Front Desk Coordinator

Healthcare Front Desk Coordinator
Full Time | Monday–Friday | 8am - 5pm | Infusion Center-Based
Location will primarily be in Ocala, but may occasionally support the Gainesville clinic.

We're looking for a Front Desk Coordinator with more than just a friendly face — we're looking for a calm, capable operations professional ready to help redefine the patient experience from the moment someone walks through our doors. This is a high-impact, patient-facing role where attention to detail, healthcare expertise, and an ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you'll be a key part of what makes the care experience exceptional.

About the Role

As a Front Desk Coordinator, you'll play a critical role in shaping the care experience for patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of infusion centers. From managing schedules to maintaining patient records, your work will ensure that centers run smoothly and patients feel valued.

What You'll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answer phones, and support visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Provide support to other centers within the market during staff absences or high-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Adaptable and dependable, with willingness to support multiple centers

Why You'll Love Working Here

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

Benefits We Offer

• Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services
• Flexible Savings Options – Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA)
• Supplemental Protection – Accident, critical illness, and hospital indemnity plans
• Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses
• 401(k) Retirement Plan – Competitive company match
• Disability Coverage – Voluntary short-term and long-term disability plans
• Fertility and Family Support – Resources and benefits for fertility care and family planning
• Life and AD&D Insurance – Financial protection coverage
• Counseling and Wellness Support – Emotional, physical, and financial well-being resources
• Education Assistance – Tuition reimbursement and certification support
• Continuing Education – Access to a CEU library
• Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off
• Employee Referral Bonus – Rewards for referrals

Note: Benefits may vary by employment type.

EEO Statement

Equal employment opportunities are provided to all employees and applicants in accordance with applicable federal, state, and local laws. Discrimination, harassment, or retaliation of any kind is prohibited.