Sourcing and CRM Program Manager

🏢 Summary: Contract, fully remote Sourcing & CRM Program Manager role focused on building proactive clinical talent pipelines (Dentists, Hygienists, Dental Assistants) through advanced sourcing, CRM campaign management, and Greenhouse ATS administration. The position combines recruiting, CRM strategy, marketing-style outreach, and data-driven reporting to strengthen top-of-funnel hiring and optimize recruiting systems. You will design sourcing workflows, manage multi-touch nurture campaigns, and translate pipeline data into actionable insights. 🗂️ Requirements: 3+ years sourcing or talent acquisition experience with proactive pipeline ownership, Hands-on CRM experience including segmentation, nurture campaigns, multi-touch sequences, and data uploads, Advanced Boolean sourcing and LinkedIn Recruiter expertise, Greenhouse experience as user and administrator (templates, scorecards, workflows, reporting), Experience building dashboards and analyzing recruiting funnel metrics, Ability to manage ATS data integrity and reporting, Strong written communication for outreach messaging, Ability to work independently in a remote environment 📃 Skills: Boolean, LinkedIn, Greenhouse, CRM, ATS, Dashboards, Reporting, A/B testing, Data analysis 🏢 Description: At Tend, we're redefining what it means to go to the dentist — thoughtfully designed studios, exceptional clinicians, and technology that makes care feel seamless. Behind every great studio experience is a team of talented clinicians, and behind every great hire is a sourcing strategy that actually works. We're looking for a Sourcing & CRM Program Manager to own top-of-funnel pipeline building for our clinical roles — Dentists, Hygienists, and Dental Assistants — across Tend's growing studio footprint. This is not a passive sourcing seat. You'll build and execute an outreach strategy, own the CRM end-to-end, keep Greenhouse running cleanly, and bring a marketer's mindset to how we engage and nurture clinical talent. You're equally comfortable analyzing pipeline data and crafting a personalized outreach sequence that actually gets a response. This is a contract role (with contract-to-hire potential) reporting to the VP of Talent Acquisition. It's fully remote and US-based. What You'll Do Clinical Sourcing & Pipeline Building - Own proactive sourcing strategy for Dentists, Hygienists, and Dental Assistants across studio markets — building diverse, qualified pipelines aligned with growth plans and studio openings. - Use advanced Boolean, LinkedIn Recruiter, dental school databases, association directories, niche job boards, and creative channels to surface passive candidates. - Qualify leads and transition high-potential candidates to recruiters with clear context and warm handoffs. - Craft personalized, on-brand outreach and continuously test and refine messaging to improve response and conversion rates. CRM Strategy, Campaigns & Nurture - Own the clinical CRM — segment talent pools, build nurture campaigns, and maintain engagement throughout the pipeline lifecycle. - Design and execute multi-touch outreach sequences informed by engagement and conversion data. - Import, tag, and segment contacts from external sources such as databases, association lists, and events. - Partner on employer brand initiatives, referral programs, and recruiting events that strengthen the pipeline. - Maintain clean, well-tagged candidate data for accurate reporting and insights. Greenhouse Administration & ATS Management - Act as a Greenhouse power user and day-to-day administrator — manage job templates, scorecards, approval workflows, user permissions, and dashboards. - Ensure ATS data integrity and consistent candidate stage management. - Build and maintain recruiting reports tracking pipeline health, channel effectiveness, conversion rates, and time-to-fill. - Support optimization of sourcing and recruitment technologies. Operational Effectiveness & Team Support - Track dental talent market trends including compensation, competitor activity, and labor data. - Contribute to a fast, thoughtful, and high-quality recruiting culture. What You Have - 3+ years of sourcing or talent acquisition experience with proactive pipeline ownership. - Deep CRM experience including segmentation, nurture campaigns, outreach sequencing, tagging strategies, and measurable engagement outcomes. - Advanced sourcing skills including Boolean search, LinkedIn Recruiter, niche job boards, and association directories. - Greenhouse experience as both user and administrator. - Experience with outreach sequencing, A/B testing, and conversion optimization. - Strong reporting orientation with dashboard creation and data interpretation skills. - Clear, concise written communication. - Ability to work independently in a remote environment. Highly Preferred Experience - Background in dental, healthcare, veterinary, DSO, or other multi-site healthcare markets. - Experience with outbound sourcing tools. - Exposure to employer branding, referral programs, or recruiting marketing initiatives. - Familiarity with workforce planning, market mapping, or compensation benchmarking. Physical Requirements - Ability to sit and work at a computer for extended periods. - Adequate vision to read screens and reporting dashboards. - Manual dexterity to operate a keyboard and mouse. - Ability to communicate effectively via phone, video, email, and messaging. - Occasional travel for team meetings, recruiting events, or studio visits. Pay Range $35—$45 USD

🏢 Summary: Contract, fully remote Sourcing & CRM Program Manager role focused on building proactive clinical talent pipelines (Dentists, Hygienists, Dental Assistants) through advanced sourcing, CRM strategy, and Greenhouse ATS administration. The position owns end-to-end CRM campaigns, data integrity, reporting dashboards, and sourcing technology optimization to support clinical hiring growth. This role combines recruiting operations, marketing-driven outreach, and analytics to strengthen pipeline health and conversion rates. 🗂️ Requirements: 3+ years sourcing or talent acquisition experience with proactive pipeline ownership, Hands-on CRM experience including segmentation, nurture campaigns, multi-touch sequences, data uploads, and tagging strategy, Advanced Boolean sourcing skills, Experience with LinkedIn Recruiter and niche sourcing channels, Greenhouse ATS experience as user and administrator, Experience building recruiting reports and dashboards, Ability to manage data integrity and ATS workflows, Experience analyzing pipeline metrics and conversion rates, Strong written communication for outreach messaging, Ability to work independently in a remote environment 📃 Skills: Greenhouse, ATS, CRM, Boolean, LinkedIn, Dashboards, Reporting, A/B, Data, Sourcing 🏢 Description: Sourcing & CRM Program Manager (Contract, Remote) This role owns proactive sourcing and top-of-funnel pipeline strategy for clinical roles including Dentists, Hygienists, and Dental Assistants across a growing studio footprint. The position combines advanced sourcing techniques, CRM campaign management, Greenhouse ATS administration, and recruiting analytics to build and maintain high-quality, diverse clinical talent pipelines. What You'll Do Clinical Sourcing & Pipeline Building - Own proactive sourcing strategy for Dentists, Hygienists, and Dental Assistants across studio markets, building diverse and qualified pipelines aligned with growth plans. - Use advanced Boolean search, LinkedIn Recruiter, dental school databases, association directories, niche job boards, and creative channels to identify passive candidates. - Qualify leads and transition high-potential candidates to recruiters with clear context and warm handoffs. - Craft personalized outreach messaging and continuously test and refine communication to improve response and conversion rates. CRM Strategy, Campaigns & Nurture - Own the clinical CRM, including segmentation of talent pools and development of nurture campaigns. - Design and execute multi-touch outreach sequences informed by response and conversion data. - Import, tag, and segment external contact lists from databases, associations, events, and other sources. - Maintain clean, well-tagged candidate data to enable accurate pipeline reporting and market insights. Greenhouse Administration & ATS Management - Serve as a Greenhouse power user and administrator, managing job templates, scorecards, workflows, permissions, and dashboards. - Ensure ATS data integrity and consistent stage movement across candidates. - Build and maintain recruiting reports tracking pipeline health, sourcing effectiveness, conversion rates, and time-to-fill. - Support optimization of sourcing and recruitment technologies. Operational Effectiveness & Team Support - Monitor dental talent market trends, compensation data, and competitor activity to inform hiring strategy. - Contribute to a high-quality, data-driven recruiting culture. What You Have - 3+ years of sourcing or talent acquisition experience with ownership of proactive pipeline building. - Deep CRM experience including segmentation, nurture campaigns, multi-touch sequences, external data uploads, and engagement tracking. - Advanced sourcing capabilities including Boolean search and LinkedIn Recruiter. - Greenhouse experience as both user and administrator. - Experience building dashboards and interpreting funnel metrics. - Strong written communication skills for outreach and reporting. - Ability to operate independently in a remote environment. Highly Preferred Experience - Background in dental, healthcare, or multi-site talent markets. - Experience with outbound sourcing tools. - Exposure to employer branding, referral programs, or recruiting marketing initiatives. - Familiarity with workforce planning, market mapping, or compensation benchmarking. Physical Requirements - Ability to sit and work at a computer for extended periods. - Adequate vision to read screens and reporting dashboards. - Manual dexterity to operate keyboard and mouse. - Ability to communicate via phone, video, email, and messaging. - Occasional travel for team meetings, recruiting events, or studio visits. Pay Range: $35—$45 USD

🏢 Summary: Contract Sourcing & CRM Program Manager role focused on building proactive clinical talent pipelines (Dentists, Hygienists, Dental Assistants) across multiple markets. The position owns end-to-end sourcing strategy, CRM campaign management, and Greenhouse ATS administration, using data-driven outreach and reporting to improve pipeline health and conversion rates. Fully remote, US-based, reporting to the VP of Talent Acquisition. 🗂️ Requirements: 3+ years sourcing or talent acquisition experience with proactive pipeline ownership, Hands-on CRM experience including segmentation, nurture campaigns, multi-touch sequences, data uploads, and tagging, Advanced Boolean sourcing and LinkedIn Recruiter expertise, Greenhouse experience as user and administrator (job setup, templates, workflows, reporting), Experience building dashboards and analyzing funnel and pipeline data, Ability to design and execute data-driven outreach and A/B messaging tests, Strong written communication skills for candidate outreach, Ability to work independently in a remote environment 📃 Skills: Boolean, LinkedIn, Greenhouse, ATS, CRM, Dashboards, Reporting, A/Btesting, Sourcing, Marketmapping 🏢 Description: Sourcing & CRM Program Manager (Contract, Remote – US) Description This role owns proactive sourcing and top-of-funnel pipeline building for clinical roles, including Dentists, Hygienists, and Dental Assistants, across a growing studio footprint. The position combines advanced sourcing strategy, CRM campaign management, and Greenhouse ATS administration to build diverse, qualified pipelines aligned with hiring goals. The role reports to the VP of Talent Acquisition and has contract-to-hire potential. What You’ll Do Clinical Sourcing & Pipeline Building - Own proactive sourcing strategy across studio markets, building diverse and qualified pipelines aligned to growth plans. - Use advanced Boolean search, LinkedIn Recruiter, dental school databases, association directories, niche job boards, and creative channels to identify passive candidates. - Qualify leads and transition high-potential candidates to recruiters with clear context and warm handoffs. - Craft personalized outreach and continuously test and refine messaging to improve response and conversion rates. CRM Strategy, Campaigns & Nurture - Own the clinical CRM, segment talent pools, build nurture campaigns, and maintain engagement over time. - Design and execute multi-touch outreach sequences informed by performance data. - Import, tag, and segment contacts from external sources such as school databases, association lists, event attendees, and purchased lists. - Maintain clean, well-tagged data to enable accurate pipeline reporting and insights. Greenhouse Administration & ATS Management - Act as a Greenhouse administrator, updating job templates, scorecards, workflows, permissions, and dashboards. - Ensure ATS data integrity and consistent system usage across the team. - Build and maintain recruiting reports and dashboards tracking pipeline health, sourcing effectiveness, conversion rates, and time-to-fill. - Support testing and optimization of sourcing and recruitment technologies. Operational Effectiveness & Team Support - Track compensation trends, competitor activity, and labor market data to inform hiring strategies. - Contribute to a high-quality recruiting culture and share sourcing insights and improvements. What You Have - 3+ years of sourcing or talent acquisition experience with proactive pipeline ownership. - Deep CRM experience including segmentation, nurture campaigns, multi-touch outreach, tagging strategy, and measurable engagement outcomes. - Advanced sourcing skills including Boolean and LinkedIn Recruiter. - Greenhouse experience as both user and administrator. - Experience building dashboards and translating data into actionable insights. - Strong written communication skills. - Ability to operate independently in a remote environment. Highly Preferred Experience - Background in dental, healthcare, or multi-site talent markets. - Experience with outbound sourcing tools. - Exposure to employer branding, referral programs, or recruiting marketing initiatives. - Familiarity with workforce planning, market mapping, or compensation benchmarking. Physical Requirements - Ability to sit and work at a computer for extended periods. - Adequate vision to read screens and reporting dashboards. - Manual dexterity to operate keyboard and mouse. - Ability to communicate effectively via phone, video, email, and messaging. - Occasional travel for team meetings or recruiting events. Pay Range: $35–$45 USD

🏢 Summary: Contract (with contract-to-hire potential) Sourcing & CRM Program Manager role focused on building proactive clinical talent pipelines for Dentists, Hygienists, and Dental Assistants across a growing studio footprint. The position owns end-to-end CRM strategy, Greenhouse administration, advanced sourcing, and data-driven outreach campaigns to drive pipeline health and hiring outcomes. Fully remote, US-based, reporting to the VP of Talent Acquisition. 🗂️ Requirements: 3+ years sourcing or talent acquisition experience with proactive pipeline ownership, Hands-on CRM experience: segmentation, nurture campaigns, multi-touch sequences, data uploads, tagging strategy, Advanced Boolean sourcing skills, Experience with LinkedIn Recruiter and niche sourcing channels, Greenhouse experience as user and administrator, Ability to build recruiting reports and dashboards, Strong data analysis and reporting skills, Experience designing outreach sequences and A/B testing messaging, Ability to work independently in a remote environment 📃 Skills: Boolean, LinkedIn, Greenhouse, CRM, ATS, Dashboards, Reporting, A/B, Sourcing, Data 🏢 Description: Sourcing & CRM Program Manager (Contract, Remote – US-Based) This is a contract role (with contract-to-hire potential) reporting to the VP of Talent Acquisition. The role is fully remote and US-based. What You'll Do Clinical Sourcing & Pipeline Building - Own proactive sourcing strategy for Dentists, Hygienists, and Dental Assistants across studio markets — building diverse, qualified pipelines aligned with growth plans and studio opening calendars. - Use advanced Boolean, LinkedIn Recruiter, dental school databases, association directories, niche job boards, and creative channels to surface passive candidates. - Qualify leads and transition high-potential candidates to recruiters with clear context and warm handoffs. - Craft personalized outreach and continuously test and refine messaging to improve response and conversion rates. CRM Strategy, Campaigns & Nurture - Own the clinical CRM — segment talent pools, build nurture campaigns, and maintain engagement throughout the pipeline lifecycle. - Design and execute multi-touch outreach sequences informed by performance data. - Import contacts from external sources (databases, association lists, event attendees, purchased lists) and tag and segment them accurately in the CRM. - Partner on employer brand initiatives, referral programs, and recruiting events that strengthen the talent pipeline. - Maintain clean, well-tagged candidate data to enable accurate reporting and insights. Greenhouse Administration & ATS Management - Act as a Greenhouse power user and day-to-day administrator — manage job templates, scorecards, approval workflows, permissions, and dashboards. - Ensure ATS data integrity and consistent stage movement. - Build and maintain recruiting reports and dashboards tracking pipeline health, sourcing effectiveness, conversion rates, and time-to-fill. - Support testing and optimization of sourcing and recruitment technologies. Operational Effectiveness & Team Support - Track compensation trends, competitor activity, and labor market data to inform hiring strategies. - Contribute to a high-quality, fast-paced recruiting culture and elevate candidate experience. What You Have - 3+ years of sourcing or talent acquisition experience with proactive pipeline ownership. - Hands-on CRM experience including segmentation, nurture campaigns, multi-touch outreach, data uploads, and tagging strategy. - Advanced sourcing skills using Boolean, LinkedIn Recruiter, niche job boards, and association directories. - Greenhouse experience as both user and administrator (job setup, templates, scorecards, workflows, permissions, reporting). - Experience building dashboards and translating funnel data into recommendations. - Strong written communication skills for outreach and stakeholder updates. - Ability to operate independently in a remote environment. Highly Preferred Experience - Background in DSO, dental, veterinary, medical, or multi-site healthcare talent markets. - Experience with outbound sourcing tools. - Exposure to employer branding, referral programs, or recruiting marketing initiatives. - Familiarity with workforce planning, market mapping, or compensation benchmarking. Physical Requirements - Ability to sit and work at a computer for extended periods. - Adequate vision to read screens, documents, and dashboards. - Manual dexterity to operate keyboard and mouse. - Ability to communicate effectively via phone, video, email, and messaging. - Occasional travel for team meetings, recruiting events, or studio visits. Pay Range: $35—$45 USD per hour.

🏢 Summary: Contract, fully remote Sourcing & CRM Program Manager role focused on building and managing proactive clinical talent pipelines for Dentists, Hygienists, and Dental Assistants. The position owns end-to-end sourcing strategy, CRM campaigns, Greenhouse administration, and recruiting analytics to drive pipeline health and hiring outcomes. This role combines advanced sourcing, marketing-driven outreach, and ATS reporting to strengthen clinical hiring infrastructure. 🗂️ Requirements: 3+ years sourcing or talent acquisition experience, Hands-on CRM experience (segmentation, nurture campaigns, multi-touch outreach, data uploads, tagging), Advanced Boolean sourcing skills, Experience with LinkedIn Recruiter and niche sourcing channels, Greenhouse ATS administration experience (job setup, templates, workflows, reporting), Ability to build dashboards and analyze recruiting data, Strong written communication skills, Ability to work independently in a remote environment 📃 Skills: Boolean, LinkedIn, Greenhouse, CRM, ATS, Dashboards, Reporting, A/B testing, Segmentation, Data analysis 🏢 Description: At Tend, we're redefining what it means to go to the dentist — thoughtfully designed studios, exceptional clinicians, and technology that makes care feel seamless. Behind every great studio experience is a team of talented clinicians, and behind every great hire is a sourcing strategy that actually works. We're looking for a Sourcing & CRM Program Manager to own top-of-funnel pipeline building for our clinical roles — Dentists, Hygienists, and Dental Assistants — across Tend's growing studio footprint. This is not a passive sourcing seat. You'll build and execute an outreach strategy, own the CRM end-to-end, keep Greenhouse running cleanly, and bring a marketer's mindset to how we engage and nurture clinical talent. You're equally comfortable analyzing pipeline data and crafting a personalized outreach sequence that actually gets a response. This is a contract role (with contract-to-hire potential) reporting to the VP of Talent Acquisition. It's fully remote and US-based. What You'll Do Clinical Sourcing & Pipeline Building Own proactive sourcing strategy for Dentists, Hygienists, and Dental Assistants across studio markets — building diverse, qualified pipelines that match growth plans and studio opening calendars. Use advanced Boolean, LinkedIn Recruiter, dental school databases, association directories, niche job boards, and creative channels to surface passive candidates who aren't actively looking. Qualify leads and transition high-potential candidates to recruiters with clear context and warm handoffs. Craft personalized, on-brand outreach and continuously test and refine messaging to improve response and conversion rates. CRM Strategy, Campaigns & Nurture Own the clinical CRM — segment talent pools, build nurture campaigns, and maintain engagement between pipeline entry and interview readiness. Design and execute multi-touch outreach sequences informed by response and conversion data. Import, tag, and segment external contacts from databases, associations, events, and purchased lists. Maintain clean, well-tagged candidate data to support accurate reporting and insights. Greenhouse Administration & ATS Management Act as a Greenhouse power user and day-to-day administrator — update job templates, scorecards, approval workflows, permissions, and dashboards. Ensure ATS data integrity and consistent candidate stage movement. Build and maintain recruiting reports tracking pipeline health, sourcing effectiveness, conversion rates, and time-to-fill. Support testing and optimization of sourcing and recruitment technologies. Operational Effectiveness & Team Support Track compensation trends, competitor activity, and labor market data to inform outreach and hiring strategy. Contribute to a fast, thoughtful, high-quality recruiting culture. What You Have 3+ years of sourcing or talent acquisition experience with proactive pipeline ownership. Hands-on CRM experience including segmentation, nurture campaigns, outreach sequences, data uploads, tagging strategy, and measurable engagement outcomes. Advanced sourcing skills using Boolean, LinkedIn Recruiter, niche job boards, association directories, and creative channels. Greenhouse experience as both user and administrator including job setup, templates, workflows, permissions, and reporting. Comfort with outreach sequencing, A/B testing messaging, and funnel conversion thinking. Strong reporting orientation with dashboard building and data interpretation skills. Clear, concise written communication skills. Ability to work independently in a remote environment. Highly Preferred Experience Background in dental, DSO, veterinary, medical, or multi-site healthcare talent markets. Experience with outbound sourcing tools. Exposure to employer branding, referral programs, or recruiting marketing initiatives. Familiarity with workforce planning, market mapping, or compensation benchmarking. Physical Requirements Ability to sit and work at a computer for extended periods. Adequate vision to read screens, documents, and reporting dashboards. Manual dexterity to operate a keyboard and mouse. Ability to communicate effectively via phone, video, email, and messaging. Occasional travel for team meetings, recruiting events, or studio visits. Pay Range $35—$45 USD Equal Opportunity Employer Tend is an Equal Opportunity Employer committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on protected characteristics in accordance with applicable laws. Legal and Compliance Notice Tend complies with all applicable federal, state, and local employment laws and nondiscrimination requirements. Agency Notice Tend does not accept unsolicited resumes from staffing agencies without a signed agreement. Privacy Notice Information about data collection and privacy practices is available upon request.

🏢 Summary: 6-month remote Program Manager contract focused on leading strategic go-to-market initiatives to accelerate business growth and improve sales effectiveness. The role drives cross-functional execution, sales acceleration programs, and KPI-based performance tracking while delivering executive-level reporting. Ideal for experienced GTM program leaders with strong analytical, stakeholder management, and operational expertise. 🗂️ Requirements: 5+ years program or project management experience in GTM, Sales Operations, Sales Strategy, or related environment, Experience managing cross-functional programs from planning through execution, measurement, and reporting, Ability to collaborate across Sales, Marketing, Finance, Product, and Operations teams, Experience influencing stakeholders without direct authority, Strong written and verbal communication skills, Advanced proficiency in Microsoft Excel and PowerPoint, Strong analytical skills with KPI and program metrics tracking experience, Experience managing multiple priorities, risks, and dependencies, Bachelor's degree in Business, Marketing, Operations, Communications, or related field or equivalent experience, Must be eligible to work as a direct W2 employee (no sponsorship) 📃 Skills: Excel, PowerPoint, Salesforce, Smartsheet, Asana, CRM, KPI, Dashboarding, Reporting, ProgramManagement, SalesOperations, GTM 🏢 Description: Location: Remote – United States Duration: 6 months We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. Responsibilities: Lead the design, launch, and execution of strategic go-to-market programs that support business growth and sales performance objectives. Develop program charters, success metrics, milestone plans, and stakeholder communication strategies to ensure program alignment and accountability. Coordinate cross-functional initiatives across Sales, Marketing, Product, Finance, and Operations teams to drive execution and remove operational barriers. Support sales acceleration initiatives by developing operational frameworks that improve seller productivity, pipeline progression, and conversion outcomes. Track program health, milestones, dependencies, risks, and key performance indicators while providing actionable recommendations to stakeholders. Prepare and deliver executive-ready presentations, dashboards, scorecards, and quarterly business review materials for leadership audiences. Manage follow-through on strategic initiatives by documenting decisions, tracking action items, and ensuring accountability across teams. Identify gaps in go-to-market execution, seller readiness, or business coverage and develop structured program solutions to address them. Contribute to the development of operating rhythms, planning cycles, and governance processes that strengthen organizational execution discipline. Internal Responsibilities: Attend regular internal practice community meetings. Collaborate with your practice team on industry thought leadership. Complete client case studies and learning material (blogs, media material). Build out material to contribute to the Digital Transformation practice. Attend internal networking events (in person and virtual). Work with leadership on career fast-track opportunities. Required Qualifications and Skills: 5+ years of program or project management experience within a Go-to-Market (GTM), Sales Operations, Sales Strategy, or related environment. Demonstrated experience managing cross-functional programs from planning through execution, measurement, and reporting. Proven ability to collaborate across Sales, Marketing, Finance, Product, and Operations teams within a matrixed organization. Experience influencing stakeholders and driving alignment without direct authority. Strong written and verbal communication skills with the ability to create executive-level presentations, status reports, scorecards, and business reviews. Advanced proficiency in Microsoft Excel and PowerPoint. Strong analytical skills with experience tracking KPIs, program metrics, and business outcomes. Experience managing multiple priorities, risks, dependencies, and deadlines in a fast-paced environment. Preferred Qualifications and Skills: PMP, PgMP, or equivalent program management certification. Experience supporting Sales Acceleration, GTM Execution, Sales Enablement, or Sales Strategy initiatives. Familiarity with networking industry products, solutions, and go-to-market motions. Experience building executive dashboards, scorecards, and performance reporting frameworks. Proficiency with CRM platforms such as Salesforce and project management tools such as Smartsheet, Asana, or similar platforms. Experience supporting field sales organizations through structured programs, campaigns, or coverage initiatives. Background working within technology, networking, or enterprise software environments. Education: Bachelor's degree in Business, Marketing, Operations, Communications, or a related field, or equivalent work experience required. Benefits: Comprehensive medical benefits 401k plan Paid holidays

🏢 Summary: Hands-on Sales Manager role leading BDR and AE teams in a fast-growing automotive SaaS environment, owning the full sales funnel from pipeline generation to revenue conversion. The position focuses on data-driven coaching, AI-enabled sales workflows, and building a high-performance culture. Success is measured by rooftops added, MRR growth, and team development. 🗂️ Requirements: 3–5+ years B2B SaaS sales experience, 2+ years in sales management role, Experience managing BDRs and/or AEs, Ability to own full sales funnel, Data-driven sales coaching experience, Experience tracking conversion and activity metrics, Strong forecasting and pipeline management skills, Experience building sales processes and playbooks, Familiarity with AI tools in sales workflows, Strong communication and feedback skills 📃 Skills: SaaS, B2B, CRM, AI, HubSpot, Nooks, Forecasting, Pipeline, Prospecting, ColdCalling, Coaching, Analytics 🏢 Description: About The Role Steer is building one of the fastest-growing GTM engines in automotive SaaS and is seeking a Manager of Sales to lead from the front. This is a high-impact leadership role at the intersection of pipeline generation and revenue conversion, owning both the BDR and AE motion or coming in strong on one side with readiness to master both. This is a hands-on role involving call listening, real-time coaching, running blitzes, and building a high-performing team. Success is measured by rooftops added, MRR growth, and the development and success of sales representatives. The role is hybrid, 3 days per week in the Waltham, MA office, and reports to the Head of Sales. You Will: - Lead & Develop the Team: Hire, onboard, and develop BDR and AE talent. Build a culture of accountability, learning, and performance. Create clear progression paths from BDR to AE. - Coach With Data: Use activity metrics, conversion rates, connect rates, and pipeline data to identify improvement areas. Run call reviews, role-plays, and live coaching sessions. - Own the Full Funnel: Partner with BDRs on prospecting quality and handoffs, and with AEs on demo execution and close rates. Connect top-of-funnel activity to revenue outcomes. - Build & Maintain the Playbook: Develop and update the Sales Playbook covering prospecting, cold calling, objection handling, and closing. - Use AI Tools: Integrate AI into workflows for call intelligence, outreach personalization, pipeline forecasting, and coaching. - Operate Strategically: Align with Marketing, RevOps, and Sales Leadership. Deliver accurate forecasts and performance data. Own monthly and quarterly pipeline targets. You Have: Must Have - 3–5+ years in B2B SaaS sales, with at least 2+ years in sales management - Experience managing BDRs, AEs, or both - Player-coach mentality - Data-driven coaching approach - Strong communication skills - Comfort building processes in ambiguous environments - Familiarity with or interest in AI tools in sales workflows Nice to Have - Experience in automotive, SMB, or blue-collar verticals - Track record of promoting BDRs into closing roles - Experience with high-velocity, short-cycle sales cycles (2–3 days) - Familiarity with HubSpot and Nooks Interview Process - Initial Screen (Lead Recruiter) - Hiring Manager Interview - Presentation - Direct Report Interview - Career Journey/Problem Solving Exercise - Reference Checks - Wonderlic Assessment We Offer - Medical, Dental and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous Parental Leave - FSA and HSA options - 401(k) - Learning Stipend - WFH Equipment - Opportunity to work with the latest technology - Collaborative, high ownership culture - Opportunities for development and career growth

🏢 Summary: Leadership role managing end-to-end talent acquisition operations across field and corporate hiring nationwide, with ownership of recruiting processes, ATS administration, sourcing strategy, analytics, and recruiter team performance. The role focuses on optimizing hiring metrics, managing recruiting budgets and vendor ROI, and delivering a high-quality candidate experience in a high-growth environment. 🗂️ Requirements: 5+ years of full-cycle recruiting experience, 2+ years leading or mentoring a talent acquisition team, Hands-on Greenhouse system administration experience, Experience managing high-volume and corporate recruiting simultaneously, Experience building recruiting dashboards and reporting metrics, Experience managing recruiting budgets or vendor spend, Ability to present recruiting data to senior leadership, Strong communication and stakeholder management skills 📃 Skills: Greenhouse, ATS, Indeed, Recruiting, Sourcing, Dashboarding, Reporting, Analytics, ROI, P&L 🏢 Description: About Us Vertex Service Partners is a home improvement services company focused on residential roofing and other exterior services across the United States. Backed by Alpine Investors, a top-decile private equity fund with $4.0 billion of committed capital, Vertex is building a best-in-class national platform. Our company is built on our core values—servant leadership, unwavering character, a growth mindset, persistence, empowerment, pace, and fun—and guided by three pillars: being the Employer of Choice, Partner of Choice, and Contractor of Choice. We offer transformative support in operations, marketing, training, talent, finance, and technology, all while preserving the autonomy of local brands.Position Summary The Talent Acquisition Manager will lead Vertex's recruiting team and own our end-to-end hiring function across field and corporate roles nationwide. This is a high-impact leadership role for someone who is equally comfortable building process, coaching recruiters in high volume positions, presenting data to senior leadership, and rolling up their sleeves on hard-to-fill searches. You will be responsible for time-to-fill performance, team engagement, source spend optimization, and the quality of every candidate experience we deliver. Key Responsibilities Process Design & ATS Ownership: Build and maintain Greenhouse as Vertex's system of record — including pipeline stages, job templates, scorecards, integrations, and reporting. Ensure data accuracy and team hygiene standards that enable clean reporting and real-time visibility into recruiting activity. Team Leadership & Accountability: Lead, coach, and develop a team of recruiters across two distinct hiring motions: high-volume partner-based field recruiting and longer-cycle corporate and professional search. Set clear performance standards, deliver direct feedback, and invest in individual career development. Data-Driven Decision Making: Own the weekly and monthly TA dashboard — pipeline health, funnel conversion, time-to-fill, source ROI, and recruiter-level performance. Use data to drive real decisions: when to accelerate, when to pause, and when to escalate. Sourcing & Budget Optimization: Actively manage Indeed sponsorship ROI (adjusting bids, pausing underperformers, reallocating to high-ROI roles). Pilot and measure creative sourcing channels — referral programs, trade associations, community networks, and niche boards. No spend continues without measurable justification. Partner Recruiting Calendar: Own the high-volume partner recruiting calendar across all regions. Ensure recruiter capacity, pipeline readiness, and job posting activation are aligned to each partner start date; flag risks to fill targets with enough lead time to course-correct. Senior Stakeholder Partnership: Participate in monthly TA reviews presenting pipeline KPIs, P&L, and vendor spend to the VP of People, President, and FP&A. Surface proactive insights on hiring health and make recommendations with data behind them. Candidate Experience: Partner with field HR and operations teams to ensure a consistent, high-quality candidate experience. Own the handoff from offer acceptance to onboarding and close feedback loops that improve both sourcing quality and retention outcomes. Key Outcomes ≤ 60-day time to fill for standard VPS roles (job approval to offer acceptance); ≤ 90 days for leadership roles 85%+ offer acceptance rate (excluding background check failures) Team eNPS of 70+ and Hiring Manager NPS of 70+ Real-time visibility into open req pipeline, funnel conversion rates, and recruiter capacity at all times All Indeed sponsorship and vendor spend actively managed with measurable ROI justification Qualifications & Characteristics Required: 5+ years of full-cycle recruiting experience, including 2+ years leading or mentoring a TA team Hands-on Greenhouse experience as a system owner — not just a user. You've built templates, configured stages, set up scorecards, and held a team accountable to hygiene standards Demonstrated success running both high-volume recruiting and professional corporate search simultaneously. Track record of building and presenting recruiting dashboards (pipeline health, funnel conversion, source ROI) and using them to make real decisions Experience owning or managing a recruiting budget, Indeed sponsorship, or vendor spend with accountability for ROI Strong direct communication skills — you give timely, honest feedback to your team and are direct with hiring managers when something isn't working Preferred: Experience in a PE-backed, high-growth, or multi-site services environment Familiarity with field/trades recruiting (roofing, construction, home services, or similar) Experience presenting to executive leadership or participating in monthly P&L reviews Compensation & Benefits Disclosure Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The "Estimate of Total Expected Annual Earnings" listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary. Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs.Estimate of total expected annual earnings: $140,000—$150,000 USDBenefits: Full-time employees are eligible to participate in the following benefits: Health, Dental, and Vision Insurance 401(k) with company match Company sponsored Life and AD&D coverage Paid Time Off Opportunities for growth and on-the-job training Why Join Us? Build Something Big – Shape processes for a rapidly growing organization. Growth-Oriented Culture – Work in a dynamic, people-first environment. Make an Impact Across Regions – Partner with business leaders to drive meaningful change. Apply Today!Vertex Service Partners is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. Applicant Privacy Policy

🏢 Summary: Leadership role overseeing Enterprise and Scaled Customer Success segments, focused on building a unified account health framework, improving retention through data-driven strategies, and operationalizing scalable processes. The position combines team management, analytics, and systems design to professionalize CS operations across 1,000+ accounts. Fully remote with comprehensive benefits and growth opportunities. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience managing Enterprise (high-touch) and Scaled/Digital CS segments, Experience using CRM, BI tools, or Excel for health tracking and churn prediction, Ability to design and implement scalable processes, tools, or playbooks, Experience leading QBRs and managing multi-stakeholder accounts, Ability to define KPIs and manage team performance 📃 Skills: CRM, BI, Excel, Gainsight, Vitally, ChurnZero, DataVisualization, Automation, EmailMarketing, Slack 🏢 Description: About the Role As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will serve as the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize Customer Success operations by building a unified Account Health framework that works for every customer, regardless of size. You Will - Define and iterate on engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency - Develop a standardized Account Health Scoring system that identifies risk across a 1,000+ account base - Transition informal Slack-based collaboration into a structured internal knowledge base and formal playbooks - Use leading indicators to proactively trigger outreach before customers are at risk - Manage day-to-day performance of the Customer Success team using clear KPIs to drive accountability and growth You Have Must Have: - 2+ years of experience managing a Customer Success team or 4+ years as a Senior/Lead CSM - Proven experience managing high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication) - Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on performance - Ability to design scalable processes and successfully implement tools, workflows, or playbooks - High emotional intelligence and a coaching-first management style Nice to Have: - Ability to work with advanced data visualization tools - Experience selecting or implementing a Customer Success platform (e.g., Gainsight, Vitally, ChurnZero) - Experience in the automotive industry Interview Process 1. Initial Screen – 30 minutes 2. Hiring Manager Interview – 60 minutes 3. Case Study Assessment – 45 minutes Problem Solving Exercise – 60 minutes 4. Cross-Functional Interview – 30 minutes *Completion of the Wonderlic Assessment (20–30 minutes) is required before the end of the process. We Offer - 100% remote work environment - Medical, Dental, and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous parental leave - FSA and HSA options - 401(k) - Growth & wellness stipend - Work-from-home equipment - Opportunities for development and career growth

🏢 Summary: Lead and scale a Customer Success team overseeing both Enterprise and high-volume segments, building a unified Account Health framework and data-driven retention strategy. The role focuses on designing scalable processes, implementing health scoring systems, and driving proactive customer engagement. This is a remote leadership position with strong benefits and growth opportunities. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience managing Enterprise (high-touch) and Scaled/Digital (tech-touch) accounts, Experience conducting QBRs and navigating multi-stakeholder environments, Proficiency in using CRM, BI tools, or Excel for health tracking and churn prediction, Experience designing and implementing scalable processes, tools, or playbooks, Ability to define KPIs and manage team performance, Completion of Wonderlic Assessment 📃 Skills: CRM, BI, Excel, Gainsight, Vitally, ChurnZero, Automation, DataVisualization, Slack 🏢 Description: About the Role As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will act as the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize CS operations by building a unified "Account Health" framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn informal knowledge into repeatable, data-driven playbooks that drive global retention. You Will - Segment the strategy by defining and iterating engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers. - Develop a standardized Account Health Scoring system to identify risk across 1,000+ accounts. - Transition informal collaboration into a structured internal knowledge base and formal playbooks. - Drive proactive retention using leading indicators to trigger outreach before customers are at risk. - Manage day-to-day team performance using clear KPIs to ensure accountability and growth. You Have Must Have: - 2+ years managing a Customer Success team or 4+ years as a Senior/Lead CSM. - Proven experience managing both high-touch Enterprise accounts and Scaled/Digital segments. - Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report performance. - Ability to design scalable processes and implement tools, workflows, or playbooks. - High emotional intelligence with a coaching-first management style. Nice to Have: - Ability to work with advanced data visualization tools. - Experience selecting or implementing a CS platform (e.g., Gainsight, Vitally, ChurnZero). - Experience in the automotive industry. Interview Process 1. Initial Screen – 30 minutes 2. Hiring Manager Interview – 60 minutes 3. Case Study Assessment – 45 minutes 4. Problem Solving Exercise – 60 minutes 5. Cross-Functional Interview – 30 minutes *Completion of the Wonderlic Assessment (20–30 minutes) is required before the end of the process. We Offer - 100% remote work environment - Medical, Dental, and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous Parental Leave - FSA and HSA options - 401(k) - Growth & Wellness stipend - WFH equipment - Opportunities for development and career growth