June 8, 2026
Senior Customer Success Manager with German and English
Senior • Hybrid
18,000 - 21,000 PLN
Warsaw, Poland
This position requires living in Poland and working from the Warsaw office at least three times per week.
Contract of Employment (UoP)
Your new company
Our Client is a global leader in enterprise analytics and AI, helping organizations turn data into intelligent action. Their cloud‑native platform and semantic layer power modern analytics, while our forward‑thinking approach to digital assets strengthens our financial strategy. Innovation, agility, and impact define our culture.
Your new role
As a Senior Customer Success Manager, you will guide enterprise clients through the full post‑sales journey. You’ll ensure they successfully adopt our cloud‑native architecture, semantic layer, and AI‑driven analytics and that these solutions deliver measurable business value. You’ll lead strategic discussions, support technical integrations, collaborate with Product and Engineering, and help drive account growth.
1. Technical Strategy & Customer Outcomes
Serve as the primary technical advisor, guiding customers through cloud‑native architectures, semantic layer implementations, and AI analytics workflows.
Lead strategic whiteboard sessions with executive stakeholders to align platform capabilities with business priorities.
Analyze customer processes to identify high‑impact use cases and ensure technical initiatives translate into tangible ROI.
Build and execute customer success roadmaps with clear KPIs, adoption milestones, and alignment to enterprise architecture and security standards.
Conduct Quarterly Business Reviews to present progress, value delivered, and future plans.
2. Enablement & Adoption
Oversee technical configuration and integration to accelerate time‑to‑value.
Deliver advanced demos, developer office hours, and workshops for engineering, BI, and data science teams.
Monitor account health using telemetry to proactively address performance issues, integration challenges, and adoption gaps.
Use engagement data to identify risks and opportunities for deeper value realization.
3. Product Collaboration & Advocacy
Gather and synthesize customer feedback to influence product direction and feature development.
Partner with Engineering to guide strategic customers through Alpha/Beta programs for new platform and AI capabilities.
Act as the escalation point for complex technical issues, coordinating between customer teams and internal developers.
Advise on platform enhancements, integrations, and upgrades aligned with customer data strategies.
4. Commercial Partnership & Relationship Growth
Support renewals and expansions by ensuring continuous delivery of business and technical value.
Collaborate with Sales and Account Management to identify upsell and cross‑sell opportunities.
Identify renewal risks early and contribute to mitigation plans.
Build strong, reference‑ready customer relationships for case studies, testimonials, and industry events.
What you'll need to succeed
Technical Requirements
Degree in Business, Computer Science, Engineering, Data Science, or a related field (or equivalent experience).
Hands‑on experience with cloud‑native technologies (microservices, Kubernetes, Docker) and major cloud providers (AWS, Azure, GCP).
Strong understanding of data modeling, ETL/ELT, semantic layers, and the ML lifecycle (MLOps, deployment).
Familiarity with BI tools, enterprise analytics, or AI‑driven data platforms is an advantage.
Experience & Skills
7+ years in Customer Success or similar technical customer‑facing roles within SaaS or enterprise software.
Experience managing complex enterprise accounts with multiple stakeholders.
Ability to interpret usage data and telemetry to drive insights and recommendations.
Strong communication skills, especially in explaining complex technical concepts to non‑technical leaders.
Solid project management and cross‑functional collaboration experience.
Knowledge of Agile and DevOps practices.
Experience with CRM and Customer Success tools (e.g., Salesforce, Gainsight).
Fluency in English or German.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
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Kraków, Poland
25,000 - 30,000 PLN/mo
🏢 Summary: Senior Backend Engineer role focused on modernising legacy Java services and delivering scalable microservices, with strong emphasis on hands-on coding and AI-assisted development. The position involves improving performance, reliability, and CI/CD processes while shipping production-ready solutions. It targets experienced engineers who can drive service modernisation at scale. 🗂️ Requirements: 8+ years of backend engineering experience, Strong expertise in Java, Experience with microservices architecture, Proven experience modernising production systems at scale, Solid knowledge of API design, Strong understanding of distributed systems, Hands-on coding experience, Experience with AI developer tools 📃 Skills: Java, Microservices, APIs, DistributedSystems, CI/CD, Copilot, LLM, Automation 🏢 Description: Location : Kraków, Hybrid 3days/office OR remote Employment type : permanent - UoP Salary: up 30000zł/month Senior Backend Engineer – Service Modernisation & AI Enablement You’ll join a small, senior team working hands-on to modernise critical backend services and improve delivery speed. The role is highly practical, focused on shipping production-ready solutions and using AI as an accelerator. What You’ll Do Modernise legacy Java services using proven migration patterns Analyse existing codebases, dependencies, and APIs, leveraging AI tools where helpful Design and deliver scalable, reliable microservices with strong test coverage and documentation Improve performance, reliability, and API responsiveness with measurable results Build and enhance developer tooling, CI/CD pipelines, and automation (including AI-assisted workflows) Collaborate closely with platform teams to ensure smooth handover and long-term ownership Share best practices and mentor teams What You Bring 8+ years of backend engineering experience, strong in Java and microservices Proven experience modernising production systems at scale Solid API design and distributed systems knowledge Hands-on mindset: you write code, not just diagrams Experience using modern AI developer tools (e.g. Copilot, LLM-based refactoring/testing tools) Pragmatic, delivery-focused approach with strong collaboration skills If you enjoy building products end-to-end—from models to production—we’d love to hear from you.
Technology
Optiveum
Senior Product Manager (SaaS)
Senior
Remote
Warsaw, Poland
22,000 - 25,000 PLN/mo
🏢 Summary: Senior Product Manager role responsible for defining and executing the strategic roadmap of a SaaS platform and shared services in a fully remote environment (Poland-based). The position focuses on leading product initiatives across identity, eventing, messaging, and integration domains within a modern software architecture. The role oversees the full product lifecycle, ensuring high-quality delivery and continuous platform improvement. 🗂️ Requirements: Proven Product Owner or Product Management experience in Agile environments, Experience with SaaS platforms and shared services, Strong knowledge of identity management systems, Experience with monitoring and observability solutions, Hands-on understanding of eventing frameworks (e.g., Kafka, Confluent, CQRS), Experience with messaging and notification systems, Experience designing and managing APIs and system integrations 📃 Skills: SaaS, Agile, ProductManagement, Identity, Monitoring, Observability, Kafka, Confluent, CQRS, Messaging, Eventing, APIs, Integrations, Platform, SharedServices 🏢 Description: Senior Product Manager Location: 100% remote – but you need to be based in Poland Salary: Up to 25,000 PLN Company: Work for a leader in the SaaS industry, specializing in software solutions for insurance companies. About the Role: We are looking for a highly skilled Senior Product Manager to join our team. In this role, you will be in charge of Strategic Direction: The Senior Product Manager is responsible for defining and executing product initiatives within a dynamic software environment, ensuring our solutions continue to lead the market. Key Responsibilities: Drive the strategic direction, product vision, and roadmap for our SaaS platform and shared services. Act as a bridge between business stakeholders and engineering teams, translating complex requirements into actionable product features. Oversee the entire product lifecycle from ideation to launch, ensuring timely delivery and high-quality outcomes. Monitor product performance, user engagement, and market trends to continuously iterate and improve our offerings. Collaborate with cross-functional teams to align product strategies with the company’s goals. Requirements: Solid history of Product Owner roles and/or Product Management experience in agile environments. SaaS Platform / Shared Services history – ideally with strong knowledge and experience in: Identity management Monitoring & observability Eventing frameworks (Kafka, Confluent, CQRS, Message Hub, etc.) Messaging & notifications API & Integrations Insurance background is a plus but not a hard requirement. Exceptional communication and leadership skills with the ability to manage complex stakeholder relationships. Fluent English (both written and spoken). What We Offer: Competitive salary up to 25,000 PLN. 100% fully remote work environment (based in Poland). The opportunity to work for an established leader in the SaaS/insurance tech industry. A dynamic, innovative environment where your strategic decisions shape the future of our software solutions. If you are a driven product professional with a passion for platform services and modern software architectures, we encourage you to apply!