Director of Carrier Capacity, Arrive Fresh

Who We Want

As the Director of Carrier Capacity for Arrive Fresh, you will play a critical role in expanding our high-growth produce and floral division by building and scaling an elite cold-chain carrier network. We are seeking an entrepreneurial, high-energy leader who combines deep expertise in perishable freight with a proven track record of coaching and developing high-performing capacity teams. In this position, you will establish operational standards, optimize procurement strategies, and foster key carrier partnerships to ensure premium execution in a highly volatile market.

What You'll Do

• Direct the overall operations, strategy, and execution of the Arrive Fresh carrier capacity department to maximize service and buying power within the fresh produce sector.
• Inspire, mentor, and coach Carrier Capacity Managers and Carrier Account Representatives to build specialized sales and procurement skills.
• Cultivate a high-performing, collaborative team culture focused on professional development and engagement.
• Develop and implement robust Carrier Compliance and Claims Management programs for temperature-controlled and perishable freight.
• Ensure strict compliance with food safety regulations including FSMA, STF, and PACA.
• Collaborate cross-functionally to align goals and execute strategic initiatives.
• Create and implement Standard Operating Procedures (SOPs) for carrier procurement, onboarding, and service delivery.
• Oversee bid management processes with growers and institutional customers.
• Partner with Technology teams to enhance Transportation Management System (TMS) functionality.
• Analyze KPIs such as lane pricing, tender acceptance, carrier retention, and service delivery to optimize productivity.

Qualifications

• Bachelor's Degree in Business Administration, Logistics, Supply Chain, or equivalent professional experience preferred.
• 15+ years of brokerage experience in 3PL or freight brokerage operations.
• 10+ years of experience in produce and floral logistics with cold-chain procurement expertise.
• 6+ years of logistics leadership experience managing carrier capacity or sales teams.
• Expertise in FSMA, STF, and PACA regulations and compliance program development.
• Experience in bid management, carrier contract negotiations, and transportation network pricing.
• Proficiency with modern TMS platforms and analytical tools for carrier performance tracking.
• Strong communication and leadership skills.

Supervisory Responsibility

This position has direct supervisory responsibilities over Carrier Account Representatives specializing in produce and floral logistics.

The Perks of Working With Us

• Comprehensive benefits package including medical, dental, vision, life, disability, and supplemental coverage.
• Matching 401(k) program.
• Employee Resource Groups and engagement activities.
• Casual dress code.
• Convenient Tampa, FL office location.
• Free coffee and free on-site parking.
• Employee Assistance Program with free counseling sessions.
• Company paid holidays, paid vacation time, and wellness days.
• 100% paid parental leave.
• Referral Program and relocation assistance.