Associate GameOps Manager

🏢 Summary: Fixed-term remote role focused on scaling and managing technical operations for creator monetization, ensuring seamless payout experiences as creator programs grow. The position acts as the central triage point for complex payment, tax, and system issues while shielding engineering from daily escalations. It combines technical support, data analysis, and cross-functional collaboration to improve payment processes and automation. 🗂️ Requirements: Experience in Technical Support, Customer Success, or Operations in tech or finance industry, Proficiency with Jira or similar ticketing systems, Foundational knowledge of SQL and ability to query data, Experience managing technical escalations and incident patterns, Ability to use internal financial and back-office systems, Fluent written and verbal English, Experience with payment or financial systems 📃 Skills: Jira, SQL, Payments, Finance, Ticketing, Data, Support, Backoffice, Automation, UX 🏢 Description: We are looking for a highly motivated individual to join our team as a Technical Operations Manager focused on Creator Monetization. This role is critical to our mission of enabling more creators to live off their art. As our client rapidly expands its creator programs, particularly in audiobooks and podcasts, we are expecting to significantly grow our creator base. You will be at the forefront of scaling our creator support model, acting as the central point of contact for complex payment, tax and system-related issues. You will shield our engineering teams from day-to-day escalations, allowing them to focus on building long-term, scalable solutions. This is a vital role that ensures our creators have a seamless and reliable payment experience as we continue to grow. What You'll Do: Serve as the subject-matter expert and central triage point for all creator payout issues, ensuring tickets are properly assigned and resolved efficiently. Manage and prioritize technical support queues (Jira) for creator payment inquiries, unpayable statuses, and other technical onboarding issues. Utilize internal financial tooling and back-office systems to diagnose and resolve issues related to payment eligibility, tax status, and account setup. Proactively identify and clean up legacy creator profiles with incomplete banking or tax information to ensure compliance and payment success. Aggregate issue patterns and provide data-driven insights to Engineering and Product teams to inform the roadmap for automation, tooling enhancements, and improved creator-facing UX. Develop and maintain playbooks, internal FAQs, and standard operating procedures to minimize escalations and empower L1/L2 support teams. Collaborate with cross-functional teams including Engineering, Finance, Commerce, and Legal to manage and resolve major payout-related incidents. Handle operational tasks such as creator earnings adjustments, account changes, and data corrections. Who You Are: You have a background in Technical Support, Customer Success, or Operations, preferably in a tech or finance-related industry. You are highly proficient with ticketing systems like Jira and are comfortable navigating and using various internal tools and systems. You have a foundational understanding of SQL and are comfortable querying data to investigate issues. You are an excellent communicator with strong written and verbal English skills. You are a highly organized multi-tasker with strong attention to detail, analytical skills, and project management abilities who thrives in a fast-paced environment. You have experience managing technical escalations, identifying patterns in incidents, and providing feedback to technical teams. You are a standout colleague who believes in the power of teamwork and are passionate about the opportunity to learn and grow. Experience with payment systems, financial platforms, or creator monetization is a significant plus. Start Date:   2026-05-11 End Date:   2026-11-07 Location: Remote in Sweden.

🏢 Summary: Leadership role responsible for end-to-end delivery and operational excellence of Managed Services, ensuring stable IT operations and full SLA compliance. The position oversees service teams, manages incidents and escalations, and acts as the main operational contact for customers. Focus is on ITIL-based process governance, performance management, and continuous service improvement. 🗂️ Requirements: 4+ years in Service Management or IT Operations Management, Experience leading IT operational teams, Strong knowledge of ITIL processes (Incident, Problem, Change, Request), Experience managing SLAs, OLAs and KPIs, Experience with incident and major incident management, Solid understanding of IT infrastructure, workplace, network or cloud environments, Ability to coordinate with technical and project teams, Professional communication in Polish, German and English 📃 Skills: ITIL, SLA, KPI, IncidentManagement, ProblemManagement, ChangeManagement, ServiceManagement, ITOperations, Infrastructure, Workplace, Network, Cloud, Reporting, Governance 🏢 Description: Purpose of the Role As the Service & Operations Manager, you are responsible for ensuring the end-to-end delivery and operational excellence of our Managed Services. You lead the operational teams, secure stable day-to-day IT operations, ensure that SLAs and contractual obligations are met, and act as the primary operational interface to our customers and internal stakeholders. Your mission: Guarantee service stability, performance, customer satisfaction and continuous improvement across all assigned services. Your Responsibilities 1. Operational Leadership & Team Management Lead and oversee day-to-day operations across multiple managed service teams (Service Desk, Workplace and L3 Infrastructure specialists) Ensure structured workflows, prioritisation and efficient task allocation. Monitor team performance, productivity and SLA compliance. Conduct regular coaching, feedback and development sessions. 2. Service Delivery Ownership Own the delivery of all contracted services for your customer accounts. Ensure all SLAs, OLAs, KPIs and service commitments are met end-to-end. Conduct service reviews, operational meetings and governance sessions. Translate contract requirements into operational execution for the teams. Align with Account Management on service performance, customer expectations and improvements. 3. Incident, Escalation & Major Incident Management Oversee and control critical incidents, escalations and service disruptions. Ensure timely communication and transparent status updates to stakeholders and customers. Act as escalation point for team leads, supervisors and customers. Drive root cause analysis and post-incident reviews. 4. Process & Compliance Management Ensure adherence to ITIL-based processes (Incident, Request, Problem, Change, Knowledge). Drive process discipline, documentation quality and operational governance. Monitor compliance with internal controls, security requirements and customer guidelines. Promote continuous improvement in processes, workflows and service structure. 5. Customer Communication & Stakeholder Management Act as the operational contact for customers and internal management. Conduct regular service review meetings (monthly/quarterly). Ensure customer satisfaction through proactive communication and performance transparency. Build trust and long-term relationships with customer stakeholders. Manage expectations and negotiate operational agreements (SLAs, priorities, changes). 6. Performance, Reporting & SLA Governance Monitor and analyse KPIs and SLA achievement. Create operational and service reports and present them in governance rounds. Identify performance risks early and initiate corrective measures. Maintain transparency over workloads, capacity and resource planning. 7. Coordination with Technology & Projects Work closely with technical experts for escalations or complex topics. Ensure smooth coordination with Project Management during transitions, onboarding or changes. Support implementation of new services or extensions and ensure seamless handover into operations. Coordinate dependencies across Infrastructure, Workplace, Network, Cloud, Security and Support teams. 8. Continuous Improvement & Service Optimisation Identify optimisation potential across operations, tools, processes and team structure. Drive initiatives to improve efficiency, quality, automation and customer satisfaction. Collaborate with Service Delivery, Technology Leads and Management to evolve the service portfolio. Your Profile 4+ years experience in Service Management, IT Operations Management, or similar leadership role. Strong understanding of ITIL (Incident, Problem, Change, Request, SLAs). Experience leading operational IT teams (Service Desk, Onsite, Workplace, or similar). Ability to manage customers and stakeholders confidently and professionally. Strong organisational skills, structured working style and high reliability. Excellent communication skills in Polish, German and English. Solid technical understanding of IT infrastructure, workplace, networks or cloud. High sense of ownership and motivation to continuously improve services. What We Offer A key leadership role with direct impact on service quality and customer satisfaction. A modern, structured Managed Services environment with clear processes. Attractive development opportunities (ITIL certifications, leadership training, technical upskilling). Hybrid working model and flexible hours after onboarding. Employee benefits such as staff discounts and regular team events.

🏢 Summary: Fixed-term Content Operations Coordinator role supporting daily operational processes across music, video, and podcast supply chains, ensuring catalog availability and resolving complex ingestion and ticketing issues. The position focuses on troubleshooting, stakeholder coordination, process improvement, and operational excellence within a global, cross-functional environment. 🗂️ Requirements: Proficiency in English, Experience with CRM tools (e.g. Salesforce, Zendesk), Minimum 2 years experience in music, podcast, digital services, or large-scale tech operations, Experience handling high-volume ticketing workflows, Ability to troubleshoot ingestion and curation issues, Understanding of metadata management and industry standards (e.g. DDEX, RSS), Experience working with global and asynchronous workflows, Ability to manage escalations and time-sensitive requests 📃 Skills: Salesforce, Zendesk, CRM, DDEX, RSS, Metadata, Ticketing, Ingestion, AI, Automation 🏢 Description: Content Operations Coordinator We are looking for a Content Operations Coordinator based in Stockholm to join our global team. The client Content Operations provides daily operational support for the Music, Video, and Podcast journey through the company supply chain. We work closely with content partners and internal stakeholders to ensure the catalog is available to the client users around the world. The team collaborates cross-functionally with Product, Tech, Licensing, Commercial Partnerships, Trust & Safety, Customer/Creator Support, and other teams to develop effective and scalable solutions and initiatives. The focus of this role will be to contribute to the team’s core responsibilities. We currently have a presence in Singapore, Mumbai, Dubai, Spain, London, Helsinki, Austin, Vegas, Florida, and Los Angeles that enables our Global Team coverage. What You’ll Do Review & process a variety of complex incoming requests Daily responsibilities in resolving a large volume of tickets Interprets daily operational issues and escalates accordingly Troubleshoot ingestion and curation related issues and assess findings and solutions with a variety of internal and external stakeholders. Support the team with projects, research and information gathering. Liaise with our content providers and internal teams. Contribute to improving processes, and documentation regarding the handling of incoming requests Support the team executing priority initiatives. Who You Are You are proficient in English (Proficiency in Spanish or Portuguese is a plus but not required) You have experience working in customer relationship management tools (e.g. Salesforce, Zendesk, etc.) You have at least 2 years of experience in the music and/or podcast industry and/or have experience working with digital service providers, or experience in operations in a large scale tech company. You have excellent communication skills You are able to meet deadlines and complete tasks efficiently, and can adapt to changing priorities You are motivated to continuously improve work methods. You can contribute to delivery of internal initiatives and projects, with good attention to detail You are adaptable and quick to learn in a changing environment. You are comfortable with asynchronous and global workflows. You are comfortable with a fast paced environment You are comfortable managing escalations and time sensitive asks/requests A plus is if you have an understanding of metadata management and industry standards, such as DDEX, RSS, etc Experience with AI automation, agentic solutions, or AI technologies is a plus but not required Other Details Start date: 15/06/2026 and End date: 14/12/2026.

🏢 Summary: Leadership role responsible for managing day-to-day operations of a high-density data center supporting GPU-based AI workloads. The position oversees critical facility infrastructure including power, cooling, hardware operations, and site reliability to ensure high availability and minimal downtime. It combines operational team management with ownership of maintenance, incident response, and infrastructure performance. 🗂️ Requirements: 8+ years in data center operations or critical facilities, 4+ years in people management or supervisory role, Experience managing mission-critical high-availability environments, Strong knowledge of data center electrical and mechanical infrastructure, Experience with power, backup, and cooling systems, Experience managing 24/7 shift-based teams, Experience with preventive and corrective maintenance programs, Familiarity with DCIM and BMS tools, Experience leading incident response and root cause analysis, Ability to coordinate cross-functional infrastructure operations, English proficiency (communicative level) 📃 Skills: DCIM, BMS, UPS, Generators, PDU, HVAC, Cooling, Networking, GPU, NVIDIA, HPC, PUE, WUE, Monitoring, FireSuppression, Electrical, Mechanical 🏢 Description: About the role We are looking for a Site Operations Manager to lead the day-to-day operations of a high-density data center environment supporting GPU infrastructure for AI workloads. This role combines operational leadership with ownership of critical facility infrastructure, including power, cooling, hardware operations, and site reliability. You will be responsible for managing on-site teams, maintaining operational continuity, and ensuring the data center runs safely, efficiently, and with minimal downtime. Responsibilities Lead, mentor, and manage a 24/7 site operations team, including facilities technicians, operations engineers, and support staff Oversee day-to-day site operations and ensure high availability of critical infrastructure, including power, cooling, networking, and hardware environments Manage preventive and corrective maintenance programs for electrical and mechanical systems, including UPS, generators, PDUs, cooling systems, fire suppression, and building management systems Monitor and improve operational metrics such as PUE, WUE, energy consumption , and overall site efficiency Lead incident response, emergency procedures, root cause analysis, and post-incident improvement activities related to facility operations Work closely with DevOps/SRE, Networking, and AI/ML teams to support hardware deployments, maintenance windows, and infrastructure growth Manage relationships with external vendors and contractors, including service delivery, SLAs, spare parts availability, and on-site execution Ensure compliance with safety standards, environmental regulations, internal procedures, and security requirements Manage the site operations budget, control operating costs, and identify opportunities to improve processes, automation, and monitoring Support data center commissioning, infrastructure upgrades, and expansion projects as the organization grows Requirements 8+ years of experience in data center operations, critical facilities, or site operations management At least 4 years of experience in a people management or supervisory role Proven experience managing mission-critical environments with high availability requirements Strong technical knowledge of electrical and mechanical infrastructure used in data centers Experience with power systems, backup systems, cooling infrastructure, and facility maintenance processes Experience managing 24/7 shift-based teams and supporting on-call or incident response models Familiarity with DCIM, BMS , and real-time facility monitoring tools Ability to coordinate cross-functional operational work in a fast-paced production environment Good organizational, leadership, and communication skills English proficiency at least at a communicative level is required, as you will be working in an international team Nice to have Experience in AI infrastructure, GPU-focused data centers, HPC environments, or hyperscale facilities Experience with liquid cooling systems Familiarity with NVIDIA GPU hardware , high-performance networking, or AI infrastructure operating requirements Experience with high-density environments, including deployments above 50 kW per rack Certifications such as CDCP, CDCS, CMRP , or similar data center / facilities credentials Experience working with EPC contractors during construction, fit-out, or commissioning phases Higher education in Engineering, Facilities Management, or a related technical field What we offer Benefits package Opportunity to lead operations in a modern, high-performance data center environment Real impact on the reliability, efficiency, and operational standards of infrastructure supporting advanced AI workloads Collaboration with experienced teams across infrastructure, engineering, and operations A dynamic environment with room for ownership, process improvement, and professional growth

🏢 Summary: The Operations Manager oversees daily center operations and regional scheduling to ensure efficient performance, compliance, and high-quality service delivery. The role aligns staffing, scheduling, and operational processes while supervising staff and managing key performance metrics. This fully on-site position supports cross-functional teams to optimize utilization, minimize service disruptions, and drive operational growth. 🗂️ Requirements: 2+ years experience in operations, scheduling, or team management, Leadership or supervisory experience, Experience managing schedules and staffing coordination, Proficiency with Google Workspace, Ability to use or quickly learn CentralReach or similar systems, Strong organizational and time management skills, Ability to maintain accurate data and documentation, Ability to handle confidential information, Availability to work fully on-site Monday–Friday, 40 hours per week, Ability to lift at least 25 lbs 📃 Skills: CentralReach, GoogleWorkspace, Scheduling, WorkforcePlanning, Payroll, Billing, Timekeeping, DataReporting, KPITracking, Compliance, HIPAA 🏢 Description: The Operations Manager is responsible for overseeing the daily operations of the Yuba City center while managing all regional scheduling functions. This role ensures the center operates efficiently, maintains compliance standards, and delivers a high-quality experience for both staff and families. This position serves as a cross-functional operational leader supporting clinical, recruiting, and leadership teams. The role is responsible for aligning staffing, scheduling, and operational processes to support strong performance, minimize service disruption, and drive key business metrics. This role may evolve over time based on business needs and may support additional operational initiatives as assigned. Primary Functions Include: Center Operations (COS) Oversee daily operations of the center, ensuring a safe, organized, and high-quality environment Serve as the primary point of contact for families for non-clinical needs and general communication Maintain facility operations including supplies, vendor coordination, and overall center upkeep Ensure compliance with safety protocols, building procedures, and authorized access requirements Support intake logistics, including assessment scheduling and onboarding coordination Scheduling & Learner Coordination Own all regional scheduling, including building and maintaining staff and learner schedules Manage real-time scheduling adjustments including callouts, cancellations, and reroutes Support schedule optimization by coordinating make-ups and minimizing lost hours Develop schedule proposals and support alignment between staff availability and learner needs Partner with clinical and recruiting teams to ensure timely staffing and learner placement Monitor scheduling trends and proactively address gaps and cancellation impact Staff Supervision & Support Supervise BTs, RBTs, and center-based staff across onboarding, development, and retention Monitor staff attendance, availability, and time-off requests Support coverage planning and resolution of staffing gaps Partner with clinical leadership on staff performance and training coordination Promote a positive team environment focused on accountability and engagement Administrative & Operational Support Maintain accurate and up-to-date data within CentralReach and other operational systems Support payroll, billing, timekeeping, and documentation processes to ensure accuracy and compliance Assist with onboarding and offboarding coordination and employee documentation Manage center-related expenses, supplies, and purchasing needs Ensure compliance with company policies and applicable labor laws Operational Performance & KPI Management Monitor key performance metrics, including utilization, cancellations, and scheduling efficiency Track and follow up on scheduling gaps, unconverted appointments, and lost service hours Maintain scheduling tools, trackers, and reporting systems to support operations Identify and implement process improvements to increase efficiency and performance Data Tracking & Reporting Track and report on staffing needs, scheduling gaps, and utilization trends Monitor intake pipeline and learner launch progress Prepare and maintain operational reports to support leadership decision-making Collaboration & Communication Serve as the primary scheduling and operations point of contact for the region Manage and respond to the scheduling inbox in a timely and professional manner Partner with clinical, recruiting, HR, and leadership teams to align staffing and operations Participate in leadership meetings and support execution of operational priorities New Learner & Growth Support Coordinate initial schedules for new learners in alignment with staffing and scheduling expectations Partner with recruiting to support timely staffing for new cases Support center growth initiatives, tours, and operational readiness Assist with planning and support for new center launches as needed Qualifications: Skills/Abilities Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment Excellent communication skills – in person, by phone, and in writing Strong interpersonal and leadership skills with the ability to supervise and support team members Ability to problem-solve quickly and make sound operational decisions Strong attention to detail and ability to maintain accurate data and documentation Ability to manage scheduling complexities and adapt to real-time operational changes Ability to act with professionalism, accountability, and sound judgment Proficient with Google Workspace or related software Proficiency with or the ability to quickly learn scheduling and operational systems (CentralReach preferred) Knowledge of HIPAA and operational compliance standards preferred Education & Experience Requirements Bachelor's degree in business, healthcare, psychology, education, or related field preferred 2+ years of experience in operations, scheduling, or team management (ABA or healthcare preferred) Leadership or supervisory experience required Experience managing schedules, staffing coordination, or workforce planning strongly preferred Experience with CentralReach or similar systems a plus Strong organizational and time management skills with the ability to manage competing priorities Excellent communication and interpersonal skills Ability to handle sensitive or confidential information with discretion Physical Requirements The ability to sit and stand for extended periods throughout the workday The ability to walk and move throughout the center environment as needed The ability to lift at least 25 lbs The ability to operate a computer and office equipment consistently throughout the workday Work Environment & Schedule Expectations Fully on-site role, Monday–Friday, 40 hours per week Center hours typically range from 8:00 AM to 7:00 PM; flexibility required based on operational needs Pay Rate $60,000—$65,000 USD

🏢 Summary: The role involves overseeing daily center operations and managing regional scheduling to ensure efficient staffing, compliance, and high-quality service delivery. The Operations Manager coordinates cross-functional teams, optimizes scheduling processes, monitors KPIs, and maintains operational systems to support performance and growth. This fully on-site position requires strong leadership, scheduling expertise, and proficiency with operational platforms such as CentralReach and Google Workspace. 🗂️ Requirements: 2+ years experience in operations, scheduling, or team management, Leadership or supervisory experience, Experience managing schedules and staffing coordination, Proficiency with Google Workspace or similar software, Proficiency with scheduling or operational systems (CentralReach preferred), Ability to maintain accurate data and documentation, Knowledge of HIPAA and compliance standards, Bachelor’s degree in business, healthcare, psychology, education, or related field preferred, Ability to work fully on-site Monday–Friday, 40 hours per week 📃 Skills: CentralReach, GoogleWorkspace, Scheduling, WorkforcePlanning, DataTracking, Reporting, Payroll, Billing, Timekeeping, HIPAA 🏢 Description: The Operations Manager is responsible for overseeing the daily operations of the Bardstown Area while managing all regional scheduling functions. This role ensures the center operates efficiently, maintains compliance standards, and delivers a high-quality experience for both staff and families. This position serves as a cross-functional operational leader supporting clinical, recruiting, and leadership teams. The role is responsible for aligning staffing, scheduling, and operational processes to support strong performance, minimize service disruption, and drive key business metrics. This role may evolve over time based on business needs and may support additional operational initiatives as assigned. Quick Facts Pay Rate: $50,000—$55,000 USD Fully on-site role, Monday–Friday, 40 hours per week Hours typically range from 8:00 AM to 7:00 PM; flexibility required based on operational needs Primary Functions Include: Center Operations (COS) - Oversee daily operations of the center, ensuring a safe, organized, and high-quality environment - Serve as the primary point of contact for families for non-clinical needs and general communication - Maintain facility operations including supplies, vendor coordination, and overall center upkeep - Ensure compliance with safety protocols, building procedures, and authorized access requirements - Support intake logistics, including assessment scheduling and onboarding coordination Scheduling & Learner Coordination - Own all regional scheduling, including building and maintaining staff and learner schedules - Manage real-time scheduling adjustments including callouts, cancellations, and reroutes - Support schedule optimization by coordinating make-ups and minimizing lost hours - Develop schedule proposals and support alignment between staff availability and learner needs - Partner with clinical and recruiting teams to ensure timely staffing and learner placement - Monitor scheduling trends and proactively address gaps and cancellation impact Staff Supervision & Support - Supervise BTs, RBTs, and center-based staff across onboarding, development, and retention - Monitor staff attendance, availability, and time-off requests - Support coverage planning and resolution of staffing gaps - Partner with clinical leadership on staff performance and training coordination - Promote a positive team environment focused on accountability and engagement Administrative & Operational Support - Maintain accurate and up-to-date data within CentralReach and other operational systems - Support payroll, billing, timekeeping, and documentation processes to ensure accuracy and compliance - Assist with onboarding and offboarding coordination and employee documentation - Manage center-related expenses, supplies, and purchasing needs - Ensure compliance with company policies and applicable labor laws Operational Performance & KPI Management - Monitor key performance metrics, including utilization, cancellations, and scheduling efficiency - Track and follow up on scheduling gaps, unconverted appointments, and lost service hours - Maintain scheduling tools, trackers, and reporting systems to support operations - Identify and implement process improvements to increase efficiency and performance Data Tracking & Reporting - Track and report on staffing needs, scheduling gaps, and utilization trends - Monitor intake pipeline and learner launch progress - Prepare and maintain operational reports to support leadership decision-making Collaboration & Communication - Serve as the primary scheduling and operations point of contact for the region - Manage and respond to the scheduling inbox in a timely and professional manner - Partner with clinical, recruiting, HR, and leadership teams to align staffing and operations - Participate in leadership meetings and support execution of operational priorities New Learner & Growth Support - Coordinate initial schedules for new learners in alignment with staffing and scheduling expectations - Partner with recruiting to support timely staffing for new cases - Support center growth initiatives, tours, and operational readiness - Assist with planning and support for new center launches as needed Qualifications Skills/Abilities - Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment - Excellent communication skills – in person, by phone, and in writing - Strong interpersonal and leadership skills with the ability to supervise and support team members - Ability to problem-solve quickly and make sound operational decisions - Strong attention to detail and ability to maintain accurate data and documentation - Ability to manage scheduling complexities and adapt to real-time operational changes - Ability to act with professionalism, accountability, and sound judgment - Proficient with Google Workspace or related software - Proficiency with or the ability to quickly learn scheduling and operational systems (CentralReach preferred) - Knowledge of HIPAA and operational compliance standards preferred Education & Experience Requirements - Bachelor's degree in business, healthcare, psychology, education, or related field preferred - 2+ years of experience in operations, scheduling, or team management (ABA or healthcare preferred) - Leadership or supervisory experience required - Experience managing schedules, staffing coordination, or workforce planning strongly preferred - Experience with CentralReach or similar systems a plus - Strong organizational and time management skills with the ability to manage competing priorities - Excellent communication and interpersonal skills - Ability to handle sensitive or confidential information with discretion Physical Requirements - The ability to sit and stand for extended periods throughout the workday - The ability to walk and move throughout the center environment as needed - The ability to lift at least 25 lbs - The ability to operate a computer and office equipment consistently throughout the workday