20% travel for client meetings, team gatherings, or company events. Pay Transparency Compensation may vary based on skills, experience, and location. Employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, and paid time off. Salary range: $55,000—$65,000 USD. EEO Note The company is an Equal Opportunity Employer and does not discriminate on the basis of legally protected characteristics.

🏢 Summary: Client Success Manager role focused on supporting healthcare clients using EDI and revenue cycle management tools, acting as the primary escalation point and driving successful onboarding, issue resolution, and retention. The position involves troubleshooting claims and data issues, collaborating with cross-functional teams, and maintaining accurate reporting in Salesforce. Ideal candidates have healthcare EDI experience and a strong understanding of billing and claims processes. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent experience, 2+ years of experience in account management or customer support within healthcare EDI, Deep understanding of EDI standards and protocols, Strong knowledge of healthcare billing and claims processes, Ability to troubleshoot rejected claims and data discrepancies, Experience using Salesforce for documentation and reporting, Willingness to travel up to 20% 📃 Skills: EDI, Healthcare, Billing, Claims, Salesforce, CRM, RevenueCycle, DataAnalysis, Troubleshooting 🏢 Description: About the Role We're looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. This position serves as the primary escalation point for their assigned clients, collaborates with the Sales Account Management team on communications and projects, oversees implementations and solutions, provides proactive support and resolves issues, and drives client retention. What You'll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific nuances in conducting business each day. - Serve as the primary escalation point for providers, promptly addressing their inquiries, concerns, and requests with the highest level of professionalism. - Conduct proactive client outreach based on the schedule outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless transition for clients. - Partner with the Learning Experience team to ensure clients have access to all training resources necessary to perform at an optimal level. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing their processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of interactions with clients and issue resolutions. Collaboration and Cross-Functional Teamwork - Collaborate with internal teams, including IT/Engineering, Sales, compliance, and client support, to deliver comprehensive solutions and resolve client issues. - Contribute to the development and improvement of both internal systems and processes as well as products. What You'll Need - Bachelor's degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience and/or training in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices, and familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems is a plus. Travel Requirements - This role requires up to 20% of travel, which may include client meetings, team gatherings, or company events. Travel will typically be scheduled in advance and supported by the company. Pay Transparency Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. $55,000—$65,000 USD Why You'll Love Working at Office Ally At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We're driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an employee, you'll be at the heart of efforts to deliver exceptional service and software solutions to clients in the healthcare space. EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

🏢 Summary: The offer is for a Client Success Manager responsible for managing healthcare clients using cloud-based revenue cycle and EDI solutions. The role focuses on client relationship management, onboarding support, troubleshooting claims and data issues, and cross-functional collaboration to improve processes and systems. It combines account management with deep healthcare EDI expertise to drive client retention and operational efficiency. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent combination of education and experience, Minimum 2 years of experience in account management or customer support within healthcare EDI, Strong understanding of EDI standards and protocols, Knowledge of healthcare billing and claims processes, Ability to use Salesforce for documentation and reporting, Willingness to travel up to 20% 📃 Skills: EDI, HealthcareEDI, Salesforce, ClaimsProcessing, RevenueCycleManagement, EligibilityVerification, PaymentProcessing, DataExchange 🏢 Description: About the Role We're looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. This position serves as the primary escalation point for assigned clients, collaborates with the Sales Account Management team on communications and projects, oversees implementations and solutions, provides proactive support, resolves issues, and drives client retention. What You'll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific nuances in conducting business each day. - Serve as the primary escalation point for providers, promptly addressing their inquiries, concerns, and requests with professionalism. - Conduct proactive client outreach based on the schedule outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless transition for clients. - Partner with the Learning Experience team to ensure clients have access to all training resources necessary to perform at an optimal level. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing their processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of interactions with clients and issue resolutions. Collaboration and Cross-Functional Teamwork - Collaborate with internal teams, including IT/Engineering, Sales, compliance, and client support, to deliver comprehensive solutions and resolve client issues. - Contribute to the development and improvement of internal systems, processes, and products. What You'll Need - Bachelor's degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience and/or training in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices. - Familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems is a plus. Travel Requirements - Up to 20% travel, including client meetings, team gatherings, or company events. Compensation and Benefits Compensation may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. Equal Opportunity The employer is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by law.

🏢 Summary: The Client Success Manager supports healthcare clients using cloud-based revenue cycle and EDI solutions, acting as the primary escalation point and driving successful onboarding, issue resolution, and retention. The role combines client relationship management with technical troubleshooting of claims and data transactions. It requires strong knowledge of healthcare EDI standards, billing processes, and collaboration with cross-functional technical teams. 🗂️ Requirements: Bachelor’s degree in healthcare administration, information technology, or equivalent experience, 2+ years of experience in account management or customer support within healthcare EDI, Strong knowledge of EDI standards and protocols, Understanding of healthcare billing and claims processes, Ability to troubleshoot rejected claims and data discrepancies, Experience collaborating with technical and cross-functional teams, Willingness to travel up to 20% 📃 Skills: EDI, Healthcare, Billing, Claims, Salesforce, RevenueCycle, Troubleshooting, DataAnalysis 🏢 Description: About the Role We're looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. This position serves as the primary escalation point for their assigned clients, collaborates with the Sales Account Management team on communications and projects, oversees implementations and solutions, provides proactive support and resolves issues, and drives client retention. What You'll Do Client Relationship Management Build and maintain strong relationships with healthcare clients, understanding their specific nuances in conducting business each day. Serve as the primary escalation point for providers, promptly addressing their inquiries, concerns, and requests with the highest level of professionalism. Conduct proactive client outreach based on the schedule outlined by Client Services leadership. Onboarding Partner with the onboarding team to ensure a seamless transition for clients. Partner with the Learning Experience team to ensure clients have access to all training resources necessary to perform at an optimal level. Transaction Support Troubleshoot and resolve issues, including rejected claims and data discrepancies. Assist clients in optimizing their processes to enhance efficiency and reduce errors. Documentation and Reporting Utilize Salesforce to maintain accurate records of interactions with clients and issue resolutions. Collaboration and Cross-Functional Teamwork Collaborate with internal teams, including IT/Engineering, Sales, compliance, and client support, to deliver comprehensive solutions and resolve client issues. Contribute to the development and improvement of both internal systems and processes as well as products. What You'll Need Bachelor's degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. 2+ years of related experience and/or training in account management or customer support within healthcare EDI. Deep understanding of EDI standards, protocols, and healthcare industry practices, and familiarity with healthcare billing and claims processes. Nice to Have Familiarity with EDI software and systems is a plus. Travel Requirements This role requires up to 20% of travel, which may include client meetings, team gatherings, or company events. Travel will typically be scheduled in advance and supported by the company. Pay Transparency Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. $55,000—$65,000 USD EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.