June 8, 2026

Senior Customer Success Manager with German and English

Senior • Hybrid

18,000 - 21,000 PLN

Warsaw, Poland

  • This position requires living in Poland and working from the Warsaw office at least three times per week.

  • Contract of Employment (UoP)

Your new company

Our Client is a global leader in enterprise analytics and AI, helping organizations turn data into intelligent action. Their cloud‑native platform and semantic layer power modern analytics, while our forward‑thinking approach to digital assets strengthens our financial strategy. Innovation, agility, and impact define our culture.

Your new role

As a Senior Customer Success Manager, you will guide enterprise clients through the full post‑sales journey. You’ll ensure they successfully adopt our cloud‑native architecture, semantic layer, and AI‑driven analytics and that these solutions deliver measurable business value. You’ll lead strategic discussions, support technical integrations, collaborate with Product and Engineering, and help drive account growth.

1. Technical Strategy & Customer Outcomes

  • Serve as the primary technical advisor, guiding customers through cloud‑native architectures, semantic layer implementations, and AI analytics workflows.

  • Lead strategic whiteboard sessions with executive stakeholders to align platform capabilities with business priorities.

  • Analyze customer processes to identify high‑impact use cases and ensure technical initiatives translate into tangible ROI.

  • Build and execute customer success roadmaps with clear KPIs, adoption milestones, and alignment to enterprise architecture and security standards.

  • Conduct Quarterly Business Reviews to present progress, value delivered, and future plans.

2. Enablement & Adoption

  • Oversee technical configuration and integration to accelerate time‑to‑value.

  • Deliver advanced demos, developer office hours, and workshops for engineering, BI, and data science teams.

  • Monitor account health using telemetry to proactively address performance issues, integration challenges, and adoption gaps.

  • Use engagement data to identify risks and opportunities for deeper value realization.

3. Product Collaboration & Advocacy

  • Gather and synthesize customer feedback to influence product direction and feature development.

  • Partner with Engineering to guide strategic customers through Alpha/Beta programs for new platform and AI capabilities.

  • Act as the escalation point for complex technical issues, coordinating between customer teams and internal developers.

  • Advise on platform enhancements, integrations, and upgrades aligned with customer data strategies.

4. Commercial Partnership & Relationship Growth

  • Support renewals and expansions by ensuring continuous delivery of business and technical value.

  • Collaborate with Sales and Account Management to identify upsell and cross‑sell opportunities.

  • Identify renewal risks early and contribute to mitigation plans.

  • Build strong, reference‑ready customer relationships for case studies, testimonials, and industry events.

What you'll need to succeed

Technical Requirements

  • Degree in Business, Computer Science, Engineering, Data Science, or a related field (or equivalent experience).

  • Hands‑on experience with cloud‑native technologies (microservices, Kubernetes, Docker) and major cloud providers (AWS, Azure, GCP).

  • Strong understanding of data modeling, ETL/ELT, semantic layers, and the ML lifecycle (MLOps, deployment).

  • Familiarity with BI tools, enterprise analytics, or AI‑driven data platforms is an advantage.

Experience & Skills

  • 7+ years in Customer Success or similar technical customer‑facing roles within SaaS or enterprise software.

  • Experience managing complex enterprise accounts with multiple stakeholders.

  • Ability to interpret usage data and telemetry to drive insights and recommendations.

  • Strong communication skills, especially in explaining complex technical concepts to non‑technical leaders.

  • Solid project management and cross‑functional collaboration experience.

  • Knowledge of Agile and DevOps practices.

  • Experience with CRM and Customer Success tools (e.g., Salesforce, Gainsight).

  • Fluency in English or German.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

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Warsaw, Poland

22,050 - 25,200 PLN

🏢 Summary: Remote Senior Engineering Manager role based in Warsaw focused on leading complex IT product delivery, managing technical teams, and driving digital transformation initiatives. The position requires strong experience in software development, Agile delivery, and leadership within modern engineering environments. 🗂️ Requirements: 5+ years of experience in software development and team management, Experience with Java, Experience with Angular, Knowledge of Agile methodologies, Experience with project management tools, Experience managing the software delivery lifecycle, Knowledge of risk management and process improvement, Understanding of software testing and quality assurance, Leadership and team management skills, Good command of Polish, Communicative English, Legal right to work in the European Union 📃 Skills: Java, Angular, Agile, Scrum, AI, Claude, Copilot, SQL, Testing, QA 🏢 Description: Hook – one bold sentence Empower digital transformation through strategic leadership and innovative engineering management in a dynamic, fast-paced environment. Location & Work Model Warszawa-based opportunity with remote work (5 days per week). As a Senior Engineering Manager, you will be working for our client, a globally recognized IT organization dedicated to delivering cutting-edge digital solutions. You will lead impactful product delivery initiatives, oversee talented technical teams, and foster a culture of continuous improvement. Join us to shape the future of technology and drive strategic projects that push the boundaries of innovation. Your main responsibilities: Lead and coordinate the delivery process of complex IT products, ensuring timely and high-quality outputs. Collaborate with Product Owners, Solution Architects, and Release Managers to develop and execute comprehensive project roadmaps. Monitor progress against KPIs, manage risks, and implement corrective actions to guarantee project success. Facilitate agile practices within teams, encouraging continuous improvement and lean methodologies. Support backlog management, sprint planning, and execution of strategic initiatives. Drive technical discussions, understanding architecture and code to effectively communicate with development teams. Foster a high-performance culture by motivating, developing, and nurturing autonomous teams of experts. Ensure compliance with organizational standards, policies, and best practices in software development. You're ideal for this role if you have: Minimum 5 years of experience in software development and team management. Proven expertise in Java and Angular technologies. Strong knowledge of Agile methodologies and project management tools. Experience managing the entire software delivery lifecycle, including risk management and process improvement. Good understanding of software testing techniques and quality assurance practices. Excellent leadership skills — inspiring teams, promoting autonomy, and fostering professional growth. It is a strong plus if you have: (optional) Experience working with AI technologies (e.g., Claude, Copilot, or similar). Knowledge of asynchronous communication, database management, and application architecture. Certifications in Agile, Scrum, or project management frameworks. Fluency in Polish and good command of English. Language Required for the role: Polish (good command level) English (communicative proficiency) Eligibility to work on this role: Only candidates with an existing legal right to work in the European Union will be considered for this role. #MAKEYourCareerBETTER Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.

Technology

HERE Technologies

Senior Full-Stack Engineer- AI Agent

Senior

Hybrid

Krakow, Poland

14,000 - 21,000 PLN

🏢 Summary: Full-Stack Senior Software Engineer role focused on building user-facing web applications and conversational interfaces for AI-driven logistics systems. The position involves designing intuitive human–AI interaction flows and integrating frontend applications with backend services and agent-based AI systems. It combines strong frontend development with backend integration to deliver scalable, high-quality end-to-end solutions. 🗂️ Requirements: Strong full-stack software engineering experience, Proficiency in JavaScript and TypeScript, Experience with React or similar frontend frameworks, Solid understanding of backend systems and APIs, Experience integrating frontend with backend services and APIs, Experience building user-facing applications with focus on usability and performance, Understanding of UX principles and interaction design, Experience working with asynchronous workflows and real-world data, Familiarity with AI-powered applications or conversational interfaces, Experience with cloud platforms (AWS, GCP, or Azure), Strong debugging skills across frontend and backend 📃 Skills: JavaScript, TypeScript, React, Next.js, APIs, REST, UX, LLM, AWS, GCP, Azure, HTML, CSS 🏢 Description: What's the role? We are looking for a strong Full-Stack Senior Software Engineer to build intuitive, high-quality user experiences for next-generation agentic AI solutions in the logistics domain. The systems developed by this team optimize deliveries at scale improving driver efficiency, increasing reliability, reducing operational costs, and lowering environmental impact. In this role, you will develop user-facing web applications and conversational interfaces that enable users to interact seamlessly with AI-powered systems. You will focus on creating clear, efficient, and reliable human–AI interaction flows, while integrating tightly with backend services, agent systems, and APIs. This is a hands-on role that requires both strong frontend expertise and solid backend understanding , along with a sharp sense of product and user experience. What You’ll Do: Design and build user-facing web applications and conversational interfaces for AI-driven logistics workflows Develop intuitive human AI interaction flows that make complex system behavior understandable and usable Implement frontend applications using modern frameworks (e.g., React, Next.js) with a strong focus on performance and usability Integrate UI layers with backend services, agent systems, and APIs to deliver end-to-end functionality Collaborate with backend engineers and AI engineers to ensure smooth data flow and system interactions Translate product requirements and user needs into clean, usable, and scalable UI solutions Contribute to backend components where needed (e.g., API integration, lightweight services, orchestration logic) Ensure high-quality delivery through testing, monitoring, and continuous iteration based on user feedback Improve overall user experience through better workflows, interaction patterns, and system responsiveness Leverage AI-assisted development tools to improve development speed and code quality Who are you? What We’re Looking For: Software engineering experience with strong full-stack development skills Strong proficiency in frontend technologies (JavaScript/TypeScript, React or similar frameworks) Solid understanding of backend systems, APIs, and service integration patterns Experience building user-facing applications with a focus on usability, performance, and maintainability Good understanding of UX principles and ability to design flows that simplify complex systems Experience integrating with APIs and working with real-world data and asynchronous workflows Familiarity with AI-powered applications (e.g., conversational interfaces, LLM integrations, agent-driven systems) is a strong plus Experience with cloud platforms (AWS, GCP, or Azure) and modern development practices Strong debugging and problem-solving skills across frontend and backend layers Ability to work independently on well-defined problems and collaborate effectively in cross-functional teams Good communication skills and a strong sense of ownership What We Offer: The opportunity to tackle meaningful and challenging problems A chance to continuously learn and stay on top of the latest technology trends Work that has real-world impact, shaping the future of mobility and technology Regular feedback to help you grow and succeed in your role A collaborative and supportive team environment where your contributions are valued Competitive salary plus bonus Flexible working hours and a hybrid working environment Medical coverage for you and your family This role is eligible for Creative Tax Incentive scheme in Poland” or KUP (Autorskie Koszty Uzyskania Przychodu) Option to work on a B2B contract (please note: benefits, bonus and KUP do not apply in this case) Change is HERE. Apply Now! #LI-AK8   #LI-HYBRID Life at HERE in Poland comes with a competitive total rewards package designed to support your health, wellbeing, and performance. This includes a base salary, a Short-Term Incentive (STI) bonus (percentage based on role), a creative tax advantage for eligible positions, private medical care (including dental), life insurance, a meal allowance, vision reimbursement, a remote work allowance (if applicable), access to MyBenefit and Multisport programs, and various wellbeing initiatives. Paid time off, sick leave, and parental leave are provided in accordance with the Polish Labor Code. As part of HERE Technologies employment process, candidates will be required to successfully complete a pre-employment screening process. This offer and any related claims are subject to the successful completion of a pre-employment screening. This will involve employment, education, and criminal verification if applicable. HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Who are we? HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely. At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel. Apply for this job online Email this job to a friend Share on your newsfeed Connect With Us! Not ready to apply? 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Technology

act digital

Senior Software Engineer

Senior

Hybrid

Warsaw, Poland

180 - 220 PLN/hr

🏢 Summary: Senior Software Engineer role focused on AI-driven business process enhancement, intelligent data handling, and automated decision-making using scalable cloud-native technologies. The position involves developing distributed systems with Python, JavaScript, cloud platforms, CI/CD pipelines, and containerized infrastructure in a long-term hybrid project based in Warsaw. 🗂️ Requirements: 5+ years of software development experience, Strong Python experience, Experience with vanilla JavaScript, Experience with PostgreSQL, Experience with Redis, Experience with Azure, AWS, or GCP, Experience with CI/CD pipelines, Experience with GitHub Actions, Understanding of event-driven systems, Understanding of distributed architectures, Experience with Docker or Podman, Experience with Kubernetes, English level B2 or higher 📃 Skills: Python, JavaScript, PostgreSQL, Redis, Azure, AWS, GCP, GitHub, Docker, Podman, Kubernetes, CI/CD, Neo4j, Milvus, spaCy, Transformers, Rust, Go, Java, C#, React, Vue, Electron, Tauri 🏢 Description: Company Description Our mission as a company providing IT services is to provide our clients all over the world with the best solutions. We manage to do this by analyzing the needs of our clients and matching them to the skills and aspirations of our employees. Therefore, one of our main motivations is to provide each Employee and Consultant with a satisfying experience. Joining us means being part of a community with diverse personalities. Start your adventure with act digital Polska ! Job Description We are looking for Senior Software Engineer . The project focuses on enhancing business processes through the use of artificial intelligence and advanced technologies. It enables intelligent data handling and supports automated decision-making. Built with modern, high-performance solutions, it ensures efficiency, security, and scalability. Requirements 5+ years of experience in software development. 5+ years experience with Python. Experience with relational databases (PostgreSQL). Experience with CI/CD pipelines and tools like GitHub Actions. Strong understanding of event-driven systems and distributed architectures. Experience with containerization tools (Docker) and orchestration platform (Kubernetes). Experience in building web applications using modern frameworks (React 1+ years) English min B2. Nice to have Experience in cloud platform (Azure / AWS / GCP). Experience with graph databases (Neo4j) and vector databases (Milvus). Experience with NLP libraries and frameworks (spaCy / Transformers). Proficiency in compiled languages (Rust, Go, Java, C#). Experience with machine learning concepts and the ability to work with NLP datasets. Additional Information Work model: Hybrid from Warsaw Type of contract: B2B Rate: up to 220 PLN net per hour Project: Long-term (2+ years) Start: ASAP-1 month We offer Access to local and international projects - Clients from France, Germany, Portugal, UK, and Benelux. Professional development support - trainings, technical certificates, conference participation, foreign language classes, and soft skills trainings are subsidized for up to 2 000 PLN. Bonus for recommending Candidates starting from 6 000 up to 10000 PLN. Fully paid Medicover healthcare card. Psychological support program WellBee. Multisport card. Regular integration events and gifts. Long-term cooperation. Relocation Program. If You applied for this position the Controller of your personal will be ACT DIGITAL POLSKA Sp. z o.o., with its registered office at Przyokopowa 31, 01-208 Warsaw . The personal data provided by you will be processed for the purpose of the recruitment process and for future recruitment processes. You have the right to access the content of your data, request their rectification, erasure, restriction of processing, the right to data portability, the right to object to the processing of your data and the right to lodge a complaint to the President of the Personal Data Protection Office.