Agentforce Success Architect

Quick Facts

• Role: Agentforce Success Architect (Customer Success)

• Focus: Technical architecture and optimization for autonomous AI agents on Agentforce

• Eligibility: U.S. citizenship required (US government case support)

• Work model: Office-flexible; 3 days per week in office

Description

You will serve as a trusted Agentforce subject-matter expert, helping strategic and signature customers evaluate and optimize technical architecture, dev/ops, performance, and solution design for Agentforce. The role emphasizes agent architecture, design, and deployment, supported by trusted data foundations (Data360 knowledge is valuable). You will facilitate executive alignment, run tailored playbooks, identify capability gaps, and translate technical concepts into business value and ROI.

Responsibilities

• Advise on how data foundations like Data360 support successful AI agent outcomes

• Recommend optimization strategies for Agentforce architecture, dev/ops, performance, and solution design

• Identify capability gaps and propose standard or creative architectural solutions through customization

• Align technology strategy with business value and ROI and facilitate executive discussions

• Run Success Architect playbooks tailored to Agentforce customer needs

• Mentor and share knowledge; drive thought leadership

Requirements

• U.S. citizenship required (US government case support)

• Demonstrated ability to analyze, design, and optimize business processes for agent architecture and automation

• Deep understanding of AI agent design principles (actions, prompts, orchestration) and the impact of data quality/architecture on performance

• Excellent communication and collaboration skills across cross-functional teams

• Ability to translate technical solutions into business value and ROI

• Basic understanding of emerging AI and agentic technologies

• Proactive, independent task management with remote customer and colleague collaboration

• Commitment to data ethics and privacy; follow data security and privacy best practices

• Degree or equivalent experience

Benefits

• Time off programs

• Medical, dental, and vision

• Mental health support

• Paid parental leave

• Life and disability insurance

• 401(k)

• Employee stock purchasing program

• Typical base salary range: $123,100–$186,300 annually; higher ranges apply in select San Francisco and New York City metro locations