In-Clinic Enrollment Specialist (LCSW/MSW) (Sandy Springs, GA)

In-Clinic Enrollment Specialist (LCSW/MSW)

Location: On-site at Medical Group practices in Sandy Springs, GA, with some Remote documentation and coordination.
Job Type: Full-Time

About Jaan Health/Phamily

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases.

Job/Role Description

The In-Clinic Enrollment Specialist serves as the on-site representative of Phamily's Advanced Primary Care Management (APCM) program within Medical Group practices.

This role combines the clinical empathy and skill of a Licensed Clinical Social Worker (LCSW/MSW) with the operational purpose of patient engagement and enrollment.

The specialist drives APCM enrollment in clinics, strengthens relationships between providers, patients, and care management, and ensures patients understand and benefit from ongoing care coordination services.

This is a frontline, relationship-driven role essential to scaling partnerships and embedding care management as a core component of every patient's healthcare journey.

Key Responsibilities

• Identify and engage eligible patients for APCM enrollment during in-office visits, leveraging the platform and eligibility data.
• Explain the purpose and benefits of care management, emphasizing continuity of care and partnership with providers.
• Serve as the in-office liaison between the Care Management team, providers, and clinical staff.
• Provide real-time updates to physicians and practice managers about patient enrollments, social needs identified, and follow-up activities.
• Conduct brief social needs screenings to identify barriers such as transportation, food insecurity, or housing instability.
• Provide resource referrals and warm handoffs to community organizations or care managers for complex cases.
• Track and report key metrics including patient interactions, enrollments, SDoH interventions, and provider engagement.

Requirements

Education & Licensure:

• Master's Degree in Social Work (MSW) required.
• Active Licensed Clinical Social Worker (LCSW) or equivalent state licensure strongly preferred in Illinois.

Experience:

• 3+ years in a healthcare, care management, or clinical social work setting.
• Experience in primary care or value-based care environments preferred.
• Proven ability to communicate effectively with physicians, practice staff, and patients.
• Demonstrated success in patient engagement, motivational interviewing, and addressing SDoH needs.

Skills & Competencies:

• Strong interpersonal and communication skills.
• Ability to work in fast-paced, dynamic environments.
• Proficiency with EHR systems (Epic, Athena, etc.) and care management platforms.
• Excellent organization and documentation habits.
• Empathetic, professional demeanor aligned with patient-centered care.

Our Compensation & Benefits

• Competitive compensation commensurate with experience
• Potential to earn equity based on performance
• Remote-friendly work environment
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) Eligibility after 6 months of full-time employment
• Collaborative, mission-driven work environment

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.