Director of Intake

Optimal Care is where your dedication meets a rewarding career. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day.

We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.

Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

Key Responsibilities

The Director of Intake assumes responsibility and oversight for the management and operations of the Intake Department ensuring the department operates successfully at all times. This role is responsible for all aspects of the referral process including conversion of the referral to organization, admission for all service lines, ensuring prompt responses to referral inquiries, and developing and maintaining strong relationships with referral sources, patients, families, and interdepartmental teams. The Director of Intake ensures efficient workflows and customer-friendly referral and onboarding experiences.

• Ensuring processes are in place and followed for assigning referrals utilizing an established system in accordance with administrative policies per service line
• Developing and overseeing care coordination and communication processes with referral sources
• Overseeing onboarding of patients specific to each service line needs
• Serving as primary lead for the referral process
• Disseminating appropriate referral information to company staff
• Executing plans to deliver excellent customer service during referral to admission process
• Managing documentation and tracking all referrals for trending reports including pending admissions, active admissions, readmissions, and non-admissions
• Demonstrating knowledge in all levels of care provided for intake service delivery
• Managing and directing a team to ensure effective customer service
• Coordinating staffing to ensure availability and competence of staff

Required Qualifications

• High School Diploma or GED
• Demonstrated experience working with patients and families through co-morbid illness, end-of-life and grief-related issues
• Prior experience in Home Health, hospice or physician services
• Interpersonal skills and ability to communicate effectively with staff and take patient referrals
• Ability to effectively manage personnel and processes

Desired Qualifications

• Associate's degree preferred
• Prior clinical experience in nursing or other medical profession

Hours

8:00 am – 5:00 pm, Monday through Friday

Pay Range

$100,000—$110,000 USD

How We Care for You

• Minimum of 3 Weeks Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Mileage Reimbursement
• Company Vehicle Program for field roles
• Pet Insurance
• ID and Fraud Protection
• And more...

Background Screening

Employment is contingent upon the successful completion of a background check. Screening is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive.

Equal Opportunity Employer

We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on protected characteristics.